---
title: 'Sr. IT Support Engineer at Swoogo'
canonical: 'https://feeny.ai/job/sr-it-support-engineer-swoogo-united-states-kpfmw9zzrjre'
type: 'job'
last_seen: '2026-09-15'
---

# Sr. IT Support Engineer at Swoogo

- **Company:** Swoogo
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-15
- **Apply:** https://swoogo.events/careers/job-listing/4731968005/?gh_jid=4731968005

## Job description

## Who You Are

You've got real experience with AI-driven automation — auto-triage, self-serve resets, agentic workflows that knock out the repetitive stuff before a human ever touches it. But you also know which requests need a real person, and you handle those with the right level of human attention. Figuring out what to automate and what to hand off to a human is a judgment call, and you're usually right.

This isn't a queue-sitting job, and we don't want automation that makes people feel like a number. If you like the idea of building tools that unblock a coworker in ninety seconds while still knowing them by name, we'd love to talk.

## About the Role

In this role, you will be responsible for:

- Own IT support end-to-end across Google Workspace, Okta, 1Password, and Slack administration — provisioning, deprovisioning, access reviews, MFA/SSO troubleshooting, and the inevitable "I got a new phone and can’t log in" tickets
- Build and maintain AI-assisted support workflows to auto-resolve common requests, with intelligent triage/routing, and self-serve flows
- Administer our AI tooling stack (Claude Enterprise, MCP connectors, and similar) for the whole company: seat provisioning, connector troubleshooting, usage monitoring, and being the calm voice in Slack when a third-party outage isn't actually us
- Manage endpoint devices via MDM (Jamf for Mac, Intune for Windows) — patching, security baseline enforcement, hardware lifecycle (replacements, loaners, offboarding pickups), and diagnosing the weird stuff
- Administer Google Groups/distro lists and email hygiene — access requests, safe-sender/allowlist changes, and a first line of defense on phishing reports
- Support onboarding and offboarding automation so new hires have working accounts on day one and departing employees are fully, cleanly deprovisioned
- Partner with Security & Compliance on access reviews, basic incident triage, and making sure "fast" and "correct" aren't in tension

## What You’ve Done Before

- 5+ years in IT support/systems or similar roles, with real ownership of the tools, not just ticket-closing
- Deep hands-on experience with Google Workspace, Okta, 1Password, Claude, and Slack administration
- Experience with MDM platforms (Jamf and/or Intune) for Mac and Windows fleets
- A track record of building automation or self-serve tooling that improves employee IT experience
- The judgment to know when automation is the right answer and when a person needs a person — and the writing/communication skills to make interactions feel personal, even the automated ones
- Comfort owning ambiguous, cross-functional problems without a lot of hand-holding

It’d be Great if You’ve Done This

- Software development experience (scripting, internal tools, or full stack apps)
- Hands-on work with agentic AI workflows and MCP servers
- Compliance-adjacent experience (SOC 2, ISO 27001, or similar frameworks) and comfort with compliance platforms like Vanta

Swoogo & How We Work

Learn more [about Swoogo](https://swoogo.events/company/), [how we work](https://swoogo.events/mission/), and our [Perks & Benefits](https://swoogo.events/careers/). Swoogo is committed to providing a work environment free from discrimination, sexual harassment, and all forms of abusive conduct. We do not tolerate harassment or discrimination of any kind—whether committed by managers, peers, clients, or vendors. We strictly comply with all applicable employment laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and the Age Discrimination in Employment Act (ADEA).

## About Swoogo

## Company Overview
- **One-liner**: Swoogo is a user-friendly event management platform that delivers outstanding registration, marketing, and event logistics for event professionals.
- **Entity Type**: Private (Series B; total funding ~$20.45M)
- **Headquarters**: Los Angeles, California, USA
- **Founded**: 2015
- **Founders**: Leonora Valvo, Tim Cummins, Neil Keefe

## Core Business
- **Primary industry**: Event management software (Software Development)
- **Target customers**: B2B – event professionals ranging from small and medium businesses to enterprise organizations
- **Mission or purpose**: To make it easier for event professionals to get more done in less time (with fewer headaches) and empower anyone to bring people together.

## Products & Services
- **[Registration & Event Websites]**: Best-in-class registration with unlimited custom rules, logic, and fields. Build any registration flow. [swoogo.events](https://swoogo.events/)
- **[Event Marketing]**: Personalized registration, automated communications, and data-driven conversion tools. [swoogo.events](https://swoogo.events/)
- **[Virtual & Hybrid]**: Fully branded digital experiences that extend event reach beyond geographical boundaries. [swoogo.events](https://swoogo.events/)
- **[Session & Speaker Management]**: Centralized proposal gathering, review, and management. [swoogo.events](https://swoogo.events/)
- **[Sponsor Management]**: Tailored sponsorship recognition, communications, and 1:1 meeting hosting. [swoogo.events](https://swoogo.events/)
- **[Event Mobile Apps]**: Guest engagement and information app for any event. [swoogo.events](https://swoogo.events/)
- **[Onsite Check-in]**: Quick check-in for events and sessions with real-time analytics. [swoogo.events](https://swoogo.events/)
- **[Data Insights]**: Event dashboards, cross-event reporting, and global attendee records for informed decisions. [swoogo.events](https://swoogo.events/)
- **[Integrations]**: Native integrations with 30+ technologies and an open API for custom builds. [swoogo.events](https://swoogo.events/)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Annual Revenue ~$4.5M (LinkedIn estimate) | Total Funding ~$20.45M (including $20M Series B led by Bain Capital in 2022, and a venture round from CIBC Innovation Banking in 2024)
- **Notable Investors/Partners**: Bain Capital (Series B lead), CIBC Innovation Banking; 30+ technology integration partners
- **Growth Signals**: 98.7% customer satisfaction rating, 5.0/5.0 rating on G2 Crowd, over 35 million attendees brought together globally. Headcount of ~130 employees, operating in 8 countries.

## Competitive Advantages
- **Customer-centric support**: In-house support team with a 15-minute substantive response time during business hours, 24/7 global coverage, and a dedicated account manager.
- **All-in-one platform**: Combines registration, marketing, logistics, virtual/hybrid, mobile apps, and analytics in a single solution.
- **Remote-first from day one**: Fully distributed team since 2015, enabling diverse talent and strong culture.
- **High customer loyalty**: 5.0/5.0 G2 rating and award-winning reputation.

## Strategic Focus
- Continued platform expansion and integration depth.
- Scaling enterprise and major account sales (recent job postings for Account Executive, Enterprise and Majors).
- Enhancing data insights and developer tools (open API) to serve a broader range of event sizes and types.

## Why Work Here
- **Fully remote company** – every team member works from home; distributed since 2015.
- **No Internal Meeting Wednesdays** for heads-down work.
- **Bi-annual all-hands offsites** (past locations: Newport, Lisbon, Cancun, Miami).
- **Open PTO** that is actively encouraged.
- **Parental leave**: up to 15 weeks paid leave for birth, foster, or adoption regardless of child’s age.
- **401(k) plan through Betterment with 3% company contribution** – no personal contribution required.
- **Home office reimbursement**: $1,000/year; also $1,000/year wellness reimbursement and $1,000/year travel reimbursement.
- **Event stipend**: $1,000/year to host an event.
- **Donation matching** up to $1,000/year to any 501(c)3 charity.
- **DoorDash DashPass** and **latest tech** (Mac or PC choice).
- **Culture** emphasizes honesty, kindness, responsibility, and valuing people.
- Currently (as of mid-2026) no open roles on the careers page, but LinkedIn lists four positions: Senior Product Marketing Manager, Account Executive (Majors & Enterprise), and Project Manager, Professional Services. [linkedin.com/company/swoogo](https://www.linkedin.com/company/swoogo)

## Sources
1. [Swoogo Careers Page](https://swoogo.events/careers/)
2. [Swoogo Company Page](https://swoogo.events/company/)
3. [Swoogo Main Website](https://swoogo.events/)
4. [Swoogo LinkedIn Profile](https://www.linkedin.com/company/swoogo)

## Other roles at Swoogo

- [Business Systems Engineer](https://feeny.ai/job/business-systems-engineer-swoogo-united-states-8ar2j0m7t4f7) — United States
- [Sales Development Representative (SDR)](https://feeny.ai/job/sales-development-representative-sdr-swoogo-united-states-7gvj7yfwa4rb) — United States
- [Sales Engineer](https://feeny.ai/job/sales-engineer-swoogo-remote-hkc7rrm7vtx4)
- [Account Executive, Enterprise](https://feeny.ai/job/account-executive-enterprise-swoogo-united-states-vt3621grmbnv) — United States