--- title: 'Sr IT Support Specialist at Hermeus' canonical: 'https://feeny.ai/job/sr-it-support-specialist-hermeus-atlanta-m8w7m8m5vmkn' type: 'job' last_seen: '2026-09-07' --- # Sr IT Support Specialist at Hermeus - **Company:** Hermeus - **Location:** Atlanta, GA - **Compensation:** $104k–$127k - **Work type:** onsite - **Posted:** 2026-09-03 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/hermeus/f8f9b872-a396-4873-8c2d-e7cbbc76a088 ## Job description Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage. About The Role: As a Senior IT Support Specialist, you will be a senior individual contributor and the hands-on technical anchor for daily IT operations. You will resolve the issues no one else can, mentor junior staff, and own the technical layer beneath the service desk: endpoint management, identity, and endpoint security. We are looking for someone who does not just close tickets but eliminates the work behind them, automating manual processes with PowerShell, replacing one-off fixes with repeatable procedures, and maturing how IT operates as we scale. You will partner closely with our Cyber, Networking, and People teams on work that crosses team boundaries. This role reports to the IT Service Desk Manager and is based on site at our Atlanta, GA office. Two shifts are available, 7:00am to 4:00pm or 9:00am to 6:00pm, with flexibility based on team coverage. After 60 days, you are eligible for one fixed work-from-home day per week (Mondays). Travel to other Hermeus sites runs roughly one to two trips per quarter to support projects and operations. ## Responsibilities - Service Desk & Escalations - Provide senior-level, hands-on support for daily service desk operations, including ticket intake, prioritization, documentation, and resolution. - Troubleshoot and resolve complex hardware, software, and operating system issues across Windows, macOS, and Linux. - Serve as the senior technical escalation point for issues the team cannot resolve, driving them to closure before engaging vendors or engineering. - Own problem management: run root cause analysis on recurring and high-impact issues and drive corrective actions to completion. - Participate in a weekly on-call rotation as the after-hours escalation point for critical incidents, maintenance windows, and test campaigns. - Mentor and develop junior IT support staff through ticket review, coaching, and knowledge transfer. Endpoint & Device Management - Own endpoint management for the Windows and macOS fleet: Intune policy, Autopilot, golden image maintenance, compliance policies, and patch rings. - Administer Apple Business Manager for macOS enrollment, app distribution, and configuration profiles. - Administer RMM tooling (NinjaOne or equivalent) for monitoring, patching, scripted remediation, and software deployment. - Deploy, configure, and support desktops, laptops, mobile devices, peripherals, conference room AV equipment, and office copiers and printers. - Own IT asset lifecycle, software license tracking and renewals, and vendor coordination for support cases, RMAs, and orders. - Write and maintain PowerShell automation for provisioning, reporting, configuration drift remediation, and bulk administrative tasks (Python/Bash a plus). Identity, Security & Compliance - Administer hybrid identity: on-premises Active Directory, Entra ID, directory synchronization, Group Policy, Conditional Access, and MFA. - Administer Microsoft 365 (Exchange, Teams, OneDrive, SharePoint) and supporting Windows Server systems. - Own technical onboarding and offboarding end to end, partnering with the People team to streamline and automate it through identity lifecycle tooling (Hire2Retire / RoboMQ or equivalent). - Support endpoint security controls including Microsoft Defender, BitLocker, FileVault, and encryption enforcement. - Partner with Cyber on endpoint hardening, vulnerability remediation, and incident response, and ensure compliance with information security, export control, and data privacy requirements. Collaboration & Continuous Improvement - Troubleshoot foundational networking issues (LAN/WAN, VPN, DNS, DHCP, wireless) and partner with the Networking team on escalations, coverage issues, and site changes. - Act as a trusted IT partner to engineering, manufacturing, and business teams. - Own the knowledge base and maintain accurate SOPs for supported systems and recurring procedures. - Identify manual, repetitive, or undocumented processes and mature them into automated, repeatable workflows as the company scales. ## Requirements - 5+ years of progressive IT support or systems support experience in an end-user or service desk environment, supporting Windows, macOS, and Linux, with a solid working understanding of LAN/WAN, VPN, DNS, DHCP, and wireless troubleshooting. - Hands-on experience across the Microsoft stack: Windows Server, Microsoft 365, Intune policy configuration and device enrollment at scale, and hybrid Active Directory / Entra ID including Group Policy, Conditional Access, and MFA. - Demonstrated PowerShell proficiency, with concrete examples of manual processes you have automated in a production environment (Python and/or Bash a plus). - Process-oriented approach to support work, with a track record of documenting and standardizing procedures, owning root cause analysis, and driving operational improvements to completion. - Proven ability to manage a high-volume ticket workload while personally handling the most complex issues, communicating clearly with non-technical users, and mentoring junior staff. - Ability to work onsite in Atlanta, GA with reliable and predictable attendance, participate in a weekly on-call rotation, and travel one to two times per quarter. ## Preferred Skills & Experience - Experience in aerospace, defense, or another highly regulated industry, or in an MSP, startup, or other fast-paced high-growth environment. - Version control and CI/CD pipelines (GitLab preferred) and configuration management tooling such as Ansible for managing scripts and configuration as code. - Hands-on experience with our tooling or close equivalents: NinjaOne or a comparable RMM platform, Apple Business Manager, Jira Service Management, and identity lifecycle automation such as Hire2Retire / RoboMQ. - Experience supporting cloud platforms and virtualized infrastructure (Azure and/or AWS). - Ability to obtain and maintain a Top Secret security clearance. - Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, and familiarity with ITIL or service management best practices. Physical Requirements This is a hands-on role supporting physical hardware in office, manufacturing, and test environments. With or without reasonable accommodation, it requires lifting, carrying, and positioning equipment weighing up to 20 pounds; bending, kneeling, crouching, and reaching in confined spaces such as under desks and inside network closets to run and trace cabling; and moving throughout the facility, including manufacturing and test areas, to support users and equipment. The salary range listed for this role is intended as a general guideline. Final compensation will be determined based on a variety of factors, including role scope and responsibilities, relevant experience, education and training, key skills, market data, and business needs. At Hermeus, compensation is only one part of our total rewards package. We offer competitive pay, equity, and a range of benefits designed to support our team. Benefits: Health & Wellness: 100% employer-paid healthcare and pet insurance Financial: Competitive pay, stock options, 401(k) retirement plan, and potential year-end bonuses Time Off: Paid parental leave, 12 federal holidays, unlimited PTO for exempt employees, and generous accrued PTO for non-exempt employees Office Perks: Weekly paid office lunches and fully stocked breakrooms ## U.S. EXPORT CONTROL COMPLIANCE STATUS The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending. ## EQUAL OPPORTUNITY Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. ## About Hermeus ## Company Overview - **One-liner**: Hermeus is an aerospace and defense company building the world’s fastest aircraft through rapid iterative prototyping, targeting high-Mach and hypersonic flight for national security and commercial applications. - **Entity Type**: Private (Series C, ~$350M raised in latest round) - **Headquarters**: Hawthorne, California, USA (primary HQ at 3401 Jack Northrop Ave; additional offices in Los Angeles/El Segundo, Atlanta, Jacksonville, and Washington, D.C.) - **Founded**: 2018 - **Founders**: AJ Piplica, Glenn Case, Skyler Shuford, Michael Smayda ## Core Business - **Primary industry**: Aviation and Aerospace Component Manufacturing; Defense Technology - **Target customers**: B2G (primarily U.S. Department of Defense and allied nations), with future potential in commercial high-speed travel - **Mission**: Build the world’s fastest aircraft by reclaiming the lost art of rapid iterative prototyping, delivering high-speed systems that provide an asymmetric advantage for the nation and its allies. ## Products & Services - **Quarterhorse Program**: A series of four purpose-built unmanned aircraft, each designed to unlock a specific technical challenge and incrementally de-risk hypersonic technology. The first aircraft flew in 2025, and the company reached supersonic flight just 364 days later—the fastest time from founding to supersonic flight in aviation history. - **High-Speed Propulsion Systems**: Development of air-breathing engines, including testing at the High Enthalpy Airbreathing Test (HEAT) facility in Jacksonville, FL, using Pratt & Whitney F100 engines as a baseline. - **Hypersonic Aircraft Platforms**: Future planned vehicles aimed at affordable, reusable hypersonic flight for defense and eventually commercial passengers. ## Market Standing - **Valuation**: Not publicly disclosed (conflicting reports; PitchBook lists latest Series C at $350M, total funding ~$566M) - **Key Metric**: Total Funding ~$566M (9 rounds); Annual Revenue estimated at $5.6M (LinkedIn data, likely early-stage). - **Notable Investors/Partners**: Sam Altman (led Series B), Khosla Ventures (led Seed), United States Air Force ($60M grant), NASA (Non-Equity Assistance), and other defense-focused investors. - **Growth Signals**: 286 employees (+42% YoY); 122,889 LinkedIn followers (+58.2% yearly); rapid expansion from concept to supersonic flight in under 7 years; multiple open positions across engineering, manufacturing, and operations. ## Competitive Advantages - **Speed of Iteration**: Hermeus is the fastest company in aviation history to go from founding to supersonic flight (364 days after first flight), using a hardware-rich, test-early approach reminiscent of the Skunk Works era. - **First-Principles Engineering**: Small, cross-disciplinary teams that own problems end-to-end, enabling rapid decision-making and prototyping. - **Government & Strategic Relationships**: Deep ties with DoD, USAF, and NASA, providing both funding and clear mission requirements. - **Facilities & Infrastructure**: Four locations covering design, manufacturing, propulsion testing, and policy engagement, including a 110,000 sq ft facility in Atlanta and a dedicated test site in Jacksonville. ## Strategic Focus - **Current priorities**: Scaling the Quarterhorse program to achieve hypersonic flight; maturing engine and airframe integration; expanding manufacturing capacity; hiring top engineering and operations talent; deepening partnerships with defense customers. - **Direction for growth**: Move from unmanned demonstrators to operational hypersonic aircraft for defense, and eventually develop a commercial high-speed air transport capability. ## Why Work Here - **Culture**: Described as "rapid, relentless iteration" with a "total disregard for what others say can't be done." Emphasizes extreme ownership, stubborn focus, and a small-team, high-impact environment. - **Remote/Hybrid/Office Policy**: On-site roles required at Hawthorne (LA), Atlanta, Jacksonville, or D.C. (multiple open positions are on-site). - **Notable Perks**: - 100% premium coverage for health, dental, and vision for employees and dependents - 3 months paid parental leave (100% pay) plus optional additional unpaid month - Stock options for all full-time offers with equity refresher program - 401k & retirement plans - Unlimited PTO for exempt employees (generous accrued PTO for non-exempt) plus 12 federal holidays - Free weekly lunches, dog-friendly offices, commuter benefits - **Engineering Culture**: Hands-on, cross-functional teams; opportunities to work on flight hardware, propulsion, avionics, software, and test operations; fast promotion cycles for high performers. ## Sources 1. [Hermeus Careers](https://www.hermeus.com/careers) 2. [Hermeus Company Page](https://www.hermeus.com/company) 3. [LinkedIn Company Profile](https://linkedin.com/company/hermeus) 4. [PitchBook Profile](https://pitchbook.com/profiles/company/267414-22) 5. [Lever Job Board](https://jobs.lever.co/hermeus) ## Other roles at Hermeus - [Photo & Video Editor / Content Producer](https://feeny.ai/job/photo-video-editor-content-producer-hermeus-los-angeles-8nz2fkc3v5mw) — Los Angeles, CA - [GNC & Flight Software Intern - Spring/Summer 2027](https://feeny.ai/job/gnc-flight-software-intern-spring-summer-2027-hermeus-atlanta-ztywfzy371p1) — Atlanta, GA - [COMSEC Manager](https://feeny.ai/job/comsec-manager-hermeus-atlanta-63xnbxmdskj3) — Atlanta, GA - [Mission Systems Engineering Intern](https://feeny.ai/job/mission-systems-engineering-intern-hermeus-atlanta-cdaamb6bpkja) — Atlanta, GA - [Software Engineering Intern (Command & Control) - Spring/Summer 2027](https://feeny.ai/job/software-engineering-intern-command-control-spring-summer-2027-hermeus-atlanta-799yqtp9p043) — Atlanta, GA - [Manufacturing Engineering Intern - Spring/Summer 2027](https://feeny.ai/job/manufacturing-engineering-intern-spring-summer-2027-hermeus-atlanta-ve8d1pn2yaj5) — Atlanta, GA - [Structures/Mechanical Engineering Intern - Spring/Summer 2027](https://feeny.ai/job/structures-mechanical-engineering-intern-spring-summer-2027-hermeus-atlanta-mzb0g01ktz7r) — Atlanta, GA - [Structures Engineering Intern - Spring/Summer/Fall 2027](https://feeny.ai/job/structures-engineering-intern-spring-summer-fall-2027-hermeus-los-angeles-d5518xsv79v5) — Los Angeles, CA - [Technical Sourcer](https://feeny.ai/job/technical-sourcer-hermeus-los-angeles-ehde73aqp342) — Los Angeles, CA - [Environmental, Health, and Safety (EHS) Intern - 2027](https://feeny.ai/job/environmental-health-and-safety-ehs-intern-2027-hermeus-los-angeles-by4a9z5r077k) — Los Angeles, CA