---
title: '(Sr) Lead, Retention Strategy & Operations at Nourish'
canonical: 'https://feeny.ai/job/sr-lead-retention-strategy-operations-nourish-new-york-ny-or-san-francisco-y5vjpzjwy9dv'
type: 'job'
last_seen: '2026-10-18'
---

# (Sr) Lead, Retention Strategy & Operations at Nourish

- **Company:** Nourish
- **Location:** New York NY OR San Francisco, CA
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.greenhouse.io/usenourish/jobs/5445426008

## Job description

## About us

Health is the most important thing in life, and the American healthcare system is completely broken - poor outcomes, high cost, bad patient experience. We're building a new system from the ground up.

Our mission is to improve people’s health by making it easy to live a healthy lifestyle.

Nourish is the country's largest dietitian-led metabolic health clinic. We’re an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states. Founded four years ago, we've completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems.

In 2026 we raised a [$100M Series C](https://www.businesswire.com/news/home/20260512183360/en/Nourish-Raises-%24100M-Series-C-to-Reverse-Chronic-Disease-with-AI-Native-Metabolic-Clinic), bringing total funding to $215M. The round was led by [Menlo Ventures](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fmenlovc.com%2F&esheet=54534855&newsitemid=20260512183360&lan=en-US&anchor=Menlo+Ventures&index=2&md5=a7f691ce61b1b69ee68a13a576315d2e), with participation from [Thrive Capital](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fthrivecap.com%2F&esheet=54534855&newsitemid=20260512183360&lan=en-US&anchor=Thrive+Capital&index=3&md5=db2cd91478da9785a5cc9b584dea6320), [Index Ventures](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.indexventures.com%2F&esheet=54534855&newsitemid=20260512183360&lan=en-US&anchor=Index+Ventures&index=4&md5=f6be905422c6f378ec1b4bdc03024bbf), [J.P. Morgan Growth Equity Partners](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fam.jpmorgan.com%2Fus%2Fen%2Fasset-management%2Fmod%2Fgrowth-equity-partners%2F&esheet=54534855&newsitemid=20260512183360&lan=en-US&anchor=J.P.+Morgan+Growth+Equity+Partners&index=5&md5=1a7d1b0269d6145b0d067a9a65a2fa5c), [Maverick Ventures](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.maverickventures.com%2Findex&esheet=54534855&newsitemid=20260512183360&lan=en-US&anchor=Maverick+Ventures&index=6&md5=65afa52b074a924da58983522f5ff138), [Y Combinator](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.ycombinator.com%2F&esheet=54534855&newsitemid=20260512183360&lan=en-US&anchor=Y+Combinator&index=7&md5=1da67b43f2e7bb379a32a7237fafef10), [BoxGroup](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.boxgroup.com%2F&esheet=54534855&newsitemid=20260512183360&lan=en-US&anchor=BoxGroup&index=8&md5=e3212ef4cc6adb74a20f06b6b22341b6), [Atomico](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fatomico.com%2F&esheet=54534855&newsitemid=20260512183360&lan=en-US&anchor=Atomico&index=9&md5=3239e86a77677eeb8958c8bf283d81ba), [Daybreak](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.daybreakventures.com%2F&esheet=54534855&newsitemid=20260512183360&lan=en-US&anchor=Daybreak&index=10&md5=56300ef7f1766268053b30f4c406d8f2), and [Operator Partners](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.operatorpartners.com%2F&esheet=54534855&newsitemid=20260512183360&lan=en-US&anchor=Operator+Partners&index=11&md5=e7e55dbffcf68c8100f12d4da422b1ed).

Learn more about our Series C here: [Nourish Blog](https://www.nourish.com/blog/nourish-announces-series-c), [Bloomberg](https://www.bloomberg.com/news/articles/2026-05-19/nutrition-care-startup-raises-100-million-to-help-glp-1-treatment), [Fierce Healthcare](https://www.fiercehealthcare.com/finance/nourish-raises-100m-plans-expand-care-model-physicians), [Digital Native](https://www.digitalnative.tech/p/99180948-121a-4646-869f-a19d176c1c55), [The Pulse Podcast](https://open.spotify.com/episode/4KZBAKUgwitLPlDErDDtUg?si=c3985e925a304576).

This is not a job for everyone. We hold an extremely high bar because we believe talent density is our biggest competitive advantage. We're looking for people who actively choose hard, ambiguous problems, who run toward unglamorous work, give and receive candid feedback, and bring relentless resilience without the ego. Our work is important, but we are not self-important. We do this because we’re solving one of the hardest problems in the world, and the problem matters. If that's you, we disproportionately reward it.

## About the Role

We're building a new growth function at Nourish focused on one of the biggest opportunities in our business: helping more patients successfully engage with and return to care.

As an early member of the team, you'll own some of our highest-priority patient retention problems from 0→1 — identifying where patients are falling out of care, sizing the biggest opportunities, developing the strategy to address them, and driving solutions that measurably improve conversion, retention, and reactivation.

This is a strategic, analytical role at the intersection of strategy & operations, data, product, and lifecycle marketing. You'll start with ambiguous business problems, use data and patient insights to determine where we should focus, and then work cross-functionally to turn those opportunities into outcomes.

This is not a role where you'll inherit a mature program and optimize campaigns. You'll help determine what we should build, why it matters, and how we'll know it's working — and then own the work through execution, experimentation, and cross-functional influence.

You'll report to the [Head of Lifecycle Marketing](https://www.linkedin.com/in/renee-lewis-037a46a4/). This is a full-time role, with a preference for candidates based in NYC or SF (expectation of working from our office 3–4 days per week).

Key Responsibilities:

- Identify and size the biggest opportunities across the patient journey, using quantitative and qualitative data to understand where we're losing patients and where we can drive the most impact on retention and LTV.
- Own the strategy for high-priority retention problems, translating ambiguous business questions into clear hypotheses, roadmaps, and measurable goals.
- Drive 0→1 initiatives from insight to impact — define the problem, develop the approach, align cross-functional partners, and own execution through launch, measurement, and iteration.
- Own the metrics and experimentation roadmap for your area, turning data and experiments into clear insights on what's working and where we should invest.
- Design and scale campaigns across email, SMS, push, and product touch points — building segmentation strategy, personalization frameworks, and journey architecture.
- Partner with Product, Data, and Engineering to turn strategic opportunities into product experiences and scalable lifecycle capabilities.

We’d Love to Hear From You If You:

- You have 3–7 years of experience in strategy, consulting, product, growth, lifecycle marketing, or another high-impact role where you've owned ambiguous business problems and driven measurable outcomes.
- You're data-fluent and experimentation-rigorous, and can drive analysis from insight to action. Your strategy and decision making is rooted in data.
- You're a 0-to-1 builder who has launched programs from scratch. You’re a self-starter who doesn’t wait for direction: you identify the highest-leverage work, define the plan, and drive it through ambiguity.
- You are deeply impact-oriented. You prioritize based on business outcomes, not activity, and have a track record of materially moving core metrics.
- You’re comfortable in fast-moving environments; you can juggle multiple priorities, adapt quickly when things shift, and thrive in hyper-growth.
- You can work well cross-functionally, building trust and alignment with different teams in a low-ego way.
- Nice to haves:
- Experience in lifecycle marketing (including hands on ESP expertise, such as [customer.io](http://customer.io), braze, iterable)
- Experience at fast-growing tech or healthcare startup
- People leadership or strong coaching skills
- Fluency with modern mar-tech stacks and engineering partnerships

More information

[The Nourish Bar](https://app.notion.com/p/A-Guide-to-The-Nourish-Bar-36ecc837c1d0810f9f24e75b240c666c?pvs=21)

[Our Values](https://app.notion.com/p/84cef6ac8c384f4d8f595a8c0061c62c?pvs=21)

[Why Nourish Exists](https://app.notion.com/p/84442a27abc34e2b95b2ad3d3dfb1214?pvs=21)

[How We Work](https://www.notion.so/a461b591089f412dbc2c55ab7167f74e)

[Comp Philosophy](https://www.notion.so/38e34a54930f45cf93f41fd7f7e28a83)

[Benefits](https://app.notion.com/p/36dcc837c1d0810198e4e69580095e2a?pvs=21)

## About Nourish

## Company Overview
- **One-liner**: Nourish is a digital health company that provides insurance-covered, AI-powered virtual nutrition counseling by connecting patients with Registered Dietitians via telehealth.
- **Entity Type**: Private (funding stage not disclosed, backed by leading venture capital firms)
- **Headquarters**: New York City, United States
- **Founded**: 2021
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Digital Health / Telehealth / Nutrition Care
- **Target Customers**: B2C (patients with insurance in all 50 states), B2B (health systems, employers)
- **Mission/Purpose**: To help everyone live a healthier, longer, and happier life by making it easy to eat well; addressing the root cause of chronic disease through accessible nutrition care.

## Products & Services
- **Nourish Telehealth Platform**: A virtual care service connecting patients with a dedicated Registered Dietitian for one-on-one telehealth appointments. 94% of patients pay $0 out of pocket through insurance coverage. Available in all 50 states with a network of 10,000+ dietitians.
- **Nourish Mobile App**: A companion app for between-session support, allowing patients to message their dietitian, view session summaries, track macros (including photo-based tracking), set goals, and access curated content.
- **Nourish AI Assistant**: A 24/7 AI-powered assistant that provides support and answers questions about nutrition goals between appointments.
- **Lab Work Integration**: Patients can access lab work at a local clinic and analyze results with their dietitian directly within the app.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 500,000 people have been helped by Nourish dietitians; 94% of patients pay $0 out of pocket; network of 10,000+ dietitians.
- **Notable Investors/Partners**: Backed by leading venture capital firms and unicorn startup founders from Headway, Spring Health, Rightway Health, Alto Pharmacy, Oscar, Notion, Flatiron, Cadence, and more.
- **Growth Signals**: Rapid headcount growth of +170.2% year-over-year (reaching 1,424 employees as of mid-2026), with monthly growth of +5.1%. Demonstrates strong clinical outcomes: 80% of patients see health improvements in 30 days, 90% achieve progress towards goals after 3 months. Average A1C reduction of 1.3% and average weight loss of 8% for patients not on GLP-1s after 12 months.

## Competitive Advantages
- **Insurance-First Model**: Deep integration with hundreds of insurance plans makes care accessible ($0 out of pocket for 94% of patients), removing a major barrier to entry in the nutrition space.
- **Clinical Outcomes Focus**: Publishes strong outcome data (A1C, weight loss, cholesterol, blood pressure reduction) which builds trust and validates the model for payers and providers.
- **Large Provider Network**: 10,000+ dietitians allows for personalized matching and rapid scalability across all 50 states.
- **AI-Enhanced Care**: The 24/7 AI assistant provides a scalable layer of support between sessions, differentiating the patient experience from traditional telehealth.
- **Integrated Care Coordination**: Works with patients’ external care teams (primary care, specialists) to ensure a seamless, holistic patient experience.

## Strategic Focus
- **Scaling Clinical Operations**: Hiring for roles like Director of Care Strategy, Metabolic Health Nurse Practitioners, and Physicians, indicating a move to expand the scope of care beyond nutrition (e.g., metabolic health).
- **Technology & Product Investment**: Actively hiring for Engineering, Product, Design & Analytics roles (Engineering Manager, Senior Backend Engineer, Staff Software Engineer) to continue building out the AI assistant, app experience, and platform infrastructure.
- **Health Systems & Commercial Growth**: Building out a Health Systems team and a Commercial Strategy team to partner with employers and healthcare organizations.
- **Revenue Strategy & Finance**: Hiring for Revenue Strategy and Finance roles, suggesting a focus on monetization, payer contracting, and sustainable business growth.

## Why Work Here
- **Mission-Driven Work**: The company is tackling a massive, meaningful problem (“broken healthcare system” / “poor nutrition is the #1 driver of chronic disease”) with a clear mission to improve health outcomes.
- **Strong Growth & Trajectory**: With 170% year-over-year headcount growth, the company is in a rapid scaling phase, offering significant career growth opportunities and impact.
- **Competitive Compensation**: Offers a competitive salary plus equity package.
- **Benefits Package**: Includes medical, dental, and vision insurance, 20 days annual leave, generous parental leave programs, learning and development allowance, home office allowance, and a $20 in-office lunch stipend.
- **Flexible Work Policy**: Offers flexibility in how and where you work. Many roles are listed as “Remote” or “New York, NY or Remote,” indicating a remote-friendly culture with physical hubs in NYC and San Francisco.
- **Culture & Values**: Emphasizes a growth mindset, data-driven decision making, patient-first empathy, and a collaborative clinical community. The company is building a “digital health system that is patient-friendly, prioritizes lifestyle change, delivers outcomes, and lowers costs.”

## Sources
1. [nourish.com - About Us](https://www.nourish.com/about)
2. [nourish.com - Careers](https://www.nourish.com/careers)
3. [nourish.com - Homepage](https://www.nourish.com/)
4. [LinkedIn - Nourish](https://www.linkedin.com/company/usenourish)
5. [Greenhouse - Jobs at Nourish](http://job-boards.greenhouse.io/usenourish)

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