--- title: 'Sr. Legal Operations & Systems Specialist at HighLevel' canonical: 'https://feeny.ai/job/sr-legal-operations-systems-specialist-highlevel-united-states-43dfqfqtahzx' type: 'job' last_seen: '2026-09-07' --- # Sr. Legal Operations & Systems Specialist at HighLevel - **Company:** HighLevel - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-28 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/gohighlevel/7b628d7b-d0e9-42f2-a913-025df3ce5fc5 ## Job description ## About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our [YouTube Channel](https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g) or [Blog Posts](https://blog.gohighlevel.com/general-atlantic-joins-highlevel/) Who You Are: As a Sr. Legal Operations & Systems Specialist at HighLevel, you will partner with the Legal team to administer legal and AI technology initiatives, identify opportunities for improvement, and build processes to increase efficiency and effectiveness.This role serves as the operational administrator of legal technology and will work closely with Legal, Procurement, Finance, IT, Security, and Engineering. ## What You Will Do - Contract Lifecycle Management (CLM) Administration - Administer and optimize contract lifecycle management tools with familiarity in Ironclad, Spotdraft, LeAh, Sirion Labs, LinkSquares or other similar CLM tools. - Responsibilities include, but are not limited to, workflow configuration, contract templates, clause libraries, playbooks, metadata management, approval routing, reporting, user administration, integrations, release testing, and user training. - Legal Technology Administration - Management of AI-assisted contract review and redlining tools (e.g., GCAI, Harvey, Ivo) and AI governance support. - Develop with the Director of Legal Operations scalable prompt libraries to enhance the effectiveness of AI-assisted review workflows. - Facilitate cross-departmental AI governance training and enablement sessions. - Monitor and report on AI tool performance metrics, including adoption rates and time-to-value. - Process Improvement - Improvement of contract turnaround times, implement scalable workflows, and building dashboards and KPIs, driving adoption of legal technology. - Develop and maintain comprehensive legal department reporting metrics, including volume, spend, and cycle time analysis. - Administration of legal knowledge repositories, clause libraries, playbooks, SOPs, training documentation. - Conduct regular audits of legal systems to identify efficiency gaps and implement automated workflow solutions. - Foster cross-functional collaboration with IT and Security teams to ensure data integrity and system compliance. - eBilling & Outside Counsel Management - Administration of outside counsel onboarding, invoice review workflows, billing guideline compliance, accrual reporting, and spend analytics ## What You Bring - Bachelor's degree or equivalent experience; paralegal or legal operations certificate, but not required. - Experience in a legal operations or paralegal role. - 5+ years in Legal Operations or Legal Technology. - Experience administering CLM systems. - Experience with AI legal technology. - Experience with eBilling platforms. - Strong understanding of SaaS contracting. EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. We encourage you to review our Privacy Policy before submitting your application ## About HighLevel ## Company Overview - **One-liner**: HighLevel provides an all-in-one, AI-powered sales and marketing platform that agencies can white-label and resell to their clients. - **Entity Type**: Private (Series Unknown; $60M total funding) - **Headquarters**: Dallas, Texas, United States - **Founded**: 2018 - **Founders**: Shaun Clark, Varun Vairavan, Robin Alex ## Core Business - **Primary industry**: Marketing technology / Sales automation / Software Development - **Target customers**: B2B – marketing agencies, entrepreneurs, and small-to-medium businesses (SMBs) - **Mission / Purpose**: Help marketing agencies grow and scale by unifying the tools they need to capture leads, automate outreach, and manage customer relationships in a single, white-label platform. ## Products & Services - **HighLevel Platform (SaaS)**: A unified operating system that includes CRM, landing pages, surveys, forms, calendars, inbound phone system, automated messaging (voicemail, SMS, email, Facebook Messenger), payment collection, appointment scheduling, and analytics. AI is embedded across the entire system to power lead generation, conversion, and retention. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: Annual revenue of $45M (as of most recent data); total funding of $60M. - **Notable Investors / Partners**: General Atlantic (lead investor in 2024 private equity round), Peakequity (lead investor in 2021 round). - **Growth Signals**: - Powers 2.2 million businesses, facilitating 6.9 billion leads and $4.2 billion in sales (2025). - Employee headcount grew 53.7% year-over-year to ~1,497, with plans to surpass 2,000 by end of 2025. - 30% of workforce dedicated to R&D. - Expanded AI capabilities in 2024; manages 2.3 billion leads and 505 million opportunities. ## Competitive Advantages - **White-labeling**: Agencies can fully rebrand the platform as their own, creating a stickier client relationship and recurring revenue. - **AI-first approach**: AI embedded across the entire stack (lead scoring, automation, analytics) gives users a competitive edge without needing multiple tools. - **Unified ecosystem**: Replaces the need for a patchwork of separate tools (CRM, email marketing, SMS, scheduling, payments), reducing complexity and cost for agencies. - **Community-driven innovation**: Product roadmap heavily influenced by a large, active user community of 60,000+ customers. ## Strategic Focus - **AI expansion**: Deepening AI capabilities to automate more of the marketing and sales workflow. - **Scaling the platform**: Continuing to grow the user base (targeting 2,000+ employees) and expanding into new verticals. - **Global reach**: Leveraging a remote-first, globally distributed team to serve customers in multiple countries and time zones. ## Why Work Here - **Remote-first culture**: Work from anywhere; team spans 21 countries with async and real-time communication. - **Culture of collaboration**: Emphasis on ownership, speed, continuous improvement; active Slack community and in-person retreats. - **Benefits**: Comprehensive health & wellness, mental health support, flexible PTO, professional development stipends, mentorship, and leadership programs. - **Engineering culture**: 30% of workforce in R&D; focus on building technology that serves millions; AI tools used in hiring process. - **Growth opportunity**: Rapidly scaling company (53.7% YoY headcount growth) with clear plans to surpass 2,000 employees. ## Sources 1. [gohighlevel.com – Life at HighLevel](https://www.gohighlevel.com/careers-life-at-highlevel) 2. [gohighlevel.com – About Us](https://www.gohighlevel.com/about-us) 3. [LinkedIn – HighLevel Company Page](https://www.linkedin.com/company/highlevel) 4. [LeadIQ – HighLevel Overview](https://leadiq.com/c/highlevel/5b214cbe360000fc0066929d) ## Other roles at HighLevel - [Staff Product Designer](https://feeny.ai/job/staff-product-designer-highlevel-united-states-2m2f9jz1x0kx) — United States - [Sr. Staff Engineer - Payments & Commerce Platform](https://feeny.ai/job/sr-staff-engineer-payments-commerce-platform-highlevel-india-ys0zqx1rhvkd) — India - [Field Marketing Representative](https://feeny.ai/job/field-marketing-representative-highlevel-dallas-m088qbhetemy) — Dallas, TX - [Senior Manager, Product Design (AI Workflows)](https://feeny.ai/job/senior-manager-product-design-ai-workflows-highlevel-united-states-67mzz03rjetq) — United States - [Manager, Revenue Operations (Affiliates)](https://feeny.ai/job/manager-revenue-operations-affiliates-highlevel-united-states-75cj3x0jfgra) — United States - [Sr. Manager, Revenue Operations (Success)](https://feeny.ai/job/sr-manager-revenue-operations-success-highlevel-united-states-pmc0s3nngjyq) — United States - [Affiliate Manager](https://feeny.ai/job/affiliate-manager-highlevel-united-states-ve42x1j54jms) — United States - [Lead Talent Acquisition Specialist – Technology](https://feeny.ai/job/lead-talent-acquisition-specialist-technology-highlevel-india-esm3tz6qdw0j) — India - [Sr. People Operations Specialist](https://feeny.ai/job/sr-people-operations-specialist-highlevel-india-p04rrfsy83ha) — India - [Graphic Designer I](https://feeny.ai/job/graphic-designer-i-highlevel-mexico-2p5hew4dqdps) — Mexico