---
title: 'Sr. Localization Operations Specialist at Smartling'
canonical: 'https://feeny.ai/job/sr-localization-operations-specialist-smartling-united-states-f5qmsp9zmmtr'
type: 'job'
last_seen: '2026-11-03'
---

# Sr. Localization Operations Specialist at Smartling

- **Company:** Smartling
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-11-03
- **Apply:** https://job-boards.greenhouse.io/smartling/jobs/8212151

## Job description

## Overview

Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global - ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform - and we're just getting started.

As a Senior Localization Operations Specialist on Smartling's Managed Services team, you'll own complex, larger-scale customer accounts and serve as an operational advisor to both clients and junior team members. This role blends hands-on execution with strategic thinking - you'll optimize workflows, lead escalation resolution, and help clients mature their localization programs, all while mentoring the next generation of Loc Ops Specialists. We are looking for a hire based on the US East Coast at this time.

You Will

- Own complex or high-volume customer accounts end-to-end - from process design through delivery and retrospective.
- Design and optimize localization processes to improve efficiency, scalability, and quality across diverse client accounts and operational environments.
- Lead escalation resolution with minimal oversight, driving issues to closure while maintaining clear, proactive communication with clients throughout the resolution process.
- Partner with customers and cross-functional teams to improve localization processes and support the scaling of their programs effectively.
- Proactively identify operational risks - including volume spikes and tooling gaps - and mitigate them before they impact delivery or quality.
- Mentor junior Localization Coordinators and Operations Specialists on process design, platform usage, and execution best practices.

You Have

- 3-5 years of experience in localization project management or operations, including ownership of complex accounts.
- Deep hands-on experience with Smartling or comparable enterprise translation management systems (TMS).
- Demonstrated ability to design, optimize, and govern localization processes at scale across complex, multi-account environments.
- Strong track record of managing escalations and navigating challenging customer conversations, providing advisory support, education, and guidance to drive successful resolution.
- Experience mentoring or coaching junior Localization Coordinators and Operations Specialists, with the ability to clearly explain complex concepts and provide effective training in a localization or operations context.
- Excellent written and verbal communication skills, with experience engaging senior client stakeholders.
- Solid understanding of localization industry trends, AI-enabled tooling, translation memory (TM) strategy, and localization frameworks.

## Preferred but not required

- Working knowledge of file engineering fundamentals, scripting languages, and localization engineering concepts, including file formats, encoding standards, and placeholder/tag management.
- Experience supporting global, enterprise-tier clients with complex, multi-stream localization programs.
- Fluency or working proficiency in a second language

You Are

- Strategic. You think beyond immediate deliverables, considering how today’s decisions impact the client’s localization program at scale.
- Resilient. Escalations and ambiguity don’t destabilize your approach; you stay grounded and focus on driving resolution.
- Influential. You build trust across internal and external stakeholders through expertise, consistency, and dependable follow-through.
- Analytical. You leverage available data, tools, and AI insights to identify trends and inform clear, actionable recommendations.
- Mentorship-Minded. You actively invest time in developing less experienced team members, helping them build skills and grow their capabilities.

You Will Enjoy

- Freedom 🏡- we are remote-first
- Growth - an opportunity to learn and advance your career
- Wealth 💰 - we offer a competitive salary and 401(k) + company match
- Wellness - health insurance; free medical plan for you and your family
- Balance - flexible PTO + 11 holidays; generous parental leave
- Culture 🤝- an energetic, value-driven, and fun culture and team spirit
- Bonus - employee referral program and Apple equipment

Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

We use E-Verify platform for work authorization verification.

*To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction- and clutter-free) background.

## About Smartling

## Company Overview
- **One-liner**: Smartling is an AI-native translation and localization platform that helps global brands deliver human-quality content in hundreds of languages at scale.
- **Entity Type**: Private, venture-backed (lead investor: Battery Ventures)
- **Headquarters**: New York, NY, USA (with an office in Dublin, Ireland)
- **Founded**: 2009
- **Founders**: Not publicly available from the provided sources

## Core Business
- **Primary industry**: Translation & localization technology (AI-powered language services)
- **Target customers**: B2B Enterprise – large global brands across industries (e.g., British Airways, Canva, IHG, PayPal, Lyft, Therabody)
- **Mission**: “To move the world with words” – making localization and translation seamless through LanguageAI™

## Products & Services
- **[Smartling Platform](https://www.smartling.com/)**: End-to-end, cloud-based translation management system (SaaS) that combines AI translation with human review. Includes automated workflows, quality assurance tools, and a translation proxy for website localization.
- **[LanguageAI™](https://www.smartling.com/)**: Proprietary AI engine that generates human-quality translations, with features such as tone enforcement, bias detection, hallucination mitigation, and brand safety filters.
- **Integration Ecosystem**: 50+ pre-built connectors (WordPress, Contentful, Salesforce, GitHub, etc.) plus open APIs, SDKs, and Zapier support.
- **Managed Language Services**: Access to a vetted network of professional linguists, project management, and dedicated customer success teams.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding not explicitly stated; backed by Battery Ventures (funding round undisclosed)
- **Notable Investors/Partners**: Battery Ventures (lead investor); customers include British Airways, Canva, IHG, PayPal, Lyft, Therabody, and the New York City Mayor’s Office
- **Growth Signals**: Ranked #3 on Fast Company’s Most Innovative Companies list; over 1,000 brands as customers; translates billions of words annually into 450+ languages; 117 employees (per Built In), remote-first with rapid scaling

## Competitive Advantages
- **AI-native platform** – AI is embedded across every layer (translation, quality estimation, workflow automation), not bolted on
- **Enterprise-grade security & compliance** – SOC 2 Type II, HITRUST & HIPAA, PCI DSS Level 1, GDPR, ISO 17100 and ISO 9001:2015
- **No vendor lock-in** – customers retain full ownership of translation memories, glossaries, and content
- **High automation** – up to 99% of the translation process can be automated
- **50+ pre-built integrations** – seamless fit into existing tech stacks

## Strategic Focus
- Deepening AI capabilities (LanguageAI, LLM orchestration, quality agents)
- Scaling automation to reduce manual effort for enterprise customers
- Expanding into new industries (healthcare, finance, enterprise SaaS) that require high compliance
- Continuing to grow the remote-first global team and product offerings

## Why Work Here
- **Remote-first culture** – employees work remotely from 17 countries; offices in New York and Dublin
- **Competitive compensation** – competitive salary & equity, free medical plan for employee and family, 401k retirement planning, commuter benefits
- **Work-life balance** – flexible vacation & PTO, generous maternity/paternity leave
- **Career growth** – mentorship programs, professional development, employee referral bonus
- **Diversity & inclusion** – mean gender pay gap below 10%, hiring practices promote diversity, family medical leave
- **Culture values**: “Be Accountable”, “Good Today, Perfect Tomorrow”, “Constraint Breeds Creativity”, “Debate, Then Commit”

## Sources
1. [smartling.com/careers](https://www.smartling.com/careers/)
2. [smartling.com/about-us](https://www.smartling.com/about-us/)
3. [smartling.com](https://www.smartling.com/)
4. [builtin.com/company/smartling](https://builtin.com/company/smartling)
5. [linkedin.com/company/smartling](https://www.linkedin.com/company/smartling)

## Other roles at Smartling

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- [Solution Architect](https://feeny.ai/job/solution-architect-smartling-united-states-y1sqc7c8phx3) — United States
- [Localisation Project Manager](https://feeny.ai/job/localisation-project-manager-smartling-ireland-fktzq03jp8h2) — Ireland
- [Business Development Representative](https://feeny.ai/job/business-development-representative-smartling-europe-g51tw2gzwwxj) — Europe
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-smartling-ireland-5rdth76k2q48) — Ireland
- [Enterprise Account Executive, US](https://feeny.ai/job/enterprise-account-executive-us-smartling-united-states-sk1yqz9g8hjz) — United States
- [Business Development Representative](https://feeny.ai/job/business-development-representative-smartling-united-states-392ac8ybhn4c) — United States
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