---
title: 'Sr. Manager, Creative Operations at Knix'
canonical: 'https://feeny.ai/job/sr-manager-creative-operations-knix-toronto-9kpgbgtgaeth'
type: 'job'
last_seen: '2026-09-07'
---

# Sr. Manager, Creative Operations at Knix

- **Company:** Knix
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/knix/777bd425-e515-42f8-ae2c-4b598bebbd7e

## Job description

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free.  Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space.  We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon.  We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd.  Come join us if you are looking for a purpose-driven and authentic career!

Reporting to the Senior Director of Creative & Content, the Senior Manager, Creative Operations will be the operational backbone of our in-house Creative Team, supporting work across Knix, KT, and MNTD. Sitting at the center of how work moves through the organization, this person will own the intake of incoming briefs, partner closely with the CMO and creative leadership to prioritize work, and translate business priorities into clear workflows, workback schedules, resourcing plans, and actionable timelines. They will manage day-to-day creative operations, guide team members, and help drive the broader go-to-market process by keeping teams aligned around key milestones, dependencies, deadlines, and execution. The ideal candidate is an execution-minded, highly resourceful operator who can manage complexity, solve creatively for capacity, and continually evolve the systems that help the team move faster and deliver strong work to market at the right time and at the right standard.

The Opportunity:

- Creative Brief Intake & Prioritization: Own the intake and management of creative briefs across Knix, KT, and MNTD. Partner closely with the CMO and creative leadership to prioritize work based on business needs, timing, impact, and available resources.

- Workflow & Workback Development: Translate incoming briefs into clear project plans, workflows, milestones, owners, dependencies, and workback schedules that guide the Creative Team from kickoff through final delivery.

- Go-to-Market Leadership: Help drive the overall GTM process, partnering across Marketing, Creative, eCommerce, Retail, Social, and other cross-functional teams to ensure key deliverables are progressing against launch dates and market needs.

- Timeline & Execution Oversight: Maintain visibility across major launches, campaigns, and ongoing initiatives. Identify risks early, resolve dependencies, and keep teams aligned and accountable to the decisions and deadlines required to get work into market successfully.

- Budget & Resource Management: Own creative budget tracking and resource planning across Knix, KT, and MNTD, ensuring internal teams, freelancers, agencies, and external partners are deployed thoughtfully against business priorities. Proactively identify capacity or budget constraints and develop solutions that keep work moving while maintaining quality and timelines.

- Capacity & Traffic Management: Oversee team workload and bandwidth across multiple concurrent workstreams. Route work effectively and creatively solve for capacity constraints, whether through internal resources, freelancers, external partners, or alternative approaches to execution.

- Systems & Process Innovation: Continually assess how the team works and introduce new systems, tools, processes, templates, automation, and ways of working that improve speed, visibility, collaboration, and scalability.

- Problem Solving & Resourcefulness: Act as a facilitator of the work rather than a gatekeeper. When challenges arise, identify solutions and alternative paths that allow the organization to keep moving while protecting creative quality and the highest business priorities.

- Brief Quality & Readiness: Review cross-functional briefs to ensure objectives, scope, deliverables, audiences, channel requirements, and decision-makers are clear before work begins. Partner with brief owners to close gaps and create clarity without unnecessarily slowing down the work.

- Cross-Functional Alignment: Create clear visibility into project status, upcoming milestones, decisions, and risks so Creative and its partners understand what is happening, what is needed, and what comes next.

- People Leadership: Supervise, mentor, and support direct reports within Creative Operations, managing performance, day-to-day priorities, and professional growth.

Qualifications:

- 6–8 years of experience in Creative Operations, Marketing Operations, Traffic Management, Integrated Production, or Creative Project Management, with 1–2+ years of direct people management experience.

- Demonstrated track record of managing complex, integrated marketing programs across multiple brands, business units, or concurrent workstreams.

- Experience delivering 360 integrated marketing campaigns across digital, social, retail, print, eCommerce, video, and brand channels.

- Strong experience building campaign workbacks, production schedules, resource plans, and cross-functional workflows from brief through launch.

- Experience partnering with senior marketing and creative leaders to prioritize work and translate shifting business priorities into executable plans.

- Hands-on experience building and maintaining workflows in project management platforms such as Asana, Monday.com, Jira, or similar tools.

- Demonstrated ability to improve or implement operational systems, tools, processes, and ways of working within a fast-moving creative organization.

- Strong judgment and resourcefulness, with the ability to solve competing priorities, compressed timelines, and capacity constraints without becoming a blocker to the work.

- Exceptional communication, leadership, and organizational skills with the ability to create clarity across multiple stakeholders and teams.

## Compensation & Care

Transparency is at the heart of everything we do, including how we pay. The posted expected hourly rate for this role represents candidates developing new skills within the position. Increased rates represent those who are more proficient or have achieved mastery and deep institutional knowledge over time.

Rewards are not just about your regular pay and monthly bonuses. We believe rewards should support your whole life, not just your shift. That’s why for permanent full-time employees, we cover 100% of the premiums for extended health and dental plans from your first day. You’ll also gain access to mental health support through our Employee Assistance Programs through our partners at Dialogue who provide virtual coaching, therapy, and counseling.

When your family grows, we’re there for you. Our Paid Parental Leave plan tops up salary to 80% for eligible permanent, full-time employees. We also invest in your future with a RRSP matching program for permanent full-time team members. Plus, you’ll enjoy a 50% discount on Knix products because we want you to love what you sell.

AI Disclosure Statement

We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.

## How we Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

## About Knix

## Company Overview
- **One-liner**: Knix designs and sells innovative intimate apparel, activewear, and swimwear, best known for pioneering leakproof underwear to empower people to feel comfortable in their own skin.
- **Entity Type**: Private (venture-backed, 7 funding rounds; LinkedIn labels it as "Public Company" – conflicting reports, but no public ticker exists)
- **Headquarters**: Toronto, Ontario, Canada
- **Founded**: 2013
- **Founders**: Joanna Griffiths (founder’s voice on About Us page)

## Core Business
- **Primary industry**: Retail Apparel and Fashion (intimate apparel, activewear, swimwear)
- **Target customers**: B2C – primarily women and individuals seeking comfortable, leakproof, and inclusive intimates
- **Mission**: “To empower people to feel comfortable in their own skin” and “live totally and unapologetically free”

## Products & Services
- **Knix**: Wireless bras, seamless underwear, leakproof underwear, activewear, and swimwear – all designed for real life and body inclusivity. Sold via direct-to-consumer online store, 15+ retail stores (Canada & California), wholesale, and Amazon.
- **Kt by Knix**: A sub-brand offering more accessible, everyday intimates (bras, underwear, loungewear) at a lower price point.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metrics**: Annual revenue ~$133.6M (LinkedIn estimate); 241 employees; 3+ million customers; 15 retail locations (as of end 2023)
- **Notable Investors/Partners**: Not publicly detailed; company has completed 7 funding rounds (lead investors not named in available sources)
- **Growth Signals**: Over 3 million customers reached; rapid expansion from online-only to 15 physical stores across Canada and California; recognized as one of the fastest-growing intimate apparel brands in North America

## Competitive Advantages
- **Innovation**: Pioneered the leakproof underwear category, solving a real customer pain point that traditional intimates ignored.
- **Community-driven**: Direct feedback loop with customers drives product development; strong social media presence and engaged community.
- **Inclusivity**: Broad size range, representation in marketing, and commitment to breaking taboos around bodies and leaks.
- **Omnichannel presence**: Seamless blend of DTC e-commerce, owned retail stores, wholesale, and Amazon.

## Strategic Focus
- **Retail expansion**: Growing brick-and-mortar footprint to deepen customer relationships and brand experience.
- **Product innovation**: Continuing to develop new categories (activewear, swim) and iterate on core leakproof technology.
- **Brand portfolio**: Scaling both Knix and Kt by Knix to reach different customer segments.
- **Community & inclusivity**: Strengthening employee resource groups, DEI initiatives, and customer engagement.

## Why Work Here
- **Culture**: “Unapologetically free” – inclusive, welcoming environment that values different perspectives. Core values: listen to the customer, care for the future, community.
- **Hybrid work**: Beautiful central Toronto office with product lab, content studio, and Knix Cafe; hybrid schedule (in-office + remote). Some remote roles available (e.g., New York).
- **Benefits**: Generous paid time off, floating holidays, paid sick leave, pregnancy + parental leave; employer-paid health benefits; GRSP/401k matching; mental wellness app; professional development budget; employee discounts; milestone gifts; recognition program.
- **Inclusion & belonging**: 3 Employee Resource Groups (BIPOC, LGBTQIA+, Mental Health); DEI training; social committee.
- **Hiring process**: Apply directly; may include behavioural/cognitive assessment; AI tools used in screening with human oversight.

## Sources
1. [knix.com – Careers page](https://knix.com/pages/careers)
2. [jobs.lever.co – Knix open roles](https://jobs.lever.co/knix)
3. [linkedin.com – Knix company page](https://linkedin.com/company/knix-wear)
4. [knix.com – About Us](https://knix.com/pages/campaign-about-us)
5. [indeed.com – Knix company profile](https://ca.indeed.com/cmp/Knix-1/about)

## Other roles at Knix

- [Key Lead (Lime Ridge Mall) - New Store Opening!](https://feeny.ai/job/key-lead-lime-ridge-mall-new-store-opening-knix-hamilton-0kf3sh6zszw4) — Hamilton, Canada
- [Sales Associate (Chinook)](https://feeny.ai/job/sales-associate-chinook-knix-calgary-xhafgt95gf3r) — Calgary, Canada
- [Sales Associate (Toronto Premium Outlets)](https://feeny.ai/job/sales-associate-toronto-premium-outlets-knix-milton-y9e5jhtaa6xw) — Milton, Canada
- [Assistant Store Manager - Guildford Centre](https://feeny.ai/job/assistant-store-manager-guildford-centre-knix-surrey-4hn2ae7xf99v) — Surrey, Canada
- [Sales Associate (Mission)](https://feeny.ai/job/sales-associate-mission-knix-calgary-0g23kmzxyjg7) — Calgary, Canada
- [Seasonal Sales Associate (Halifax)](https://feeny.ai/job/seasonal-sales-associate-halifax-knix-halifax-fb6fwy1dtm4c) — Halifax, Canada
- [Associate People Operations Business Partner](https://feeny.ai/job/associate-people-operations-business-partner-knix-toronto-6010ptkvasvq) — Toronto, Canada
- [Junior Producer](https://feeny.ai/job/junior-producer-knix-toronto-31p8t6jb52pc) — Toronto, Canada
- [Site Merchandising Specialist (1 Year Contract)](https://feeny.ai/job/site-merchandising-specialist-1-year-contract-knix-toronto-ky0p7875yyhr) — Toronto, Canada
- [Full-Time Key Lead (Square One)](https://feeny.ai/job/full-time-key-lead-square-one-knix-mississauga-ektmmc3b4j8r) — Mississauga, Canada