---
title: 'Sr. Manager, Customer Success at FourKites'
canonical: 'https://feeny.ai/job/sr-manager-customer-success-fourkites-chicago-il-or-td5mprrk9x9t'
type: 'job'
last_seen: '2026-09-06'
---

# Sr. Manager, Customer Success at FourKites

- **Company:** FourKites
- **Location:** Chicago IL OR, United States
- **Work type:** remote
- **Posted:** 2026-07-17
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/fourkites/jobs/8053925

## Job description

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity

FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership.

As the Senior Manager, Customer Success, you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience.  The team is responsible for guiding customers through their visibility journey and managing a book of customers. Key metrics include Net Revenue Retention, Customer Satisfaction, Customer Health, and account growth. Your team will work heavily with Sales, Operations, Product and Leadership. The ideal candidate will be equally passionate about FourKites solutions, customer outcomes, leading, developing and inspiring a team that scales with our growth.

What you’ll be doing:

- Development and manage a team of Customer Success Managers
- Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary
- Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity
- Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks
- Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion
- Understand and mitigate account risk and escalate to dependent functions as necessary
- Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities
- Hire, onboard, and develop team members to progress their career at FourKites
- Contribute and lead a culture of customer success
- Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations
- Approximately 25% travel for client site visits

About the team:

The FourKites Customer Success Team owns the overall customer relationship.  The team’s goal is to provide our customers the best experience and business consultancy.  We provide best practices and thought leadership to help our customers recognize business value and prove ROI.  Our goal is to be viewed as trusted partners and to create raving fans that want to continuously further their partnership with FourKites.

Who you are:

- Manage and influence behavior through persuasion, negotiation, and consensus building
- Understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Enthusiastic and creative leader with the ability to inspire others
- Demonstrated desire for continuous learning and improvement
- Excellent communication and presentation skills

## Basic Qualifications

- Experience in a Supply Chain industry or related SaaS company highly preferred; Tech startup experience advantageous
- Bachelor's degree or equivalent experience, MBA a plus
- 7+ years’ experience in an account management, consulting or customer success
- 3+ years of directly managing customer-facing teams
- Experience directly or indirectly working with freight management and supply chain
- Experience working with complex software

## Compensation

The expected annual base salary range for this role is $145,000 - $175,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

## Benefits

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

Benefits include:

- Medical, Dental & Vision benefits starting on first day of employment
- 401k Retirement savings with employer match
- Bonus and incentive compensation as well as employee stock option program
- Employer paid life insurance and short term disability insurance
- Generous PTO, global recharge days, and volunteer days
- Paid parental leave for all parents
- Family planning and inclusive wellbeing resources
- Technology reimbursement
- Commuter benefits for in-office employees (Chicago)
- Annual Wellness Stipend
- Ongoing learning & development opportunities

## About FourKites

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit[www.fourkites.com](http://www.fourkites.com/).

If you are a California resident, here is our[California Applicant Privacy Notice](https://www.fourkites.com/legal/california-applicant-privacy-notice/). If you are a European Union resident, here is our[EU Applicant Privacy Notice](https://www.fourkites.com/legal/eu-applicant-privacy-notice/).

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

## About FourKites

## Company Overview
- **One-liner**: FourKites provides an AI-powered supply chain visibility and orchestration platform that gives the world’s largest supply chains real-time intelligence and automated execution.
- **Entity Type**: Private (backed by venture capital; stage not disclosed in available sources)
- **Headquarters**: Chicago, Illinois, USA
- **Founded**: 2014
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Supply chain visibility, logistics technology, AI-powered control towers
- **Target customers**: B2B – enterprise companies with complex, global supply chains
- **Mission or purpose statement**: “We started FourKites to give the world’s largest supply chains the intelligence they were missing. Today, our AI-powered Control Tower and Digital Workers don’t just show you what’s happening; they decide, act, and deliver measurable outcomes at enterprise scale.” [fourkites.com/about](https://www.fourkites.com/about/)

## Products & Services
- **AI‑Powered Control Tower** – Real‑time visibility and orchestration platform that creates a comprehensive digital twin of the supply chain.
- **Digital Workers (AI Agents)** – Autonomous agents that automate resolution, improve collaboration, and drive outcomes across all stakeholders, enabling true real‑time execution and intelligent fulfillment.

Both are SaaS offerings delivered via the FourKites platform.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total employees – 475 (as of July 2025, per Built In) [builtin.com/company/fourkites](https://builtin.com/company/fourkites?i=1586c4a9-dd3a-448c-93eb-924c1a7f1d9a)
- **Notable Investors/Partners**: Not publicly available from provided sources
- **Growth Signals**: Multiple global offices (Chicago, Chennai, Amsterdam, Munich); active hiring across AI/ML, product management, engineering, and customer success; recent job postings for Senior Product Manager – Agentic AI indicate investment in next‑generation AI capabilities.

## Competitive Advantages
- **Digital twin + AI agents** – Unlike traditional control towers, FourKites uses digital twins combined with autonomous Digital Workers that not only surface issues but proactively decide and act.
- **Enterprise scale** – Purpose‑built for the world’s largest supply chains, delivering measurable outcomes at scale.
- **Real‑time execution** – Transforms both supply and customer‑facing operations with true real‑time intelligence.

## Strategic Focus
- **Agentic AI** – Investing heavily in autonomous AI agents to handle complex supply chain decisions without human intervention (evidenced by Senior Product Manager – Agentic AI role).
- **Global expansion** – Maintaining and growing offices in North America, Europe, and Asia to serve international customers.
- **Platform depth** – Building deeper integration and automation across the entire supply chain ecosystem.

## Why Work Here
- **Hybrid work model** – Employees in Chicago typically come in 2 days a week; hybrid models also available in Amsterdam, Chennai, and Munich. [builtin.com/company/fourkites](https://builtin.com/company/fourkites?i=1586c4a9-dd3a-448c-93eb-924c1a7f1d9a)
- **Culture & values** – Open‑door policy, flexible schedules, volunteer opportunities, and a strong commitment to diversity (dedicated diversity and inclusion staff, highly diverse management team, mandatory unconscious bias training).
- **Perks & benefits** – 401(k) matching, company equity, generous PTO and paid holidays, parental leave, commuter benefits, fitness stipend, professional development budgets, job training, mentorship programs.
- **Tech stack** – Ruby on Rails, Python, Go, Java, Node.js, React, MongoDB, PostgreSQL, Cassandra, and more. Emphasis on AI/ML, big data, and modern frameworks.

## Sources
1. [FourKites About Page](https://www.fourkites.com/about/)
2. [FourKites Careers Page](https://www.fourkites.com/careers/)
3. [FourKites Homepage](https://www.fourkites.com/)
4. [Built In FourKites Profile](https://builtin.com/company/fourkites?i=1586c4a9-dd3a-448c-93eb-924c1a7f1d9a)

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