--- title: 'Sr. Manager of IT & Operations at Osano' canonical: 'https://feeny.ai/job/sr-manager-of-it-operations-osano-remote-3fg6cp4jz3d2' type: 'job' last_seen: '2026-11-01' --- # Sr. Manager of IT & Operations at Osano - **Company:** Osano - **Location:** Remote - **Work type:** remote - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-11-01 - **Apply:** https://job-boards.greenhouse.io/osano/jobs/5468419008 ## Job description This role may require in-person interview/s in Austin, Texas About Osano: Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape. About the Role: Reporting to Executive leadership, the Sr. Manager of  IT & Operations owns Osano's internal technology environment day to day. This role runs IT operations, manages the corporate technology stack, and improves systems, security, and employee experience over time. The ideal candidate is hands-on, operationally excellent, and ready to take on more strategic ownership as the company grows. Core Responsibilities Operations and Systems Ownership: - Own and continuously improve Osano's internal IT operations, including endpoint management, identity and access, SaaS administration, and corporate infrastructure. - Keep systems reliable and employees productive. IT Roadmap Execution: - Maintain and deliver a near-term IT roadmap aligned with company growth. Identify gaps, prioritize improvements, and ship them consistently. Budget and Vendor Management: - Manage the IT and corporate technology budget. - Own vendor relationships, renewals, and contract negotiations to control cost and remove redundant tools. Security and Compliance: - Serve as the internal technical lead for SOC 2 IT audit evidence and controls. - Implement and maintain security policies, enforce compliance standards, and move the team from reactive evidence gathering to proactive risk reduction. Stakeholder Support: - Partner with department leads and the executive team to resolve operational bottlenecks and support the needs of a growing, distributed team. Technical Scope Identity and Access Management: - Administer and secure Google Workspace and corporate identity infrastructure. - Manage SSO, SAML configurations, conditional access policies, and endpoint security across Mac, Windows, and mobile devices, using EDR tooling including Microsoft Defender and Iru Avert. Automation and Lifecycle Management: - Build and maintain automation for onboarding, offboarding, and hardware provisioning using low-code tools, Google Apps Script, Bash, or PowerShell. - Reduce manual work wherever possible. AI Tool Governance: - Establish and enforce policies for safe, compliant adoption of AI tools across the organization. - Manage access, data privacy boundaries, and shadow AI risk in collaboration with engineering and legal. Documentation and Training: - Maintain accurate, audit-ready documentation for Osano’s corporate technology stack, and deliver internal training on security best practices, security hygiene, and data privacy. - AI in Your Work: At Osano, we expect everyone to use AI to work smarter and deliver better results. In this role, you’ll leverage AI to create and maintain documentation, resolve routine support requests more efficiently, build automations, and identify recurring ticket trends and opportunities for improvement. ## About You - Experience: 7+ years in IT, systems administration, or technical operations, with at least 1 to 2 years in a lead or managerial role in a SaaS or startup environment. - Technical Competency: Hands-on experience with IAM, MDM, SAML/SSO, Google Workspace administration, and scripting. You are comfortable in the terminal and in the admin console. - Operationally Driven: You close tickets, build systems that prevent the next ticket, and document what you build. You measure success by uptime, resolution time, and employee experience. - Mission Alignment: You care about security and compliance without sacrificing usability. You understand that a privacy company should model the behavior it sells. How we work: - Fully remote, with at least four hours of overlap each day with your team's core hours. - Collaborative and video-on for meetings, and async-first for everything else. Bring people in when they are needed and share what you’re working on with the team. - Regular 1:1 checkins with your manager, with a focus on growth conversations. Why Us: - We're a welcoming team that's dependable, curious, moves fast, and full of talented people - We're a B-corporation with a mission that matters, in a high-growth space with significant potential - You'll have access to our training program, well-defined career paths, and a leadership team that values professional development Benefits: - Competitive-pay compensation and ownership interest/equity - Unlimited paid time off, plus a requirement to take at least two weeks off per year - We're a Best Place for Working Parents and offer paid parental leave for all new parents - Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna - A fully and permanently remote company, so you can work from anywhere in the U.S. - Receive a MacBook and $600 to craft your home workspace - Annual company trip designed to foster connection, creativity, and fun - Mental health benefits with free memberships to mindfulness and talk therapy services A Bit More About Osano: Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest. We’re backed by top-tier investors, including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work. Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law. A Bit More About Osano Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest. We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work. As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you. Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law. ## About Osano ## Company Overview - **One-liner**: Osano is an all-in-one data privacy platform that helps organizations build, manage, and scale their privacy programs to stay compliant with global data privacy laws. - **Entity Type**: Private (Venture-backed) - **Headquarters**: Austin, Texas, United States - **Founded**: 2018 - **Founders**: Arlo Gilbert and Scott Hertel ## Core Business - **Primary industry/industries**: Data Privacy Compliance Software / Legal Technology - **Target customers**: B2B, serving organizations of all sizes (from startups to enterprises) that need to comply with data privacy laws like GDPR, CCPA, and others. - **Mission or purpose statement**: Osano believes data privacy is a fundamental human right and aims to make it easy for companies to do the right thing by minimizing the risk and complexity of privacy compliance. ## Products & Services - **Osano Platform (Core)**: An all-in-one SaaS platform that includes consent management, data subject rights (DSR) automation, data mapping, assessments, and vendor risk management. The platform is designed to automate complex compliance work and simplify privacy program management. - **Consent Management**: Automated cookie consent banners and preference management to comply with global consent laws. - **Subject Rights Automation**: Tools to handle data subject access requests (DSARs) and other individual rights requests efficiently. - **Vendor Risk Management**: A database of over 11,000 vendors to help assess and manage third-party privacy risk. - **Data Mapping**: Tools to discover and map personal data across the organization. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: The platform serves over 40,000 users and processes over 3 billion consents per month. It has a database of over 11,000 vendors. - **Notable Investors/Partners**: Osano is venture-backed (specific lead investors were not detailed in the provided search results, but it is a venture-backed startup). It is a Certified B Corporation and a Public Benefit Corporation. - **Growth Signals**: The company is actively hiring across multiple departments (Engineering, Sales, Customer Success, Product), indicating growth. It has been recognized by Great Place to Work® (ranked #50 on Fortune Best Workplaces in Texas™ 2024 for Small and Medium companies). CEO Bobby Jaffari previously built sales organizations from scratch at high-growth companies like Iterable and Freshworks, leading to successful IPOs. ## Competitive Advantages - **"No Fines. No Penalties." Pledge**: Osano offers an industry-unique guarantee that provides customers confidence in their compliance. - **B-Corp & Public Benefit Corp Status**: As the first data privacy platform to be a B Corporation, this differentiates them as a mission-driven company focused on societal good, not just profit. - **Comprehensive Platform**: They provide a single, integrated platform for the entire privacy program (consent, DSR, data mapping, vendor risk), reducing the need for multiple point solutions. - **Expert Monitoring**: A global team of privacy experts continuously monitors the regulatory landscape to keep the platform and its customers up to date. ## Strategic Focus - **Automation and Scale**: Continuing to automate complex, manual privacy compliance work so companies can focus on critical priorities. - **AI Integration**: The company is actively hiring a Senior AI Engineer, suggesting a strategic focus on integrating artificial intelligence into their platform to further automate and enhance privacy management. - **Growth and Market Expansion**: Building out sales, customer success, and product teams to capture a larger share of the growing data privacy compliance market. ## Why Work Here - **Culture & Mission**: Strong mission-driven culture centered on the belief that data privacy is a fundamental human right. The company is a Certified B-Corp and Public Benefit Corp. - **Remote-First**: Osano is a fully distributed team with no central office. Employees work remotely from all over the United States. - **Work-Life Balance**: Strong emphasis on "Family + Friends First" with flexible schedules, generous paid parental leave, and unlimited PTO. - **Compensation & Benefits**: Offers transparent pay ranges in job listings, free medical/dental/vision insurance (Aetna), a great 401K, and access to Teladoc and OneMedical. - **Diversity & Inclusion**: Prioritizes diversity in hiring from day one. Has three Employee Resource Groups (ERGs): Wosano (women), Pride (LGBTQIA+), and Parents. Has taken the Startup Diversity and Inclusion Pledge. - **Mental Health**: Company-paid therapy options and an open culture that talks about mental health. - **Transparency**: Operates with a "Work in Public" philosophy where non-confidential work is viewable by all employees in chat channels, ensuring alignment. - **Recognition**: Certified as a Great Place to Work® (96% of employees say it's a great place to work, vs. 57% at a typical U.S. company). ## Sources 1. [osano.com - About](https://www.osano.com/company/about) 2. [osano.com - Careers](https://www.osano.com/company/careers) 3. [greenhouse.io - Osano Jobs](http://job-boards.greenhouse.io/osano) 4. 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