---
title: 'Sr Manager - Software Portfolio Channel at Toshiba Global Commerce Solutions - External'
canonical: 'https://feeny.ai/job/sr-manager-software-portfolio-channel-toshiba-global-commerce-solutions-6btjq6jk8f3h'
type: 'job'
last_seen: '2026-10-19'
---

# Sr Manager - Software Portfolio Channel at Toshiba Global Commerce Solutions - External

- **Company:** Toshiba Global Commerce Solutions - External
- **Location:** Durham, NC
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/toshibaglobalcommercesolutions/jobs/5247142007

## Job description

Toshiba Global Commerce Solutions is seeking a Senior Manager in our Software Portfolio Organization, reporting to the Executive Director of Software Portfolio and working alongside our ELERA Portfolio Owners and Product Managers. You will own ELERA Channel, the business vertical that takes our retail commerce suite to market through a curated network of global business partners.

Toshiba provides solutions to many of the Top 10 Global Retailers as well as hundreds of customers across grocery, hospitality, convenience, and specialty markets worldwide. The latter is accomplished through our network of strategic business partners and delivering to that market requires a specific packaged solution and partner enablement. You will have the charter for building out that packaging and establishing the necessary partnerships to sell and deliver it, as well as commercial accountability for the resulting revenue to come of it.

## Responsibilities

- Own the business outcome for channel and partner-sourced revenue — the targets, the pipeline, and the results — and report against them in portfolio business reviews.
- Define and own our packaged ELERA channel offering: what it includes, who it is built for, and the standards that keep it repeatable as partners take it to market.
- Build the partner program end to end — recruitment, qualification, onboarding, certification, and ongoing enablement — so that partners can sell and deliver ELERA without us in the room.
- Recruit and develop business partners who extend our reach and our capacity: regional experts, implementation partners, systems integrators, resellers, and software partners.
- Own the commercial model underneath the ecosystem — partner pricing, margin structure, revenue share, and the terms that make the business work for both sides.
- Define what partners need in order to succeed independently: enablement materials, training, reference architectures, deployment guidance, and the playbooks that make a first engagement repeatable as a tenth.
- Charter new solutions through our funnel — concept, prototype, build, delivery, and lifecycle — and carry the backlog for the offerings you own.
- Work across sales, marketing, services, and product to make the partner motion work internally, including where it intersects our direct business.
- Carry market signal back into the portfolio. Channel customers will surface real product needs, and you will be the one who recognizes which of them the product should answer.
- Expand ELERA into new geographies through partners, beginning with Latin America, building on the practice and reference customers our portfolio team establishes.
- Represent the channel and partner business to partners, to retailers, and to our executive team — articulating the position, defending it, and negotiating to an outcome.

## Qualifications

- Bachelor’s degree with 12+ years functional experience or equivalent experience
- 12+ years of relevant experience, including several years of channel, alliance, or partner leadership
- Demonstrated accountability for revenue and business outcomes in a channel, partner, or indirect business, with results you can speak to specifically
- Experience building a partner or channel program from an early stage rather than operating a mature one
- A track record of recruiting, enabling, and growing partners — systems integrators, resellers, implementation partners, or independent software vendors
- Experience defining or managing a packaged or standardized offering, intended for adoption at scale, with limited customization and heavy partner enablement
- Proven ability to operate and communicate across sales, marketing, services, and product organizations to make an indirect motion work internally and clear hurdles where needed
- Experience working directly with senior external partners and internal executives, including the ability to hold a position under pressure and negotiate to a decision
- Demonstrated use of AI-accelerated work ethics and demonstrated initiative to teach yourself new capabilities as that tooling changes and evolves
- 10+ years of relevant experience, including several years of channel, alliance, or partner leadership

## Preferred

- Point-of-sale, retail technology, or enterprise commerce domain experience
- Experience driving software market in Latin America or other developing regions through partnerships
- Experience serving mid-market or lower-tier segments with limited customization and heavy enablement
- Experience operating within a defined portfolio governance model — prioritization rubrics, capacity tradeoffs, and formal change control

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan (with company match)
- Company provided life insurance
- Pet Insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

## DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

## About Toshiba Global Commerce Solutions - External

## Company Overview
- **One-liner**: Toshiba Global Commerce Solutions is the global market share leader in retail store technology, providing integrated point-of-sale (POS) systems, self-checkout solutions, software, and services to retailers worldwide.
- **Entity Type**: Private (wholly owned subsidiary of Toshiba TEC Corporation, which is publicly traded on the Tokyo Stock Exchange)
- **Headquarters**: Durham, North Carolina, United States (Research Triangle Park)
- **Founded**: 2012
- **Founders**: Not publicly available (established as a corporate spin-off/restructuring within the Toshiba group)

## Core Business
- **Primary industry/industries**: Retail Technology, Point-of-Sale (POS) Systems, Self-Checkout Solutions, Commerce Software, Hardware Manufacturing
- **Target customers**: B2B – Enterprise retailers, grocers, mass merchandisers, hospitality, specialty retail, convenience stores, and department stores
- **Mission or purpose statement**: "To empower retail to thrive and prosper." The company’s vision is "A world of resilient retailers that create joyful experiences and drive vibrant economies."

## Products & Services
- **ELERA Platform (SaaS/IoT)**: An integrated commerce platform connecting POS, self-checkout, mobile, and back-office solutions for retailers, designed for speed, security, availability, and flexibility. It powers IoT and edge device management.
- **POS Systems (Hardware & Software)**: A full range of point-of-sale terminals, peripherals, and software—including countertop, mobile, and kiosk solutions—for in-store transactions and customer engagement.
- **Self-Checkout Solutions**: Industry-leading self-checkout units (2.8 million+ shipped in 2024).
- **Retail Software Solutions**: Software for inventory management, order management, customer engagement, and digital transformation.
- **Professional & Managed Services**: Consulting, implementation, maintenance, and support services for retail technology deployments globally.

## Market Standing
- **Valuation/Market Cap**: Not disclosed privately. Parent company Toshiba TEC Corporation (TSE: 6588) has a market cap of approximately ¥420 billion (~$2.8 billion as of mid-2025, fluctuates).
- **Key Metric**: Annual Revenue of $301.5 million (2025 estimate from LinkedIn data). The company shipped 2.8 million+ POS and self-checkout units in 2024.
- **Notable Investors/Partners**: Wholly owned by Toshiba TEC Corporation. Key partners include global systems integrators and channel partners (e.g., HCLTech, Tata Consultancy Services, Lenovo, Compucom, CTG).
- **Growth Signals**: Employee headcount grew +1.8% YoY (1,768 total). Active in 38 countries, serving customers in over 120 countries. Ranked #1 in worldwide EPOS installations and #2 in self-checkout installations. The company is investing heavily in AI-enabled reliability and cloud platform engineering (evidenced by recent job postings).

## Competitive Advantages
- **Global #1 Market Share**: The company is the global market share leader in retail store technology (EPOS and self-checkout), providing a deep installed base and brand trust.
- **End-to-End Portfolio**: Offers a complete, integrated stack of hardware, software, and services, reducing complexity for enterprise retailers.
- **Toshiba Brand & Scale**: Backed by the massive Toshiba TEC Corporation, providing financial stability, R&D investment, and a global supply chain.
- **Deep Retail Expertise**: 100% dedicated to retail, with domain knowledge across grocery, mass merchant, hospitality, and specialty segments.
- **Proven Track Record**: 205,000+ POS and self-checkout units installed worldwide; 2.8 million+ units shipped in 2024.

## Strategic Focus
- **Cloud & AI Transformation**: Heavily investing in the ELERA platform with AI-enabled reliability, performance engineering, and cloud-native infrastructure.
- **Digital Transformation for Retailers**: Helping retailers accelerate digital in-store experiences, modernize legacy systems, and adapt to changing consumer behaviors.
- **Global Expansion**: Serving over 120 countries and continuing to grow presence in EMEA and Latin America.
- **Sustainability & Resilience**: Focus on long-term, sustainable customer relationships and resilient retail operations.

## Why Work Here
- **Culture & Values**: The company promotes a "We Are R.E.T.A.I.L" culture emphasizing Respect, Empowerment, Teamwork, Adaptability, Integrity, and Leadership. They are committed to fostering belonging through Employee Resource Groups (ERGs) including Women’s Impact Network, South Asian Community, Blacks United in Leadership and Technology (B.U.L.T.), and Valor.
- **Remote/Hybrid/Office Policy**: Most roles are based in Durham, NC. Some field service and remote engineering positions exist. The company operates globally with offices in many countries.
- **Notable Perks & Engineering Culture**: The company is actively hiring for AI-enabled roles (e.g., Senior Cloud Engineer, AI-Enabled Reliability). Engineering roles focus on modern stacks (cloud, IoT, edge computing, performance engineering). The company has a significant technical workforce (28% in technical roles). Strong ties to local universities (e.g., North Carolina State University). Employee reviews on LinkedIn give an overall rating of 2.9/5.0 (from 823 reviews), with compensation rated at 3.3/5.0—suggesting competitive pay but room for growth in culture/career advancement.
- **Job Openings (as of mid-2025)**: 44 active positions including software engineers, cloud engineers, field service technicians, product managers, legal counsel, and HR roles.

## Sources
1. [commerce.toshiba.com](https://toshibacommerce.com/wps/portal/marketing/?urile=wcm%3Apath%3A%2Fen-us%2Fhome%2Fcompany%2Fabout-us)
2. [careers.commerce.toshiba.com](https://careers.commerce.toshiba.com/)
3. [linkedin.com/company/toshibacommerce](https://linkedin.com/company/toshibacommerce)
4. [diversityjobs.com](https://diversityjobs.com/employer/company/54157/Toshiba-Global-Commerce-Solutions)

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