--- title: 'Sr. Member Service Officer (Culver City) at First Entertainment Credit Union' canonical: 'https://feeny.ai/job/sr-member-service-officer-culver-city-first-entertainment-credit-union-culver-1zbv35px258s' type: 'job' last_seen: '2026-10-29' --- # Sr. Member Service Officer (Culver City) at First Entertainment Credit Union - **Company:** First Entertainment Credit Union - **Location:** Culver City, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-27 - **Last confirmed live:** 2026-10-29 - **Apply:** https://jobs.lever.co/firstent/b93d5c82-2a78-4184-a2ee-d2d34dcf2406 ## Job description First Entertainment Credit Union is looking for a Sr. Member Service Officer responsible for delivering an excellent member service experience to its current and potential members. The Sr. Member Service Officer is responsible for building member relationships through individual efforts by educating and advising members about First Entertainment products and services. The ideal candidate will contribute to the Credit Union’s key results by displaying personal accountability through impacting expense control, positively affecting profitability, influencing business growth, and exceeding member satisfaction expectations. Additionally, the Sr. Member Service Officer will perform a variety of direct member contact functions to effectively meet the needs of members, including but not limited to paying and receiving functions, performing advanced account maintenance services, recommending and selling the Credit Union’s products and services while ensuring to maintain confidentiality and security of member information. This position is a full-time onsite opportunity and will report to the Sr. Branch Manager. The role will primarily be based in our Culver City location but may need to provide floating coverage as requested. The target starting hourly rate is between $26 and $32 in California. ## Responsibilities Build member relationships which meet the expectations of members and defined corporate standards for excellent member service and work performance. Assist members with their financial needs by identifying opportunities and needs to effectively offer products, services or referrals, such as Money Markets, Certificates, and club accounts. Can include more complex accounts such as Trust, Coogan, HSA, IRA, Business, and real estate products. Actively promote marketing campaigns and promotions by educating members of their benefits and value and making recommendations based on the members’ financial needs. Engage in follow-up communication with members regarding their requests, including outbound phone calls. Engage in assisting and troubleshooting account matters, such as account fraud, account errors, and card issues and compromises. Accurately present information and perform tasks associated with memberships, accounts, and ancillary services offered by the Credit Union. Accept consumer loan applications, follow up with members on documentation and close in-person consumer loans. Educate and promote remote delivery channels to members to increase alternative channel usage. Serve in a dual control capacity for operational tasks to ensure adequate controls are maintained where appropriate while assisting management with daily routines, operational requirements, and other assigned duties. Promptly and accurately complete required reports and records, such as timesheet recordings, branch balancing reports, branch logs, and manual report tracking. Perform cold sales calls to generate new deposits and loans and sales calls to existing members to cross-sell Credit Union products and services to deepen current relationships. Assist management with daily routines and operational requirements and other duties as assigned. At First Entertainment, your role, and every role, is essential to fulfilling our Mission, “We build lifelong relationships with the people of the entertainment and creative industries based on a deep understanding of how they live and work,” and living our Core Values: Members First, Ownership, Integrity, Innovation, Inclusivity, and One Team. We expect all teammates to uphold these principles in everything they do. ## Requirements High school graduate or equivalent required. Work-related experience or related college degree preferred. A minimum of three (3) years of applicable experience as a Member Service Representative/New Accounts at a full-service financial institution. Proven success at exceeding goals or cross-sell expectations. Cash handling experience required. Prior experience as a vault custodian preferred. Excellent customer service, problem-solving, conflict resolution, organization, and sales skills. Solid knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements. Thorough knowledge of regulations applicable to essential responsibilities. Proficiency in office equipment and MS Office products. Prior experience in Symitar highly preferred. ## About First Entertainment Credit Union ## Company Overview - **One-liner**: First Entertainment Credit Union is a not-for-profit financial cooperative dedicated to serving the creators and workers of the entertainment industry with personalized banking, lending, and financial services. - **Entity Type**: Private (member-owned cooperative / credit union) - **Headquarters**: Hollywood, California, USA - **Founded**: 1967 - **Founders**: Not publicly available (founded as a credit union for entertainment industry professionals) ## Core Business - **Primary industry**: Financial services / Credit union (consumer banking and lending) - **Target customers**: B2C – individuals and families working in the entertainment industry (behind the scenes or in front of the camera), including union members, studio employees, and independent creators. - **Mission or purpose**: To be the financial partner for the creators of entertainment and those who support them, helping members achieve financial stability and success while pursuing their dreams. ## Products & Services - **Digital Banking Platform**: Online and mobile banking with 24/7 access, including account management, bill pay, and mobile check deposit. - **Lending Products**: - **Union Dues Loans** (as low as 8.11% APR) – designed to help members pay union dues. - **Home Equity Loans** (as low as 7.25% APR). - **Platinum Visa® Credit Card** (as low as 12.74% APR). - **Auto Loans, Personal Loans, and Mortgage Loans**. - **Savings & Deposit Products**: - **Term Certificates** (up to 3.85% APY). - **Checking & Savings Accounts**. - **Specialty Services**: Skip-A-Pay, studio lot branches (Warner Bros., Sony, Paramount), and financial education resources. ## Market Standing - **Valuation/Market Cap**: Not applicable (credit union; not publicly traded). Assets: **$2 billion** as of June 2026. - **Key Metric**: Total Funding – Not applicable (member deposits). Membership: **~90,000 members**. - **Notable Investors/Partners**: Member-owned; no external investors. Strategic partnerships with major studios (Warner Bros., Sony, Paramount) for on-site branches. - **Growth Signals**: - Fourth consecutive year of Great Place to Work® certification (2026). - Named one of the top 10 Credit Unions in California by Forbes. - Assets grew to $2 billion from $2.1 billion reported earlier (consistent scale). - Continues to expand digital services and hybrid work model. ## Competitive Advantages - **Niche focus**: Exclusive dedication to the entertainment industry gives deep understanding of members’ unique financial needs (e.g., irregular income, union dues, project-based work). - **Studio lot branches**: Physical presence on major studio lots (Warner Bros., Sony, Paramount) provides unparalleled convenience for industry professionals. - **Not-for-profit structure**: Member-owned cooperative, meaning profits are returned to members through lower loan rates, higher savings rates, and lower fees. - **Employee culture**: High employee satisfaction (Great Place to Work certified), strong diversity (57% women, 75% historically underrepresented racial/ethnic groups), and robust benefits. ## Strategic Focus - **Current priorities**: - Enhancing digital banking capabilities to serve a growing remote/hybrid workforce. - Deepening engagement with the creator economy (freelancers, independent filmmakers). - Expanding membership beyond traditional studio employees to include all entertainment professionals. - Continuing investment in employee development, wellness, and inclusive workplace culture. ## Why Work Here - **Culture**: Certified Great Place to Work® for four consecutive years. Emphasis on "Your Story Matters" – employees feel valued and empowered. Strong diversity council and inclusive practices. - **Work model**: Hybrid – eligible positions work on-site 2 days a week (e.g., Hollywood, CA). Some roles may be remote-friendly (Arizona, Texas, Georgia). - **Benefits**: - Medical, Dental, Vision, FSAs, Life/AD&D, Gym Reimbursement, EAP. - 401(k) with employer matching and profit-sharing. - Minimum 4 weeks paid vacation in first year, plus sick days, holidays, and volunteer time off. - Tuition reimbursement up to $5,250/year. - Teammate referral bonus up to $5,000. - Studio tour and industry event access. - **Engineering/tech culture**: Not heavily tech-focused, but information security and fraud prevention roles exist. No use of AI in hiring – all decisions made by humans. ## Sources 1. [firstent.org - Careers](https://www.firstent.org/careers/) 2. [firstent.org - Homepage](https://www.firstent.org/) 3. [firstent.org - Great Place to Work Press Release](https://www.firstent.org/blog/pressrelease/first-entertainment-credit-union-earns-great-place-to-work-certification-for-fourth-consecutive-year/) 4. [builtin.com - First Entertainment Credit Union](https://builtin.com/company/first-entertainment-credit-union) 5. [jobs.lever.co/firstent](https://jobs.lever.co/firstent) ## Other roles at First Entertainment Credit Union - [Associate Branch Manager (Floater)](https://feeny.ai/job/associate-branch-manager-floater-first-entertainment-credit-union-hollywood-jk33bx66pt6z) — Hollywood, CA - [Mortgage Loan Originator](https://feeny.ai/job/mortgage-loan-originator-first-entertainment-credit-union-hollywood-5rmatv1gcghc) — Hollywood, CA - [Operations Representative (Temporary Coverage)](https://feeny.ai/job/operations-representative-temporary-coverage-first-entertainment-credit-union-kbpxyysbs60b) - [Member Experience Representative (Arizona, Florida, Texas or Georgia)](https://feeny.ai/job/member-experience-representative-arizona-florida-texas-or-georgia-first-h900cpqwyxfw) — Arizona Texas and, GA - [Director, Information Security](https://feeny.ai/job/director-information-security-first-entertainment-credit-union-hollywood-81kqza276g1e) — Hollywood, CA - [People Operations Generalist](https://feeny.ai/job/people-operations-generalist-first-entertainment-credit-union-hollywood-rrwgaw55mrkw) — Hollywood, CA