--- title: 'Sr. Pharmacy Operations Manager at Found' canonical: 'https://feeny.ai/job/sr-pharmacy-operations-manager-found-remote-8v4nn1ds809h' type: 'job' last_seen: '2026-09-13' --- # Sr. Pharmacy Operations Manager at Found - **Company:** Found - **Location:** Remote - **Work type:** remote - **Posted:** 2026-07-22 - **Last confirmed live:** 2026-09-13 - **Apply:** https://job-boards.greenhouse.io/found/jobs/4717603005 ## Job description [Found](https://joinfound.com/) is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community. Since launching in 2019, Found has served over 250,000 patients across the U.S., making high-quality, affordable treatment more accessible while reducing healthcare costs for consumers, employers, and payors. Backed by $130M+ from top investors including Atomic, GV, WestCap, IVP, TCG, and Define Ventures, Found is redefining how personalized weight care is delivered at scale. ## Key Responsibilities 1. Vendor Strategy & Relationship Management - Own the pharmacy vendor portfolio: primary, backup, regional, and specialty partners across both compounded and branded tiers - Design and maintain vendor scorecards; lead business reviews (QBRs) against SLAs for speed, accuracy, fill rate, and cost - Serve as the lead operator on pharmacy RFPs, contract renewals, and onboarding of new partners - Maintain contractual SLA documentation; flag compliance gaps and drive remediation with vendors - Build and own the vendor escalation playbook for supply disruptions, quality events, and service failures 1. Pharmacy Cost & Margin - Build and maintain a pharmacy cost model: acquisition cost by drug, formulation, strength, and vendor; track actuals vs. budget monthly - Lead pricing benchmarking across compounded and branded partners; surface optimization opportunities to leadership - Identify and model COGS levers: vendor-mix shifts, volume-tiered pricing, formulation substitutions, and compounding cost inputs - Partner with growth/finance on the pharmacy P&L; be the ops counterpart in monthly close reviews 1. Clinical & Product Partnership - Collaborate with clinical ops on formulary updates, titration protocol changes, and how they ripple into pharmacy workflows - Own the operational side of the order-to-ship pipeline; partner with product and engineering on pharmacy integration health - Bring the vendor and ops perspective into the pharmacy roadmap; flag where tech gaps create manual work or member risk 1. Member Shipment Experience - Own the end-to-end member experience for medication/prescription shipment SLA: define what we promise, measure adherence, and lead improvement initiatives - Partner with MX to build proactive shipment communication triggers (delay alerts, exception workflows) that reduce inbound contacts - Design and maintain the lost/delayed shipment playbook; own resolution workflows with vendors and MX - Drive data integration between pharmacy partners and internal systems to enable self-serve shipment tracking for members 1. Compliance & Quality Operations - Maintain working knowledge of 503A vs. 503B regulatory distinctions as they apply to our compounded network - Track third-party testing requirements (potency, sterility, endotoxins) across compounded partners; ensure testing cadence is met - Own the operational side of pharmacy recall and product withdrawal workflows - Support state board of pharmacy registration tracking across the vendor network - Partner with legal/compliance on any pharmacy-related regulatory inquiries or audits 1. Inventory, Capacity & Shortage Management - Track FDA shortage list and vendor allocation signals proactively; maintain a real-time view of network supply health - Develop and maintain substitution and allocation playbooks for shortage scenarios across compounded and branded products - Build a 30/60/90-day demand forecast in partnership with the clinical and growth teams; translate into vendor capacity conversations - Own the compounding batch timing and inventory cycle in coordination with 503A/503B partners ## What We’re Looking For Required - 7+ years of experience in pharmacy operations, healthcare supply chain, or a closely related function; prior experience at a Senior Manager or Director level preferred - PharmD — we expect this person to bring clinical credibility alongside operational depth - Proven track record owning pharmacy vendor relationships end-to-end, including SLA accountability, QBRs, and contract negotiations - Hands-on experience with pharmaceutical cost structures and drug acquisition — you can build a pharmacy P&L model and defend it in a finance review - Experience operating in or adjacent to compounded pharmacy (503A or 503B) with a working understanding of USP compliance and third-party testing requirements - Strong analytical skills: you build your own models, spot anomalies, and come to conversations with data - Demonstrated ability to lead cross-functional work and influence without direct authority at a senior level - Comfortable in an early-stage, fast-moving environment where you are often writing the playbook for the first time ## Nice to Have - Experience at a telehealth, direct-to-consumer pharmacy, or digital health company - Familiarity with GLP-1 therapies, semaglutide or tirzepatide supply dynamics, or compounded peptide operations - Experience running vendor RFPs or negotiating pharmacy contracts - Exposure to pharmacy data integrations - Experience building or contributing to a pharmacy P&L model Found is an Equal Opportunity Employer.  We seek and celebrate diversity in its many forms.  If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply. Please review our [CCPA policies](https://joinfound.com/pages/california-applicants). ## About Found ## Company Overview - **One-liner**: Found is a U.S.-based telehealth platform providing evidence-based, personalized weight care through a combination of medication, behavior change coaching, and community support. - **Entity Type**: Private (Series B, $132M total funding) - **Headquarters**: Austin, Texas, USA - **Founded**: 2019 - **Founders**: Jack Abraham (co-founder and investor) ## Core Business - **Primary industry**: Telehealth, obesity medicine, weight management - **Target customers**: B2C (individuals seeking weight care) and B2B (employers through Found for Business) - **Mission**: To improve members’ lives and transform the way people treat, manage, and talk about weight by making evidence-based sustainable weight loss accessible to everyone. ## Products & Services - **[Found Weight Care Program](https://joinfound.com/)**: A personalized telehealth program that pairs board-certified clinicians (including obesity medicine specialists) with a wide range of FDA-approved and compounded medications (GLP-1s like Wegovy, Zepbound, and non-GLP-1 options), behavior change support, in-app tracking, and an exclusive community. Monthly plans start at $49 (non-GLP-1) and $99 (compounded GLP-1s); branded GLP-1s with insurance navigation also available. - **[Found for Business](https://www.linkedin.com/company/foundhealth)**: An employer-facing solution offering personalized metabolic care for populations, designed by obesity medicine experts with cost containment and a reported 5.1x ROI. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Total funding of $132M (Seed $8M in March 2020, Series A $24M in January 2021, Series B $100M in December 2021). Estimated annual revenue of $12M (per LinkedIn). - **Notable Investors**: Atomic, GV, WestCap, IVP, TCG, Define Ventures - **Growth Signals**: Served over 250,000 patients, conducted close to 1M clinical consults; reported 1.4M pounds lost by members; 83% of members sustain results for one year; insurance coverage for 1 in 3 Americans with most paying under $30/visit; expanding registered dietitian services and employer programs. ## Competitive Advantages - Broad medication toolkit (including compounded GLP-1s) offering more options than many competitors - Integrated insurance coverage navigation, making visits affordable - Clinician-led program designed by obesity medicine experts (Dr. Rekha Kumar, Senior Medical Advisor) - Combination of medical treatment, behavioral science, and community support in a single platform - Remote-first, scalable model with national coverage ## Strategic Focus - Deepening insurance partnerships to expand access - Scaling Found for Business (employer channel) - Launching new offerings such as dedicated RD (registered dietitian) services for members with insurance - Continuing to build clinical evidence and outcomes data ## Why Work Here - Remote-first company with “work from anywhere in the U.S.” policy - Competitive salaries plus stock equity options - Benefits: medical, dental, vision, life insurance, 401K, paid parental leave, flexible PTO, cellphone & Wi-Fi stipend, wellness stipend - Culture values: consistency over intensity, strong heart open mind, win together; high employee satisfaction (96% understand how their work contributes to company goals; 92% feel invested in mission) - Emphasis on autonomy, healthy boundaries, and making an impact in a mission-driven environment - Open roles include Telehealth RD, Head of Growth, Marketing Creative Ops, Medical Director, Legal Ops, and Lifecycle Marketing Manager ## Sources 1. [joinfound.com/careers](https://joinfound.com/careers) 2. [joinfound.com/about](https://joinfound.com/about) 3. [joinfound.com](https://joinfound.com/) 4. [linkedin.com/company/foundhealth](https://www.linkedin.com/company/foundhealth) 5. [job-boards.greenhouse.io/found](https://job-boards.greenhouse.io/found/jobs/4687388005) ## Other roles at Found - [Social Media Coordinator](https://feeny.ai/job/social-media-coordinator-found-new-york-3vftvqwewx6f) — New York, NY - [Telehealth Registered Dietitian, RD](https://feeny.ai/job/telehealth-registered-dietitian-rd-found-remote-qefmb577w4hs)