---
title: 'Sr. Product Designer at Numa'
canonical: 'https://feeny.ai/job/sr-product-designer-numa-montreal-jra8cr80dsxs'
type: 'job'
last_seen: '2026-09-10'
---

# Sr. Product Designer at Numa

- **Company:** Numa
- **Location:** Montréal, Canada
- **Work type:** remote
- **Posted:** 2026-07-18
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/numa/jobs/4323600009

## Job description

Senior Product Designer

Location: Montreal or Quebec

Schedule: 9:00am - 6:00pm PST

## About Numa

Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails that generate more revenue, to reducing customer resolution times that drive overall customer satisfaction (CSI), to improving dealership team productivity and accountability. Numa has raised $50 million from leading investors (Google, Threshold, Costanoa, Mitsui, and Touring Capital).

## The Role

We're hiring a Senior Product Designer to own major product areas and work closely with Product and Engineering to define and design new experiences from concept through launch and iteration. This role is for a senior individual contributor who is comfortable operating with meaningful ambiguity, rapidly evolving technologies, and a fast-moving product environment. This role reports to the Head of Design.

You'll be designing for the AI agents that handle customer calls and voicemails, and shaping the service and sales workflows dealerships rely on every day.

Design itself is changing alongside AI. We're looking for someone who's excited by that without losing sight of the fundamentals: strong product judgment, customer empathy, design craft, and a willingness to question assumptions.

## What You'll Do

- Own end-to-end product design for major features and product areas, from early exploration through shipped work and iteration
- Help clarify ambiguous problems, contributing to problem framing rather than waiting for perfect inputs
- Partner closely with PMs and engineers to improve solution quality and execution speed
- Develop firsthand understanding of customer workflows through customer conversations, call reviews, analytics, and field visits
- Participate in customer interviews and synthesize feedback to bring the voice of the customer into product decisions
- Design and improve complex workflows
- Contribute to shared patterns, components, and design guidance to improve consistency, usability, and quality across the product
- Provide thoughtful feedback and critique to improve the work of teammates
- Maintain a high design quality bar while helping our teams move faster, not slower
- Operate with a high degree of autonomy when goals and constraints are reasonably clear, and proactively help drive teams to clarity when they're not

## What You Bring

- 4+ years of experience designing workflow-driven software products
- Proven ability to own features or product areas within a broader product strategy
- Strong product thinking, interaction design, visual design, and communication skills
- Strong customer empathy and comfort engaging directly with users
- Strong judgment about where to invest depth versus speed, with the ability to help teammates understand tradeoffs

## Nice To Have

- Experience designing AI-powered workflows, automation systems, copilots, agentic experiences, or other AI-assisted products
- Experience creating or contributing to design systems, shared patterns, and scalable UI foundations
- Comfort incorporating AI tools into design exploration, prototyping, iteration, and day-to-day workflows
- Experience working in a startup or high-growth environment, with comfort operating in fast-paced, evolving environments

What Success Looks Like

- Ship high-quality, end-to-end product design for major features, from concept through launch and iteration
- Build trusted partnerships with Product and Engineering that improve solution quality and execution speed
- Bring the voice of the customer into product decisions through direct engagement and thoughtful synthesis
- Contribute to shared patterns and design guidance that raise consistency and quality across the product
- Exercise strong judgment about where to invest depth versus speed, helping the team move faster without lowering the bar

## Why Join Numa

- We believe in everyone's growth
- Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000

## Compensation & Benefits

- Base Salary: $90,000 - $130,000 CAD
- Equity package
- Flexible PTO
- Fully Paid Group Insurance

At Numa, you'll have the chance to represent game-changing technology in an industry that's ready for innovation. If you love building relationships, thrive in a customer-facing environment, and want to make an impact at a high-growth company, we'd love to hear from you.

## About Numa

## Company Overview
- **One-liner**: Numa is the AI Operating System for car dealerships that captures, assigns, and resolves every customer interaction across calls, texts, voicemails, and reviews to boost CSI, service revenue, and advisor productivity.
- **Entity Type**: Private (Series B)
- **Headquarters**: Oakland, California, United States
- **Founded**: 2017
- **Founders**: Tasso Roumeliotis (CEO), Joel Grossman (President), Andy Ruff (Chief Product & Tech)

## Core Business
- **Primary industry**: Automotive technology – AI-powered dealership operations platform
- **Target customers**: B2B – franchise dealerships and multi-rooftop dealer groups
- **Mission**: “Dealer DNA Meets Silicon Valley AI” – make it super easy for dealerships to communicate with customers by unifying fragmented tools into one intelligent system

## Products & Services
- **[Smart Inbox](https://www.numa.com/)**: AI-native inbox that consolidates all dealership communications. Uses AI agents to handle customers, write replies, surface history, and chase follow-ups.
- **[Voice AI](https://www.numa.com/)**: “Voice with a brain” – answers calls with DMS context in real time, resolves requests (e.g., booking, status updates) and writes back to the DMS without scripting.
- **[Service Advisor Agent](https://www.numa.com/)**: AI that books appointments, recovers missed calls, and surfaces declined/unsold work from existing data.
- **[Opportunity Agent](https://www.numa.com/)**: AI that writes replies, surfaces full history, and chases follow-ups to rescue leads.
- **[Heat Case Agent](https://www.numa.com/)**: AI that monitors real-time sentiment and customer history to escalate and resolve at-risk cases before they’re lost (drives 70% retention on those rescues).
- **[LiveCSI™](https://www.numa.com/)**: Real-time customer satisfaction heart-rate monitor that enables dealers to resolve heat cases while the customer is still in the shop.

All offerings are delivered as SaaS and integrated with the dealership’s existing DMS, CRM, and scheduler.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: **Total Funding** – $44.1 million (Series A $10.5 M in 2019, Series B $32 M in October 2024 led by Mitsui & Co and Touring Capital) [linkedin.com](https://www.linkedin.com/company/numa)
- **Notable Investors/Partners**: Touring Capital, Mitsui & Co, Google’s Gradient Ventures, Threshold Ventures (Tesla, SpaceX), Costanoa Ventures [numa.com/careers](https://numa.com/careers)
- **Growth Signals**:
  - Trusted by 1,300+ dealerships; handled over 1 billion calls/texts, booked 4 million+ appointments, and managed 12 million+ repair orders [numa.com](https://www.numa.com/)
  - 163 employees, with 56.8% yearly headcount growth [linkedin.com](https://www.linkedin.com/company/numa)
  - #168 overall and #4 in AI category on the 2024 Inc. 5000 [numa.com/careers](https://numa.com/careers)
  - Acquired NumberAI, Inc. in April 2026 [linkedin.com](https://www.linkedin.com/company/numa)

## Competitive Advantages
- **Deep DMS integration** – 90% DMS coverage across the industry; Voice AI connects to the DMS in real time, not a script, allowing it to book genuine open service bays and provide vehicle-specific updates [numa.com](https://www.numa.com/)
- **Unified platform** – Replaces fragmented point solutions (separate phone system, texting, scheduling, CSI) with a single AI inbox that captures, assigns, and resolves every interaction [numa.com/about](https://www.numa.com/about)
- **Real-time CSI heart-rate monitor** (LiveCSI) – enables immediate intervention on customer issues, a differentiator from post-visit surveys
- **Founder pedigree** – Team previously built and sold Location Labs for $220 M with only $19 M of primary capital; profitable for seven consecutive years [numa.com/about](https://www.numa.com/about)

## Strategic Focus
- **Scaling dealership adoption** – Expanding from 1,300 rooftops toward larger dealer groups and national chains, as evidenced by the Series B led by Mitsui & Co and Touring Capital [linkedin.com](https://www.linkedin.com/company/numa)
- **Product expansion** – Continuing to enhance AI agents (Service Advisor, Opportunity, Heat Case) and deepen integrations with dealership management systems
- **Talent acquisition** – Actively hiring in Engineering, Sales, Field Implementation, and Performance Architect roles [numa.com/careers](https://numa.com/careers)

## Why Work Here
- **High employee satisfaction** – LinkedIn rating of 4.5/5 overall, with culture at 4.5 and career opportunities at 4.7 [linkedin.com](https://www.linkedin.com/company/numa)
- **Growth trajectory** – 56.8% yearly headcount increase and Inc. 5000 recognition signal rapid scaling and career advancement potential
- **Small team, big impact** – Currently ~163 employees; employees get to work on cutting-edge generative AI applied to a traditional industry
- **Backed by top-tier investors** – Google’s Gradient, Threshold Ventures, Mitsui, and Costanoa provide stability and network
- **Work policy** – Two offices (Oakland HQ); hybrid/remote details not publicly specified, but roles are likely on-site or hybrid given dealership field operations
- **Culture values** – Obsession with customer excellence, “customer success is everyone’s job”, and a blend of dealer DNA with Silicon Valley AI [numa.com/careers](https://numa.com/careers)

## Sources
1. [numa.com/careers](https://numa.com/careers)
2. [numa.com](https://www.numa.com/)
3. [numa.com/about](https://www.numa.com/about)
4. [linkedin.com/company/numa](https://www.linkedin.com/company/numa)
5. [job-boards.greenhouse.io/numa](http://job-boards.greenhouse.io/numa)

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