---
title: 'Sr. Product Enablement Specialist at HighLevel'
canonical: 'https://feeny.ai/job/sr-product-enablement-specialist-highlevel-india-7z12p2x205sm'
type: 'job'
last_seen: '2026-10-17'
---

# Sr. Product Enablement Specialist at HighLevel

- **Company:** HighLevel
- **Location:** India
- **Work type:** remote
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.lever.co/gohighlevel/929ff778-5f86-48ab-9a81-864c452c814e

## Job description

## About us

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts

About the Team: The Email Delivery team at HighLevel oversees the full lifecycle of our email marketing and communication products, from development and quality assurance to onboarding and customer support. Comprising Product Managers, QA engineers, developers, and delivery specialists, the team collaborates to ensure optimal email deliverability and provide a seamless experience for our customers. As part of this team, you will be instrumental in ensuring that agencies and businesses successfully configure their email systems, maintain high deliverability rates, and resolve any email-related challenges, setting them up for long-term success.

About the Role: As a Senior Product Enablement Specialist - Email Deliverability, you will be responsible for managing all operational aspects of our email delivery system. You will work closely with technical teams, external providers, and customers to troubleshoot issues, implement best practices, and proactively improve email deliverability and system stability.

## Responsibilities

- Perform routine housekeeping tasks to ensure the email system operates smoothly and efficiently.
- Manage domain configurations, including DNS records, DKIM, SPF, DMARC, and email authentication protocols.
- Oversee IP and IP Pool management to maximize deliverability and system performance.
- Conduct spam analysis, monitor spam filters, and develop strategies to reduce spam issues.
- Monitor and analyze email deliverability metrics, working to improve inbox placement rates.
- Troubleshoot and resolve email delivery issues, including bounce management, sender reputation, and ISP-specific problems.
- Maintain detailed documentation of email infrastructure, best practices, and compliance standards.
- Proactively identify potential issues and implement preventive measures to ensure system stability.
- Collaborate with external email service providers and deliverability platforms to resolve issues and enhance performance.

## Requirements

- 5+ years of experience in email deliverability, email marketing, technical support, or an equivalent customer-facing role.
- Hands-on experience with email authentication protocols such as DKIM, SPF, DMARC, and DNS management.
- Strong understanding of email infrastructure, including IP and IP Pool management.
- Proven experience with spam analysis, spam filters, and deliverability troubleshooting.
- In-depth knowledge of email deliverability metrics, bounce handling, and sender reputation management.
- Familiarity with email service providers (ESPs), deliverability monitoring tools, and email analytics platforms.
- Ability to troubleshoot complex email delivery issues and coordinate with external providers and ISPs.
- Excellent documentation skills and attention to detail.
- Strong analytical and problem-solving skills.
- Effective communication skills to explain technical concepts to non-technical stakeholders.
- Proactive mindset with the ability to anticipate and prevent potential issues.
- Knowledge of industry regulations such as CAN-SPAM, GDPR, and CCPA is a plus.
- Experience working in a fast-paced environment with evolving email industry standards.

## Preferred Soft Skills

- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills, capable of explaining complex technical concepts clearly.
- Empathy and patience when guiding customers through email configuration and troubleshooting processes.
- Proactive mindset focused on preventing issues before they impact deliverability.
- Ability to work independently and manage multiple customer relationships effectively.
- Adaptability in a fast-paced environment with evolving industry standards and regulations.
- Collaborative attitude and team-oriented approach to work with cross-functional teams.
- Strong organizational and time management skills to prioritize tasks effectively.
- Customer-centric approach with a passion for helping clients achieve optimal email performance.
- Continuous learning mindset to stay updated with the latest trends, tools, and best practices in email deliverability.

Why Should You Join Us? At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.

Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.

## Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

#LI-Remote #LI-AV1

EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

We encourage you to review our Privacy Policy before submitting your application

## About HighLevel

## Company Overview
- **One-liner**: HighLevel provides an all-in-one, AI-powered sales and marketing platform that agencies can white-label and resell to their clients.
- **Entity Type**: Private (Series Unknown; $60M total funding)
- **Headquarters**: Dallas, Texas, United States
- **Founded**: 2018
- **Founders**: Shaun Clark, Varun Vairavan, Robin Alex

## Core Business
- **Primary industry**: Marketing technology / Sales automation / Software Development
- **Target customers**: B2B – marketing agencies, entrepreneurs, and small-to-medium businesses (SMBs)
- **Mission / Purpose**: Help marketing agencies grow and scale by unifying the tools they need to capture leads, automate outreach, and manage customer relationships in a single, white-label platform.

## Products & Services
- **HighLevel Platform (SaaS)**: A unified operating system that includes CRM, landing pages, surveys, forms, calendars, inbound phone system, automated messaging (voicemail, SMS, email, Facebook Messenger), payment collection, appointment scheduling, and analytics. AI is embedded across the entire system to power lead generation, conversion, and retention.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual revenue of $45M (as of most recent data); total funding of $60M.
- **Notable Investors / Partners**: General Atlantic (lead investor in 2024 private equity round), Peakequity (lead investor in 2021 round).
- **Growth Signals**: 
  - Powers 2.2 million businesses, facilitating 6.9 billion leads and $4.2 billion in sales (2025).
  - Employee headcount grew 53.7% year-over-year to ~1,497, with plans to surpass 2,000 by end of 2025.
  - 30% of workforce dedicated to R&D.
  - Expanded AI capabilities in 2024; manages 2.3 billion leads and 505 million opportunities.

## Competitive Advantages
- **White-labeling**: Agencies can fully rebrand the platform as their own, creating a stickier client relationship and recurring revenue.
- **AI-first approach**: AI embedded across the entire stack (lead scoring, automation, analytics) gives users a competitive edge without needing multiple tools.
- **Unified ecosystem**: Replaces the need for a patchwork of separate tools (CRM, email marketing, SMS, scheduling, payments), reducing complexity and cost for agencies.
- **Community-driven innovation**: Product roadmap heavily influenced by a large, active user community of 60,000+ customers.

## Strategic Focus
- **AI expansion**: Deepening AI capabilities to automate more of the marketing and sales workflow.
- **Scaling the platform**: Continuing to grow the user base (targeting 2,000+ employees) and expanding into new verticals.
- **Global reach**: Leveraging a remote-first, globally distributed team to serve customers in multiple countries and time zones.

## Why Work Here
- **Remote-first culture**: Work from anywhere; team spans 21 countries with async and real-time communication.
- **Culture of collaboration**: Emphasis on ownership, speed, continuous improvement; active Slack community and in-person retreats.
- **Benefits**: Comprehensive health & wellness, mental health support, flexible PTO, professional development stipends, mentorship, and leadership programs.
- **Engineering culture**: 30% of workforce in R&D; focus on building technology that serves millions; AI tools used in hiring process.
- **Growth opportunity**: Rapidly scaling company (53.7% YoY headcount growth) with clear plans to surpass 2,000 employees.

## Sources
1. [gohighlevel.com – Life at HighLevel](https://www.gohighlevel.com/careers-life-at-highlevel)
2. [gohighlevel.com – About Us](https://www.gohighlevel.com/about-us)
3. [LinkedIn – HighLevel Company Page](https://www.linkedin.com/company/highlevel)
4. [LeadIQ – HighLevel Overview](https://leadiq.com/c/highlevel/5b214cbe360000fc0066929d)

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