---
title: 'Sr. Product Engineer- ArcGIS Monitor at Esri'
canonical: 'https://feeny.ai/job/sr-product-engineer-arcgis-monitor-esri-redlands-g8z5brqtsg78'
type: 'job'
last_seen: '2026-11-09'
---

# Sr. Product Engineer- ArcGIS Monitor at Esri

- **Company:** Esri
- **Location:** Redlands, CA
- **Compensation:** $94k–$159k
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-11-09
- **Apply:** https://www.esri.com/careers/5275579007?gh_jid=5275579007

## Job description

## Overview

Do you want to join a team of dynamic and detail-oriented engineers building capabilities that apply AI to simplify and automate enterprise system observability. In this role, you will help define how observability solutions add telemetry and monitor health, performance, and usage of ArcGIS systems.

By observing and analyzing both traditional and cloud infrastructure, software components, and operational metrics, our observability platform helps organizations understand system behavior, detect anomalies, optimize performance, and plan for future capacity across complex ArcGIS deployments.

We are evolving these capabilities to incorporate AI-assisted and agentic operations, enabling administrators to interact with system telemetry using natural language. These capabilities will support system health inquiries, capacity forecasting, root cause analysis, operational planning for maintenance events, and AI-assisted troubleshooting and remediation for enterprise ArcGIS environments.

Esri has a Relocation Assistance Program and can provide support with relocating to the Redlands, CA area for this position.

## Responsibilities

- Work with software developers to design, build, test, and release high quality software
- Author and execute test plans; build and manage testing datasets for N-path, acceptance, and regression testing
- Research industry standards and specifications to translate requirements into software design
- Author Scrum user stories that define new feature capabilities to guide the software development process
- Communicate with product users to identify product requirements and advocate for their needs throughout the software development lifecycle
- Collaborate with product UI/UX designers to create mockups of rich user experiences for new capabilities
- Help define user workflows that integrate AI-assisted operations and natural language system interactions for observability and system management
- Evaluate and validate AI-assisted features that support root cause analysis, system diagnostics, performance troubleshooting, and operational recommendations
- Design and test scenarios that simulate real-world enterprise ArcGIS deployments to validate system insights and recommendations
- Help define safe operational boundaries and human-in-the-loop workflows for AI-assisted system operations and automation
- Author user guide documentation and provide technical review of user guide documentation for accuracy, completeness, and usability
- Provide best practices, user documentation, demonstrations, and technical assistance for the product
- Work with automation engineers to design UI automation
- Evaluate and refine AI-generated documentation drafts produced by internal tools or agentic development workflows to ensure accuracy, clarity, and usability
- Use modern documentation tooling and AI-assisted writing workflows to improve content development efficiency while maintaining editorial quality

## Requirements

- 5+ years of experience in a similar position supporting similar responsibilities
- Professional experience working as a GIS or IT practitioner maintaining a GIS or IT environment
- Experience deploying and/or administering ArcGIS Enterprise, ArcGIS Online, or other comparable IT systems (web / application servers)
- Familiarity with traditional RDBMS systems (preferably PostgreSQL), including common SQL commands and concepts
- Familiarity with general server administration on Windows or Linux
- Strong communication and collaboration skills, working in a cross-functional environment
- Excellent problem solving and analytical skills
- Bachelor's in Information Systems, Geographic Information Systems (GIS), Geography, Computer Science, or STEM related field

Recommended Qualifications

- Strong testing and QA experience with software products
- Experience maintaining and troubleshooting complex enterprise systems
- Experience with observability systems and performance monitoring concepts (ArcGIS Monitor, Prometheus, Datadog, OpenTelemetry)
- Working knowledge of at least one scripting or programming language (Python, Shell, PowerShell, JavaScript)
- Experience in the SCRUM process and its application to the software development lifecycle
- Familiarity with large language models (LLMs) and their use in developer tools, operational platforms, or observability systems
- Experience with prompt engineering or designing workflows that leverage natural language interfaces
- Understanding of LLM limitations, including hallucinations, context limitations, and reliability challenges
- Experience designing user experiences that safely incorporate AI-generated insights, including techniques such as verification, explainability, and human-in-the-loop review
- Interest in building AI-assisted operational systems that help automate diagnostics, troubleshooting, and infrastructure optimization
- Familiarity with AI-assisted observability or AIOps concepts
- Experience with software control systems (GIT) and continuous integration and deployment (CI/CD) concepts
- Master's in Information Systems, Geographic Information Systems (GIS), Geography, Computer Science, or STEM related field

## #LL-JJ2

## #LL-ONSITE

Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is $93,600—$159,328 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website [here](https://www.esri.com/en-us/racial-equity/overview#engage-communities).

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

[Esri Privacy](https://www.esri.com/en-us/privacy/overview) Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

## About Esri

## Company Overview
- **One-liner**: Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping, enabling organizations to solve complex problems through a geographic approach.
- **Entity Type**: Private (Privately held, debt-free)
- **Headquarters**: Redlands, California, USA
- **Founded**: 1969
- **Founders**: Jack Dangermond and Laura Dangermond

## Core Business
- **Primary industry/industries**: Geographic Information Systems (GIS) Software, Location Intelligence, Geospatial Analytics, Mapping
- **Target customers**: B2B, B2G, and B2E (Enterprise, all levels of government, nonprofits, and educational institutions). Serves over 700,000 customer organizations, including 70% of the largest global companies, most national governments, 30,000 cities and local governments, all 50 US states, and 12,000 universities.
- **Mission or purpose statement**: To empower all organizations to embrace a geographic approach, creating and sharing multidisciplinary knowledge to make better decisions, building sustainable prosperity while safeguarding the planet. Their vision is to "transform society and design a better, more sustainable future."

## Products & Services
- **ArcGIS**: A comprehensive and scalable digital mapping and analytics software platform. It is the core product, offering tools for data visualization, spatial analysis, real-time situational awareness, data sharing, and collaboration. It is used across industries for operational intelligence, market analysis, risk assessment, supply chain management, urban planning, and more.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company, debt-free).
- **Key Metric**: Annual Revenue is not publicly disclosed. The company invests 30% of its annual revenue into research and development.
- **Notable Investors/Partners**: Privately held with no external investors. Partners include a global ecosystem of thousands of partners who provide solutions, implementation services, and content. Strategic partnerships are pursued to advance geospatial technology.
- **Growth Signals**: Employs over 6,000 people from 73 countries with 49 offices worldwide, including 11 R&D centers. Honored in Inc.’s inaugural Best in Business awards. Continues to expand its workforce and global reach, driven by the increasing importance of location intelligence in addressing climate change, sustainability, and social equity.

## Competitive Advantages
- **Market Leadership & Scale**: The undisputed global market leader in GIS software with an enormous, entrenched customer base across all sectors (private, public, nonprofit).
- **Deep R&D Investment**: A massive 30% of annual revenue is reinvested into R&D, ensuring continuous innovation and technological leadership in geospatial analytics, AI, and mapping.
- **Long-Term Stability & Independence**: Privately held and debt-free since 1969, allowing for a long-term, sustainable growth strategy without pressure from external investors.
- **Comprehensive Ecosystem**: ArcGIS is a complete, integrated platform that is highly interoperable and supported by a vast partner network, creating a strong ecosystem lock-in.

## Strategic Focus
- **Geographic Approach to Global Challenges**: Prioritizing the use of GIS and location intelligence to tackle major global issues like climate change, sustainability, supply chain resilience, public health, and social equity.
- **AI & Enterprise Technology**: Under the leadership of CTO for Enterprise and AI Technologies, Jay Theodore, the company is focused on the long-term vision of integrating AI and advanced analytics into the ArcGIS system.
- **Open & Interoperable Systems**: Committed to keeping technology open and interoperable to foster collaboration and broad adoption.
- **Expanding Impact**: Continuing to grow its customer base and influence, particularly in national government, city planning, and scientific research.

## Why Work Here
- **Impactful Work**: Employees are motivated by the knowledge that their work supports organizations around the world in solving difficult problems related to sustainability, equity, social justice, science, and humanitarian aid.
- **Culture & Environment**: Described as a supportive culture that encourages creativity, conversation, and collaboration with incredible coworkers. The environment is engaging and focused on making a difference.
- **Benefits**: Comprehensive benefits include fully covered health premiums for employees and eligible dependents, 401(k) with matching, profit sharing (as a privately held company), generous paid time off, flexible schedules for work-life balance, and a robust employee assistance program.
- **Growth & Development**: Numerous educational resources are available, including training and scholarships to university degree programs to support personal and professional goals.
- **Diversity & Inclusion**: Employee networks include Asians and Pacific Islanders, African Americans, Hispanics, women, veterans, and the LGBTQ community. Esri is an equal opportunity employer.
- **Work Policy**: Offers flexible schedules; specific remote/hybrid policy is not explicitly stated on the careers page but is implied by the flexible schedule offering.

## Sources
1. [esri.com - About Esri](https://www.esri.com/en-us/about/about-esri/company)
2. [esri.com - About Esri Overview](https://www.esri.com/en-us/about/about-esri/overview)
3. [esri.com - Careers Overview](https://www.esri.com/en-us/about/careers/overview)
4. [esri.com - Working at Esri](https://www.esri.com/en-us/about/careers/working-esri)
5. [esri.com - Job Search](https://www.esri.com/en-us/about/careers/job-search)

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