---
title: 'Sr. Product Manager - Conversations at HighLevel'
canonical: 'https://feeny.ai/job/sr-product-manager-conversations-highlevel-india-k1a7jbg2cpb7'
type: 'job'
last_seen: '2026-11-07'
---

# Sr. Product Manager - Conversations at HighLevel

- **Company:** HighLevel
- **Location:** India
- **Work type:** remote
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.lever.co/gohighlevel/ed7034a9-cd72-4994-b07a-04edf80bc4aa

## Job description

About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.Learn more about us on ourYouTube Channel orBlog Posts About the TeamConversations is HighLevel's unified inbox. It brings SMS, email, WhatsApp, Facebook and Instagram DMs, TikTok, live chat and calls into one thread per contact, and connects to other CRM products, AI Employee, Reporting and Payments. Agencies use it to manage communication on behalf of their SMB clients, so every improvement we ship compounds across thousands of sub-accounts. As part of the team, you will improve existing inbox capabilities, conceptualize new AI-native features, and deliver solutions that drive improvements to time to value, adoption, engagement and retention.

## About the Role

We are looking for a Senior Product Manager to join the Conversations team. This role is for self-driven individuals who are passionate about communication products and SaaS. You will independently own a product area within Conversations, from customer calls to post-launch growth, and drive results using data, customer insights and AI-enabled ways of working. Your ResponsibilitiesYou will own a defined area of the Conversations product end to end across discovery, delivery, launch and growth. This includes identifying the highest-impact customer problems, validating solutions before build, and partnering with cross-functional teams to ship improvements that move activation, adoption, engagement and retention.

Set the strategy, roadmap and priorities for your area within the portfolio direction, and own its outcomes. Lead 4–6 agency calls a week to uncover the real problems behind feature requests. Turn calls, support tickets and feedback into sized insights, jobs to be done and pain points. Map each pain point to an existing, extended or new capability, and frame testable hypotheses. Build hi-fi prototypes and validate them with internal stakeholders and customers before engineering starts. Define requirements, write clear PRDs and ship with engineering and design in weeks, not quarters. Define the GTM motion and launch artifacts with Marketing, Support and Customer Success, and run betas and staged rollouts. Instrument features before launch, track usage, and run experiments to improve activation, adoption, engagement and retention. Prepare data and narratives for WBRs, QBRs and annual planning. Partner with cross-functional teams on shared surfaces and dependencies. Support onboarding and mentoring of junior PMs where needed.

## Your Core Skills

Strong communicator who runs customer calls with confidence and empathy. Clear, concise writer whose PRDs and updates stand on their own. Strong analytical mindset to structure qualitative feedback into themes and quantify impact. Strong product sense, with the ability to deconstruct complex software experiences and highlight good UX from bad UX. Self-driven owner of a feature set, who plans and executes independently, with rigour on scoping, trade-offs and follow-through. Artifact-driven, producing clear artifacts at every stage of the product lifecycle. AI-enabled, using AI tools daily for synthesis, analysis, PRDs and prototyping. AI-native, designing and shipping AI features such as suggested replies, summaries, routing and agents. A problem-solver who thrives in a fast-paced, execution-driven environment.

## Experience

7-9 years of Product Management experience, ideally in B2B SaaS Experience on a communication or messaging product: inbox, helpdesk, CPaaS or CRM messaging Proven track record of shipping customer-facing features that moved activation, adoption, engagement or retention Experience building for agencies or multi-tenant, white-label platforms Experience preparing data and narratives for business reviews or annual planning Deep Understanding of Messaging channels and their rules: A2P 10DLC, WhatsApp Business Platform, email deliverability and consent Competing inboxes such as HubSpot, Intercom, Front, and Zendesk Product funnels: activation, adoption, engagement, retention and time to value Running discovery and validation loops with prototypes and beta users AI feature design, including how to measure quality, trust and adoption Working with engineering on APIs, webhooks and event pipelines Writing clear, structured PRDs and communicating roadmap trade-offs to stakeholders Analyzing data from tools like Pendo, Amplitude, Mixpanel or Superset to inform product decisions EEO StatementThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.We encourage you to review ourPrivacy Policy before submitting your application

## About HighLevel

## Company Overview
- **One-liner**: HighLevel provides an all-in-one, AI-powered sales and marketing platform that agencies can white-label and resell to their clients.
- **Entity Type**: Private (Series Unknown; $60M total funding)
- **Headquarters**: Dallas, Texas, United States
- **Founded**: 2018
- **Founders**: Shaun Clark, Varun Vairavan, Robin Alex

## Core Business
- **Primary industry**: Marketing technology / Sales automation / Software Development
- **Target customers**: B2B – marketing agencies, entrepreneurs, and small-to-medium businesses (SMBs)
- **Mission / Purpose**: Help marketing agencies grow and scale by unifying the tools they need to capture leads, automate outreach, and manage customer relationships in a single, white-label platform.

## Products & Services
- **HighLevel Platform (SaaS)**: A unified operating system that includes CRM, landing pages, surveys, forms, calendars, inbound phone system, automated messaging (voicemail, SMS, email, Facebook Messenger), payment collection, appointment scheduling, and analytics. AI is embedded across the entire system to power lead generation, conversion, and retention.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual revenue of $45M (as of most recent data); total funding of $60M.
- **Notable Investors / Partners**: General Atlantic (lead investor in 2024 private equity round), Peakequity (lead investor in 2021 round).
- **Growth Signals**: 
  - Powers 2.2 million businesses, facilitating 6.9 billion leads and $4.2 billion in sales (2025).
  - Employee headcount grew 53.7% year-over-year to ~1,497, with plans to surpass 2,000 by end of 2025.
  - 30% of workforce dedicated to R&D.
  - Expanded AI capabilities in 2024; manages 2.3 billion leads and 505 million opportunities.

## Competitive Advantages
- **White-labeling**: Agencies can fully rebrand the platform as their own, creating a stickier client relationship and recurring revenue.
- **AI-first approach**: AI embedded across the entire stack (lead scoring, automation, analytics) gives users a competitive edge without needing multiple tools.
- **Unified ecosystem**: Replaces the need for a patchwork of separate tools (CRM, email marketing, SMS, scheduling, payments), reducing complexity and cost for agencies.
- **Community-driven innovation**: Product roadmap heavily influenced by a large, active user community of 60,000+ customers.

## Strategic Focus
- **AI expansion**: Deepening AI capabilities to automate more of the marketing and sales workflow.
- **Scaling the platform**: Continuing to grow the user base (targeting 2,000+ employees) and expanding into new verticals.
- **Global reach**: Leveraging a remote-first, globally distributed team to serve customers in multiple countries and time zones.

## Why Work Here
- **Remote-first culture**: Work from anywhere; team spans 21 countries with async and real-time communication.
- **Culture of collaboration**: Emphasis on ownership, speed, continuous improvement; active Slack community and in-person retreats.
- **Benefits**: Comprehensive health & wellness, mental health support, flexible PTO, professional development stipends, mentorship, and leadership programs.
- **Engineering culture**: 30% of workforce in R&D; focus on building technology that serves millions; AI tools used in hiring process.
- **Growth opportunity**: Rapidly scaling company (53.7% YoY headcount growth) with clear plans to surpass 2,000 employees.

## Sources
1. [gohighlevel.com – Life at HighLevel](https://www.gohighlevel.com/careers-life-at-highlevel)
2. [gohighlevel.com – About Us](https://www.gohighlevel.com/about-us)
3. [LinkedIn – HighLevel Company Page](https://www.linkedin.com/company/highlevel)
4. [LeadIQ – HighLevel Overview](https://leadiq.com/c/highlevel/5b214cbe360000fc0066929d)

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