---
title: 'Sr. Program Manager at HighLevel'
canonical: 'https://feeny.ai/job/sr-program-manager-highlevel-india-cx8jh5chkqf8'
type: 'job'
last_seen: '2026-09-12'
---

# Sr. Program Manager at HighLevel

- **Company:** HighLevel
- **Location:** India
- **Work type:** remote
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/gohighlevel/0786866a-fee3-4bf0-8916-f5ca3ec5e000

## Job description

About HighLevel: HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our People With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our Impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts.

About the Team & Role:

The Commerce division is a new strategic division aimed at building a new pillar for our customers : the entire motion of selling their products, enabling subscriptions, configuring the right channels for distribution , sending quotes & proposals to prospective customers, accepting payments, signing contracts and more !  This allows our customers to choose a single Platform (HighLevel) to perform the entire lifecycle of business starting from generating leads, tracking and converting leads to customers, selling them core communications products, enabling campaign culminating in scaling their commercial offerings and managing it all in 1 place

To make this a huge success it is important to track the Release cycles, work with our stakeholders, internal customers and external customers judiciously and make the plans visible to the entirety of HighLevel. The role of the Senior Program Manager is to understand clearly what success means for the organization by working with Product divisions, drafting the Release plans and customer stories, tracking them E2E across the SDLC lifecycle , representing the plan to our customers , building the right feedback funnel from customers back to the SDLC lifecycle and more. This role is not about coordinating internally within scrum teams but at the Commerce organization level + it’s internal customers.

We are looking for a Senior Program Manager to collaborate and orchestrate Commerce’s most critical releases and retention metrics across the platform:

This role contributes to shaping our discipline in Release planning, improving precictabulity in SDLC, mitigating committed risks , provide visibility to to management and internal customers by working across disciplines & teams

Requirements:

- Individual Contributor with 5-7 years of total experience, with significant time in Release Management, Product Analytics, or Risk Mgmt for a high-growth B2B SaaS company
- At least 3–5 years of experience working on cross-functional programs and mentoring team members
- Prior experience working closely with Product Management and/or Customer Success on customer experience, adoption, or retention programs.Strong analytical and data-driven mindset, comfortable with funnels, cohorts, retention metrics, experimentation, and self-serve analysis (SQL/BI)
- Deep customer empathy with experience interpreting research, surveys, interviews, and support insights
- Should be able to zoom out for long-term planning and zoom in to drive execution and process improvement
- Excellent program management skills with the ability to structure ambiguity, align stakeholders, and deliver outcomes
- Highly influential communicator who drives change without authority and presents effectively to senior leadership
- Systems-oriented approach, building scalable frameworks, processes, and feedback loops adopted across teams.

Responsibilities:

- Collaborate with Leaders and Define Release Metrics
- Build and maintain the source-of-truth dashboards, Commerce pillars specific views, top blockers and risks to our internal & external customers
- Drive Cross-Functional Programs: Lead cross-functional initiatives across Product, Engineering, CS, Support, Marketing, and RevOps to improve activation, retention, and sentiment.
- Translate Commerce  priorities into structured programs with clear owners, timelines, and measurable outcome
- Planning & Governance: Contribute to quarterly and annual planning for Commerce
- Establish and run operational cadences (reviews, stand-ups, post-mortems) to maintain alignment and accountability & Present progress

EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

We encourage you to review our Privacy Policy before submitting your application

## About HighLevel

## Company Overview
- **One-liner**: HighLevel provides an all-in-one, AI-powered sales and marketing platform that agencies can white-label and resell to their clients.
- **Entity Type**: Private (Series Unknown; $60M total funding)
- **Headquarters**: Dallas, Texas, United States
- **Founded**: 2018
- **Founders**: Shaun Clark, Varun Vairavan, Robin Alex

## Core Business
- **Primary industry**: Marketing technology / Sales automation / Software Development
- **Target customers**: B2B – marketing agencies, entrepreneurs, and small-to-medium businesses (SMBs)
- **Mission / Purpose**: Help marketing agencies grow and scale by unifying the tools they need to capture leads, automate outreach, and manage customer relationships in a single, white-label platform.

## Products & Services
- **HighLevel Platform (SaaS)**: A unified operating system that includes CRM, landing pages, surveys, forms, calendars, inbound phone system, automated messaging (voicemail, SMS, email, Facebook Messenger), payment collection, appointment scheduling, and analytics. AI is embedded across the entire system to power lead generation, conversion, and retention.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual revenue of $45M (as of most recent data); total funding of $60M.
- **Notable Investors / Partners**: General Atlantic (lead investor in 2024 private equity round), Peakequity (lead investor in 2021 round).
- **Growth Signals**: 
  - Powers 2.2 million businesses, facilitating 6.9 billion leads and $4.2 billion in sales (2025).
  - Employee headcount grew 53.7% year-over-year to ~1,497, with plans to surpass 2,000 by end of 2025.
  - 30% of workforce dedicated to R&D.
  - Expanded AI capabilities in 2024; manages 2.3 billion leads and 505 million opportunities.

## Competitive Advantages
- **White-labeling**: Agencies can fully rebrand the platform as their own, creating a stickier client relationship and recurring revenue.
- **AI-first approach**: AI embedded across the entire stack (lead scoring, automation, analytics) gives users a competitive edge without needing multiple tools.
- **Unified ecosystem**: Replaces the need for a patchwork of separate tools (CRM, email marketing, SMS, scheduling, payments), reducing complexity and cost for agencies.
- **Community-driven innovation**: Product roadmap heavily influenced by a large, active user community of 60,000+ customers.

## Strategic Focus
- **AI expansion**: Deepening AI capabilities to automate more of the marketing and sales workflow.
- **Scaling the platform**: Continuing to grow the user base (targeting 2,000+ employees) and expanding into new verticals.
- **Global reach**: Leveraging a remote-first, globally distributed team to serve customers in multiple countries and time zones.

## Why Work Here
- **Remote-first culture**: Work from anywhere; team spans 21 countries with async and real-time communication.
- **Culture of collaboration**: Emphasis on ownership, speed, continuous improvement; active Slack community and in-person retreats.
- **Benefits**: Comprehensive health & wellness, mental health support, flexible PTO, professional development stipends, mentorship, and leadership programs.
- **Engineering culture**: 30% of workforce in R&D; focus on building technology that serves millions; AI tools used in hiring process.
- **Growth opportunity**: Rapidly scaling company (53.7% YoY headcount growth) with clear plans to surpass 2,000 employees.

## Sources
1. [gohighlevel.com – Life at HighLevel](https://www.gohighlevel.com/careers-life-at-highlevel)
2. [gohighlevel.com – About Us](https://www.gohighlevel.com/about-us)
3. [LinkedIn – HighLevel Company Page](https://www.linkedin.com/company/highlevel)
4. [LeadIQ – HighLevel Overview](https://leadiq.com/c/highlevel/5b214cbe360000fc0066929d)

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