--- title: 'Sr. Program Manager - Seller Experience (Remote) at Trace3' canonical: 'https://feeny.ai/job/sr-program-manager-seller-experience-remote-trace3-irvine-gbefemjatqdh' type: 'job' last_seen: '2026-10-24' --- # Sr. Program Manager - Seller Experience (Remote) at Trace3 - **Company:** Trace3 - **Location:** Irvine, CA - **Compensation:** $160k–$175k - **Posted:** 2026-10-22 - **Last confirmed live:** 2026-10-24 - **Apply:** https://job-boards.greenhouse.io/trace3/jobs/8174518 ## Job description Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. ## ABOUT THE ROLE: The Sr. Program Manager, Seller Experience, owns the end-to-end experience of Trace3's sellers and leads the systematic removal of friction across the sales process. This role is responsible for building and managing a seller listening program that identifies productivity barriers, translating insights into prioritized process and technology improvements, and driving those initiatives from analysis and design through documentation, training, adoption, and measurable business impact. Sellers are the customers of this function. Through direct observation, feedback, and data analysis, this leader will develop productivity benchmarks, establish operational health metrics, and oversee the intake process for seller-related tools, systems, and process enhancement requests across Revenue Operations. In partnership with HR, IT, and Revenue leaders, this role will also own new seller ramp acceleration, change management, and adoption strategies for all Revenue Operations initiatives. Success is measured not only by what is delivered, but by seller adoption, productivity gains, and improvements in sales performance. Adoption is how we define done. ## WHAT YOU'LL DO: Seller Listening Program - Build and lead seller advisory board, nominated by regional sales leaders, and serve as the voice of the field within Revenue Operations. - Gather and analyze seller feedback, workflow observations, and productivity data to identify barriers to selling effectiveness. - Measure and monitor seller satisfaction and experience across regions, segments, and roles. - Maintain a prioritized backlog of seller productivity opportunities and improvement initiatives. Process Improvement, Documentation, and Adoption - Lead continuous improvement initiatives that streamline sales processes, reduce administrative burden, and improve seller productivity. - Evaluate current-state processes, identify inefficiencies, and design scalable solutions that drive measurable business outcomes. - Establish and maintain process documentation, standards, and governance practices across Revenue Operations. - Drive successful rollout, training, and adoption of new processes, tools, and capabilities. - Manage intake, prioritization, and roadmap planning for seller-facing process and technology improvements. Measurement and Baselines - Define and maintain key performance indicators related to seller productivity, adoption, effectiveness, and experience. - Develop reporting and performance benchmarks to track the impact of Revenue Operations initiatives. - Measure and communicate realized business value, including productivity gains, process efficiencies, and adoption outcomes. - Partner with leadership to identify trends, risks, and opportunities that improve sales execution. Onboarding, Ramp, and Certification - Partner with POH, Sales Leadership, and IT to continuously improve the new seller onboarding and ramp experience. - Develop frameworks, measurements, and programs that accelerate time-to-productivity for new sellers. - Support role-based enablement, certification, and readiness programs aligned with sales motions and business objectives. - Monitor ramp effectiveness and recommend enhancements based on performance data and seller feedback. Change Management - Lead change management efforts for Revenue Operations initiatives, ensuring successful adoption and sustained behavioral change. - Develop communication, training, and reinforcement strategies that maximize seller engagement and utilization. - Serve as a seller advocate in cross-functional decision making, ensuring seller productivity and experience are considered in prioritization and trade-off discussions. - Establish adoption measures and accountability mechanisms to validate success and business impact. Cross-Functional Leadership - Partner closely with Sales Leadership, HR, Marketing, IT, Finance, Customer Experience, and Transformation teams to deliver seller-focused solutions. - Build alignment across stakeholder groups and influence outcomes without direct authority. - Lead through collaboration, data-driven decision making, and a customer-first mindset with sellers as the primary customer. ## QUALIFICATIONS & INTERESTS: - Bachelor's degree required; advanced degree preferred. - 7+ years of experience in Sales Operations, Revenue Operations, Business Operations, Process Improvement, Sales Enablement, or a related function, including at least 3 years leading enterprise programs from strategy through execution. - Demonstrated expertise in process improvement methodologies, with Lean, Six Sigma (Yellow Belt or higher), or comparable training and experience strongly preferred. - Experience building and operating customer, employee, or seller experience programs, including structured feedback and listening mechanisms. - Proven track record leading process improvement initiatives from discovery and analysis through implementation, documentation, training, change management, and measurable adoption. - Experience designing and managing structured feedback programs such as advisory boards, seller councils, surveys, voice-of-the-customer programs, workflow observations, or similar mechanisms. - Strong analytical and quantitative skills, including the ability to establish performance baselines, define success metrics, and communicate insights to executive stakeholders. - Experience working with CRM, ERP, sales enablement, and related business systems, with a strong understanding of seller workflows and revenue processes. - Experience partnering cross-functionally with Sales, People Operations, IT, Marketing, Finance, and other business functions to drive organizational change. - Experience supporting onboarding, training, certification, adoption, or enablement programs that improve employee productivity and performance. - Demonstrated ability to influence stakeholders and drive alignment across organizations without direct authority. - Strong executive presence and exceptional written, verbal, and presentation skills, including experience presenting recommendations and results to senior leadership. - Highly organized with the ability to manage multiple priorities and drive results in a fast-paced, evolving environment. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $160,000—$175,000 USD The Perks - Comprehensive medical, dental and vision plans for you and your dependents - 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability - Competitive Compensation - Training and development programs - Major offices stocked with snacks and beverages - Collaborative and cool culture - Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs. ## About Trace3 ## Company Overview - **One-liner**: Trace3 is a leading Transformative IT Authority that consults on, integrates, and operates solutions across AI, data, security, and cloud to help enterprises embrace emerging technology and drive measurable business value. - **Entity Type**: Private (acquired by Apollo Funds in August 2025; previously backed by H.I.G. Capital) - **Headquarters**: Irvine, California, United States - **Founded**: 2002 - **Founders**: Not publicly named (Joe Quaglia is the CEO per Indeed) ## Core Business - **Primary Industry**: Information Technology & Services (IT Consulting, Systems Integration, Managed Services) - **Target Customers**: Enterprise and Mid-Market organizations across Financial Services, Healthcare, Government (Federal & SLED), and other regulated industries. - **Mission/Purpose**: "All Possibilities Live in Technology" — turning that belief into true business transformation for clients. ## Products & Services Trace3 operates through several key practice areas and a dedicated government arm: - **AI & Data Consulting**: Practical AI enablement (e.g., Copilot for M365), custom AI/ML solutions, data strategy, and analytics. Helps clients start small with AI and scale. - **Cloud Services**: Cloud architecture, migration, hybrid cloud (VCF9), and managed cloud operations. - **Cybersecurity**: Security strategy, architecture, engineering, and managed security services (Splunk delivery, security generalists). - **Modern Infrastructure**: Hybrid cloud architecture, data center modernization, networking. - **Managed Services**: Tier 1-3 support, service desk, and ongoing IT operations management. - **Management Consulting**: Strategic advisory, portfolio management, and business transformation consulting. - **Trace3 Government**: A joint venture with Zivaro (formed 2024) focused on DoD, DOE, and SLED clients with over 120 cleared engineers. - **Innovation Program**: Custom IT research, VC/PE thematic briefings, and access to emerging startups. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company). Acquired by Apollo Funds in August 2025; prior PE round led by H.I.G. Capital in 2017. - **Key Metric**: Annual Revenue of **$2.85 Billion** (USD) as of the latest available data. - **Notable Investors/Partners**: - **Parent Company**: Apollo Global Management, Inc. - **Previous Investor**: H.I.G. Capital - **Key OEM Partners**: Cisco, Microsoft, Amazon Web Services (AWS), Dell Technologies, Palo Alto Networks, Splunk. - **Growth Signals**: - **Headcount**: 1,064 employees (+4.1% YoY) with 109 active job postings (+186.8% YoY). - **Acquisition Spree**: Acquired Zivaro (2024), Ivoxy (2025), and multiple other firms (Set Solutions, Optio Data, Tail Wind Informatics, Groupware Technology, LaSalle Solutions) to build scale. - **Government Expansion**: Launched Trace3 Government in 2024, targeting classified and mission-critical work. - **Talent Sources**: Heavy recruitment from Cisco, Microsoft, AWS, Dell, and competitors (e360, World Wide Technology, Insight). ## Competitive Advantages - **Vendor Agnostic Stance**: Provides unbiased, agnostic assessments of the technology landscape — a key differentiator from resellers. - **Deep VC/PE Relationships**: "On a first-name basis with major VC firms" — allows clients early access to emerging tech and innovation briefings. - **Scale & Breadth**: 700+ engineers (including 120+ cleared government engineers), national presence, and multiple acquired specialty firms under one roof. - **Government Security Clearances**: Many engineers hold top-secret clearances (DoD, DOE), a high barrier to entry for competitors. - **Proven M&A Integration**: Successfully rolled up 7+ companies to build a comprehensive service portfolio. ## Strategic Focus - **AI as a Core Growth Engine**: "Run with AI" and "Transform with AI" are central themes. Focused on practical, low-risk AI adoption for enterprises. - **Government Sector Expansion**: Trace3 Government is a major growth vector, targeting federal and state contracts. - **M&A Roll-Up**: Continue acquiring niche consultancies to deepen capabilities in data, security, and cloud. - **Managed Services Growth**: Building out a national managed services footprint (Tier 1-3 support centers in multiple cities). ## Why Work Here - **Culture**: Described as "the spirit of a startup with the advantage of a scalable business." Core values include Teamwork, Innovation, Consultative approach, and being "Humble, Hungry, & Smart." - **Remote/Hybrid/Office**: Mixed. Many roles are remote (e.g., Cloud Engineers, Solutions Architects), but some are on-site (e.g., Managed Services Engineers in Phoenix, Atlanta, Chicago, Las Vegas). Sales and consulting roles often require regional presence. - **Notable Perks**: - Comprehensive medical, dental, and vision plans - 401(k) retirement plan and 529 college savings plan - HSA, life insurance, and long-term disability - Generous PTO and work-life balance - Stocked kitchens with snacks and beverages - Training and development programs - Competitive compensation packages - **Engineering Culture**: Heavy emphasis on emerging tech (AI, cloud, security). Engineers get exposure to cutting-edge tools and vendor relationships. Many roles require certifications and deep technical expertise. - **CEO Approval Rating**: 51% on Indeed (average for a large consulting firm). ## Sources 1. [trace3.com](https://www.trace3.com/) 2. [trace3.com/careers](https://www.trace3.com/careers) 3. [Greenhouse Job Board](http://job-boards.greenhouse.io/trace3) 4. [LinkedIn Company Page](https://www.linkedin.com/company/trace3) 5. 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