---
title: 'Sr Sales Manager, Mid-Market - USA (Remote) at Customer.io'
canonical: 'https://feeny.ai/job/sr-sales-manager-mid-market-usa-remote-customer-io-americas-v37dkjzrqtwz'
type: 'job'
last_seen: '2026-09-12'
---

# Sr Sales Manager, Mid-Market - USA (Remote) at Customer.io

- **Company:** Customer.io
- **Location:** Americas
- **Work type:** remote
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/customerio/jobs/8191310

## Job description

About [Customer.io](http://customer.io/)

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://Customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

## About the Role

We're hiring a Senior Sales Manager to build and lead a new team of 8 Account Executives in our Mid-Market organization. You'll join a group of managers already running this motion successfully, but the team you lead is yours to stand up and shape.

This is a frontline leadership role. Your job is to translate our go-to-market strategy into consistent team execution: you'll coach reps, inspect deals, drive forecast accuracy, and create the structure that allows strong performance to repeat quarter after quarter.

What you'll own:

Lead and develop a high-performing team

- Coach Account Executives to consistently meet or exceed quota and grow into their next role
- Run focused 1:1s built around deal quality, skill development, and real accountability
- Ramp new reps quickly and address performance gaps early, before they compound
- Build a team culture rooted in ownership, collaboration, and high standards

Drive pipeline health and forecast accuracy

- Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and clear next steps
- Sharpen predictability through disciplined inspection and clean CRM hygiene across the team
- Maintain healthy pipeline coverage and get ahead of creation gaps before they become quarter-enders
- Reinforce structured, rep-owned outbound tied to measurable standards and pipeline outcomes
- Use metrics and experimentation to make outbound sharper over time
- Use metric review and experimentation to improve outbound effectiveness over time

Support high-quality deal execution

- Coach reps to run well-qualified mid-market opportunities from discovery through close
- Elevate deal strategy with stronger positioning, cleaner value articulation, confident executive-level communication
- Help reps navigate pricing, stakeholder alignment, and procurement without losing momentum
- Spot patterns in stalled deals and raise the whole team's execution maturity

Partner cross-functionally

- Work with Sales Ops, Marketing, and Solutions Architects to unblock deals and improve how the team executes
- Bring frontline feedback on messaging, territory design, and enablement back to the people who own it
- Pilot and operationalize new GTM initiatives inside your team

What we're looking for:

- 7–10 years in sales, including 3–5+ years managing quota-carrying reps - ideally in Marketing Technology or SaaS
- A track record of leading successful mid-market or high-velocity sales teams
- Genuinely strong at pipeline inspection and forecasting - you can smell a soft deal from a mile away
- Experienced coaching outbound pipeline generation in evolving sales motions
- Comfortable operating inside a structured qualification framework like MEDDICC
- A clear, direct communicator who holds a high bar without needing to raise their voice
- Effective cross-functionally in a collaborative, fast-moving, growth-stage environment

## Compensation & Benefits

We believe in transparency. Compensation for this role is $140,000 base + $140,000 variable = $280,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

[See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0)

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

- 30-minute conversation with a Recruiter
- 45-minute conversation with the Hiring Manager
- 1:1 conversations with cross-functional partners
- One week to complete a take-home assignment, followed by a 60-minute review call

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

[Customer.io](http://Customer.io) recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official [Customer.io](http://Customer.io) letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

## About Customer.io

## Company Overview
- **One-liner**: Customer.io is an AI-powered customer engagement platform that helps businesses send personalized, data-driven messages across email, SMS, push notifications, in-app messages, and webhooks.
- **Entity Type**: Private (backed by venture capital)
- **Headquarters**: Portland, Oregon, USA (with a fully remote, globally distributed team)
- **Founded**: 2012
- **Founders**: Colin Nederkoorn (CEO)

## Core Business
- **Primary Industry**: Marketing technology / Customer engagement & messaging infrastructure
- **Target Customers**: B2B — mid-market to enterprise companies (e.g., Notion, LESMILLS+, Angi) seeking to automate and personalize customer communications at scale
- **Mission/Purpose**: To create a world where you have one unified view of your audience and a single place where unlimited, real-time data powers more effective engagement.

## Products & Services
- **Customer.io Journeys**: A visual workflow builder for creating automated, multi-channel customer journeys (email, SMS, push, in-app) triggered by real-time user behavior.
- **Customer.io Data Pipelines**: Real-time event streaming and audience segmentation tools to unify first-party data from multiple sources.
- **Customer.io Messaging API**: Programmatic infrastructure for sending triggered messages across channels.
- **AI-Powered Features**: Leverages artificial intelligence to optimize message timing, content personalization, and channel selection.

## Market Standing
- **Valuation/Total Funding**: Not publicly disclosed (company is private).
- **Key Metric**: Over 9,000+ brands use the platform; processes millions of daily API calls and serves a large base of active users.
- **Notable Investors/Partners**: Not publicly disclosed in available sources. High-profile customers include Notion, LESMILLS+, and Angi.
- **Growth Signals**: The company is actively hiring across Engineering, Sales, Marketing, Data Science, and Customer Experience (19 open roles as of the latest careers page), indicating continued expansion. They have a global, remote-first team of 263 employees.

## Competitive Advantages
- **Real-time data infrastructure**: Unlike many marketing tools that batch data, Customer.io processes real-time behavioral events, enabling truly instant, context-aware messaging.
- **Unified multi-channel orchestration**: A single platform to manage email, SMS, push, in-app, and webhooks — reducing tool sprawl.
- **Developer-friendly approach**: Strong API and data pipeline tools appeal to product and engineering teams who want to build custom engagement logic.
- **Privacy-first with first-party data**: Designed to leverage brands’ own customer data, aligning with post-cookie and privacy-regulation trends.

## Strategic Focus
- **AI integration**: Embedding AI into personalization and orchestration to improve message relevance and campaign outcomes.
- **Scaling globally**: Hiring across EMEA and Americas to support a growing international customer base.
- **Deepening product capabilities**: Expanding data pipelines and automation features to serve larger, more complex enterprise use cases.

## Why Work Here
- **Fully remote and async-first**: A 100% remote, globally distributed company with asynchronous operating model, collaboration hours across time zones, and minimal unnecessary meetings.
- **Generous compensation & benefits**:
  - Competitive salary and equity
  - 100% paid medical, dental, vision, and mental health insurance for employee and family
  - Up to 5% 401k matching (dollar-for-dollar)
  - Unlimited PTO with a recommendation of at least 20 vacation days
  - 16 weeks paid parental leave (birth, adoption, foster)
  - 6 weeks paid family medical leave
  - $2,000/year professional development budget
  - $1,500 home office setup stipend
  - $250/month remote work stipend (internet, phone)
  - Up to $300/month co-working space reimbursement
  - $1,500/year healthy living stipend
  - Financial wellness provider access
  - Paid sabbatical after 5 years
- **Culture**: Strong emphasis on DEIB with Ami Resource Groups (ARGs), recognition programs, casual learning gatherings, and volunteer opportunities. Values include genuine connections, open communication, accountability, and celebrating individuality.
- **Engineering culture**: Opportunity to work with talented peers on impactful, scalable infrastructure that processes billions of events. Emphasis on autonomy and responsibility.

## Sources
1. [Customer.io Careers Page](https://customer.io/careers)
2. [Customer.io About Page](https://customer.io/about)
3. [Customer.io Official Website](https://customer.io/)
4. [Customer.io Greenhouse Job Board](http://job-boards.greenhouse.io/customerio)
5. [Built In Company Profile](https://builtin.com/company/customerio)

## Other roles at Customer.io

- [Contract Accounts Payable Manager](https://feeny.ai/job/contract-accounts-payable-manager-customer-io-americas-8wayezqqg4tw) — Americas
- [Global Controller](https://feeny.ai/job/global-controller-customer-io-americas-57bwecz6xp8r) — Americas
- [Senior Recruiter - GTM - USA (Remote)](https://feeny.ai/job/senior-recruiter-gtm-usa-remote-customer-io-americas-3zwzhq34zydn) — Americas
- [Senior Technical Recruiter](https://feeny.ai/job/senior-technical-recruiter-customer-io-americas-stnqbdpr4srt) — Americas
- [Senior Manager, Information Technology](https://feeny.ai/job/senior-manager-information-technology-customer-io-americas-7aa59qd0mmjh) — Americas
- [Mid-Market Account Executive, EMEA](https://feeny.ai/job/mid-market-account-executive-emea-customer-io-emea-19k0rmg89g78) — EMEA
- [Product Manager](https://feeny.ai/job/product-manager-customer-io-americas-q7q5sv3gmcdx) — Americas
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- [People Partner](https://feeny.ai/job/people-partner-customer-io-americas-v5etm97dpn5j) — Americas