--- title: 'Sr. Site Reliability Engineer at CentralReach' canonical: 'https://feeny.ai/job/sr-site-reliability-engineer-centralreach-holmdel-x91h8zagvgk0' type: 'job' last_seen: '2026-09-17' --- # Sr. Site Reliability Engineer at CentralReach - **Company:** CentralReach - **Location:** Holmdel, NJ - **Compensation:** $160k–$180k - **Work type:** remote - **Posted:** 2026-09-15 - **Last confirmed live:** 2026-09-17 - **Apply:** https://job-boards.greenhouse.io/centralreach/jobs/4407401009 ## Job description CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. The Platform Engineering group at CentralReach builds the underlying technologies that power our Public and Private Cloud Platforms worldwide. The group is responsible for storage, data infrastructure, IT, observability systems, DevOps, SRE, provisioning, compute, orchestration platform, internal tools, internal platforms (laptops, networks, systems etc.) and services - all the components that make up the CentralReach Platform. If you have a passion for the future, enjoy and thrive in an agile, fast-moving, ever-changing startup environment, welcome and take on technical challenges of all shapes and sizes, have excellent interpersonal skill and sense of humor and enjoy rolling up your sleeves and jumping in, then read on! As a Sr. SRE, you will work closely with the key stakeholders in Software Engineering to drive adoption of modern reliability practices like SLOs, error budget policies, actionable alerts, incident retrospectives, chaos testing, and end-to-end ownership. Key Accountabilities: - Own production reliability, including availability, latency, performance, capacity planning, monitoring, emergency response, and uptime for production environments. - Define, maintain, and improve SLOs, SLIs, error budgets, actionable dashboards, and observability practices. - Analyze, troubleshoot, and resolve operational issues that affect service reliability and SLO performance. - Build and automate multi-environment observability capabilities, including capacity forecasting based on usage patterns. - Reduce toil and increase development velocity through automation and continuous improvement. - Provide production support, including incident, change, and problem management; root cause analysis; service restoration; runbooks; and standard operating procedures. - Identify data-driven opportunities to improve system architecture, availability, performance, and reliability. - Collaborate with software engineering teams on release management, roadmap planning, and operational readiness. - Implement and manage reliability and observability tools such as Datadog, Prometheus, and Grafana. Desired Skills and Experience: - Experience with monitoring, APM, and observability tools such as Splunk, Prometheus, Datadog, and OpenTelemetry. - Experience implementing observability strategies for logs, metrics, and traces. - Strong understanding of CI/CD practices and tools such as Jenkins, GitHub Actions, GitLab, Argo, and Kargo. - Strong understanding of major cloud providers, preferably AWS, and cloud-native infrastructure concepts. - Strong understanding of containerization technologies, including Kubernetes and Helm. - Experience with one or more programming languages, such as Java, Python, or Go, and familiarity with .NET application development. - Strong understanding of Linux, Windows, software development, systems, networking, and cloud concepts. - Experience using AI to improve productivity and amplify technical skills. Base Salary Range $160,000—$180,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at [centralreach.com/careers](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcentralreach.com%2Fcareers%2F&data=05%7C02%7Cjamie.madarasz%40centralreach.com%7Cb7b1c0d4e2354127669a08dda36f3df3%7C515bdea7d91847b3b73f5700d21635ec%7C0%7C0%7C638846420463140236%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=WNerHqhY5w8%2Fh6TrRUbAh6uyPQJS8ymWAWaKuyJfaHo%3D&reserved=0). Protecting your information is important to us.  Please take a moment to review our Notice of Privacy Practices for Job Applicants. [Applicant-Privacy-Notice-110725](https://centralreach365.sharepoint.com/:b:/s/ApplicantPrivacyNotice/IQBl-WqOdm5oQI9tZ2avE2_7AYJGJ5xXuv-ubvZ989Cf9tk?e=KdZc3m) to understand how we collect, use, store, and protect your personal information during the recruitment process. ## About CentralReach ## Company Overview - **One-liner**: CentralReach provides the #1 AI-powered software platform for autism and intellectual/developmental disability (IDD) care, serving applied behavior analysis (ABA) practices, multidisciplinary clinics, and PreK-12 special education. - **Entity Type**: Private (funding rounds not publicly disclosed) - **Headquarters**: Fort Lauderdale, Florida, USA (with a second office in Holmdel, New Jersey) - **Founded**: 2012 - **Founders**: A practicing Board Certified Behavior Analyst (BCBA) – name not publicly disclosed ## Core Business - **Primary industry**: Healthcare IT / Autism & IDD Care Software - **Target customers**: B2B – ABA therapy providers, multidisciplinary practices, PreK-12 school districts, and employers who support neurodiverse employees. - **Mission or purpose statement**: “Unlock potential in autism and IDD care” – to help children and adults diagnosed with autism and related IDDs, and those who serve them, achieve better outcomes and live more independent lives. ## Products & Services - **CentralReach Platform (All-in-One)** : AI-powered SaaS platform for clinical data collection, scheduling, billing, claims management, and compliance. Includes modules for ABA and multi-disciplinary therapies (speech, occupational therapy). - **cari™ (AI Assistant)**: An AI layer trained on over a billion data points and 40+ BCBA reviews. Provides real-time assistance for note drafting, claim auditing, and scheduling. - **ClaimCheckAI®**: Pre-submission claims auditing tool that reduces denials by catching missing or incorrect information. - **ClaimAcceleratorAI™**: Automates claims checks and intelligently routes clean claims to shorten reimbursement cycles. - **NoteGuardAI™**: Reviews clinical notes for errors, compliance risks, and completeness before submission. - **NoteDraftAI™**: Generates real-time first drafts of session notes from session details to save provider time. - **ScheduleAI®**: Intelligent staff and client scheduling automation that minimizes conflicts and adapts to changing needs. - **CR BillMax**: Revenue cycle management (RCM) service for billing and collections. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Over 185,000 professionals trust the platform (as of 2025); 400 total employees. - **Notable Investors/Partners**: Not disclosed (private company) - **Growth Signals**: - Named to Inc. Magazine’s 2025 list of fastest-growing private companies in the Southeast for the 5th time. - Named a Top AI Company of 2025 by the Software Report. - Named a 2025 Best Place to Work in New Jersey. - Won Dual Stevie® Awards in 2025 for People-Focused CEO (Chris Sullens) and AI Technology Breakthrough of the Year (ClaimCheckAI). - User base grew from 115,000 (Built In, 2024) to 185,000+ professionals. ## Competitive Advantages - **Niche focus**: Deep specialization in autism and IDD care, with roots in ABA therapy – a market with high regulatory and compliance demands. - **AI moat**: Proprietary AI (cari) trained on the largest dataset in the industry (1B+ data points) and refined by clinical experts. - **Integrated platform**: Combines clinical, scheduling, billing, and claims in one system, reducing the need for multiple vendors. - **Established trust**: Trusted by 185,000+ professionals and consistently recognized as a top workplace and fastest-growing company. ## Strategic Focus - **AI-driven automation**: Continued investment in AI features to reduce administrative burden and improve clinical outcomes. - **Expanding beyond ABA**: Growing platform capabilities to support multidisciplinary therapies (speech, occupational therapy) and special education. - **Addressing the care gap**: Using technology to scale access to autism and IDD services amid a growing neurodiverse population. ## Why Work Here - **Culture & Mission**: Mission-driven work with a direct impact on the autism and IDD community. Recognized as a Best Place to Work in NJ and by Built In for culture. - **Work Model**: Hybrid work environment – remote-first but with offices in Fort Lauderdale, FL, and Holmdel, NJ. Most roles are remote-eligible within the US. - **Benefits**: - Two robust medical plans, low-cost dental/vision, 24/7 Teladoc, pet insurance, EAP - 401(k) with strong company match, employer HSA contribution, financial advisor access - Generous PTO, paid holidays, extra PTO day for volunteering (CR Cares) - Paid parental leave, family medical leave - Comprehensive onboarding, career pathing, leadership development, quarterly CR Talks sessions - Company charitable match, diversity and inclusion initiatives (mandated unconscious bias training, inclusive hiring) - **Engineering Culture**: Tech stack includes Ruby on Rails, React, React Native, Angular, Node.js, AWS, Kubernetes, Terraform, SQL. Emphasis on career growth and innovation. ## Sources 1. [CentralReach Careers – Culture & Benefits](https://centralreach.com/careers/) 2. [CentralReach About – Company Overview](https://centralreach.com/about/company/) 3. [CentralReach Homepage – Products & AI](https://centralreach.com/) 4. [CentralReach Job Board – Greenhouse](https://job-boards.greenhouse.io/centralreach/jobs/4147040009) 5. [Built In – CentralReach Perks & Culture](https://builtin.com/company/centralreach?base_route_name=entity.node.canonical&overridden_route_name=entity.node.canonical&page_manager_page=node_view&page_manager_page_variant=node_view-panels_variant-0&page_manager_page_variant_weight=-1) ## Other roles at CentralReach - [Sr. Quality Engineer](https://feeny.ai/job/sr-quality-engineer-centralreach-united-states-1eg31q7h6dg6) — United States - [Sr. Software Engineer, Ruby on Rails](https://feeny.ai/job/sr-software-engineer-ruby-on-rails-centralreach-united-states-43jwx1qwq7s8) — United States - [Enterprise Customer Success Lead](https://feeny.ai/job/enterprise-customer-success-lead-centralreach-united-states-7g656k5k63x7) — United States - [Site Reliability Engineer (SRE), Data Products](https://feeny.ai/job/site-reliability-engineer-sre-data-products-centralreach-holmdel-n3gafc8xmqb5) — Holmdel, NJ - [SaaS Project Manager](https://feeny.ai/job/saas-project-manager-centralreach-fort-lauderdale-florida-united-states-holmdel-apspzjvz2vqy) — Fort Lauderdale Florida United States Holmdel New Jersey, United States - [Administrative Assistant](https://feeny.ai/job/administrative-assistant-centralreach-holmdel-pa5c72m0zt75) — Holmdel, NJ - [Security Compliance Program Manager](https://feeny.ai/job/security-compliance-program-manager-centralreach-holmdel-cqvhnpj08q9c) — Holmdel, NJ - [Strategic Business Development Representative](https://feeny.ai/job/strategic-business-development-representative-centralreach-holmdel-new-jersey-5p2v5r8yw691) — Holmdel New Jersey, United States - [Customer Success Lead](https://feeny.ai/job/customer-success-lead-centralreach-fort-lauderdale-florida-united-states-j9s9t7qzb5sa) — Fort Lauderdale Florida United States Holmdel New Jersey, United States - [Strategic Account Executive](https://feeny.ai/job/strategic-account-executive-centralreach-remote-wn03w1xkknej)