--- title: 'Sr. Site Reliability Engineer at Practice By Numbers' canonical: 'https://feeny.ai/job/sr-site-reliability-engineer-practice-by-numbers-redmond-9jddk2r33xct' type: 'job' last_seen: '2026-09-09' --- # Sr. Site Reliability Engineer at Practice By Numbers - **Company:** Practice By Numbers - **Location:** Redmond, WA - **Compensation:** $120k–$150k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-03-31 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.gem.com/practice-by-numbers/am9icG9zdDqvMA87eixKv6JYH1_WAdYy ## Job description This is an engineering-first Senior SRE role. We’re looking for senior engineers who have: - Built and shipped significant backend systems and/or distributed platforms - Owned services end-to-end in production (design → launch → on-call → reliability improvements) - Led incident response and driven durable follow-ups - Improved reliability by writing software and changing system design—not by adding manual process You’ll partner closely with product engineering to ensure reliability is designed in from day one, while also building the tooling and platforms that make operating services safer and easier for every engineer. Engineers here own services end-to-end—from design to production reliability. Important: This is not a system administrator role. We are explicitly hiring an engineering leader in reliability.Engineering degree is an absolute requirement (BS/MS in CS/CE/EE or closely related engineering field). ## What You’ll Do - Own reliability outcomes for critical services: availability, latency, incident rate, and recovery time. - Design and build reliable, scalable distributed systems that support mission-critical healthcare workflows. - Define and operationalize SLOs/SLIs and error budgets; drive adoption across teams and use them to prioritize work. - Lead incident response for high-severity issues; improve on-call effectiveness and reduce alert fatigue. - Run blameless postmortems and ensure follow-ups are implemented, measured, and stick. - Write software to eliminate operational toil: automation, self-service tooling, guardrails, and developer platforms. - Raise the bar on observability (metrics/logs/traces), alerting strategy, and operational readiness. - Improve resilience through capacity planning, load testing, performance tuning, and failure testing. - Mentor engineers (SRE and product engineers) on reliability practices, debugging, and production ownership. - Drive cross-team improvements like production readiness reviews, release safety (progressive delivery), and standard runbooks. ## What We’re Looking For Required - Engineering degree is mandatory: BS/MS in Computer Science, Computer Engineering, Electrical Engineering, or a closely related engineering field. - 6+ years experience in software engineering, SRE, infrastructure/platform engineering, or related. - Strong programming skills in Go, Python, Java, or similar (production-quality code). - Proven experience building and operating production backend services or distributed systems. - Meaningful experience in on-call rotations, incident leadership, and post-incident improvement execution. - Strong debugging ability across complex systems: latency, saturation, cascading failures, dependency issues. - Experience with cloud infrastructure (AWS preferred, GCP/Azure acceptable). Strong Signal - You’ve owned reliability for customer-facing services with clear, measurable improvements (e.g., higher availability, lower MTTR). - You’ve built internal platforms/tooling that made other engineers faster and reduced operational burden. - You’ve worked in an SRE culture with SLOs, error budgets, and blameless postmortems. - You’ve led multi-quarter reliability initiatives spanning multiple teams/services. Technologies We Work With (Examples) - Cloud: AWS - Containers: Docker, Kubernetes - Infrastructure as Code: Terraform - Observability: Prometheus, Grafana, OpenTelemetry - Languages: Go, Python, TypeScript - CI/CD: GitHub Actions (Experience with everything isn’t required—strong fundamentals and learning velocity matter most.) What This Role Is Not To be explicit, this role is not: - System administration / IT ops / helpdesk - Manual server patching as a primary responsibility - A “click-ops” cloud operator role This is a senior engineering role focused on software-driven reliability and platform engineering. ## Why Join PBN - Build and operate mission-critical healthcare infrastructure that supports real patient workflows. - High impact: reliability work directly improves customer trust and revenue-critical operations. - Small team with high ownership, autonomy, and ability to influence architecture. - Strong engineering culture focused on automation, simplicity, and measurable outcomes. ## About Practice By Numbers ## Company Overview - **One-liner**: Practice by Numbers is an all-in-one software platform that streamlines dental practice operations, from analytics and patient communication to payments and scheduling. - **Entity Type**: Private (no disclosed funding rounds – assumed bootstrapped or privately funded) - **Headquarters**: Redmond, Washington, United States - **Founded**: 2015 - **Founders**: Dr. Aditi Agarwal, Rohit Garg, Chris Lau ## Core Business - **Primary industry**: Dental Practice Management Software (HealthTech) - **Target customers**: Dental practices, groups, and organizations (B2B, primarily SMB and mid-market) - **Mission statement**: “Transform dental practice management through integrated software solutions that streamline operations, enhance patient experiences, and optimize business performance.” ## Products & Services - **Practice Relationship Management (PRM) Platform**: A unified suite combining analytics, patient communication, reputation management, online scheduling, online payments, patient forms, insurance verification, and more – all in one system. - **Analytics & Business Intelligence**: Dashboards and reports that give dental teams insights into practice performance, patient trends, and revenue optimization. - **VoIP / SIP Backbone**: Integrated phone system for dental practices. - **AI-Powered Tools**: AI at the core of modern dentistry to simplify operations (e.g., automation, patient engagement). ## Market Standing - **Valuation**: Not publicly available - **Key Metric**: Over 5,000 dental professionals trust the platform (2024); 400% growth since the 2022 relaunch. - **Notable Investors/Partners**: Not disclosed – key partnerships likely include dental industry networks; talent sources include Henry Schein One, Lighthouse 360, etc. - **Growth Signals**: 70 employees (+9% YoY); active job postings for senior roles (VP Sales, SRE, Product Manager); expanding presence in India and US. ## Competitive Advantages - **All-in-one integration**: Combines analytics, CRM, payments, scheduling, and phone into a single platform, reducing the need for multiple vendors. - **Dental-specific focus**: Deep domain expertise from founders (clinical + business + tech) creates a product tailored to dental workflows. - **AI-first approach**: Infusing AI into core operations to automate and optimize practice management. ## Strategic Focus - **AI & Automation**: Putting AI at the center of product development to simplify dental practice operations. - **Platform expansion**: Continuously adding modules (online booking, patient intake, payments) to become the single operating system for dental practices. - **Scaling team**: Hiring across engineering, product, sales, and customer success to support 400% growth trajectory. ## Why Work Here - **Culture**: Described as “work hard, play hard” – high energy, collaborative, with genuine friendships and celebrations. Mission-driven environment focused on improving dental care. - **Work policy**: Hybrid/remote flexibility – Bellevue, WA office; employees work remotely with hybrid options (headquarters in Redmond, also office in Evansville, IN). Remote-friendly. - **Perks**: Competitive salary, flexible schedule, professional development (training, mentorship), health coverage, wellness perks. - **Engineering culture**: Building on a modern tech stack (VoIP/SIP, AI, full-stack payments); opportunities to work on complex system challenges in a growing startup. ## Sources 1. [practicenumbers.com/company/job-listings](https://practicenumbers.com/company/job-listings/) 2. [practicenumbers.com/company/careers](https://practicenumbers.com/company/careers/) 3. [practicenumbers.com/company/about-us](https://practicenumbers.com/company/about-us/) 4. [linkedin.com/company/practice-by-numbers](https://linkedin.com/company/practice-by-numbers) 5. [builtin.com/company/practice-by-numbers](https://builtin.com/company/practice-by-numbers) ## Other roles at Practice By Numbers - [Cybersecurity Engineer – Engineering](https://feeny.ai/job/cybersecurity-engineer-engineering-practice-by-numbers-gurugram-haryana-42dk2smrr1ya) — Gurugram Haryana, India - [DevOps / Site Reliability Engineer – Engineering](https://feeny.ai/job/devops-site-reliability-engineer-engineering-practice-by-numbers-kolkata-1v947x506fdc) — Kolkata, India - [UX Designer](https://feeny.ai/job/ux-designer-practice-by-numbers-gurugram-haryana-dpe3pzrzcpng) — Gurugram Haryana, India - [Senior Software Engineer, AI](https://feeny.ai/job/senior-software-engineer-ai-practice-by-numbers-gurugram-haryana-hyfj9tbka2za) — Gurugram Haryana, India - [Senior Network Engineer](https://feeny.ai/job/senior-network-engineer-practice-by-numbers-gurugram-haryana-8eq381yn8jc2) — Gurugram Haryana, India - [AI Software Engineer](https://feeny.ai/job/ai-software-engineer-practice-by-numbers-gurugram-haryana-q36f1xvssq0b) — Gurugram Haryana, India - [Technical Leader – Engineering/ Kolkata](https://feeny.ai/job/technical-leader-engineering-kolkata-practice-by-numbers-kolkata-xkqwcaj3fzmd) — Kolkata, India - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-practice-by-numbers-kolkata-0kn51n6v19xx) — Kolkata, India - [Software Engineer](https://feeny.ai/job/software-engineer-practice-by-numbers-kolkata-3j37yep2pr1w) — Kolkata, India - [Sales Development Representative (SDR) (Copy)](https://feeny.ai/job/sales-development-representative-sdr-copy-practice-by-numbers-united-states-6zregqpzr6cn) — United States