---
title: 'Sr. Site Reliability Engineer (Remote, Mexico) at Ioconnectservices.com'
canonical: 'https://feeny.ai/job/sr-site-reliability-engineer-remote-mexico-ioconnectservices-com-mexico-hf6d3m6ctevr'
type: 'job'
last_seen: '2026-09-11'
---

# Sr. Site Reliability Engineer (Remote, Mexico) at Ioconnectservices.com

- **Company:** Ioconnectservices.com
- **Location:** Mexico
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2023-10-11
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/ioconnectservices.com/e901d224-e354-4974-9601-e03105b86a75

## Job description

About IO Connect Services:

IO Connect Services is an AWS Advanced Tier Services Partner and Datadog Partner with a commitment to delivering complex and well-architected technical solutions worldwide. Founded in 2016, our professionals are dedicated to establishing and maintaining trust with our clients and business partners for long-term relationships.

Position Overview: As we expand customer deployments, we’re seeking an experienced SRE. Specifically, we’re searching for someone who has fresh ideas and a unique viewpoint, and who enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences for every interaction.

## Responsibilities

Responsible for designing, building, maintaining, and scaling production services and server farms across multiple data centers for complex and data-intensive cloud services. Design and enhance software architecture to improve scalability, service reliability, capacity, and performance. Write automation code for provisioning and operating infrastructure at massive scale. You are not an operator, you’re an experienced software engineer focused on operations. Work with development teams to make sure the applications fit nicely within the infrastructure and scalability/reliability is designed and implemented from the grounds up. You will work with QA on building pipelines and automation for delivering and deploying applications to production. Roll up the sleeves to troubleshoot incidents, formulate theories and test your hypothesis, and narrow down possibilities to find the root cause. Write postmortem reviews and remediation recommendation. Identify bad trends before they become problems; respond to automated system alerts, effectively troubleshoot system errors and work incidents to return systems to normal operating conditions Author and update high-quality documentation of all relevant specifications, systems and procedures Support and comply with the company’s Quality Management System policies and procedures.

Required skills and qualifications Bachelor’s degree (or equivalent) in computer science or related discipline Knowledge of IaC technologies such as Terraform, Ansible, Puppet, Chef. Knowledge of Cluster creation and management through Kubernetes Knowledge of Microsoft Azure, AWS, Google Cloud, Azure services, Virtual Machine in Azure, Virtual Network Configuration. Knowledge in design patterns such as: Iaas, Paas, and Saas Knowledge in CI/CD Scripting knowledge with PowerShell IPs and Mask knowledge Ability to program (structured and OOP) using one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript Experience with distributed storage technologies such as NFS, HDFS, Ceph, and Amazon S3, as well as dynamic resource management frameworks (Apache Mesos, Kubernetes, Yarn) Proactive approach to identifying problems, performance bottlenecks, and areas for improvement

What we offer:

Base Salary and permanent contract directly with the company Continuous training plan with paid certifications Carreer plan according to your development and knowledge Benefits above the law: 12 days of Paid Time Off, 30 day Christmas Bonus, Medical Insurance, Life Insurance, Savings Fund, Groceries Bonus Quarterly Performance Bonus Computer equipment for your work Optional 100% Home Office

## About Ioconnectservices.com

## Company Overview
- **One-liner**: IO Connect Services (now operating as NOVA) provides cloud technology and IT consulting services including cloud migrations, DevOps, enterprise integrations, application development, and managed security.
- **Entity Type**: Private (Growth Equity stage)
- **Headquarters**: Warren, New Jersey, United States (formerly Berkeley Heights, NJ)
- **Founded**: 2016
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: IT Services & Consulting, Cloud Computing, Enterprise Software Integration
- Target customers: B2B – mid-market to enterprise clients across North America, Europe, and Latin America
- Mission or purpose statement: Not publicly available, but the company emphasizes “relentlessly working on establishing and maintaining trust with clients and business partners for long-term relationships” [builtin.com](https://builtin.com/company/io-connect-services)

## Products & Services
- **Cloud & DevOps Consulting**: AWS migration, modernization, cloud-native development, security & compliance, and managed services [aws.amazon.com](https://aws.amazon.com/marketplace/seller-profile?id=e42dfee8-5936-4587-8d9f-abfe3c83e1c0)
- **Enterprise Integrations**: MuleSoft system integration, Salesforce Commerce Cloud consulting, Datadog monitoring integrations [builtin.com](https://builtin.com/company/io-connect-services)
- **Software Engineering & Application Development**: Custom software development, big data, cybersecurity [cbinsights.com](https://www.cbinsights.com/company/io-connect-services)
- **Managed Services (MSP)**: Ongoing cloud infrastructure management and support

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total Funding – Growth equity round from East Los Capital (amount undisclosed) [cbinsights.com](https://www.cbinsights.com/company/io-connect-services)
- **Notable Investors/Partners**: East Los Capital (lead investor); AWS (Advanced Tier Services Partner), MuleSoft (System Integrator), Salesforce (Commerce Cloud Consulting Partner), Datadog (Partner Network) [builtin.com](https://builtin.com/company/io-connect-services)
- **Growth Signals**: Rebranded to NOVA in 2023/2024; actively hiring across multiple roles in Guadalajara, Mexico and remote LATAM; offices in New Jersey, Mexico, and Spain; 84 total employees as of latest data [builtin.com](https://builtin.com/company/io-connect-services)

## Competitive Advantages
- **Multi-partner ecosystem**: Deep partnerships with AWS, MuleSoft, Salesforce, and Datadog provide a broad service portfolio.
- **Nearshore delivery model**: Offices in Mexico and Spain enable cost-effective, time-zone-aligned delivery for North American and European clients.
- **20+ years of senior expertise**: Leadership team brings decades of experience delivering complex technical solutions [builtin.com](https://builtin.com/company/io-connect-services)
- **Rebrand to NOVA**: Signals a strategic shift toward a unified cloud brand, possibly expanding product offerings.

## Strategic Focus
- Expanding cloud-native and managed security services
- Strengthening presence in Latin America (Guadalajara hub) and Europe (Spain office)
- Scaling the consulting workforce to meet growing demand for AWS and MuleSoft expertise
- Leveraging growth equity investment to accelerate market reach

## Why Work Here
- **Culture**: Emphasis on trust, long-term client relationships, and collaborative problem-solving [builtin.com](https://builtin.com/company/io-connect-services)
- **Remote/Hybrid/Office**: Mix of remote, hybrid, and on-site roles depending on location; Guadalajara office offers hybrid/remote options; US HQ is on-site [builtin.com](https://builtin.com/company/io-connect-services)
- **Notable Perks**: Exposure to cutting-edge cloud technologies (AWS, MuleSoft, Datadog); opportunities to work with global clients; career growth in consulting and engineering
- **Engineering Culture**: Focus on cloud infrastructure, DevOps, and integrations; uses AI tools in hiring process to streamline recruitment [jobs.lever.co](https://jobs.lever.co/ioconnectservices.com)
- **Locations**: Guadalajara, Mexico (main LATAM hub); Warren, NJ (HQ); Newark, NJ; Spain office

## Sources
1. [builtin.com](https://builtin.com/company/io-connect-services)
2. [aws.amazon.com](https://aws.amazon.com/marketplace/seller-profile?id=e42dfee8-5936-4587-8d9f-abfe3c83e1c0)
3. [cbinsights.com](https://www.cbinsights.com/company/io-connect-services)
4. [bloomberg.com](https://www.bloomberg.com/profile/company/2321672D:US)
5. [jobs.lever.co](https://jobs.lever.co/ioconnectservices.com)

## Other roles at Ioconnectservices.com

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