---
title: 'Sr. Software Engineer – Infrastructure at Standard Template Labs'
canonical: 'https://feeny.ai/job/sr-software-engineer-infrastructure-standard-template-labs-new-york-ffdfrv59mk54'
type: 'job'
last_seen: '2026-09-05'
---

# Sr. Software Engineer – Infrastructure at Standard Template Labs

- **Company:** Standard Template Labs
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-12-03
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/st-labs/38588e0c-22b7-432a-9078-9518618ace9d

## Job description

Standard Template Labs is an AI-native, seed stage startup reimagining the future of IT Service and Configuration Management. Backed by leading investors, we're leveraging AI, graph-based architecture, and exceptional design to transform how enterprises manage and engage with their technology ecosystems.

## ABOUT THE ROLE

As we scale our SaaS platform to support increasingly complex enterprise environments, our graph-based data architecture is becoming a critical strategic pillar. We’re looking for a Senior Engineer with deep experience building and scaling graph-centric, multi-tenant data systems for large-scale SaaS products.

In this role, you’ll own the evolution of our graph data tier—designing performant, secure, and scalable graph models and storage strategies that enable rich relationships, deep querying, and intelligent insights across tenants.

This is a hands-on, high-impact role where you’ll shape the technical foundation of how we represent, store, traverse, and analyze interconnected enterprise data at scale.

## RESPONSIBILITIES

## GRAPH DATA ARCHITECTURE

- Architect, evolve, and optimize our multi-tenant graph data model, including node/edge schema design, relationship modeling, partitioning, and traversal strategies.
- Define and implement tenancy models for graph storage—balancing shared-graph vs. tenant-isolated subgraphs, hybrid partitioning, or database-per-tenant graph deployments.
- Develop data architecture for graph sharding, indexing, and high-throughput traversal, ensuring low-latency queries even as topology size and complexity scale.

## BACKEND & DATA LAYER ENGINEERING

- Build backend services that interact heavily with datastores, including APIs, data-access layers, ingestion workflows, and graph mutation/query pipelines.
- Optimize query performance through indexing improvements, caching of subgraphs, tuned traversal patterns, and distributed graph execution.

## MULTI-TENANCY & PLATFORM SCALABILITY

- Own decision-making around multi-tenant graph architecture: tenant boundaries, access control models, resource isolation, and performance fairness.
- Implement tooling for onboarding, migrations, tenant provisioning, graph expansion, and lifecycle management.
- Collaborate across product, infrastructure, and security teams to ensure the graph layer meets enterprise SLAs, security, and compliance requirements.

## TECHNICAL LEADERSHIP

- Establish standards around modeling, relationship semantics, data governance, and observability for graph workloads.
- Build visibility into performance and health—metrics, dashboards, anomaly detection, traversal cost profiling, etc.
- Mentor engineers in database fundamentals, scalable SaaS data patterns, and distributed systems thinking.

## QUALIFICATIONS

## REQUIRED

- 5+ years of professional software engineering experience in production SaaS environments.
- Hands-on experience designing, scaling, or operating multi-tenancy databases in production.
- Strong understanding of graph modeling, schema design for nodes/edges, indexing, and query/traversal optimization.
- Proficiency in a modern backend language (Go, Python, Java, Node.js, etc.).
- Solid grounding in distributed systems concepts, partitioning, caching, and performance optimization.
- Experience making architectural decisions in fast-changing, high-scale environments.

## PREFERRED

- Experience scaling graph-backed SaaS products for enterprise customers with large, complex topologies.
- Familiarity with distributed graph engines, distributed SQL, NoSQL, or horizontally scalable datastores.
- Experience building observability for graph workloads: query heatmaps, traversal metrics, cardinality analysis.
- Prior experience with major re-architecture efforts—e.g., moving from relational to graph, multi-tenant transitions, or large-scale migrations.

## WHY THIS ROLE MATTERS

- You will define and deliver enterprise ready, graph-first architecture that powers the next generation of our platform.
- You’ll tackle high-leverage challenges around traversal performance, data relationships, tenant isolation, and scale-out strategies.
- Your work will directly influence how customers understand, visualize, and automate complex systems—unlocking entirely new product capabilities.

## WHAT WE OFFER

- Build foundational product features for an AI-first enterprise platform
- The opportunity to take ownership of critical systems that scale to millions of users
- A culture that values craftsmanship, autonomy, and technical excellence
- Competitive compensation, equity, and benefits package
- Work from our Flatiron District, Manhattan office, where you’ll be side-by-side with the founding team in a supportive, collaborative setting. Our team works on-site five days a week, growing and building together, and the location is easy to reach with plenty of public transportation options.

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. The reasonably estimated yearly salary for this role at is: $190,000—$250,000 USD.

## About Standard Template Labs

## Core Business
- **Primary industry**: Enterprise IT Service Management (ITSM), AI-powered operations
- **Target customers**: B2B – IT operations, HR/people ops, engineering teams at mid-market and enterprise organizations
- **Mission or purpose**: Reinvent IT service management from the ground up – modern, efficient, and built for the way companies work today, without legacy baggage.

## Products & Services
- **Self-Service**: AI agents that resolve employee requests (password resets, access requests, device issues) through natural conversation, enforcing policy and provisioning automatically.
- **Operator Intelligence**: Enriches incoming tickets with live context, clusters them by root cause, and suggests automations so one fix resolves hundreds of incidents.
- **Axiom™**: A real-time, self-maintaining graph of every person, device, app, and infrastructure relationship. Enables impact analysis, blast radius mapping, and dependency tracing without manual CMDB.
- **Workflow Engine**: AI generates auditable, version-controlled code for workflows; deterministic execution with human-in-the-loop escalation and policy guardrails.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding – not disclosed; backed by prominent investors (see below)
- **Notable Investors/Partners**: Board Director **Matt Jacobson** (General Partner at ICONIQ Capital, board member of Datadog, GitLab, etc.); other investors include Murat Bicer (likely from ICONIQ). Partners: 100+ integrations with identity providers, ticketing systems, cloud infrastructure, and communication tools.
- **Growth Signals**: Founded in 2025, already 25 total employees (15 product+tech), 16 open roles as of mid-2025. In-office 5 days a week in Midtown Manhattan, indicating rapid team scaling.

## Competitive Advantages
- **AI-native architecture** – built from scratch for the AI era, not bolted onto legacy systems.
- **Live graph (Axiom)** – reasons over real-time relationships, not stale snapshots, enabling accurate root cause and impact analysis.
- **Deterministic execution** – every action is auditable, versioned, and reproducible; no black-box magic.
- **Self-maintaining** – integrations adapt when APIs change; no manual CMDB.
- **Policy guardrails** – natural language policies that AI interprets directly, ensuring compliance.

## Strategic Focus
- **Current priorities**: Building the platform modules (self-service, operator intelligence, Axiom) and expanding integration ecosystem. Hiring aggressively across engineering, product, and operations to accelerate product development and go-to-market.
- **Direction for growth**: Displacing legacy ITSM tools (ServiceNow, etc.) with a modern, AI-driven alternative that reduces ticket volume and automates complex workflows.

## Why Work Here
- **Culture highlights**: High ownership, low process – ship meaningful work every week. Technical depth (graph databases, LLM orchestration, self-healing integrations). Real impact on a massive, broken market.
- **Remote/hybrid/office policy**: On-site only – work from Midtown Manhattan office alongside the founding team, five days a week. Collaborative, focused environment.
- **Notable perks**: Offers company equity; Unlimited PTO policy; healthcare benefits. Early-stage startup with strong backing – opportunity to grow with the company.

## Sources
1. [stlabs.com](https://stlabs.com)
2. [stlabs.com/about](https://stlabs.com/about)
3. [stlabs.com/careers](https://stlabs.com/careers)
4. [builtin.com/company/standard-template-labs-0](https://builtin.com/company/standard-template-labs-0)
5. [jobs.ashbyhq.com/st-labs](https://jobs.ashbyhq.com/st-labs)

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