---
title: 'Sr. Software Engineer (Latin America) at ReflexAI'
canonical: 'https://feeny.ai/job/sr-software-engineer-latin-america-reflexai-argentina-sb3fwgraca7c'
type: 'job'
last_seen: '2026-09-11'
---

# Sr. Software Engineer (Latin America) at ReflexAI

- **Company:** ReflexAI
- **Location:** Argentina
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-05-05
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/reflexai/0bfa1202-8fe5-4d24-b737-add93e0e6b4a/application

**Skills:** Fullstack web applications, Software engineering, Agile, Automated testing, Cloud environments, Typescript, NextJS, NestJS, MongoDB, GCP, AWS, Front-end development

> The Senior Software Engineer will lead technical strategy and development for large-scale projects and infrastructure improvements. This role involves collaborating with product and ML teams, mentoring engineers, and ensuring high-quality, stable software delivery using modern web application tools and cloud environ...

## Job description

## About ReflexAI

At ReflexAI, we are building the operating system for conversation performance. We believe that people will always be at the center of high-stakes conversations, and our mission is to ensure they enter those conversations with confidence and deliver an exceptional experience every time. Our platform combines hyper-realistic AI-powered training simulations with intelligent QA to support frontline teams in mission-critical conversations. Our tools work in 25 languages, are endlessly customizable to meet each business’s unique needs, and are used by customers ranging from crisis support call centers to healthcare organizations to customer service teams to sales teams negotiating big deals — any organization where empathy, quality, and excellence matter in every interaction.

## About this role

As a Senior Software Engineer at ReflexAI, you will be involved in multiple large-scale projects, features and infrastructure improvements to both support and grow our technical platforms. You should bring a strong engineering background, a deep knowledge of modern web application tools and architectures across the stack, extensive automated testing experience and a comfort level working across cloud environments. You should have experience leading technical decision-making, communicating technical architecture to non-technical stakeholders, mentoring other software engineers, and coding with best-practices. You should be excited about being a part of an innovative organization that makes a measurable impact across important industries including crisis response, public safety, healthcare, and more.

## What you’ll do

- Actively participate in all phases of the software development cycle including the development of high-quality and stable software based on customer, business, and technical requirements
- Partner with product and machine learning counterparts to develop and execute clear technical strategy that allows ReflexAI to scale its platform quickly
- Work closely with your Engineering Manager on scoping and prioritization to ensure we’re achieving our highest-impact goals
- Take the lead in improving overall health of systems and processes across the Product Engineering organization and within your functional area
- Participate and contribute to all agile team rituals like sprint planning, retrospectives, standups and backlog refinement
- Foster a culture of collaboration by participating in pair programming and code reviews
- Other tasks, duties, or special projects as assigned
- Throughout everything you do, deliver solutions that are aligned with our values of fairness, quality, and trust

## Requirements for a great fit

- At least 5+ years of professional software engineering experience working at companies of any size or industry
- Experience having built fullstack web applications end to end and being able to explain the role of each part
- Excellent communication and collaboration skills across modalities including written materials and live interactions
- Open mindedness as demonstrated by ability to consider other perspectives, change an opinion in the face of new data, and constant desire to learn
- Ability to explain and present technical concepts to a wide range of stakeholders including technical experts and broader audiences

## Nice to Have

- Experience with Typescript, NextJS, NestJS and Mongodb
- Significant exposure to cloud platforms, primarily GCP and AWS
- Strong front-end experience a plus

## Compensation

- Compensation ranges are for Latin America-based team members. Stock options are offered in addition to cash compensation.

## About ReflexAI

## Company Overview
- **One-liner**: ReflexAI provides AI-powered training simulations and quality assurance platforms for contact centers handling high-stakes conversations.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, USA
- **Founded**: 2022
- **Founders**: Sam Dorison (CEO), John Callery (CPTO)

## Core Business
- Primary industry: AI-powered contact center training and quality assurance software
- Target customers: B2B – enterprise organizations in crisis intervention, healthcare, government, education, customer support, and mental health
- Mission: To help humans perform their best when it matters most, by scaling empathy as a skill

## Products & Services
- **Prepare**: AI-driven training simulation platform that creates lifelike, role-play scenarios (voice and chat) with emotionally realistic personas. Agents receive instant, personalized feedback on empathy, protocol adherence, and resolution skills. (SaaS)
- **Assure**: Automated quality assurance solution that monitors 100% of interactions, reduces escalations, cuts onboarding time, and provides cohort tracking and performance trend analysis. (SaaS)
- **ReflexAI Studio**: A no-code self-service engine that powers both Prepare and Assure, allowing teams to build custom simulations and scoring models from any script or prompt. (SaaS)

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding $11.84M (as of Series A); Series A round raised $6.53M in April 2026 (approx. 2 years ago)
- **Notable Investors/Partners**: 645 Ventures, Google.org, Emerson Collective, Gaingels, Alt Capital, and 11 more
- **Growth Signals**: Named to Inc.’s 2026 Best Workplaces; expanding beyond crisis intervention into healthcare, customer support, government, and education; headcount ~50 (35 in product + tech) as of early 2026

## Competitive Advantages
- **Originated in crisis intervention**: Built from real-world, high-stakes environments (e.g., suicide prevention hotlines), giving the platform unique credibility and understanding of critical conversations.
- **Comprehensive security & compliance**: Holds SOC 2, HIPAA, HITRUST, GDPR, and ISO 27001 certifications, enabling adoption in regulated sectors.
- **Full-stack platform**: Combines training simulations (Prepare) and automated QA (Assure) in one integrated, no-code Studio – reducing tool sprawl for contact centers.
- **Emphasis on empathy**: Measures and scores dimensions like empathy and trust-building, not just compliance – differentiating from traditional QA tools.

## Strategic Focus
- Cross-industry expansion: Leveraging proven effectiveness in crisis/mental health to scale into healthcare, customer support, government, and education.
- Product-led growth with self-service Studio: Enabling teams to build custom simulations and scoring models without code, lowering barriers to adoption.
- Continued responsible AI development: Embedding ethics, transparency, and security into every product decision.

## Why Work Here
- **Culture**: Mission-driven and values-focused – “Seeking values-driven superstars” who care about impact and integrity. Emphasizes inspiration and results over bureaucracy.
- **Remote-first**: Fully remote workplace with budget for in-person coworking days and team meetups.
- **Compensation & benefits**: Equity for all staff, three weeks PTO (including birthday off), comprehensive healthcare (dental, vision, medical), 401(k) with employer contributions, continuing education stipend, and family medical leave with a return-to-work program.
- **Interview experience**: Transparent process with quick decisions; candidates who complete the full process receive a $100 gift card as a thank‑you.
- **Recognition**: Named one of Inc.’s 2026 Best Workplaces – based on anonymous employee feedback.
- **Diversity & inclusion**: Hiring practices promote diversity; enthusiastic welcome of all backgrounds.

## Sources
1. [reflexai.com – Careers](https://www.reflexai.com/careers)
2. [reflexai.com – Product page](https://www.reflexai.com/)
3. [reflexai.com – About](https://www.reflexai.com/about)
4. [builtin.com – ReflexAI Company Profile](https://builtin.com/company/reflexai)
5. [cbinsights.com – ReflexAI Company Profile](https://www.cbinsights.com/company/reflexai)

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- [Senior Platform Engineer](https://feeny.ai/job/senior-platform-engineer-reflexai-united-states-6613ks98kvcq) — United States
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