--- title: 'Sr. Software Engineer, Site Reliability at Bloomerang' canonical: 'https://feeny.ai/job/sr-software-engineer-site-reliability-bloomerang-united-states-tzgfnqfjzbm1' type: 'job' last_seen: '2026-09-09' --- # Sr. Software Engineer, Site Reliability at Bloomerang - **Company:** Bloomerang - **Location:** United States - **Work type:** remote - **Posted:** 2026-09-03 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/bloomerang/jobs/4730955005 ## Job description At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! ## The Role We are evolving our Tier 3 Support Engineering team into a Site Reliability Engineering (SRE) organization focused on improving product reliability, observability, and operational efficiency. We're looking for an experienced SRE who brings strong software engineering fundamentals and is excited to help shape this transformation and mature our SRE practices. This is a highly collaborative, hands-on role working across application code, telemetry, databases, APIs, and infrastructure to diagnose complex production issues and improve reliability. Production support and product defects remain part of today's work as you help reduce reactive effort through observability, SLOs, automation, permanent fixes, and proactive reliability engineering. What Success Looks Like Success isn't measured solely by issues resolved, but by issues that no longer require manual intervention. You'll help detect problems earlier, reduce recurring issues and toil, strengthen incident response, and create more capacity for proactive reliability engineering. ## What You Will Do - Own complex production support escalations and ticket triage, providing hands-on troubleshooting and resolution alongside reliability work. - Partner with Software Engineering to investigate complex production issues, identify root causes and reliability risks, and drive permanent solutions to recurring problems and defects. - Bring proven SRE practices to the team and foster proactive reliability, continuous improvement, automation, and shared ownership. - Lead incident response from triage and mitigation through recovery, root cause analysis, and blameless post-incident reviews, turning lessons learned into reliability improvements. - Build observability across products, services, and critical customer workflows using meaningful metrics, logs, traces, dashboards, and actionable alerts. - Define and mature SLIs and SLOs that measure system reliability and customer experience. - Develop synthetic monitoring for critical customer journeys to detect failures before they impact customers. - Identify sources of recurring operational toil and drive automation, tooling, process improvements, or permanent fixes that reduce manual effort. - Use AI-assisted tools and source code repositories to accelerate triage, troubleshooting, code analysis, automation, and technical investigation. - Participate in a rotating on-call schedule, primarily during business hours, with limited after-hours and weekend support. ## What You Need to Succeed SRE Experience & Transformation - Hands-on Site Reliability Engineering experience applying software engineering practices to production reliability and helping establish or mature SRE practices. - Strong knowledge of SLIs, SLOs, error budgets, observability, automation, and toil reduction. Observability & Incident Management - Experience building monitoring, dashboards, alerts, and telemetry using tools such as Honeycomb, New Relic, Grafana, CloudWatch, Kibana, or similar. - Experience with production incident management, root cause analysis, blameless post-incident reviews, and corrective-action follow-through. Technical Depth - Strong programming and scripting skills to navigate and troubleshoot application code and build automation and operational tooling. - Strong SQL and relational database skills for production troubleshooting and safe data correction; PostgreSQL experience preferred. - Strong code literacy and debugging skills, including navigating unfamiliar codebases, understanding application flow, reviewing code and change history, and identifying potential reliability issues. - Experience troubleshooting cloud-hosted applications using source code, logs, APIs, telemetry, event streams, and databases. Comfort navigating application stacks across technologies such as PHP, .NET, and Node.js; deep expertise in each is not required. AI, Ownership & Collaboration - Demonstrated experience using and embracing AI-assisted tools in day-to-day engineering workflows, including troubleshooting, code analysis, scripting, and automation. - A collaborative self-starter who tackles difficult problems, adapts to changing priorities, and challenges the status quo. - Strong communication and collaboration skills across Software Engineering, Product, Support, DevOps, and other technical teams. ## Benefits Health + Wellness You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! 401k You'll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. You got this. We got you. ## Compensation The salary range for this position is $114,800 - $150,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws Location This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Accommodations Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application. Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. ## About Bloomerang ## Company Overview - **One-liner**: Bloomerang provides a unified giving platform with CRM, fundraising, and volunteer management software for small and medium-sized nonprofits. - **Entity Type**: Private (strategic growth investment from an unnamed investor; bootstrapped origins) - **Headquarters**: Indianapolis, Indiana, USA - **Founded**: 2012 - **Founders**: Not publicly available ## Core Business - Primary industry/industries: Nonprofit software (Fundraising & Donor Management, Volunteer Management) - Target customers: Small and medium-sized nonprofits (B2B, nonprofit organizations) - Mission or purpose statement: “To help nonprofits raise more and inspire generosity with a built-for-purpose giving platform and expert team fueled by passion for your mission.” [bloomerang.com](https://bloomerang.com/) ## Products & Services - **[Bloomerang CRM](https://bloomerang.com/)**: Donor management system that provides a 360-degree view of donors, prospects, and volunteers; includes data-driven insights, donor retention tools, and automated outreach. - **[Bloomerang Fundraising](https://bloomerang.com/)**: Integrated online fundraising tools (donation forms, peer-to-peer, event registration) with automated insights to maximize gift size and first-time donor conversion. - **[Bloomerang Volunteer](https://bloomerang.com/)**: Volunteer management solution for recruiting, organizing, and engaging volunteers (launched in 2023 after acquiring InitLive). - **Bloomerang Payments**: Integrated payment processing for donations. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total funding amount not disclosed; has raised “strategic growth investment” (no round size or lead investor named). Over $5B in donations raised through the platform by >82,000 changemakers. [bloomerang.com](https://bloomerang.com/) - **Notable Investors/Partners**: Strategic growth investor (unnamed); integrations with QuickBooks Online and Mailchimp. [bloomerang.com](https://bloomerang.com/) - **Growth Signals**: Acquired Qgiv (2024), Kindful (2021), and InitLive (2023). Grew from 300 customers at launch to 13,000+ by 2022, and now serves >82,000 changemakers. Headcount ~255 employees (Built In estimate). [builtin.com](https://builtin.com/company/bloomerang) ## Competitive Advantages - Purpose-built exclusively for nonprofits (unlike generic CRMs), with deep domain expertise (600+ years of combined nonprofit experience on staff). [bloomerang.com](https://bloomerang.com/) - Integrated platform combining CRM, fundraising, and volunteer management – eliminates silos. - Data-driven features such as Generosity Score, Sustainability Scorecard, and automated NCOA updates that help nonprofits improve donor retention and giving potential. ## Strategic Focus - Continuing to unify the giving platform through acquisitions (Qgiv, Kindful, InitLive) and native integrations. - Expanding automated insights and AI-driven recommendations to help nonprofits raise more without extra effort. - Deepening integrations with popular tools (QuickBooks, Mailchimp) to reduce friction for customers. ## Why Work Here - **Culture**: Values-driven with an IDEA (Inclusion, Diversity, Equity, Accessibility) Committee; emphasis on “connect with purpose” and continuous learning. [bloomerang.com](https://bloomerang.com/company/careers) - **Remote/Hybrid**: Fully remote for most roles; employees near Indianapolis can work from the HQ office. Typical time on-site: none. [builtin.com](https://builtin.com/company/bloomerang) - **Perks**: 4 weeks vacation + 4 volunteer days + 3 flex days + 12 holidays; 401(k) with company match; medical/dental/vision/HSA/FSA; paid parental leave; wellness platform (Nectar); equipment shipped to your door. [bloomerang.com](https://bloomerang.com/company/careers) - **Engineering Culture**: Encourages questions, knowledge sharing, and continuous improvement. Roles like AI Platform Engineer, Sr. Software Engineer, and VP of Engineering are posted. [builtin.com](https://builtin.com/company/bloomerang) - **Compensation**: Example salary range for HR Business Partner: $86,000–$120,000 + discretionary bonus. [greenhouse.io](https://job-boards.greenhouse.io/bloomerang/jobs/4685291005) ## Sources 1. [bloomerang.com – About](https://bloomerang.com/company) 2. [bloomerang.com – Product](https://bloomerang.com/) 3. [bloomerang.com – Careers](https://bloomerang.com/company/careers) 4. [builtin.com – Bloomerang Profile](https://builtin.com/company/bloomerang) 5. 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