---
title: 'Sr Software Support Engineer at Toshiba Global Commerce Solutions - External'
canonical: 'https://feeny.ai/job/sr-software-support-engineer-toshiba-global-commerce-solutions-external-cze33ynjyjn1'
type: 'job'
last_seen: '2026-10-19'
---

# Sr Software Support Engineer at Toshiba Global Commerce Solutions - External

- **Company:** Toshiba Global Commerce Solutions - External
- **Location:** Guadalajara, Mexico
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/toshibaglobalcommercesolutions/jobs/5250450007

## Job description

At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERATM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.

This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues. As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.

## Basic qualifications

- Strong problem-solving skills and self-driven
- Experience mentoring and coaching junior resources
- Performance-driven mindset and ability to identify and meet KPIs
- Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
- Can quickly triage and document and provide root cause analysis for customer reported issues
- At least 8 years of professional experience in Software Development.
- +8 years of Java-based development or support experience, with knowledge in enterprise/ microservices architectures.
- +8 years developing or supporting modern web applications, including cloud/web-based content.
- Desire to work with international customers. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing.
- Experience communicating at different technical levels, from the application architects to the end user.
- Technologies: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber, Jenkins, Azure/AWS/GCP
- English: Fluent (B2 at least)

## Preferred Qualifications

- Experience with Agile software development
- Familiarity with retail concepts and/or retail applications
- Experience developing and supporting distributed applications.
- It would be a plus if the candidate has experience in: JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, or CosmosDB.
- Operating Systems: Linux & Windows.
- Cloud Platforms: AWS, Azure, GCP
- Jenkins for CI/CD
- Systems Engineering: Infrastructure and Linux systems administration

We offer:

- Hired directly by Toshiba and 100% under payroll.
- Benefits of the law (IMSS, INFONAVIT).
- Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
- Minor medical expenses insurance.
- Savings fund for employees, capped at the limit of the law.
- Grocery coupons.
- Pension plan.
- 30 Christmas bonus days.
- 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

## About Toshiba Global Commerce Solutions - External

## Company Overview
- **One-liner**: Toshiba Global Commerce Solutions is the global market share leader in retail store technology, providing integrated point-of-sale (POS) systems, self-checkout solutions, software, and services to retailers worldwide.
- **Entity Type**: Private (wholly owned subsidiary of Toshiba TEC Corporation, which is publicly traded on the Tokyo Stock Exchange)
- **Headquarters**: Durham, North Carolina, United States (Research Triangle Park)
- **Founded**: 2012
- **Founders**: Not publicly available (established as a corporate spin-off/restructuring within the Toshiba group)

## Core Business
- **Primary industry/industries**: Retail Technology, Point-of-Sale (POS) Systems, Self-Checkout Solutions, Commerce Software, Hardware Manufacturing
- **Target customers**: B2B – Enterprise retailers, grocers, mass merchandisers, hospitality, specialty retail, convenience stores, and department stores
- **Mission or purpose statement**: "To empower retail to thrive and prosper." The company’s vision is "A world of resilient retailers that create joyful experiences and drive vibrant economies."

## Products & Services
- **ELERA Platform (SaaS/IoT)**: An integrated commerce platform connecting POS, self-checkout, mobile, and back-office solutions for retailers, designed for speed, security, availability, and flexibility. It powers IoT and edge device management.
- **POS Systems (Hardware & Software)**: A full range of point-of-sale terminals, peripherals, and software—including countertop, mobile, and kiosk solutions—for in-store transactions and customer engagement.
- **Self-Checkout Solutions**: Industry-leading self-checkout units (2.8 million+ shipped in 2024).
- **Retail Software Solutions**: Software for inventory management, order management, customer engagement, and digital transformation.
- **Professional & Managed Services**: Consulting, implementation, maintenance, and support services for retail technology deployments globally.

## Market Standing
- **Valuation/Market Cap**: Not disclosed privately. Parent company Toshiba TEC Corporation (TSE: 6588) has a market cap of approximately ¥420 billion (~$2.8 billion as of mid-2025, fluctuates).
- **Key Metric**: Annual Revenue of $301.5 million (2025 estimate from LinkedIn data). The company shipped 2.8 million+ POS and self-checkout units in 2024.
- **Notable Investors/Partners**: Wholly owned by Toshiba TEC Corporation. Key partners include global systems integrators and channel partners (e.g., HCLTech, Tata Consultancy Services, Lenovo, Compucom, CTG).
- **Growth Signals**: Employee headcount grew +1.8% YoY (1,768 total). Active in 38 countries, serving customers in over 120 countries. Ranked #1 in worldwide EPOS installations and #2 in self-checkout installations. The company is investing heavily in AI-enabled reliability and cloud platform engineering (evidenced by recent job postings).

## Competitive Advantages
- **Global #1 Market Share**: The company is the global market share leader in retail store technology (EPOS and self-checkout), providing a deep installed base and brand trust.
- **End-to-End Portfolio**: Offers a complete, integrated stack of hardware, software, and services, reducing complexity for enterprise retailers.
- **Toshiba Brand & Scale**: Backed by the massive Toshiba TEC Corporation, providing financial stability, R&D investment, and a global supply chain.
- **Deep Retail Expertise**: 100% dedicated to retail, with domain knowledge across grocery, mass merchant, hospitality, and specialty segments.
- **Proven Track Record**: 205,000+ POS and self-checkout units installed worldwide; 2.8 million+ units shipped in 2024.

## Strategic Focus
- **Cloud & AI Transformation**: Heavily investing in the ELERA platform with AI-enabled reliability, performance engineering, and cloud-native infrastructure.
- **Digital Transformation for Retailers**: Helping retailers accelerate digital in-store experiences, modernize legacy systems, and adapt to changing consumer behaviors.
- **Global Expansion**: Serving over 120 countries and continuing to grow presence in EMEA and Latin America.
- **Sustainability & Resilience**: Focus on long-term, sustainable customer relationships and resilient retail operations.

## Why Work Here
- **Culture & Values**: The company promotes a "We Are R.E.T.A.I.L" culture emphasizing Respect, Empowerment, Teamwork, Adaptability, Integrity, and Leadership. They are committed to fostering belonging through Employee Resource Groups (ERGs) including Women’s Impact Network, South Asian Community, Blacks United in Leadership and Technology (B.U.L.T.), and Valor.
- **Remote/Hybrid/Office Policy**: Most roles are based in Durham, NC. Some field service and remote engineering positions exist. The company operates globally with offices in many countries.
- **Notable Perks & Engineering Culture**: The company is actively hiring for AI-enabled roles (e.g., Senior Cloud Engineer, AI-Enabled Reliability). Engineering roles focus on modern stacks (cloud, IoT, edge computing, performance engineering). The company has a significant technical workforce (28% in technical roles). Strong ties to local universities (e.g., North Carolina State University). Employee reviews on LinkedIn give an overall rating of 2.9/5.0 (from 823 reviews), with compensation rated at 3.3/5.0—suggesting competitive pay but room for growth in culture/career advancement.
- **Job Openings (as of mid-2025)**: 44 active positions including software engineers, cloud engineers, field service technicians, product managers, legal counsel, and HR roles.

## Sources
1. [commerce.toshiba.com](https://toshibacommerce.com/wps/portal/marketing/?urile=wcm%3Apath%3A%2Fen-us%2Fhome%2Fcompany%2Fabout-us)
2. [careers.commerce.toshiba.com](https://careers.commerce.toshiba.com/)
3. [linkedin.com/company/toshibacommerce](https://linkedin.com/company/toshibacommerce)
4. [diversityjobs.com](https://diversityjobs.com/employer/company/54157/Toshiba-Global-Commerce-Solutions)

## Other roles at Toshiba Global Commerce Solutions - External

- [Field Service Technician - 401 Corridor](https://feeny.ai/job/field-service-technician-401-corridor-toshiba-global-commerce-solutions-z0ymsrvkbxxv) — Belleville, Canada
- [Field Service Technician - 401 Corridor](https://feeny.ai/job/field-service-technician-401-corridor-toshiba-global-commerce-solutions-3bb4pd1b8jc4) — London, United Kingdom
- [Associate Field Service Technician](https://feeny.ai/job/associate-field-service-technician-toshiba-global-commerce-solutions-external-b8r87gt8x3s9) — Denver, CO
- [Instructional Designer - FLEX](https://feeny.ai/job/instructional-designer-flex-toshiba-global-commerce-solutions-external-durham-5bxhxf7jan5c) — Durham, NC
- [Senior Tax Accountant](https://feeny.ai/job/senior-tax-accountant-toshiba-global-commerce-solutions-external-durham-cqb3j1se8myk) — Durham, NC
- [Collection Analyst](https://feeny.ai/job/collection-analyst-toshiba-global-commerce-solutions-external-durham-7k7q1v4p9ynw) — Durham, NC
- [Associate Field Service Technician (South San Antonio)](https://feeny.ai/job/associate-field-service-technician-south-san-antonio-toshiba-global-commerce-6cysftmczdbr) — San Antonio, TX
- [Associate Field Service Technician (Northwest Suburban Indianapolis)](https://feeny.ai/job/associate-field-service-technician-northwest-suburban-indianapolis-toshiba-6ccrr3hm1965) — Indianapolis, IN
- [Sr. Observability Engineer](https://feeny.ai/job/sr-observability-engineer-toshiba-global-commerce-solutions-external-guadalajara-hrbcz8aa3dws) — Guadalajara, Mexico
- [Sr. Platform Performance Support Engineer](https://feeny.ai/job/sr-platform-performance-support-engineer-toshiba-global-commerce-solutions-18r9v722xrwb) — Guadalajara, Mexico