---
title: 'Sr Software Technical Account Manager at Axon'
canonical: 'https://feeny.ai/job/sr-software-technical-account-manager-axon-atlanta-georgia-pk6etgmj2z2a'
type: 'job'
last_seen: '2026-09-08'
---

# Sr Software Technical Account Manager at Axon

- **Company:** Axon
- **Location:** Atlanta Georgia, United States
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/axon/jobs/7980785003

## Job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

## Your Impact

The Technical Account Manager supports enterprise customers through a shared, fractional engagement model. Approximately 25% of this full-time role - about 10 hours per week - is dedicated to a healthcare enterprise customer. The remaining capacity provides flexible technical and field support across other Enterprise deployments, break-fix events, training engagements, and Professional Services initiatives.

You will combine the ongoing ownership and escalation leadership of a Technical Account Manager with the hands-on configuration, training, and onsite judgment of a field deployment professional. You will help customers adopt Axon technology confidently, stabilize issues quickly, and build operating practices that continue after you leave the room.The healthcare account is the anchor engagement, not the full scope of the position. The role is designed for someone who values variety, can protect a defined customer allocation, and is willing to travel when another Enterprise customer needs deployment or rapid-response support.

## What You’ll Do

Location: Remote - Near Axon Hub (Scottsdale, Boston or Atanta) Travel: Up to 50% travel requirement, including short-notice and overnight travel during deployments, training, or critical break-fix events.

## What You Will Do

Healthcare Customer Ownership and Adoption:

- Serve as the primary technical advisor for an assigned healthcare enterprise customer within a defined fractional allocation.
- Support the readiness, deployment, and operational adoption of Axon hardware and software.
- Build trusted relationships with customer security, operations, IT, program, and other key stakeholders.
- Guide configuration, device and user readiness, administrator enablement, training, issue triage, escalation, and transition into steady-state use.
- Conduct regular health and risk reviews, identify misconfiguration or adoption gaps, and recommend practical next steps before issues become incidents.
- Set clear expectations regarding availability, scope, ownership, and escalation so the customer feels supported without creating ambiguity around the engagement model.
- Communicate technical constraints, tradeoffs, risks, issue status, root cause, and remediation plans clearly to both technical and non-technical audiences.

Enterprise Deployment and Field Response:

- Travel onsite to support customer deployments, configuration, testing, go-live activities, training, deployment recovery, and high-impact break-fix needs.
- Perform hands-on troubleshooting across hardware, devices, user or account configuration, SaaS platforms, local connectivity, and customer workflows.
- Coordinate resolution efforts across Support, Product, Engineering, Professional Services, Fulfillment, Operations, and third-party partners.
- Support additional enterprise accounts, trials, strategic projects, and temporary coverage gaps based on priority and available capacity.
- Lead technical execution in the room when plans change, customer readiness is incomplete, or multiple stakeholders need a clear path forward.
- Document and operationalize lessons learned from deployments and incidents so future engagements are faster and more consistent.

Training, Change and Customer Enablement:

- Deliver practical training and enablement to frontline users, administrators, IT teams, and leaders.
- Adapt training, configuration, and engagement plans based on audience readiness, workflow realities, and customer feedback.
- Address hesitation or resistance to new technology with empathy, clarity, and appropriate boundaries, particularly in privacy-sensitive and policy-governed environments.
- Confirm that customers understand not only how to use the technology, but why it is configured a certain way and how to get help after the engagement.

Fractional Account Management and Operational Excellence:

- Balance proactive account work, reactive support, field assignments, and internal initiatives across defined allocations.
- Prioritize based on customer impact, operational risk, urgency, scope, and available capacity; make tradeoffs visible early.
- Track commitments, decisions, risks, outcomes, and engagement health across assigned work.
- Create or improve playbooks, checklists, knowledge articles, training materials, onboarding resources, and reporting that increase scalability.
- Provide structured customer and field feedback to Product, Engineering, Support, Sales, and Customer Success.

## What You Bring

Required Experience and Skills:

- 4+ years of relevant experience in technical implementation, Professional Services, Technical Account Management, Customer Success Engineering, field deployment, solutions delivery, or enterprise technical support.
- Demonstrated experience implementing or supporting a hardware-plus-SaaS solution in a customer environment.
- Hands-on experience configuring, testing, troubleshooting, or supporting devices and cloud-based platforms.
- Experience delivering live training or enablement to frontline users, administrators, operational teams, or other customer audiences.
- Working knowledge of networking fundamentals, including IP addressing, Wi-Fi, DNS, routing, firewall or egress dependencies, and how local infrastructure affects cloud-connected technology.
- Strong customer presence and the ability to remain calm, structured, and credible during escalations, visible deployment issues, or difficult conversations.
- Ability to explain complex technical concepts to diverse audiences without relying on jargon.
- Ability to work independently, manage multiple customer priorities, protect defined allocations, and keep stakeholders informed.
- Willingness and ability to travel on short notice, work onsite at customer locations, support multiple time zones, and maintain a valid driver's license.

Preferred Qualifications:

- Experience supporting healthcare, hospital security, clinical operations technology, or another regulated and privacy-sensitive environment.
- Experience with body-worn cameras, digital evidence management systems, Evidence.com, mobile device programs, video security, or other network-connected physical-security technology.
- Experience with device provisioning, MDM, ticketing systems, project tracking tools, network monitoring, or packet-analysis tools.
- Certifications such as Network+, Security+, CCNA, project management, change management, adult learning, or equivalent demonstrated expertise.
- Experience turning recurring customer issues or field lessons into playbooks, training improvements, or scalable process changes.

## Benefits that Benefit You

- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our [Axon Privacy Web Form](https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509). For more information, please see the Your California Privacy Rights section of our [Applicant and Candidate Privacy Notice.](https://www.axon.com/candidateprivacypolicy)

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

## About Axon

## Company Overview
- **One-liner**: Axon provides an integrated ecosystem of hardware, software, and AI solutions for public safety, including body cameras, TASER devices, evidence management, and drone defense.
- **Entity Type**: Public (ticker: AXON on NASDAQ)
- **Headquarters**: Scottsdale, Arizona, USA
- **Founded**: 1993
- **Founders**: Not publicly available from search results (the company was founded by Rick Smith and his brother Tom Smith; this information is widely known but not cited in the provided search results)

## Core Business
- **Primary industry**: Law enforcement technology, public safety, security
- **Target customers**: B2G (municipal, state, federal law enforcement; corrections; fire/EMS; campus security), B2B (retail, healthcare, private security, personal safety)
- **Mission**: "Protect Life" – the company states it is "on a mission to cut gun-related deaths between police and public in half by 2033 through technology, training and trust" (the "Moonshot 50in10") [axon.com](https://www.axon.com/)

## Products & Services
- **TASER 10**: Next-generation less-lethal weapon with improved accuracy and range; part of a new era in less-lethal technology [axon.com](https://www.axon.com/)
- **Axon Body 4**: Body-worn camera for frontline officers, capturing high-definition video evidence [axon.com](https://www.axon.com/company)
- **Axon Fleet 3**: In-car video system for law enforcement vehicles [axon.com](https://www.axon.com/company)
- **Axon Evidence**: Cloud-based digital evidence management platform, storing over 109 petabytes of data [axon.com](https://www.axon.com/company)
- **Axon Records**: Integrated digital reporting software to reduce administrative burden on officers [axon.com](https://www.axon.com/company)
- **Axon Respond**: Real-time situational awareness platform connecting Axon devices to command centers [axon.com](https://www.axon.com/company)
- **Axon Dispatch**: Computer-aided dispatch (CAD) system for faster, more informed response [axon.com](https://www.axon.com/company)
- **Axon Air**: End-to-end drone solution for public safety, including drone-as-first-responder (DFR) capabilities [axon.com](https://www.axon.com/)
- **Dedrone**: Drone detection and mitigation system to protect against aerial threats [axon.com](https://www.axon.com/)
- **Axon VR Training**: Virtual reality training for use-of-force scenarios [axon.com](https://www.axon.com/company)
- **Axon AI**: Suite of AI-powered features including Axon Vision, Axon Assistant, Attribute Search, and auto-transcribe [axon.com](https://www.axon.com/)
- **Axon Academy**: Virtual learning platform for end-user product training [axon.com](https://www.axon.com/company)

## Market Standing
- **Valuation/Market Cap**: Not publicly available from search results (Axon is a publicly traded company; market cap fluctuates; recent data not included in provided sources)
- **Key Metric**: Annual Revenue – Not provided in search results; the company is publicly reporting but financials not listed here
- **Notable Investors/Partners**: Not explicitly listed in search results; the company partners with hundreds of law enforcement agencies, federal departments, and private organizations
- **Growth Signals**: 
  - 567 active job openings as of the search date, indicating strong hiring demand [greenhouse.io](http://job-boards.greenhouse.io/axon)
  - Global office footprint: 10 locations across the US, UK, Netherlands, Vietnam, Finland, Australia [axon.com](https://www.axon.com/careers/all)
  - Product expansions into AI, drone defense, and real-time operations
  - "Moonshot 50in10" initiative signals ambitious growth and societal impact goals

## Competitive Advantages
- **Integrated ecosystem**: Combines hardware (TASER, cameras), software (evidence, records, CAD), AI, drones, and training into a single platform – creating high switching costs for agencies.
- **Market dominance in less-lethal weapons**: TASER is the de facto standard for US law enforcement, with a track record of saving lives (99.75% of field uses result in no serious injury).
- **Data moat**: Over 109 petabytes of evidence hosted in Axon Evidence, with deep integrations into agency workflows.
- **Responsible Innovation Framework**: Proactive approach to ethics and transparency, building trust with customers and the public.
- **SaaS transition**: Moving agencies from one-time hardware sales to recurring software subscriptions, driving predictable revenue growth.

## Strategic Focus
- **AI Era Plan**: Deploying AI across the entire ecosystem to automate tasks (e.g., report writing, evidence transcription) and provide real-time insights.
- **Moonshot 50in10**: Reducing gun-related deaths between police and public by 50% by 2033 through technology, training, and trust.
- **Drone and counter-drone expansion**: Growing Axon Air and Dedrone to address aerial threats and enable drone-first response.
- **Real-time operations**: Strengthening Axon Respond and Dispatch to create a unified command center experience.
- **International growth**: Expanding offices in Europe, Asia, and Australia to serve a global public safety market.

## Why Work Here
- **Culture**: Described as a "global community where diverse talents unite" with values of "Boldly Go", "Be Obsessed", "Aim Far", "Win Right", and "Own It". Strong emphasis on creativity, customer focus, and mission-driven work [axon.com](https://www.axon.com/careers/culture).
- **Remote/hybrid policy**: Remote work is available; the company has a dedicated "Remote" office listed on the careers page, indicating a distributed workforce. Most roles also offer hybrid or onsite options in major hubs [axon.com](https://www.axon.com/careers/all).
- **Global offices**: Hubs in Scottsdale (HQ), Seattle, London, Amsterdam, Boston, Ho Chi Minh City, Tampere, Sydney, Melbourne, and remote.
- **Notable perks**: Working on life-saving technology, exposure to cutting-edge AI and hardware, training opportunities (Axon Academy), and a strong sense of purpose.
- **Engineering culture**: The job board lists many software roles (SRE, TPM, solutions architect, embedded services) and hardware roles (manufacturing, validation, supply chain), indicating a diverse technical environment [greenhouse.io](http://job-boards.greenhouse.io/axon).

## Sources
1. [axon.com](https://www.axon.com/) – Homepage, mission, product descriptions
2. [axon.com](https://www.axon.com/company) – Company overview, industries, product details
3. [axon.com](https://www.axon.com/careers/all) – Office locations and remote policy
4. [axon.com](https://www.axon.com/careers/culture) – Culture page, values
5. [greenhouse.io](http://job-boards.greenhouse.io/axon) – Active job listings, departments

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