---
title: 'Sr Solutions Analyst at Toshiba Global Commerce Solutions - External'
canonical: 'https://feeny.ai/job/sr-solutions-analyst-toshiba-global-commerce-solutions-external-colombia-pprcxjb7vgj3'
type: 'job'
last_seen: '2026-09-07'
---

# Sr Solutions Analyst at Toshiba Global Commerce Solutions - External

- **Company:** Toshiba Global Commerce Solutions - External
- **Location:** Colombia
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/toshibaglobalcommercesolutions/jobs/5231276007

## Job description

Toshiba Global Commerce Solutions is seeking a Senior Solutions Analyst to join our Software Portfolio and Product organization, with a primary focus on supporting retail customers and opportunities throughout Latin America.

The Senior Solutions Analyst will help retailers navigate the complex journey from their existing retail technology landscape to Toshiba’s ELERA Commerce Platform and broader solution portfolio. This role will work directly with retailers to understand their current business operations, technology ecosystem, strategic priorities, and transformation objectives and develop pragmatic recommendations for how Toshiba can help them move forward.

This is a highly customer-facing and cross-functional role. The Senior Solutions Analyst will regularly collaborate with retailers, Sales, Product and Portfolio Management, Engineering, Professional Services, Business Analysts, business partners, solution providers, and systems integrators. The individual will be expected to independently lead customer conversations and discovery activities, formulate and defend recommendations, and then engage the appropriate domain experts to validate, refine, and ultimately execute the proposed solution.

This role will primarily support Toshiba’s business and customers throughout Latin America but may also support strategic customer engagements and initiatives in the United States and other markets as needed.

## Responsibilities

- Lead customer-facing discovery sessions, workshops, and strategic discussions to understand a retailer’s current business operations, technology landscape, challenges, priorities, and transformation objectives.
- Assess complex retail environments encompassing Point of Sale (POS), payments, integrations, data flows, infrastructure, peripherals, cloud technologies, third-party applications, business processes, and other components of the retailer’s solution ecosystem.
- Develop initial current-state and future-state solution assessments that provide a comprehensive view of the retailer’s existing landscape, major gaps, dependencies, opportunities, and potential paths toward Toshiba solutions.
- Formulate and present clear, prescriptive recommendations for retailer transformation, balancing immediate business value with the retailer’s longer-term strategic objectives.
- Identify pragmatic, incremental adoption strategies that deliver quick wins and early return on investment while establishing a foundation for broader transformation, avoiding unnecessary cost, complexity, and disruption associated with an all-at-once approach.
- Evaluate alternative solution approaches based on business value, implementation effort, complexity, risk, dependencies, cost magnitude, time-to-value, and expected return on investment.
- Translate complex business and technical considerations into recommendations that can be understood by retailer executives, business stakeholders, technical teams, Sales, and internal Toshiba organizations.
- Support pre-sales activities, customer pursuits, solution positioning, and strategic account discussions by helping customers understand how Toshiba capabilities can address their business objectives.
- Develop initial solution and transformation blueprints and then engage Product, Engineering, Architecture, Professional Services, Business Analysts, and other subject matter experts to validate assumptions and mature recommendations into executable plans.
- Develop a strong working knowledge of the ELERA Commerce Platform and Toshiba’s broader retail solution portfolio after joining the organization, leveraging existing retail technology expertise to rapidly become an effective solution advisor.
- Incorporate AI into regular working practices for research, analysis, synthesis, solution exploration, documentation, content creation, and reporting. Actively explore questions, test assumptions, alternatives, and challenge generated conclusions before incorporating AI-generated information into recommendations.
- Travel up to 25% to support customer engagements, workshops, strategic pursuits, partner activities, and other business needs.

Required Skills

- 10+ years of relevant professional experience in retail technology, retail software, solution consulting, business analysis, product management, professional services, solution strategy, systems integration, or a related discipline.
- Significant hands-on experience working with retail Point of Sale (POS) software platforms and associated retail technologies.
- Experience working with retailers in Latin America and an understanding of the operational and technology considerations associated with the region.
- Professional fluency in Spanish and English, including the ability to lead customer workshops, deliver presentations, facilitate complex discussions, and communicate effectively with both business and technical stakeholders.
- Demonstrated ability to independently lead customer-facing discovery sessions, workshops, and solution discussions.
- Strong understanding of retail operations and the role technology plays across the store and broader retail enterprise.
- Broad technical literacy across areas such as system integrations, APIs, payments, data flows, infrastructure, cloud technologies, POS peripherals, enterprise applications, and related retail technology domains.
- Exceptional analytical, critical-thinking, and problem-solving skills, with the ability to synthesize incomplete or complex information into actionable recommendations.
- Strong understanding of business value and commercial considerations, including the ability to distinguish relative cost and effort, evaluate implementation tradeoffs, and discuss immediate, delayed, and recurring return on investment.
- Strong facilitation and interpersonal skills with the ability to establish credibility and trusted-advisor relationships with customers, partners, and internal stakeholders.
- Self-driven and comfortable operating with a high degree of autonomy. Strong sense of ownership and accountability for the quality of analysis and customer outcomes.
- Demonstrated ability and motivation to incorporate AI into regular professional workflows, particularly for research, analysis, synthesis, exploration, content development, and reporting.
- Strong judgment when working with AI-generated information, including the ability to question assumptions, validate conclusions, recognize limitations, and combine AI-assisted analysis with human expertise and independent critical thinking.

## Preferred Skills

- Deep experience with retail operations and retail technology environments throughout Latin America.
- Detailed understanding of regional differences in retail operations, including fiscal and regulatory requirements, taxation, payments, localization, infrastructure, connectivity, labor and operational practices, and other market-specific considerations.
- Experience working with Latin American retailers, regional business partners, technology providers, solution providers, and systems integrators.
- Experience supporting large or complex retail transformation and modernization programs.
- Experience developing current-state assessments, capability maps, fit-gap analyses, solution blueprints, transformations, or similar strategic deliverables.
- Experience working with global retailers or supporting retail technology programs across multiple countries or regions.
- Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or a related discipline, or equivalent relevant professional experience.

## About the Company

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world’s installed market share leader.

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

## About Toshiba Global Commerce Solutions - External

## Company Overview
- **One-liner**: Toshiba Global Commerce Solutions is the global market share leader in retail store technology, providing integrated point-of-sale (POS) systems, self-checkout solutions, software, and services to retailers worldwide.
- **Entity Type**: Private (wholly owned subsidiary of Toshiba TEC Corporation, which is publicly traded on the Tokyo Stock Exchange)
- **Headquarters**: Durham, North Carolina, United States (Research Triangle Park)
- **Founded**: 2012
- **Founders**: Not publicly available (established as a corporate spin-off/restructuring within the Toshiba group)

## Core Business
- **Primary industry/industries**: Retail Technology, Point-of-Sale (POS) Systems, Self-Checkout Solutions, Commerce Software, Hardware Manufacturing
- **Target customers**: B2B – Enterprise retailers, grocers, mass merchandisers, hospitality, specialty retail, convenience stores, and department stores
- **Mission or purpose statement**: "To empower retail to thrive and prosper." The company’s vision is "A world of resilient retailers that create joyful experiences and drive vibrant economies."

## Products & Services
- **ELERA Platform (SaaS/IoT)**: An integrated commerce platform connecting POS, self-checkout, mobile, and back-office solutions for retailers, designed for speed, security, availability, and flexibility. It powers IoT and edge device management.
- **POS Systems (Hardware & Software)**: A full range of point-of-sale terminals, peripherals, and software—including countertop, mobile, and kiosk solutions—for in-store transactions and customer engagement.
- **Self-Checkout Solutions**: Industry-leading self-checkout units (2.8 million+ shipped in 2024).
- **Retail Software Solutions**: Software for inventory management, order management, customer engagement, and digital transformation.
- **Professional & Managed Services**: Consulting, implementation, maintenance, and support services for retail technology deployments globally.

## Market Standing
- **Valuation/Market Cap**: Not disclosed privately. Parent company Toshiba TEC Corporation (TSE: 6588) has a market cap of approximately ¥420 billion (~$2.8 billion as of mid-2025, fluctuates).
- **Key Metric**: Annual Revenue of $301.5 million (2025 estimate from LinkedIn data). The company shipped 2.8 million+ POS and self-checkout units in 2024.
- **Notable Investors/Partners**: Wholly owned by Toshiba TEC Corporation. Key partners include global systems integrators and channel partners (e.g., HCLTech, Tata Consultancy Services, Lenovo, Compucom, CTG).
- **Growth Signals**: Employee headcount grew +1.8% YoY (1,768 total). Active in 38 countries, serving customers in over 120 countries. Ranked #1 in worldwide EPOS installations and #2 in self-checkout installations. The company is investing heavily in AI-enabled reliability and cloud platform engineering (evidenced by recent job postings).

## Competitive Advantages
- **Global #1 Market Share**: The company is the global market share leader in retail store technology (EPOS and self-checkout), providing a deep installed base and brand trust.
- **End-to-End Portfolio**: Offers a complete, integrated stack of hardware, software, and services, reducing complexity for enterprise retailers.
- **Toshiba Brand & Scale**: Backed by the massive Toshiba TEC Corporation, providing financial stability, R&D investment, and a global supply chain.
- **Deep Retail Expertise**: 100% dedicated to retail, with domain knowledge across grocery, mass merchant, hospitality, and specialty segments.
- **Proven Track Record**: 205,000+ POS and self-checkout units installed worldwide; 2.8 million+ units shipped in 2024.

## Strategic Focus
- **Cloud & AI Transformation**: Heavily investing in the ELERA platform with AI-enabled reliability, performance engineering, and cloud-native infrastructure.
- **Digital Transformation for Retailers**: Helping retailers accelerate digital in-store experiences, modernize legacy systems, and adapt to changing consumer behaviors.
- **Global Expansion**: Serving over 120 countries and continuing to grow presence in EMEA and Latin America.
- **Sustainability & Resilience**: Focus on long-term, sustainable customer relationships and resilient retail operations.

## Why Work Here
- **Culture & Values**: The company promotes a "We Are R.E.T.A.I.L" culture emphasizing Respect, Empowerment, Teamwork, Adaptability, Integrity, and Leadership. They are committed to fostering belonging through Employee Resource Groups (ERGs) including Women’s Impact Network, South Asian Community, Blacks United in Leadership and Technology (B.U.L.T.), and Valor.
- **Remote/Hybrid/Office Policy**: Most roles are based in Durham, NC. Some field service and remote engineering positions exist. The company operates globally with offices in many countries.
- **Notable Perks & Engineering Culture**: The company is actively hiring for AI-enabled roles (e.g., Senior Cloud Engineer, AI-Enabled Reliability). Engineering roles focus on modern stacks (cloud, IoT, edge computing, performance engineering). The company has a significant technical workforce (28% in technical roles). Strong ties to local universities (e.g., North Carolina State University). Employee reviews on LinkedIn give an overall rating of 2.9/5.0 (from 823 reviews), with compensation rated at 3.3/5.0—suggesting competitive pay but room for growth in culture/career advancement.
- **Job Openings (as of mid-2025)**: 44 active positions including software engineers, cloud engineers, field service technicians, product managers, legal counsel, and HR roles.

## Sources
1. [commerce.toshiba.com](https://toshibacommerce.com/wps/portal/marketing/?urile=wcm%3Apath%3A%2Fen-us%2Fhome%2Fcompany%2Fabout-us)
2. [careers.commerce.toshiba.com](https://careers.commerce.toshiba.com/)
3. [linkedin.com/company/toshibacommerce](https://linkedin.com/company/toshibacommerce)
4. [diversityjobs.com](https://diversityjobs.com/employer/company/54157/Toshiba-Global-Commerce-Solutions)

## Other roles at Toshiba Global Commerce Solutions - External

- [Associate Field Service Technician](https://feeny.ai/job/associate-field-service-technician-toshiba-global-commerce-solutions-external-ca6yb0kew7qg) — Milwaukee, WI
- [Lead Software Test Engineer](https://feeny.ai/job/lead-software-test-engineer-toshiba-global-commerce-solutions-external-sy7xb6fzbvxc) — Guadalajara, Mexico
- [Lead Software Engineer](https://feeny.ai/job/lead-software-engineer-toshiba-global-commerce-solutions-external-guadalajara-bwp1k03jr3fn) — Guadalajara, Mexico
- [Java Software Engineer](https://feeny.ai/job/java-software-engineer-toshiba-global-commerce-solutions-external-guadalajara-1q3zq3r86f0f) — Guadalajara, Mexico
- [Field Service Technician](https://feeny.ai/job/field-service-technician-toshiba-global-commerce-solutions-external-albuquerque-k0mgkx15jzeb) — Albuquerque, NM
- [Executive Director Product and Vertical Marketing](https://feeny.ai/job/executive-director-product-and-vertical-marketing-toshiba-global-commerce-9khezymw34ey) — Durham, NC
- [Associate Field Service Technician](https://feeny.ai/job/associate-field-service-technician-toshiba-global-commerce-solutions-external-nmz7exhhaq5n) — Indianapolis, IN
- [Point of Sale Client Platform Engineer](https://feeny.ai/job/point-of-sale-client-platform-engineer-toshiba-global-commerce-solutions-vhrm4971dgr3) — Bentonville, AR / Durham, NC
- [Principal Software Engineer, Developer Experience Platform](https://feeny.ai/job/principal-software-engineer-developer-experience-platform-toshiba-global-7jh569865546) — Durham, NC
- [Associate Field Service Technician](https://feeny.ai/job/associate-field-service-technician-toshiba-global-commerce-solutions-external-3a6zgnwy4dv8) — Phoenix, AZ