---
title: 'Sr. Specialist (CS Planning) at Coupang'
canonical: 'https://feeny.ai/job/sr-specialist-cs-planning-coupang-taipei-gwmkafdw7msb'
type: 'job'
last_seen: '2026-11-06'
---

# Sr. Specialist (CS Planning) at Coupang

- **Company:** Coupang
- **Location:** Taipei, Taiwan
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-06
- **Apply:** https://www.coupang.jobs/en/jobs/?gh_jid=8326220

## Job description

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

## Role Overview

We are looking for analytical, detail-oriented, and proactive individuals to join our Customer Service Operations Planning team at Coupang. Our team is responsible for workforce planning, operational performance monitoring, forecasting, and data-driven decision-making to support efficient and scalable Customer Service operations. In this role, you will analyze operational data, identify improvement opportunities, and collaborate with cross-functional teams to optimize processes and resource allocation. Depending on your background and expertise, your primary focus may include workforce management, operational reporting and monitoring, or forecasting and business analytics.

## What You Will Do

- Operational Reporting & Monitoring: Develop and maintain dashboards and reports to track key operational metrics, monitor daily performance, identify anomalies, and provide actionable insights.
- Workforce Management: Support workforce planning and scheduling for 24/7 Customer Service operations, ensuring appropriate staffing coverage while balancing operational requirements and workforce efficiency.
- Forecasting & Capacity Planning: Analyze historical data, business trends, and seasonal patterns to forecast customer service demand and support resource planning.
- Data Analysis: Conduct quantitative analyses to identify performance gaps, operational risks, and opportunities for improvement.Process Improvement & Automation: Identify opportunities to streamline workflows, automate recurring tasks, and enhance operational efficiency.
- Cross-functional Collaboration: Work closely with Operations, HR, and other stakeholders to align planning activities with business objectives.
- Project Support: Participate in system implementations, operational initiatives, and continuous improvement projects.

## Basic Qualifications

- Experience in operations planning, business analytics, workforce management, reporting, process automation, or a related function.
- Strong analytical and problem-solving skills, with the ability to translate data into meaningful insights and recommendations.
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Ability to identify root causes, develop practical solutions, and drive process improvements through execution.
- Good communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Self-motivated, proactive, and able to work independently with a strong sense of ownership.

## Preferred Qualifications

- Experience in Customer Service, Contact Center Operations, Workforce Management, or other large-scale operational environments.
- Experience with BI and visualization tools such as Tableau, Power BI, or Looker Studio.
- Knowledge of forecasting methodologies, capacity planning, or workforce scheduling.
- Experience with Workforce Management systems, such as Zendesk WFM.

Recruitment Process and Others

Recruitment Process

- Application Review - Job Fit Interview - Focus Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​

## About Coupang

## Company Overview
- **One-liner**: Coupang is a global technology and Fortune 150 company that reimagines commerce by integrating e-commerce, logistics, last-mile delivery, restaurant delivery, video streaming, and fintech services to wow customers.
- **Entity Type**: Public (NYSE: CPNG)
- **Headquarters**: Seattle, Washington, USA (global HQ); operates major hubs in Seoul, South Korea, and other locations.
- **Founded**: 2010
- **Founders**: Bom Kim (Bong-Seok Kim)

## Core Business
- **Primary industry/industries**: E-commerce, Logistics & Fulfillment, Retail, Food Delivery, Fintech, Content Streaming, AI-driven Commerce.
- **Target customers**: B2C (primarily consumers in South Korea, with growing global operations including Taiwan, Singapore, and the U.S.).
- **Mission or purpose statement**: "We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, 'How did I ever live without Coupang?'"

## Products & Services
- **[Coupang (Rocket Delivery)](#)**: Core e-commerce platform offering millions of products with over 99% of orders delivered same or next day via a proprietary logistics network. Includes Rocket Fresh (groceries) and Rocket Now (ultra-fast delivery).
- **[Coupang Eats](#)**: Restaurant food delivery service.
- **[Coupang Play](#)**: Video streaming service (original content, sports, and licensed shows).
- **[Farfetch](#)**: Global luxury fashion platform acquired by Coupang.
- **[Coupang Fintech](#)**: Payment and financial services (e.g., Coupang Pay, credit card partnerships).
- **[Coupang Logistics & Fulfillment Services](#)**: End-to-end logistics for third-party sellers and brands.
- **[Rocket Growth](#)**: SaaS-like tools and services for sellers/suppliers to manage inventory, analytics, and advertising.

## Market Standing
- **Valuation/Market Cap**: ~$25.8 billion (as of mid-2026) [LinkedIn].
- **Key Metric**: Annual Revenue of **$34.5 billion** (most recent fiscal year) [LinkedIn].
- **Notable Investors/Partners**: Publicly traded on NYSE (institutional investors include SoftBank, BlackRock, Fidelity, and others). Key partners include major global brands and local Korean suppliers.
- **Growth Signals**: 
    - Ranked **#132 on the 2026 Fortune 500**, jumping significantly [investor relations].
    - Rapid AI-driven global commerce expansion (e.g., Taiwan, Singapore, and U.S. tech hubs).
    - 5,940 employees (linkedIn data, with monthly headcount growth of +1.1% and quarterly job posting growth of +154.2%).

## Competitive Advantages
- **Fully Integrated Infrastructure**: Coupang owns and operates over 100 fulfillment and logistics centers (covering tens of millions of square feet) combined with proprietary software, AI, and machine learning to predict demand and route deliveries — a moat that competitors in Korea and emerging markets find hard to replicate.
- **Speed & Reliability**: Over 99% of orders delivered same or next day (including dawn delivery) 365 days a year, setting a bar that most global e-commerce players cannot match.
- **Customer Obsession Culture**: "Wow the Customer" is a core leadership principle, driving constant innovation to break traditional tradeoffs (speed, selection, price).
- **Startup Culture with Fortune 150 Resources**: Offers the agility and risk-taking of an early-stage company combined with the stability, compensation, and scale of a large public corporation.

## Strategic Focus
- **AI & Technology Leadership**: Heavy investment in AI/machine learning for demand forecasting, dynamic routing, and customer personalization. Actively hiring senior ML and data engineers [careers page].
- **Global Expansion**: Leveraging its Korean infrastructure playbook to enter new markets (Taiwan, Singapore) and grow its global footprint.
- **Diversification into Fintech & Content**: Building out Coupang Pay, Coupang Play, and fintech products to create an ecosystem (similar to Amazon Prime's strategy).
- **Farfetch Integration**: Turning the luxury fashion platform into a global growth driver.

## Why Work Here
- **Culture**: "Best of both worlds" — startup energy (fast decision-making, ownership, risk-taking) with the resources of a Fortune 150 company. Flat hierarchy, open culture, and a strong "bias for action" ethos [coupang.jobs].
- **Remote/Hybrid/Office Policy**: Flexible working hours and work-from-home options are available. Many roles are based in offices (Seattle, Mountain View, Seoul, etc.) with state-of-the-art amenities including cafeterias serving three meals a day, lounge spaces, and coffee/snack bars.
- **Benefits**:
    - Medical insurance for employee and direct family.
    - Paid family leave (for celebration or bereavement).
    - Learning programs (foreign languages, soft skills).
    - Global project opportunities (collaborate with teams across continents).
    - Team and company events (games, food, bonding).
- **Engineering Culture**: High-impact projects — building the commerce infrastructure of the future (large-scale AI, logistics optimization, mobile-first, search & discovery). Emphasizes "Hire and Develop the Best" and "Learn & Iterate" principles.
- **Career Growth**: Opportunities for internal rotations, upskilling, and taking on entrepreneurial initiatives within a massive scale.

## Sources
1. [Coupang Careers](https://www.coupang.jobs/en/)
2. [Why Work at Coupang](https://www.coupang.jobs/en/why-coupang/)
3. [Coupang About Us](https://www.aboutcoupang.com/aboutus/)
4. [Coupang Investor Relations](https://ir.aboutcoupang.com/overview/)
5. [LinkedIn - Coupang](https://www.linkedin.com/company/coupang)

## Other roles at Coupang

- [[쿠팡] 주니어 콘텐츠 에디터 (로켓프레시)](https://feeny.ai/job/coupang-seoul-0btkdv2zg3m4) — Seoul, South Korea
- [[쿠팡] 시니어 콘텐츠 에디터 (로켓프레시)](https://feeny.ai/job/coupang-seoul-chfwjm8d0xv8) — Seoul, South Korea
- [[Rocket Now] B2B Sales and Business Development Manager](https://feeny.ai/job/rocket-now-b2b-sales-and-business-development-manager-coupang-tokyo-8tesbctx20f7) — Tokyo, Japan
- [[쿠팡] 로켓배송 직매입 Brand Management/MD (쌀/잡곡)](https://feeny.ai/job/brand-management-md-coupang-seoul-11z5aedgevbj) — Seoul, South Korea
- [[쿠팡] 광고영업 담당자 (대형 광고주)](https://feeny.ai/job/coupang-seoul-d8m97c35w73r) — Seoul, South Korea
- [[CPLB] 오퍼레이션 프로세스 자동화(AX) 담당자](https://feeny.ai/job/cplb-ax-coupang-seoul-3fjw6axtcshy) — Seoul, South Korea
- [Helper manager[L5]](https://feeny.ai/job/helper-manager-l5-coupang-taoyuan-n4d4953gc2q9) — Taoyuan, Taiwan
- [[쿠팡풀필먼트서비스] 물류센터 자동화 설비 보전 관리자 (안산3센터)](https://feeny.ai/job/3-coupang-south-korea-n3jtzv3k53a7) — South Korea
- [[쿠팡풀필먼트서비스] 물류센터 자동화 설비 보전 관리자 (천안6,8센터)](https://feeny.ai/job/6-8-coupang-south-korea-5ee2kapvfp7a) — South Korea
- [[쿠팡로지스틱스서비스] Senior Business Analyst (EHS Planning)](https://feeny.ai/job/senior-business-analyst-ehs-planning-coupang-seoul-m855kr7197sw) — Seoul, South Korea