---
title: 'Sr. Strategic Customer Success Manager at Socure'
canonical: 'https://feeny.ai/job/sr-strategic-customer-success-manager-socure-united-states-apatwkaafgg3'
type: 'job'
last_seen: '2026-09-10'
---

# Sr. Strategic Customer Success Manager at Socure

- **Company:** [Socure](https://feeny.ai/companies/socure)
- **Location:** United States
- **Compensation:** $145k–$165k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/socure/001de316-0866-4b55-9558-c95fa4d8aaca

## Job description

Why Socure? Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day. We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.

The Senior Strategic Customer Success Manager is responsible for cultivating and maintaining strong relationships with Socure’s customers, ensuring high levels of satisfaction, retention, and measurable business outcomes. As a trusted advisor, the CSM partners with customers to drive adoption, maximize value, and proactively address risks. This role collaborates cross-functionally with sales, product, support, and executive teams to deliver a seamless customer experience and support Socure’s growth objectives.

Job Responsibilities

- Serve as the primary point of contact for a portfolio of customers, managing the post-sale relationship and ensuring a positive client experience.
- Build trusted relationships with key stakeholders, acting as a strategic partner and advocate for their business objectives.
- Guide onboarding, training, and ongoing support to drive product adoption and usage across the customer base.
- Proactively monitor customer health, identify risks, and develop action plans to address issues and ensure retention.
- Conduct regular business reviews, performance reports, and value demonstrations to customers and executive stakeholders.
- Collaborate with sales, product, support, and executive teams to ensure a seamless customer experience and maximize customer value.
- Identify and pursue upsell and cross-sell opportunities in partnership with account management.
- Gather and relay customer feedback to inform product improvements and business strategy.
- Maintain accurate records of customer interactions, health metrics, and account plans.
- Resolve complex customer issues by coordinating with support, product, and engineering teams as needed.
- Champion innovation in customer engagement models, approaches, and value creation.

Job Requirements

- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 8+ years of experience in customer success, account management, or a related field—preferably in B2B technology, fintech, or SaaS.
- Proven ability to build and manage relationships with customers and act as a trusted advisor.
- Strong written and verbal communication skills.
- Analytical skills to interpret customer data, identify trends or risks, and drive action.
- Project management and organizational abilities; able to manage multiple projects and adapt to shifting priorities.
- Technical aptitude to understand and explain Socure’s solutions.
- Collaboration and relationship-building skills across cross-functional teams.
- Adaptability, creativity, and a proactive approach to challenges.

Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.

Follow Us! [YouTube](https://www.youtube.com/c/Socure) | [LinkedIn](https://www.linkedin.com/company/socure/) | https://x.com/socureme | [Facebook](https://www.facebook.com/socure/)

## About Socure

## Company Overview
- **One-liner**: Socure provides an AI-powered platform for digital identity verification, fraud prevention, and risk decisioning, used by enterprises and government agencies to verify consumers, businesses, and employees.
- **Entity Type**: Private (Series E)
- **Headquarters**: Incline Village, Nevada, USA
- **Founded**: 2012
- **Founders**: Johnny Ayers (CEO)

## Core Business
- **Primary industry/industries**: Digital Identity Verification, Fraud Prevention, Risk Decisioning, RegTech
- **Target customers**: B2B — primarily Enterprise and Government. Serves financial services (18 of top 20 banks), government agencies (13 U.S. states, 2 federal agencies), gaming/sportsbooks, healthcare, telecom, e-commerce, marketplaces, and fintechs.
- **Mission or purpose**: To verify 100% of good identities and eliminate identity fraud.

## Products & Services
- **RiskOS®**: The company’s core AI platform for identity and risk decisioning. It is a fully vertically integrated platform that allows customers to design, test, and deploy identity, risk, compliance, age assurance, and authentication workflows across the entire customer journey.
- **Predictive Risk Score Solution**: A risk scoring solution that provides real-time fraud protection and decisioning.
- **Effectiv (Acquired)**: An end-to-end identity fraud and payment risk management solution that adds transaction monitoring, credit underwriting, and Know-Your-Business (KYB) capabilities to the Socure platform.
- **FedRAMP Authorized Solution**: A version of the platform authorized for use by U.S. federal government agencies.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company).
- **Key Metric**: Serves over 3,000 customers. The company has access to an identity graph of hundreds of billions of records and over 40 billion historical known outcomes.
- **Notable Investors/Partners**: Investors are not explicitly listed on the provided sources, but the customer base includes Capital One, Citi, Chime, SoFi, Lili, Green Dot, Robinhood, Dave, Gusto, Poshmark, Uber, DraftKings, PrizePicks, and the State of California.
- **Growth Signals**: 
    - Achieved **FedRAMP Authorization** in April 2025, a significant milestone for selling to U.S. federal government agencies.
    - Acquired **Effectiv** to expand into payment risk management and credit underwriting.
    - Customer base includes 18 of the top 20 banks and 500+ fintechs.
    - Over 130 public sector organizations as customers.
    - Listed 100 open positions across the company.

## Competitive Advantages
- **Vertically Integrated Platform**: Socure claims to be the industry’s only fully vertically integrated identity and risk platform, which it says delivers unparalleled auto-approval and fraud capture rates.
- **Massive Data Graph**: Its identity graph of hundreds of billions of records and 40 billion historical outcomes provides a deep data moat that is difficult for competitors to replicate.
- **Breadth of Use Cases**: The platform supports virtually any industry and use case, from workforce verification to prediction markets, making it a versatile partner.
- **Government Authorization**: FedRAMP authorization gives it a unique and defensible position in the public sector market.

## Strategic Focus
- **Government Expansion**: With the recent FedRAMP authorization, a major focus is expanding into federal and state government programs.
- **Platform Expansion**: Integrating the Effectiv acquisition to offer a more comprehensive suite covering identity, payments, and credit risk.
- **AI Innovation**: Continuing to leverage AI on "offense" to keep pace with the fast-moving AI threat landscape (deepfakes, synthetic identity fraud).

## Why Work Here
- **Remote-First Culture**: Socure is a remote-first company with talent hubs in San Francisco, Seattle, New York, Washington DC, Miami, London, Chennai, Bangalore, and Hyderabad. Employees have flexibility and autonomy.
- **High-Impact Work**: The company tackles hard problems in digital identity and fraud, which are central to trust in the digital world. The culture emphasizes high performance and purpose.
- **Benefits**: 
    - Market-competitive base salary and performance bonuses.
    - Equity for all full-time employees.
    - Comprehensive medical, dental, and vision insurance.
    - Mental health support.
    - 401(k) with company match.
    - Flexible PTO and generous paid parental leave.
    - Professional development stipend.
    - Work-from-home stipend and Deskpass access for coworking.
    - Hackathons to fuel innovation.
- **Growth & Development**: Internal mobility and career pathing opportunities, access to the latest technology.
- **Team Size**: Approximately 386 total employees (per Built In), with 100 open positions signaling strong growth.

## Sources
1. [socure.com](https://www.socure.com/)
2. [socure.com](https://www.socure.com/company/careers)
3. [socure.com](https://www.socure.com/company)
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/socure?source_page=%2Fcompany%2Fcareers)
5. [builtin.com](https://builtin.com/company/socure)

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