---
title: 'Sr. Support Engineer I at Zinnia'
canonical: 'https://feeny.ai/job/sr-support-engineer-i-zinnia-pune-ze9a58zg70e3'
type: 'job'
last_seen: '2026-11-03'
---

# Sr. Support Engineer I at Zinnia

- **Company:** Zinnia
- **Location:** Pune, India
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-03
- **Apply:** https://job-boards.greenhouse.io/zinnia/jobs/4724649006

## Job description

## WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

## WHO YOU ARE:

As a Sr. Support Engineer I (Desktop Support Engineer), your role is to provide technical support and troubleshooting for hardware and software issues related to desktops, laptops, printers, and other peripherals. You will be responsible for ensuring the smooth operation of computer systems and assisting users with their technical needs. Your skills in operating systems, networking troubleshooting, IP configuration, and knowledge of various tools and systems will be essential in performing your duties effectively.

## WHAT YOU’LL DO:

- Act as the first point of escalation for resolving all remote and on-site IT software, hardware, and wireless network connectivity issues including setup, connectivity, functionality, and update issues for Windows and macOS. Administer workstation hardening, encryption, anti-virus installation and configuration.
- Utilize problem-solving skills to identify and implement solutions promptly.
- Tackle multiple tickets at the same time, addressing urgency as it may arise, and delegating both
- internally and externally with our vendors & 3rd party suppliers.
- Conduct user training sessions to ensure efficient usage of standard software applications and systems.
- Maintain conference room hardware (including projectors, computing equipment, audio/visual, telephony, etc.)
- Utilize ITSM software to log or follow up on each customer request, update request status, and document resolution.
- Deploy software using tools like Intune, Jamf, and Kandji, ensuring seamless installation and configuration.
- Ensure proper software licensing and compliance with company policies.
- Utilize basic knowledge of TCP/IP networking to troubleshoot network connectivity issues.
- Collaborate with network administrators for advanced troubleshooting and resolution.
- Adhere to basic patch management procedures for workstations, ensuring system security and stability.
- Demonstrate a basic understanding of cybersecurity concepts regarding operating systems and company protocols.
- Adhere to cybersecurity best practices and assist in implementing security measures.
- Stay updated with the latest technology trends and advancements in the field.
- Manage & maintain IT asset inventory and software licensing, and work with management to ensure that systems and software are accurately recorded, tracked, and retired to 100% of accountability standards.
- Work towards achieving goals measured through KPIs.
- Deliver on IT Operations SLA response and resolution times guarantee.
- Regularly upkeep and maintain an organized IT storage and workbench.
- Regularly upkeep and maintain IT documentation and knowledge base according to styling, and grammatical guidelines.

## WHAT YOU’LL NEED:

- Should have a minimum of 5-6 years’ experience in IT Operations/Desktop support.
- Good Technical knowledge of IT Infrastructure, IT Operations, Hardware and Networking. Asset management, reporting/dashboard.
- Basic knowledge of servers (VMware, AD, DNS, DHCP, and file servers), SCCM, networks, and security.
- Excellent skills in Microsoft Windows, Hardware, and Software troubleshooting.
- Ability to perform full Deskside Technician role including supporting all types of IT equipment, troubleshooting and resolving hardware and software issues, smart hands support, printer, mobile device, VIP user, and video conferencing support.
- Ensure regular Inventory audits are completed including store room audits and maintain/update IT Asset Inventory trackers.
- Ensure regular audits are completed for Critical IT equipment, Network links stability, and Video conferencing devices and share updated reports daily.
- Excellent collaboration skills to coordinate and work with OEMs, Vendors, ISPs, Infrastructure, and Offshore/Onshore Teams.
- Experience with ITIL process for Incident, Problem, and Change management, understanding of Root Cause Analysis methods.
- Queue monitoring and management to ensure workload is balanced and is completed within SLA.
- Knowledge of and experience with MS Office and Reports Management.
- Excellent Communication (written, verbal, and listening) skills with fluency in English and Marathi.
- Should possess Leadership, People Management, Strategic Planning, Organizing, Analytical, Problem-solving, and Time management skills.

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

## #LI-SN1

## About Zinnia

## Company Overview
- **One-liner**: Zinnia provides a cloud-native enterprise platform that simplifies the buying, selling, and administration of life insurance and annuity products for carriers, distributors, and agents.
- **Entity Type**: Private (backed by Eldridge Industries, with funding from KKR and Vista Credit Partners)
- **Headquarters**: Greenwich, Connecticut, United States
- **Founded**: 2005
- **Founders**: Not publicly available (the company was formed through the acquisition and combination of multiple entities including Ebix's life and annuity division)

## Core Business
- Primary industry/industries: Insurance Technology (InsurTech), Enterprise Software, Life & Annuity Administration
- Target customers: B2B – Life and annuity carriers, insurance distributors, broker-dealers, and agents
- Mission or purpose statement: "We simplify insurance. We make it faster, easier, and more human for everyone it touches."

## Products & Services
- **Zinnia Platform (The Modern Distribution Hub)**: A unified, cloud-native marketplace that integrates education, product matching, digital order entry, and policy servicing into a single experience for agents and advisors.
- **Zinnia Market Connect**: A connectivity solution that standardizes operations and accelerates growth across the insurance value chain.
- **Zinnia Now**: A set of modern digital tools to enhance and/or convert legacy systems for a transformed customer experience.
- **Zinnia Launch**: A fast-track solution to accelerate product design, deployment, and distribution to market.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of $165.0M (LinkedIn estimate); Total Funding of $300.0M (Debt Financing, Oct 2024)
- **Notable Investors/Partners**: Parent company is Eldridge Industries. Backed by funds managed by KKR and Vista Credit Partners. [linkedin.com](https://www.linkedin.com/company/zinniatm)
- **Growth Signals**:
    - Over $180 billion in assets under administration.
    - Serves 100+ carrier clients, 2,500+ distributors and partners, and over 2 million policyholders.
    - Processes over 50% of U.S. annuity digital sales through broker-dealers via DTCC.
    - Headcount grew 20.8% year-over-year to 1,625 employees.
    - Has acquired multiple companies to scale, including PolicyGenius (2023), Breathe Life (2022), Convergent Financial Technologies (2020), and Life.io (2019).
    - Recently completed the acquisition of Ebix’s life and annuity division (announced 2025).

## Competitive Advantages
- **Market Dominance**: Processes a majority of digital annuity sales in the U.S., giving it a powerful network effect and deep integration with the DTCC.
- **Scale & Trust**: Supports over $180B in assets under administration and is trusted by top carriers and banks, creating a high barrier to entry for competitors.
- **End-to-End Platform**: Offers a unified, modular, cloud-native platform that covers the entire policy lifecycle (design, distribution, administration, servicing), reducing complexity for clients.
- **Proven Acquisition Integration**: Has a strong track record of acquiring and integrating complementary businesses (PolicyGenius, Breathe Life) to expand capabilities and market reach.

## Strategic Focus
- **Platform Consolidation**: Continuing to integrate acquired assets (especially the Ebix L&A business) into a single, cohesive platform.
- **Modernization of Legacy Systems**: Helping carriers convert from outdated legacy systems to modern, cloud-native digital tools.
- **Expanding Distribution**: Leveraging the "Modern Distribution Hub" to connect more carriers, distributors, and agents in a single marketplace.
- **Innovation with AI**: Actively hiring for AI and ML roles, indicating a focus on embedding intelligence into their platform for better product matching and servicing.

## Why Work Here
- **Impact at Scale**: Employees see the direct impact of their work on the financial security of millions of policyholders and retirees. As stated on their careers page, "as an engineer, your code ensures retirees can trust their income for decades." [zinnia.com](https://zinnia.com/en/careers)
- **Growth & Learning**: The company emphasizes mentorship, stretch projects, and a culture of curiosity. The rapid headcount growth and acquisition history provide opportunities for career advancement.
- **Culture**: Values are "Be Bold, Team Up, Deliver Value." The careers page highlights a collaborative, non-ego-driven environment where "every voice is heard."
- **Work Policy**: Hybrid and remote options available depending on the role and location (e.g., Alpharetta, GA is hybrid; some US roles are remote; major office hubs in Noida and Gurugram, India).
- **Compensation & Benefits**: Glassdoor reviews rate compensation and benefits at 3.9/5, with employees noting "excellent benefits" and "competitive pay" as pros. [glassdoor.com](https://www.glassdoor.com/Reviews/Zinnia-Reviews-E7684629.htm)
- **Employee Sentiment**: Glassdoor rating of 3.7/5, with 71% of employees willing to recommend to a friend. Pros include great people and culture. Cons mentioned include work-life balance concerns and recent layoffs/restructuring.

## Sources
1. [zinnia.com](https://zinnia.com/en)
2. [zinnia.com - Careers](https://zinnia.com/en/careers)
3. [linkedin.com](https://www.linkedin.com/company/zinniatm)
4. [glassdoor.com](https://www.glassdoor.com/Reviews/Zinnia-Reviews-E7684629.htm)
5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/zinnia)

## Other roles at Zinnia

- [Associate II - New Business](https://feeny.ai/job/associate-ii-new-business-zinnia-gurugram-haryana-hwv089tpvr1m) — Gurugram Haryana, India
- [Associate II - Licensing](https://feeny.ai/job/associate-ii-licensing-zinnia-gurugram-haryana-jzf4xgpmzqky) — Gurugram Haryana, India
- [Senior Software Engineer I](https://feeny.ai/job/senior-software-engineer-i-zinnia-alpharetta-69rnrraxqzpr) — Alpharetta, GA
- [Associate II - Claims - FTE](https://feeny.ai/job/associate-ii-claims-fte-zinnia-gurugram-haryana-pza6pn9c06c6) — Gurugram Haryana, India
- [Paid Social Media Manager](https://feeny.ai/job/paid-social-media-manager-zinnia-alpharetta-3h29rr89dqk1) — Alpharetta, GA / New York, NY
- [Senior Product Manager (Technical)](https://feeny.ai/job/senior-product-manager-technical-zinnia-new-york-bnazjdaw2cg7) — New York, NY / Short Hills, NJ
- [Senior Manager FP&A](https://feeny.ai/job/senior-manager-fp-a-zinnia-gurugram-haryana-kgm4pchw6qvm) — Gurugram Haryana, India
- [Associate II, Life Sales (Policygenius)](https://feeny.ai/job/associate-ii-life-sales-policygenius-zinnia-united-states-ph4retjez7b1) — United States
- [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-zinnia-alpharetta-nq35azywz37p) — Alpharetta, GA
- [Manager - Financial Reporting](https://feeny.ai/job/manager-financial-reporting-zinnia-gurugram-haryana-phg6w3eaj85e) — Gurugram Haryana, India / Pune, India