--- title: 'Sr Support Engineer at Vectra' canonical: 'https://feeny.ai/job/sr-support-engineer-vectra-california-city-california-0x9k3qwbf1fy' type: 'job' last_seen: '2026-09-06' --- # Sr Support Engineer at Vectra - **Company:** Vectra - **Location:** California City California, United States - **Compensation:** $100k–$110k - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-06 - **Apply:** https://www.vectra.ai/about/jobs?gh_jid=8171247 ## Job description Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. Why Vectra AI? Vectra AI is the leading innovator in real-time detection of in-progress cyber attacks.  The Vectra Cognito platform continuously monitors customer environments to automatically detect any phase of an on-going cyber attack.  Vectra AI won the Best of Black Hat Award for “Most Innovative Emerging Company” and the SC Award “Best Customer Service”. Our culture is centered around three core values – customer first, no drama teamwork and acting with integrity. At Vectra, we love to solve hard problems and embrace people who relish that. We also love people who are passionate, irreverent and focus on delivering results. You are expected to be different from the norm, to excel in your field and be willing to share your experiences and creativity with the global organization. You are expected to challenge the status quo. If you care about building great customer experiences, like to stretch, do not take no for an answer and are great to work with, this is your home. Joining the organization at this time will allow you to develop the dynamics which will shape the global support organization. Joining now offers future career opportunities in a fast moving environment. Position Overview For this role you should be a leading Sr Support Engineer, experienced in technical support of complex technologies in challenging global environments. As part of the Support team you will be responsible for ensuring that the customer experience remains positive throughout the lifecycle of their support interactions. You are likely to already be an expert in your field, the individual your colleagues come to for assistance and the individual that customers ask for when they're in difficult situations. Specific responsibilities will include: - Working a customer-facing third-tier support queue. - Deep diagnosis of customer issues, including lab reproduction and source-code analysis. - Quantifying customer impact and prioritizing solutions both within and external to the Support team. - Engaging with both customers and the Sales organization through email, telephone and remote management sessions (e.g. WebEx, Zoom, GotoMeeting). - Engaging with Engineering teams to provide prompt and high-quality workarounds and solutions. - Identifying, qualifying and documenting product, hardware, software and process improvements. - Developing Support processes, tools and documentation to further grow the Support organization. - Developing customer-facing content (e.g. knowledge-base, how-to guides). - Limited on-call/out-of-hours support for weekends/national holidays. - Collaborate with your colleagues on investigations and escalations. - Being the embodiment of a team player; cross functional collaboration and communication is vital. Required Experience - Strong experience supporting an international customer base. - At least 7 years working in a technical support and/or escalation engineer role. - Experience in diagnosis and resolution of complex customer issues. - Expertise in Linux-based systems, their management, operation and application stacks. - Good understanding of current security technologies and risks. - Excellent understanding of TCP/IP network protocol suite including packet capture analysis. - Basic understanding of SQL and non-SQL databases. - Able to work as part of a geographically dispersed global Support team. - Initiative to proactively identify new issues and drive their resolution. - Some exposure to virtual environments. - Some exposure to cloud environments and support of cloud/SaaS applications. - Must be a U.S. Citizen Desired Experience - Scripting/programming, especially in Python and the bash shell. - Design and understanding of enterprise and data-center networks. - Proactively identify problem areas and be responsible for driving their resolution. - Good understanding of SQL and non-SQL databases. - Good understanding of virtual environments. - Good understanding of cloud environments. - Experience in security appliances and security software. - Experience in data interchange between dissimilar systems. Our competitive total rewards package includes cash compensation within the range provided below. Actual pay for this position may vary based on the hired candidate’s location, experience and relevant incumbent pay position. Vectra Total Rewards $100,000—$110,000 USD Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program. Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. ## About Vectra ## Company Overview - **One-liner**: Vectra AI is a cybersecurity company that uses AI-driven behavioral analysis to detect, investigate, and respond to cyber threats across hybrid and multi-cloud environments. - **Entity Type**: Private (funding stage: Series F) - **Headquarters**: San Jose, California, United States - **Founded**: 2011 - **Founders**: Not publicly available as founders; the current CEO is Hitesh Sheth. ## Core Business - **Primary industry/industries**: Cybersecurity, specifically Network Detection and Response (NDR), Identity Threat Detection and Response (ITDR), and AI-driven threat detection. - **Target customers**: B2B, primarily mid-market and Enterprise security teams. - **Mission or purpose statement**: "Make the world a safer and fairer place with AI." ## Products & Services - **Vectra AI Platform**: An AI-native platform that provides continuous, real-time threat detection, investigation, and response across on-premises, multi-cloud, identity (M365), and IoT/OT environments. It focuses on behavioral AI to understand attacker movements and reduce noise. - **Attack Signal Intelligence**: The core AI engine that correlates data across network, cloud, and identity to prioritize real attacks. - **Cloud Detection & Response**: Expanded capabilities following the acquisition of Netography in 2025, providing scalable SaaS analysis of flow and DNS logs across AWS, GCP, Azure, and OCI. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metric (Total Funding)**: Not publicly disclosed in the search results; the company is at the Series F stage. - **Notable Investors/Partners**: Microsoft (named Vectra AI the #1 Security Customer Champion in the Microsoft Security Excellence Awards 2023). Partners include 468 transacting channel partners. - **Growth Signals**: - Named a **Leader in the 2026 Gartner® Magic Quadrant™ for Network Detection and Response**. - Named a **Leader and Outperformer in the 2025 GigaOm Radar Report for Network Detection and Response**. - Recognized in the **Forbes AI 50** list. - Holds **39 patents** in AI threat detection. - **Most-referenced** in MITRE D3FEND (12 references). - **1,700+ customers** and growing. - **7M+ hosts monitored** across **113 countries**. - Acquired **Netography** in October 2025 to enhance multi-cloud visibility. ## Competitive Advantages - **AI-Native Architecture**: Built from the ground up with behavioral AI, not bolted on. This provides high signal clarity (80%+ alert fidelity) and a 38x lighter analyst workload. - **Network as Source of Truth**: Believes network data is the most reliable source for understanding real attacker behavior, providing visibility across silos (network, cloud, identity). - **High MITRE ATT&CK Coverage**: Over 90% coverage, making it a top choice for mature security teams. - **Strong Analyst Recognition**: Consistently ranked as a leader in NDR by Gartner, GigaOm, and QKS Group. ## Strategic Focus - **Agentic AI & Automation**: Deepening AI-assisted and agentic workflow automation to help defenders move faster. - **Multi-Cloud Dominance**: Expanding cloud visibility and detection capabilities, especially following the Netography acquisition. - **Reducing Exposure**: Moving beyond detection to proactively reduce risk by identifying and prioritizing attack exposure. - **Customer Obsession**: Maintaining a "customer first" culture, evidenced by a 95%+ customer retention rate. ## Why Work Here - **Culture**: Described as "no drama teamwork," focused, collaborative, and low on politics. Core values include Integrity, Customer First, Speed, and No Drama Teamwork. - **Flexible Workplace**: High-trust, flexible environment. Most roles allow for managing your own hours. - **Benefits**: Competitive benefits including medical, dental, and vision insurance at no cost for employee coverage in most locations, generous paid time off, employee equity program, and on-demand learning through "VectraVersity." - **Mission-Driven**: Opportunity to work on a meaningful mission—making the world a safer and fairer place with AI—at one of the fastest-growing AI companies in cybersecurity. - **Employee Reviews**: Employees highlight work-life balance, a healthy culture of friendly and hardworking people, honest management, and exciting tech. (e.g., "Work life balance and employee wellness is a focus" - Recruiter; "Solid culture and values. Honest management. Exciting tech." - Software Engineer). - **Headcount**: 580+ employees and growing. ## Sources 1. [vectra.ai](https://www.vectra.ai/) 2. [vectra.ai/about](https://www.vectra.ai/about) 3. [vectra.ai/about/careers](https://www.vectra.ai/about/careers) 4. [linkedin.com/company/vectra_ai](https://www.linkedin.com/company/vectra_ai) 5. 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