---
title: 'Sr. Systems Developer at True Platform'
canonical: 'https://feeny.ai/job/sr-systems-developer-true-platform-united-states-ryh39fwzph6r'
type: 'job'
last_seen: '2026-09-07'
---

# Sr. Systems Developer at True Platform

- **Company:** True Platform
- **Location:** United States
- **Work type:** remote
- **Posted:** 2025-03-10
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/trueplatform/efdcf999-3bdc-45d3-b23f-560af97abde6

## Job description

## about true

True is a global platform of companies that optimizes value creation. As one of the fastest-growing organizations in the talent advisory space, True places executive talent, assesses business leaders, creates diverse and inclusive networks, and uses innovative technology to advance executive talent priorities.  Our clients include innovative growth brands backed by leading venture capital and private equity firms as well as established public and private organizations.

With offices in North America, EMEA, & APAC, our team of industry and functional experts leverage their deep networks to connect companies with leading talent to transform businesses and industries. True was recognized as a 2022 best workplace by Inc. Magazine for the 3rd year and is North America’s sixth largest firm in the industry according to the recently published Hunt Scanlon annual ranking. True was founded on the belief that doing good is the pathway to doing well. Our growth and success are a by-product of our values—treating people right, listening to new ideas and keeping culture at the heart of our business.

## about the role

- This role reports directly to the Sr. Director of IT and is a Mid Level role
- This individual will play a key role in providing support and troubleshooting to internal and external stakeholders in a fast-paced environment
- This role will assist in mentoring and training junior team members on escalations, process improvement, and procedures
- This individual will handle complex technical issues, streamlining processes and delivering exceptional customer service

## what you’ll do

- Diagnose and troubleshoot issues to provide advanced technical solutions, guidance and assistance to resolve complex technical issues
- Collaborate with other departments and stakeholders for product development, troubleshooting, new implementations and quality assurance
- Communicate effectively with internal and external stakeholders to find the best resolutions
- Support projects within product development and escalate all critical issues to management
- Monitor and analyze IT tickets, resolution times, and internal feedback to ensure quality assurance
- Respond to tickets in the queue in a timely manner and escalate if needed
- Train and mentor more junior members of the team
- Identify key areas of improvement in workflows and propose solutions
- Recommend new solutions based on data, and create new support procedures to streamline the team
- Document and share solutions, FAQs, and best practices to internal stakeholders and team members
- Identify gaps in IT procedures and systems by analyzing data, metrics, and current procedures across the firm

## who you are

- Bachelor's degree or equivalent experience in IT, Business, or a related field
- 3-5 years of experience in a support, technical, or customer service role
- Proficient in troubleshooting, ticketing systems, system vendors
- Strong sense of customer service
- Project Management
- Self-starter and growth-based mindset toward self-improvement
- Experience in giving and receiving constructive feedback
- Strong attention to detail and analytical skills
- Ability to be flexible and easily adaptable to changing conditions
- Strong written and oral communication
- Ability to work well in high pressure situations to meet deadlines
- High energy, high ownership, and a strong balance between team working and ability to work independently to drive results

## Preferred Qualifications

- Experience mentoring or leading teams remotely
- Certifications such as CompTIA A+, Cisco Certified Network Associate (CCNA), Apple Certified Support Professional (ACSP) a plus
- Experience supporting software products, SaaS platforms, or technical environments
- Strong experience working with Salesforce, Conga, and/or Domo
- Strong experience working with Apple products and Google Applications

## About True Platform

## Company Overview
- **One-liner**: True Platform is a global executive talent platform that combines data, AI, and deep sector expertise to help companies make high-impact talent decisions across executive search, advisory, and interim solutions.
- **Entity Type**: Private (PE-backed; LLR Partners made an equity investment in 2021)
- **Headquarters**: Philadelphia, Pennsylvania, United States
- **Founded**: 2012
- **Founders**: Brad Stadler (CEO), Joe Riggione (Executive Vice Chair), Josh Withers

## Core Business
- **Primary industry/industries**: Executive Search & Talent Management, Staffing and Recruiting, HR Technology
- **Target customers**: Investment firms (PE/VC), their portfolio companies, public companies seeking transformative growth, and high-growth companies needing executive talent
- **Mission or purpose statement**: To evolve the talent management industry by creating tools and services that increase transparency and efficiency within the global talent market—adding value to the global talent pool, clients, and everyone who provides talent-related services.

## Products & Services
- **True Search**: Global recruitment for board members, C-suite executives, VPs, directors, and other strategic talent, focusing on investment firms and public companies.
- **Thrive (TRM)**: Collaborative, real-time talent relationship management software for search firms, in-house recruiters, and VC/PE firms.
- **AboveBoard**: An inclusive digital platform that opens up executive search to underrepresented leaders and helps companies diversify their executive roles.
- **TrueBridge**: A talent network connecting experienced executives to fractional and interim roles at high-growth companies.
- **True Talent Labs**: Talent advisory, executive coaching, and assessment solutions providing insights for organizations, teams, and leaders.
- **Search Essentials**: Uses technology, data, and human expertise to unbundle executive recruitment services and tailor-fit the search process.
- **True AI Capability Index℠**: The industry’s first AI readiness executive assessment, a proprietary framework that predicts leadership performance as AI transforms work.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Recognized as North America’s **6th largest** executive search firm and fastest growing among the top 35 (2022 ranking). Employee count between 251–1,000 (LinkedIn reports ~697 employees).
- **Notable Investors/Partners**: LLR Partners (PE investor, 2021); Integrum (partnership announced); Ursula Burns (joined Board of Directors); Hobbs & Towne Inc. (HTI) acquired in 2021 for climate/energy transition practice; Jopwell acquired (hiring platform for diverse candidates); Bleeker acquired (assessment/coaching).
- **Growth Signals**: Global expansion with hubs in Philadelphia (HQ), San Francisco, New York, London, Berlin, Stockholm, Singapore, Sydney, Dubai, Amsterdam; operates in 7+ countries; Inc. Magazine Best Workplace multiple years; Forbes list of best recruiting firms; Philadelphia area Top Place to Work.

## Competitive Advantages
- **Data & AI Moat**: True leverages 13+ years of proprietary data on talent development and millions of candidate data points, combined with the proprietary **True AI Capability Index℠** to assess candidate adaptability, learning velocity, and AI fluency—shifting focus from static credentials to real-world capability.
- **Full-Suite Platform**: Unlike traditional search firms, True offers an integrated ecosystem of search, software (Thrive), diversity platform (AboveBoard), fractional talent (TrueBridge), and advisory/coaching (True Talent Labs).
- **Scale & Growth**: The only firm to grow in the top 8 of North American firms and the fastest-growing among the top 35, indicating strong market momentum and brand recognition.

## Strategic Focus
- **AI-Transformation of Talent**: True is heavily investing in AI-driven assessment tools (True AI Capability Index℠) to predict executive performance in the age of AI, positioning itself as a leader in modernizing executive hiring.
- **Global Expansion**: Continued opening of new international hubs (most recently Sydney, Amsterdam, Dubai, Latin America) to service a global client base.
- **Product Ecosystem Integration**: Deepening integration between its search services, SaaS products (Thrive), and DEI platform (AboveBoard) to create a seamless talent management experience.
- **Diversity & Inclusion**: AboveBoard remains a core strategic asset, aimed at opening executive search to underrepresented leaders and driving transparency.

## Why Work Here
- **Culture & Recognition**: Named an Inc. Magazine Best Workplace multiple years; Philadelphia HQ named a Top Place to Work; recognized as one of the fastest-growing firms globally, indicating a high-energy, growth-oriented environment.
- **Impact & Innovation**: Employees work at the intersection of AI, data science, and talent strategy—building tools that are reshaping how executives are hired. The launch of the True AI Capability Index℠ means engineers and data scientists have a direct hand in creating industry-defining products.
- **Global & Diverse Team**: With offices in 7+ countries and a workforce distributed across 20 countries, True offers a truly global, multicultural work environment.
- **Hybrid/Remote Flexibility**: Open roles include "Engagement Coordinator - Central Timezone" and "Growth Marketing & AI Co-Op," suggesting a mix of remote, hybrid, and office-based roles depending on function.
- **Growth Trajectory**: The company has doubled headcount multiple times (50 → 100 → 200 → 250+ → 697) and continues to expand, offering strong career progression opportunities for early and mid-career professionals.

## Sources
1. [trueplatform.com](https://trueplatform.com/company/)
2. [linkedin.com/company/true-search](https://linkedin.com/company/true-search)
3. [trueplatform.com/team](https://trueplatform.com/team/)
4. [jobs.lever.co/trueplatform](https://jobs.lever.co/trueplatform)
5. [people.equilar.com](https://people.equilar.com/bio/org/true-platform/4344029)

## Other roles at True Platform

- [Engagement Coordinator and Office Administrator](https://feeny.ai/job/engagement-coordinator-and-office-administrator-true-platform-new-york-zx84e9w3zdmy) — New York, NY
- [Engagement Coordinator and Office Administrator - Pacific Timezone](https://feeny.ai/job/engagement-coordinator-and-office-administrator-pacific-timezone-true-platform-e3fp6kgds2cp) — San Francisco, CA
- [Executive Search - Analyst](https://feeny.ai/job/executive-search-analyst-true-platform-london-hzd6tv9pycna) — London, United Kingdom
- [Engagement Coordinator - Central Timezone](https://feeny.ai/job/engagement-coordinator-central-timezone-true-platform-united-states-e6dzd8qfgem7) — United States
- [Engagement Coordinator and Office Administrator - Eastern Timezone](https://feeny.ai/job/engagement-coordinator-and-office-administrator-eastern-timezone-true-platform-bp0064ka3e8v) — Boston, MA
- [Executive Search Associate](https://feeny.ai/job/executive-search-associate-true-platform-san-francisco-wydhqewxm8e4) — San Francisco, CA