---
title: 'Sr. Technical Customer Success Manager at Material Security'
canonical: 'https://feeny.ai/job/sr-technical-customer-success-manager-material-security-remote-xxs1k53wj7r2'
type: 'job'
last_seen: '2026-11-04'
---

# Sr. Technical Customer Success Manager at Material Security

- **Company:** Material Security
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-11-04
- **Apply:** https://jobs.ashbyhq.com/materialsecurity/19ad06ba-1da9-4b3b-bdef-7b970e00f719

## Job description

Material Security is looking for a Senior Technical Customer Success Manager (Sr. TCSM) who excels at creating fanatic customers for life. Our customer experience is a competitive advantage and this role is key to defending that advantage. You will be the face of our company for our customers. You will work closely with our customers to drive successful product adoption, expansion and retention. You’ll become an integral part of our CS organization that is constantly evolving - you won’t just run a predefined playbook, you’ll help write it. Success in this role is seeing your customers become vocal champions of our company and product, along with helping mature our Customer Success organization.

## Responsibilities

- Fully own your book of business which will consist of 12-18 accounts totaling $2-5M ARR.
- Build and nurture strong relationships within your book to help your accounts get as much value out of our products as possible.
- Provide advanced product-level technical expertise, leading customer onboarding, complex deployments and resolving intricate technical challenges
- Build and act on account plans that move the customers forward through each lifecycle stage from adoption through to expansion.
- Thoroughly understand our customers’ business needs, use case, organizational structure, profile, product usage, and risks - providing expert guidance, best practices, and solutions.
- Organize and lead value-focused executive business reviews (EBR) at least once per year with each customer.
- Communicate frequently with customers about new features and roadmaps, and find opportunities for expansion.
- Lead customer escalations, and coordinate with internal teams and resources to ensure timely and effective resolution.
- Aggregate customer product feedback, translate, and prioritize new features for product and engineering teams, advocating for the customer when needed.

## What We’re Looking For

- Proven Track Record: 5+ years of experience in a customer-facing post-sales or implementation role in SaaS environments; cybersecurity or identity management experience is a big plus.
- Expert Technical Acumen: 5+ years of domain expertise in a security product, cloud email, Google Workspace/Microsoft 365, SSO, or equivalent, and hands-on work in SQL or writing code, including custom API-based integrations required.
- Our product is complex and our customers are technical security team members. The ability to quickly understand product and subject area questions, suggest technical solutions, participate in open ended discussions, and assess a plan of action are essential to succeed in this role.
- Proactive Account Management: You know what a great Success Plan looks like and can utilize your Plans to drive successful outcomes. You provide value at every step, and execute strategy without oversight. You’re proactive by nature and have the skills to drive both the ground-level tasks while also managing towards long-term strategy and growth. You track milestones and tasks clearly, and surface wins and risks upwards.
- Clear Communication: Our customers trust us because we speak to them as peers, communicating plainly, clearly, succinctly, honestly, and at appropriate times. We do not use “word salads”, and we clearly communicate verbally and in writing, particularly in asynchronous channels.
- Collaboration: You have experience working closely with Engineering, Product, Support, and Sales teams to improve customers’ experiences throughout their lifecycle, and thrive in a collaborative environment.
- Growth Mindset: You work well in ambiguous and rapidly changing environments, have the attitude and aptitude for figuring out how to get the job done without a lot of guidance, and are excited by the opportunity to help mature & scale our Success program with quality. You’re excited by diving into new technology and you like tinkering with tools.

- Material Security is a remote-first workplace with an office in San Francisco, California. By clicking "Apply for this Job", you acknowledge that you have read the[California Candidate Privacy Notice Regarding Use of Personal Information](https://material.security/ccpa) and hereby agree to its terms. Compensation at Material Security is determined by a range of factors, including but not limited to the individual’s particular combination of knowledge, skills, competencies, and experience. The projected base compensation range for this position is $155,000-$165,000 annually, with opportunity to earn more.

## Equal Opportunity Employer Statement

Material Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, genetic information, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.

## About Material Security

## Company Overview
- **One-liner**: Material Security is a detection and response platform purpose-built to secure Google Workspace and Microsoft 365, protecting email, data, accounts, and configurations from modern threats.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2017
- **Founders**: Ryan Noon, Abhishek Agrawal, Chris Park

## Core Business
- **Primary Industry**: Computer and Network Security (Cloud Office Security)
- **Target Customers**: B2B, primarily mid-market and enterprise security teams using Google Workspace or Microsoft 365
- **Mission Statement**: To build security that works — and works simply — by bringing pragmatism, productivity, and interdisciplinary thinking to cloud workspace security.

## Products & Services
Material Security offers a unified SaaS platform with several integrated modules:
- **Email Security**: Automatically detects and remediates sophisticated malicious emails that bypass native email controls.
- **File Security**: Protects sensitive content by managing sharing permissions and reducing data sprawl across cloud drives.
- **Account Security**: Hardens user accounts, detects risky behavior, and contains the blast radius of a compromise.
- **Data Security (DLP)**: Prevents data loss and protects sensitive information in emails & files at scale without hampering productivity.
- **Posture Management**: Monitors and remediates configuration drift and risky behaviors across the workspace automatically.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Total Funding**: $162.0M (3 rounds: Seed, Series A, B, C)
- **Key Investors**: Andreessen Horowitz (led Series A), Founders Fund (led Series C), Stripe, Elad Gil, and angel investors including Andy Bechtolsheim, Nat Friedman, and Drew Houston. [material.security](https://material.security/about)
- **Key Metric**: Annual Revenue estimated at $3.0M (via LinkedIn company data). Note: As a private company, this figure is not officially confirmed and may lag.
- **Growth Signals**: 8,233 LinkedIn followers (YoY growth of +19.2%), recently posted 8 active job openings (up 700% YoY and 300% quarter-over-quarter). A notable hub for talent from companies like Dropbox, Okta, and CrowdStrike. [linkedin.com](https://www.linkedin.com/company/materialsecurity)

## Competitive Advantages
- **Purpose-built for Cloud Workspaces**: Unlike legacy email security tools retrofitted for the cloud, Material's platform is natively designed for the architecture of Google Workspace and Microsoft 365.
- **Single-tenant Architecture**: Offers "Isolated Deployments" for full customer environment isolation, a strong differentiator for enterprise clients with strict data residency requirements.
- **Automation & Efficiency**: Focuses on built-in auto-remediations to reduce the manual workload for lean security teams.
- **Founding Team Pedigree**: The co-founders (Dropbox, Google, Microsoft Research, Stanford) bring deep experience in both building scalable productivity platforms and enterprise security.

## Strategic Focus
Material's current strategic priorities include:
- **Incumbent Disruption**: Competing against legacy email security gateways (e.g., Mimecast, Proofpoint) by offering a unified platform that covers email, data, account, and posture security in one view.
- **AI-native Threats**: Positioning its platform to handle the new wave of AI-generated phishing and social engineering attacks that bypass traditional signature-based detection.
- **Channel & Alliances**: Growing its go-to-market motion through strategic partnerships (e.g., Strategic Alliances Lead role recently hired).
- **Product Expansion**: Continuing to build out the "Check" product (posture management) to become the central security console for cloud workspaces.

## Why Work Here
- **Remote-First Culture**: Material is a remote-first organization with a physical HQ in San Francisco. Employees can work from home, co-working spaces, or the office. They host in-person company gatherings twice a year. [material.security](https://material.security/careers)
- **Engineering Culture**: The founders come from a strong engineering background (Dropbox, Google, Microsoft Research). The company values "Act with urgency," "Start with yes," and "Engineer customer love."
- **Benefits**: 100% coverage of Health, Dental, & Vision for employees and dependents, unlimited vacation (that they claim is actually used), up to 16 weeks parental leave, cell phone & internet stipend, 401(k), and an AI-native tooling environment (including access to Claude, Cursor).
- **AI-First Workplace**: The company actively invests in AI tools for its own productivity, making it an attractive environment for engineers who want to work with cutting-edge tech.
- **Meaningful Impact**: The product protects critical infrastructure for thousands of businesses, solving a pressing and evolving problem.

## Sources
1. [material.security - Product & Security Overview](https://material.security/)
2. [material.security - About Us and Leadership](https://material.security/about)
3. [material.security - Careers Page](https://material.security/careers)
4. [material.security - Remote-First Culture](https://material.security/resources/remote-first-culture-built-on-flexibility-boundary-setting-autonomy-and-meetups)
5. [linkedin.com - Material Security Company Page](https://www.linkedin.com/company/materialsecurity)

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