---
title: 'Sr. Technical Support Engineer (JTAC) at Extreme Networks'
canonical: 'https://feeny.ai/job/sr-technical-support-engineer-jtac-extreme-networks-tokyo-cbweak4hqa12'
type: 'job'
last_seen: '2026-09-08'
---

# Sr. Technical Support Engineer (JTAC) at Extreme Networks

- **Company:** Extreme Networks
- **Location:** Tokyo, Japan
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-09
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/extremenetworks/cff10340-bd5f-4f76-bbd9-d8475d178f21

## Job description

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

Japan Technical Assistance Center (JTAC) Responsibilities: Provide Support for partners and end customers via telephone, e-mail, and web

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

## About Extreme Networks

## Company Overview
- **One-liner**: Extreme Networks is a publicly traded leader in AI-powered cloud networking, providing unified, secure, and simplified network solutions for enterprises.
- **Entity Type**: Public (NASDAQ: EXTR)
- **Headquarters**: Morrisville, North Carolina, United States
- **Founded**: 1996
- **Founders**: Stephen Haddock, Herb Schneider, Gordon Stitt

## Core Business
- **Primary industry**: Enterprise networking, cloud networking, and AI-driven network management.
- **Target customers**: B2B – mid-market to large enterprises, service providers, and public sector organizations globally.
- **Mission / purpose**: To push the boundaries of networking technology, making it simpler, faster, more agile, and secure – helping customers connect beyond the network and drive better outcomes.

## Products & Services
- **ExtremeCloud IQ**: Cloud-based network management platform with AI-driven analytics and automation (SaaS).
- **ExtremeXOS**: Modular network operating system for switches and routers.
- **ExtremeWireless**: Wi-Fi 6/6E/7 access points and controllers.
- **ExtremeSwitching**: Enterprise switches for campus, data center, and edge.
- **Extreme Fabric Connect**: Software-defined networking fabric for automated and secure connectivity.
- **ExtremeAnalytics**: Network analytics and visibility tools.
- **ExtremeRouting**: High-performance routers for WAN and edge.

## Market Standing
- **Valuation / Market Cap**: $1.9 billion (as of mid-2026)
- **Key Metric (Revenue)**: $1.3 billion annual revenue (FY2026); SaaS ARR of $244 million
- **Notable Investors / Partners**: Publicly traded with institutional investors; partners include major system integrators and channel resellers.
- **Growth Signals**: 4.0% YoY employee growth (2,300 people); over 3.3 million devices connected to the cloud; strong recurring revenue from SaaS; continued investment in AI and automation.

## Competitive Advantages
- **Unified, AI-driven platform** that combines networking, security, and analytics in a single cloud-native solution.
- **Over 25 years of enterprise networking expertise** with a large installed base and global support.
- **Strong focus on automation and self-driving networks** reduces operational complexity for IT teams.
- **Open architecture and integration** with major cloud providers and third-party ecosystems.

## Strategic Focus
- **AI and automation**: Embedding AI/ML across the portfolio to enable proactive, self-healing networks.
- **Cloud-first approach**: Driving adoption of ExtremeCloud IQ and expanding SaaS offerings.
- **Security convergence**: Integrating network security (e.g., micro-segmentation, zero-trust) directly into the networking stack.
- **Edge and wireless innovation**: Advancing Wi-Fi 7 and private 5G capabilities.

## Why Work Here
- **Culture**: Core values include Teamwork, Transparency, Candor, Curiosity, Ownership, and Inclusion. Multiple Employee Resource Groups (ERGs) foster an inclusive environment.
- **Work model**: Hybrid/remote-friendly offices in Morrisville (HQ), Salem (NH), Markham (Canada), and San Jose (CA) – roles vary by team.
- **Benefits**: Comprehensive compensation and benefits package supporting physical, emotional, and financial health.
- **Engineering culture**: Opportunity to build next-generation AI-driven, self-driving networks; work with big data, machine learning, and cloud technologies.
- **Early career programs**: Internships and development programs for university students and recent graduates.
- **Employer rating**: 3.9/5.0 on LinkedIn (1,184 reviews) with strong work-life balance (4.0) and culture (3.9).

## Sources
1. [LinkedIn Company Page](https://linkedin.com/company/extreme-networks)
2. [Extreme Networks Careers Page](https://www.extremenetworks.com/about-extreme-networks/career)
3. [Extreme Networks Company Page](https://www.extremenetworks.com/about-extreme-networks/company)
4. [Extreme Networks Investor Relations](https://investor.extremenetworks.com/overview/default.aspx)
5. [Extreme Networks Lever Careers](https://jobs.lever.co/extremenetworks)

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