---
title: 'Sr. Technical Support Specialist at Alliance Defending Freedom'
canonical: 'https://feeny.ai/job/sr-technical-support-specialist-alliance-defending-freedom-washington-6xfhrresdsxj'
type: 'job'
last_seen: '2026-09-09'
---

# Sr. Technical Support Specialist at Alliance Defending Freedom

- **Company:** Alliance Defending Freedom
- **Location:** Washington, DC
- **Compensation:** $78k–$100k
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/alliancedefendingfreedom/jobs/5413358008?gh_jid=5413358008

## Job description

Make a difference with us! At Alliance Defending Freedom, we believe God has brought you here for His purpose—to stand for truth and defend the God-given right to live and speak it. Together, we protect religious freedom, free speech, the sanctity of life, marriage and family, and parental rights. Review our [Statement of Faith](https://adflegal.org/about-us/careers/statement-of-faith/) to ensure we’re a fit for you.

Location: Washington D.C.

## Team Overview

In this role, you are responsible for investigating, diagnosing, and resolving technical support issues for the ministry. In addition to serving your peers with IT related issues, you will also act as an advanced support specialist for your team by assisting junior-level team members when needed and investigating more complex issues. In this role, you'll work out of our new Texas office and report to our Service Desk Manager.

## Key Responsibilities

- Provide advanced onsite and remote technical support across all ministry platforms, including cloud-based applications, SaaS tools, endpoint devices, and network systems, leveraging modern remote management and monitoring tools.
- Document, track, and monitor all incidents and service requests within the IT service management (ITSM) platform to ensure timely resolution, accurate reporting, and knowledge base maintenance.
- Coordinate with team leads, IT personnel, and third-party vendors to address issues related to existing IT systems, cloud platforms, and implementations of new technologies, including migrations and integrations.
- Triage, prioritize, and route service desk tickets using the Service Desk system, ensuring proper categorization, escalation paths, and SLA compliance across all support tiers.
- Serve as the primary owner of Tier 1 and Tier 2 (advanced) support incidents, including escalations from Tier 1; engage Tier 3 or vendors as needed for complex infrastructure or application issues.
- Assist end users experiencing technical difficulties with a customer-first approach, ensuring all work is carried out in a timely manner, within defined SLAs, and with clear status communication throughout resolution.
- Collaborate with IT infrastructure, Enterprise Applications, Cybersecurity, and development teams to reproduce issues in test environments, validate patches and fixes, and support change management processes.
- Manage IT asset inventory and equipment lifecycle, including procurement tracking, hardware refresh cycles, configuration, imaging, and disposal, using asset management tools to ensure accurate records and minimize downtime.
- Administer, update, and troubleshoot unified communications systems, including VoIP/cloud telephony platforms, video conferencing tools (e.g., Microsoft Teams, Zoom), and collaboration technology.

## Minimum Qualifications

- 5+ years of experience in IT service desk operations.
- Proficient in Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive), Windows 10/11, macOS, and other enterprise software applications.
- Ability to travel as needed.

Pay & Benefits

At Alliance Defending Freedom, we offer a competitive compensation and benefits package to support your well-being and growth. While we do not disclose specific salary ranges, our compensation is competitive with top non-profit law firms. Our benefits include 100% covered medical and dental insurance, medical and dependent care reimbursement, paid disability, long-term care, life insurance, and a 401(k) plan with a 4% company match. We prioritize work-life balance with paid time off and 12 paid holidays each year.

Want to Know More About ADF?

This salary range is reflective of a position based in Washington, D.C. This range is a good faith estimate, and the actual salary may vary based on the candidate’s experience, skills, qualifications, and office location.

Washington, D.C. Salary Range $77,800—$99,700 USD

## About Alliance Defending Freedom

## Company Overview
- **One-liner**: Alliance Defending Freedom (ADF) is the world’s largest legal organization dedicated to protecting religious freedom, free speech, the sanctity of life, marriage and family, and parental rights through litigation, advocacy, and attorney training.
- **Entity Type**: Private (501(c)(3) religious nonprofit)
- **Headquarters**: Scottsdale, AZ, USA (with additional offices in Lansdowne, VA; Washington, D.C.; Lawrenceville, GA; and Dallas, TX)
- **Founded**: 1994
- **Founders**: A coalition of more than 30 prominent Christian leaders

## Core Business
- **Primary industry**: Legal advocacy and public-policy litigation
- **Target customers**: Clients (individuals, churches, ministries) defending religious liberty and free speech; allied attorneys and law students; donors (Ministry Friends); and the broader alliance of partner organizations.
- **Mission**: To keep the door open for the gospel by advancing every person’s God-given right to live and speak the truth. ADF pursues strategic victories in law, policy, and the public square.

## Products & Services
- **Direct Litigation (Legal Representation)**: ADF takes cases pro bono for clients whose God-given rights are threatened. It has won nearly 80% of its cases, including 20 victories at the U.S. Supreme Court.
- **Attorney Network & Training**: Over 5,300 allied attorneys worldwide who receive training, mentorship, and resources to advance religious freedom in their own jurisdictions.
- **ADF Action & ADF Church & Ministry Alliance**: Advocacy and educational arms that equip pastors, churches, and ministry leaders in defending their constitutional rights.
- **Viewpoint Diversity Score Business Index**: A tool that rates Fortune 100 companies on their respect for free speech and religious liberty, used to encourage corporate policy change.
- **Blackstone Legal Fellowship**: A high‑profile summer legal training program for law students, preparing the next generation of constitutional lawyers.

## Market Standing
- **Valuation/Market Cap**: Not applicable (nonprofit); annual revenue not publicly disclosed.
- **Key Metric**: Total network of 5,300+ allied attorneys; 20 U.S. Supreme Court victories; ~80% overall win rate.
- **Notable Donors/Partners**: Fully funded by private donations (Ministry Friends); no government funds. Partners include a wide alliance of Christian ministries, churches, and individual supporters. ADF does not charge clients for representation.
- **Growth Signals**: Five U.S. offices; continued expansion of the attorney network; recent Supreme Court wins (e.g., *303 Creative v. Elenis*); increasing visibility through the Viewpoint Diversity Score Business Index.

## Competitive Advantages
- **Scale**: World’s largest legal organization focused on religious liberty and family rights.
- **Track Record**: Unmatched Supreme Court success (20 wins) and an ~80% overall case‑win rate.
- **Attorney Network**: A ready‑made force of over 5,300 allied lawyers who can be deployed nationwide.
- **Strategic Patience**: The “generational wins” approach seeks lasting legal and cultural change rather than short‑term victories.
- **Funding Model**: No government or corporate strings attached – fully donor‑supported, enabling principled litigation.

## Strategic Focus
- **Five Generational Wins**: Protecting religious freedom, free speech, the sanctity of life, marriage and family, and parental rights.
- **Policy & Corporate Engagement**: Expanding influence beyond the courtroom via the Viewpoint Diversity Score and corporate‑affairs initiatives.
- **Training the Next Generation**: Scaling the Blackstone Legal Fellowship and other attorney‑training programs to ensure long‑term bench strength.
- **Global Reach**: Expanding the alliance model internationally through allied attorneys and partnerships.

## Why Work Here
- **Culture & Mission**: A faith‑based, collaborative environment where employees are encouraged to grow spiritually and professionally. Daily chapel, prayer gatherings, and a full‑time chaplain are central to the workday.
- **Work‑Life Balance**: Generous paid time off (PTO), 12 paid holidays, maternity/paternity/adoption leave, and free personal finance advisory services.
- **Compensation & Benefits**: 100% employer‑paid medical and dental premiums for employee and family; health savings account with employer contribution; 401(k) with 4% match; life, AD&D, disability, and long‑term care insurance; access to a vast library of online professional education courses.
- **Office & Flexibility**: Five U.S. offices (Scottsdale, AZ; Lansdowne, VA; Washington, D.C.; Lawrenceville, GA; Dallas, TX). Roles are generally office‑based; the interview process includes an in‑person final round.
- **Interview Process**: Typically 3–4 weeks, involving a recruiter screen, a deeper discussion with the hiring manager, and a final day of multiple in‑person interviews.
- **Employment Requirement**: All team members must share and uphold ADF’s Statement of Faith, grounded in the Apostles’ Creed and historic Christian tradition.

## Sources
1. [ADF Careers Page](https://adflegal.org/careers/)
2. [ADF About Us](https://adflegal.org/about/)
3. [ADF Homepage](https://adflegal.org/)
4. [ADF Career Opportunities](https://adflegal.org/careers/career-opportunities/)
5. [ADF LinkedIn](https://www.linkedin.com/company/alliance-defending-freedom)

## Other roles at Alliance Defending Freedom

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- [HR Coordinator](https://feeny.ai/job/hr-coordinator-alliance-defending-freedom-lansdowne-38ja3y4pcd5e) — Lansdowne, VA
- [Legal Counsel, Public Policy](https://feeny.ai/job/legal-counsel-public-policy-alliance-defending-freedom-lansdowne-943f1afq683j) — Lansdowne, VA / Dallas, TX
- [Senior Counsel, Federal Public Policy](https://feeny.ai/job/senior-counsel-federal-public-policy-alliance-defending-freedom-washington-mv0bgadzd0ec) — Washington, DC
- [Legal Administrative Assistant](https://feeny.ai/job/legal-administrative-assistant-alliance-defending-freedom-lansdowne-0es4ecvje6pn) — Lansdowne, VA
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