--- title: 'SRE - Database Reliability (All Levels) at Casap' canonical: 'https://feeny.ai/job/sre-database-reliability-all-levels-casap-new-york-7f2w8zhgheks' type: 'job' last_seen: '2026-10-16' --- # SRE - Database Reliability (All Levels) at Casap - **Company:** Casap - **Location:** New York, NY - **Compensation:** $176k–$250k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-08 - **Last confirmed live:** 2026-10-16 - **Apply:** https://jobs.gem.com/casap/am9icG9zdDq8xNPWeGaL3MBvVsmwlE9z ## Job description Location(s) This is a hybrid role based out of our San Francisco, CA or New York, NY office. Our team works in-office time on Mondays, Wednesdays, and Fridays. ## About the Role We're hiring an SRE to own our production databases end to end, weighted toward database reliability rather than general infrastructure. Casap builds dispute-resolution software for banks and credit unions, and we onboard new financial-institution clients every month. Our data layer runs on Aurora PostgreSQL today, with OpenSearch and a TimescaleDB metrics store beside it, and part of it is moving to DynamoDB. You'll make sure that data is backed up, restorable, fast and upgraded on time, and you'll carry it safely through the migration and after it. Platform engineering already covers infrastructure as code, CI and networking, so you'll spend most of your time on the data layer itself. You'll join the Foundations team and work in a regulated environment (PCI DSS and SOC 2). ## What You'll Do - Aurora PostgreSQL in production: availability, performance, capacity planning and major-version upgrades. - Backups and restores: backup policy, point-in-time recovery, and scheduled restore tests with - measured recovery time and data-loss targets. - The DynamoDB migration, from the data side: access-pattern and data-model review, backfill - and dual-write plans, validation, cutover and rollback. - Database access and security: least-privilege roles, credential rotation, audit logging and - encryption, in line with PCI DSS and SOC 2. - Data-layer observability: slow queries, connection saturation, replication lag and storage - growth, with alerting in Datadog. - On-call for data-layer incidents: response, follow-through and written post-incident reviews. - Runbooks clear enough that the rest of engineering can operate the databases without you. ## What You’ve Done - You've run PostgreSQL in production and been the person accountable when it broke. - You have deep PostgreSQL skills: query planning, indexing, vacuum and bloat, connection pooling, replication and major-version upgrades. - You've done real backup and restore work: point-in-time recovery, restore drills and measured recovery times. - You know data stores on AWS, including Aurora PostgreSQL (Serverless v2) and DynamoDB data modeling (access patterns, key design, capacity). - You're comfortable with Terraform or OpenTofu, CI pipelines and scripting in Python, Go or Bash. - You've worked under PCI DSS, SOC 2 or a similar regime, or you're ready to. - You write clearly: runbooks, migration plans and incident reviews that other people can act on. ## Nice to Have - TimescaleDB in production - A completed migration from a relational database to DynamoDB - Datadog database monitoring - Experience in payments, banking, or another fintech setting ## About Casap ## Company Overview - **One-liner**: Casap builds AI agents that automate dispute resolution and fraud management for banks, credit unions, and fintechs. - **Entity Type**: Private (Series A) - **Headquarters**: San Francisco, California, United States (with offices in New York City and Paris) - **Founded**: 2023 - **Founders**: Shanthi Shanmugam (CEO) and Saisi Peter ## Core Business - **Primary industry**: Financial Technology (Fintech) / AI-Powered Dispute & Fraud Automation - **Target customers**: B2B — Banks, credit unions, and fintechs - **Mission statement**: "Reduce first-party fraud, automate disputes, protect the bottom line, and build consumer trust that lasts." ## Products & Services - **Casap Copilot & Collaboration Platform**: An AI-powered platform that fully automates disputes end-to-end. It uses agentic AI to handle claims processing, reduce first-party fraud losses, and ensure compliance with regulations like Reg E, Reg Z, and card-network rules. The platform is designed to automate up to 30% of dispute cases, cutting resolution times from months to days. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Total Funding**: $33.6M (across 4 rounds) - **Funding History**: - Pre-Seed (Feb 2024): $100K — led by Curql - Pre-Seed (Oct 2024): $1.5M — led by Primary Venture Partners - Seed (Oct 2024): $7.0M — led by Lightspeed Venture Partners - Series A (Sep 2025): $25M — led by Emergence Capital (with participation from SoFi and others) - **Notable Investors**: Emergence Capital, Lightspeed Venture Partners, Primary Venture Partners, SoFi, Curql - **Key Metric**: Headcount of 37 employees (+325% YoY), distributed across 6 countries (US, Brazil, Canada, Kenya, Bangladesh, Algeria) - **Growth Signals**: - Joined the Alkami Technology partner ecosystem (July 2026) as an Elements partner, enabling integration with Alkami's digital banking platform. - Named an Inc. Female Founder 500 honoree (Shanthi Shanmugam). - CEO's background at Robinhood; co-founder's experience at Chime (saved $10M in first year using AI for disputes). ## Competitive Advantages - **Deep domain expertise**: Founders bring firsthand experience from Robinhood and Chime, giving them unique insight into the operational pain points of dispute and fraud management at scale. - **Proven ROI**: Co-founder Saisi Peter's work at Chime demonstrated that AI applied to disputes saved $10M in the first year and that unresolved disputes were the #2 reason for customer churn. - **Agentic AI approach**: Purpose-built AI agents designed specifically for financial institutions, handling high-cost, high-risk functions that are still largely manual. - **Regulatory compliance baked in**: Platform automatically meets Reg E, Reg Z, and card-network obligations, reducing risk for clients. ## Strategic Focus - **Scaling the partner ecosystem**: The Alkami integration is a key channel strategy to reach more banks and credit unions. - **Deepening AI capabilities**: Continuing to build out agentic AI to handle more complex dispute and fraud scenarios autonomously. - **Expanding customer base**: Targeting both traditional financial institutions and digital-first fintechs. ## Why Work Here - **Purpose-driven mission**: The work directly impacts real people — faster dispute resolutions, fewer fraud losses, and consumers who feel heard. The company emphasizes that "what you build here matters." - **Collaborative culture**: "Every voice matters here" — the company values diverse backgrounds and perspectives. - **High bar, fast pace**: The culture is described as "move fast, build right" — a balance of speed and quality for those who want to build something meaningful. - **Remote-friendly with hubs**: Offices in San Francisco (HQ) and New York City, with a distributed workforce across 6 countries. - **Notable perks**: Not explicitly listed, but the engineering culture is a priority — a Founding Engineer/Head of Engineering role exists, and the technical team makes up a significant portion of headcount. - **Active hiring**: Currently posting for 4 roles (Senior/Staff Backend Engineer, Head of Customer Success, Technical Program Manager, Customer Success Manager). ## Sources 1. [casaphq.com](https://www.casaphq.com/about) 2. [linkedin.com](https://linkedin.com/company/casaphq) 3. [cbinsights.com](https://www.cbinsights.com/company/casap) 4. [theorg.com](https://theorg.com/org/casap) 5. [casaphq.com/careers](https://www.casaphq.com/careers/now-hiring) ## Other roles at Casap - [Executive Assistant to the CEO](https://feeny.ai/job/executive-assistant-to-the-ceo-casap-new-york-8c9haejzhpcq) — New York, NY - [Head of Finance](https://feeny.ai/job/head-of-finance-casap-new-york-e5neks7v8wg9) — New York, NY - [Director of Implementations](https://feeny.ai/job/director-of-implementations-casap-new-york-55s442xmw16j) — New York, NY - [Founding Product Designer](https://feeny.ai/job/founding-product-designer-casap-new-york-d2s5h3y4bm0m) — New York, NY - [Engineering Leadership](https://feeny.ai/job/engineering-leadership-casap-new-york-qgkx9z3ysmtq) — New York, NY - [Director of Product Marketing](https://feeny.ai/job/director-of-product-marketing-casap-new-york-1z8bhw6xns1r) — New York, NY - [Senior Partnerships Manager](https://feeny.ai/job/senior-partnerships-manager-casap-new-york-vjp74mynvrbr) — New York, NY - [Customer Experience Manager](https://feeny.ai/job/customer-experience-manager-casap-new-york-s3gmj524ad31) — New York, NY - [Senior AE (Director of Strategic Relationships)](https://feeny.ai/job/senior-ae-director-of-strategic-relationships-casap-remote-e03rc48fvtcy) - [Backend Engineer (All Levels)](https://feeny.ai/job/backend-engineer-all-levels-casap-new-york-cee3xf2pcpjr) — New York, NY