--- title: 'SSDI Case Manager at Advocate' canonical: 'https://feeny.ai/job/ssdi-case-manager-advocate-orlando-sjn74bvhjnvb' type: 'job' last_seen: '2026-09-10' --- # SSDI Case Manager at Advocate - **Company:** Advocate - **Location:** Orlando, FL - **Work type:** remote - **Posted:** 2024-10-14 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.lever.co/advocate/0af34a16-3b60-4b66-8731-2df9d31ec75b ## Job description ## Overview At Advocate, our mission is to empower Americans to obtain the government support they've earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting-edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNA’s and case managers. We are seeking a highly organized and dedicated Case Manager to join Advocate and oversee the progress of disability cases at the Initial Application (IA) and Reconsideration (Recon) levels. You will manage a large caseload and work directly with claimants, ensuring they receive regular updates and assistance throughout the process. Your role will include analyzing medical records, filing recon appeals, and collaborating with SSA/DDS to resolve case-related issues. If you have strong time-management skills and thrive in a fast-paced, client-focused environment, this position will allow you to make a meaningful impact on the lives of claimants. Job Responsibilities - Conduct Welcome Calls, file appeals, take action on claims needing attention, respond to Claimant calls, SMS, and emails, and other claim management work streams - Offer an empathetic, best-in-class experience for our claimants - Proactively communicate with claimants, ensuring they are informed of the progress of their cases. - Collaborate with SSA/DDS to resolve case-related issues and keep the case on track. - Use our technology to support claimants through the application and adjudication process - Help improve our technology and operations, providing feedback to strengthen our ability to help claimants - Proactively identify challenges and offer solutions. ## Qualifications - Minimum of one year of SSDI/SSI case management experience is required. - Strong organizational and time-management skills to handle a large caseload. - Thorough knowledge of Social Security’s disability process and familiarity with DDS/SSA forms. - Ability to work in a fast-paced environment while maintaining attention to detail and task completion. - Preference for a small start-up environment with high ownership and high responsibility. - Desire to transform the disability application and adjudication process. - Ability to quickly pivot, change process, and adopt new ways of doing things. - Familiarity with Salesforce or a similar CRM This is a remote position and Advocate is currently a fully remote team. Advocate is an equal opportunity employer and values diversity in the workplace. We are assembling a well-rounded team of people passionate about helping others and building a great company for the long term. ## About Advocate ## Company Overview - **One-liner**: Advocate is an AI-powered technology platform that helps Americans access government disability benefits more quickly and efficiently. - **Entity Type**: Private (early-stage startup) - **Headquarters**: San Francisco, California, USA - **Founded**: 2023 - **Founders**: Not publicly disclosed ## Core Business - **Primary industry**: Government benefits technology / Healthcare IT - **Target customers**: B2C – individuals applying for Social Security Disability Insurance (SSDI) and other government disability benefits - **Mission**: Drive the time between need and relief down to zero by combining proprietary AI with expert human advocacy ## Products & Services - **AI‑Powered Benefits Platform**: An intelligent intake and case‑management system that streamlines the SSDI application process, reducing bureaucratic delays and long wait times. - **Expert Human Support**: A team of hearings representatives (EDPNA/attorneys), case managers, and client engagement associates who provide personalized guidance alongside the technology. ## Market Standing - **Valuation**: Not publicly available (early‑stage startup) - **Key Metric**: Total funding not disclosed; company is operating with a small team (~5 employees as of August 2026) - **Notable Investors/Partners**: Not publicly disclosed - **Growth Signals**: Actively hiring across multiple remote roles (Product Engineer, Tech Support, SSDI Hearings Representative, etc.) – indicates early scaling phase ## Competitive Advantages - **AI‑First Approach**: Proprietary AI models that automate and accelerate the disability benefits application process, a traditionally manual, paper‑heavy system. - **Human‑in‑the‑Loop**: Combines technology with experienced hearings representatives to deliver high‑quality representation at scale. - **Mission‑Driven Focus**: Clear social impact – helping vulnerable populations access benefits they have earned. ## Strategic Focus - **Product Expansion**: Building a unified intake system for the Social Security Administration to further reduce wait times and eliminate bureaucratic obstacles. - **Team Scaling**: Growing the engineering and operations teams to support increasing claim volume and geographic coverage. ## Why Work Here - **Remote‑First Culture**: Majority of roles are fully remote (86% remote per recent data), with some positions in San Francisco and Orlando. - **Mission‑Driven Environment**: Opportunity to work on a product with tangible social impact – helping Americans get the benefits they deserve. - **Small Team, Big Impact**: With ~5 employees, new hires will have significant ownership and influence over product direction. - **Technology Stack**: Work with modern AI/ML tools and build systems that directly improve real‑world outcomes. ## Sources 1. [jobera.com – Advocate Careers](https://jobera.com/employer/advocate/) 2. [joinadvocate.com – Careers](https://www.joinadvocate.com/careers) ## Other roles at Advocate - [SSDI Hearings Representative (EDPNA or Attorney)](https://feeny.ai/job/ssdi-hearings-representative-edpna-or-attorney-advocate-orlando-gyz1m9790ysf) — Orlando, FL - [Client Engagement Associate](https://feeny.ai/job/client-engagement-associate-advocate-orlando-egy5j0mzc57x) — Orlando, FL - [Claims Assistant](https://feeny.ai/job/claims-assistant-advocate-orlando-9zk2nt973p5p) — Orlando, FL