--- title: 'Staff AI Platform Engineer at Pushpay' canonical: 'https://feeny.ai/job/staff-ai-platform-engineer-pushpay-auckland-yfn61hzqpzds' type: 'job' last_seen: '2026-09-10' --- # Staff AI Platform Engineer at Pushpay - **Company:** Pushpay - **Location:** Auckland, New Zealand - **Posted:** 2026-08-25 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/pushpay/jobs/8014545 ## Job description ## The Role in 60 Seconds Most companies are still experimenting with AI wrappers in local environments. At Pushpay, we are building production-grade agentic systems that directly amplify how our entire engineering organization builds, ships, and operates software. As a Staff AI Platform Engineer, you will operate with significant autonomy to architect, run, and scale our internal agentic platforms and developer tooling (like PR review agents, SDLC copilots, and context engines). You won't just build these systems—you will own their operational discipline, cost governance, evaluation suites, and reliability in production, acting as a force multiplier for every engineer across Pushpay. ## Why This Role is Different - True Engineering Leverage: You aren't building internal gimmicks. You are designing systems that fundamentally transform our SDLC and reduce friction for every product team. - Production-Grade Non-Determinism: You treat agents as distributed, operational workloads—implementing token budgets, trace-level observability (OTEL, Langfuse), SLOs/SLIs, and eval-driven regression testing before code hits main. - Influence Without Dictatorship: You won't enforce top-down mandates. You will drive org-wide adoption of tools like Claude Code and custom MCP implementations through technical credibility, pairing with teams, and building platforms engineers want to use. ## What You'll Do - Architect & Build Agentic Systems: Design internal supervisor loops, router patterns, and state machines using the Claude Agent SDK, AWS Bedrock, and frameworks like LangGraph. - Run Workloads at Scale: Establish SLOs for agent success rates, latency, and token efficiency. Take point on observability, prompt versioning, and incident response when agents misbehave or hallucinate. - Elevate Developer Experience: Identify SDLC bottlenecks, optimize build/CI performance, refine local dev setups (LocalStack, .NET Aspire), and tune AWS serverless architectures (Lambda cold-starts, SnapStart). - Set the Bar for AI Safety & Quality: Define reusable component models, context retrieval (RAG) architecture, and guardrails to ensure autonomous systems degrade safely. ## What We Are Looking For - 8+ Years in Software Engineering with significant time spent as a technical lead in Platform, Infrastructure, or DevEx. - Production Agentic Experience: You have actually operated non-deterministic LLM/agentic workloads in production—managing cost governance, tracing, and eval pipelines, not just building prototype wrapper apps. - Backend & Cloud Mastery: Deep proficiency in C# or Python paired with strong AWS cloud-native expertise (Lambda, API Gateway, Bedrock, IAM/KMS). - Developer Empathy & Leadership: A track record of driving tool adoption and technical standards across multiple teams through pairing, mentorship, and clear communication rather than authority. Tech Stack You'll Touch Claude Agent SDK • AWS Bedrock • LangGraph / LangChain • OTEL • Langfuse • New Relic • C# / .NET • Python • AWS Lambda • .NET Aspire • LocalStack Ready to build the platform that powers the future of our engineering organization? Apply now to join Pushpay's Enablement team as our Staff AI Platform Engineer! You MUST be eligible to work in NZ to be considered for this role. ## About Pushpay ## Company Overview - **One-liner**: Pushpay provides a church engagement platform that unifies giving, groups, and engagement to help churches grow generosity and deepen community connections. - **Entity Type**: Private (acquired by BGH Capital and Sixth Street in 2023) - **Headquarters**: Redmond, Washington, USA (with offices in Allen, Texas, and Colorado Springs, Colorado) - **Founded**: 2011 - **Founders**: Kenny Wyatt, Aaron Senneff, Nolan Smith, Gruia Pitigoi-Aron, Maria Telles, Angelique Rothermel, Cole Schofield, Cary Yocum, Matthew Smith ## Core Business - **Primary industry/industries**: Church Management Software (ChMS), Digital Giving & Engagement, Video Streaming - **Target customers**: B2B — churches, parishes, dioceses, and other mission-based organizations (14,000+ customers) - **Mission or purpose statement**: To help mission-based organizations connect, grow, and drive meaningful change through great software and a culture of generosity. ## Products & Services - **[ChurchStaq™]**: An all-inclusive suite of engagement solutions including a Church Management System (ChMS), mobile app, donor management, and giving solution. (SaaS) - **[ParishStaq™]**: A purpose-built technology suite for Catholic churches to help parishes and dioceses increase generosity and enhance engagement. (SaaS) - **[Resi Media]**: An industry-leading video streaming platform acquired in 2021, enabling organizations to increase engagement and expand their digital presence. (SaaS / Platform) - **Mobile Giving App**: iOS and Android apps for in-person and online giving, including features like Touch ID payments, Fastpay (five-second giving), and credit card entry by camera. - **Reporting & Insights**: Centralized dashboards, customizable reports, and search/filters for data-driven decision-making. - **Customizable Forms**: Tools for creating and managing forms for various church needs. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Over $7.6 billion USD processed through online giving; $210 million in at-risk donations secured annually. - **Notable Investors/Partners**: Acquired by BGH Capital and Sixth Street in 2023. 100+ integrations with existing software tools and databases. - **Growth Signals**: Trusted by more than 14,000 customers; launched ChurchStaq™ in 2023; launched ParishStaq™ in 2022; acquired Resi Media in 2021; Bronze Stevie® Winner for Customer Service Department of the Year 2025. ## Competitive Advantages - **Purpose-built for mission-based organizations**: Unlike generic CRM or giving platforms, Pushpay is specifically designed for churches, with features like at-risk donation recovery, spiritual journey tracking, and church-specific engagement analytics. - **Integrated ecosystem**: Combines giving, ChMS, mobile app, and video streaming into one unified platform, reducing the need for churches to manage multiple disconnected tools. - **100+ integrations**: Seamlessly links with existing software tools and databases, making it easy for churches to adopt without starting from scratch. - **Award-winning customer support**: Recognized with a Bronze Stevie® Award for Customer Service Department of the Year 2025. ## Strategic Focus - **Deepening the product suite**: Continuing to build out ChurchStaq™ and ParishStaq™ as comprehensive, all-in-one solutions for church engagement and administration. - **Expanding the Catholic market**: With the launch of ParishStaq™ in 2022, Pushpay is specifically targeting Catholic parishes and dioceses. - **Growing the video streaming business**: Through the Resi Media acquisition, Pushpay is expanding its digital presence capabilities for churches. - **Data-driven engagement**: Using analytics and insights to help churches track community engagement, giving trends, and spiritual journey progression. ## Why Work Here - **Culture of generosity**: The company emphasizes a culture of generosity and purpose, with employees supporting charitable causes. - **Hybrid work model**: Employees engage in a combination of remote and on-site work, with a typical expectation of 3 days a week on-site. - **Comprehensive benefits**: Includes healthcare benefits, dental insurance, health insurance, Flexible Spending Account (FSA), family and childcare benefits, generous parental leave, and family medical leave. - **Diversity, Equity & Inclusion**: Offers diversity-based Employee Resource Groups (ERGs). - **Career development**: Provides customized development tracks, promotion policies, and job training/talent development programs. - **Offices**: Three offices in the US (Redmond, WA; Allen, TX; Colorado Springs, CO) with a hybrid workspace model. - **Employee size**: 530 total employees. - **Notable perks**: Legal assistance, generous parental leave, and a focus on employee growth and promotion from within. ## Sources 1. [pushpay.com](https://pushpay.com/) 2. [pushpay.com/about-us](https://pushpay.com/about-us) 3. [pushpay.com/about-us/careers](https://pushpay.com/about-us/careers/) 4. [builtin.com](https://builtin.com/company/pushpay) 5. [builtin.com](https://builtin.com/company/pushpay/faq/workplace-perception) ## Other roles at Pushpay - [Channel Solutions Engineer, Resi](https://feeny.ai/job/channel-solutions-engineer-resi-pushpay-allen-bpwxyjsb6c58) — Allen, TX - [Channel Development Manager, Resi](https://feeny.ai/job/channel-development-manager-resi-pushpay-remote-tvfncqgrygbd) - [UX Designer 2](https://feeny.ai/job/ux-designer-2-pushpay-auckland-s44d5r2h2qq0) — Auckland, New Zealand - [Implementation Specialist 2, Catholic](https://feeny.ai/job/implementation-specialist-2-catholic-pushpay-colorado-springs-m01hg14eq6nq) — Colorado Springs, CO - [Customer Success Manager, Enterprise](https://feeny.ai/job/customer-success-manager-enterprise-pushpay-colorado-springs-1qhqsyp8ck4z) — Colorado Springs, CO - [Manager of Customer Growth, Nurture](https://feeny.ai/job/manager-of-customer-growth-nurture-pushpay-colorado-springs-sav1e32mwfeb) — Colorado Springs, CO - [Digital Media Manager, Resi](https://feeny.ai/job/digital-media-manager-resi-pushpay-allen-erkymgj1357d) — Allen, TX - [Account Executive, Mid-Market Resi](https://feeny.ai/job/account-executive-mid-market-resi-pushpay-allen-8h2ggeykjd7f) — Allen, TX - [Office Coordinator (Part Time)](https://feeny.ai/job/office-coordinator-part-time-pushpay-auckland-27rpcqpm6h48) — Auckland, New Zealand - [Technical Support Representative](https://feeny.ai/job/technical-support-representative-pushpay-colorado-springs-fk4jsgq5gypw) — Colorado Springs, CO