--- title: 'Staff Analytics Engineer at Topline Pro' canonical: 'https://feeny.ai/job/staff-analytics-engineer-topline-pro-boston-wgt6pqm13n1d' type: 'job' last_seen: '2026-09-06' --- # Staff Analytics Engineer at Topline Pro - **Company:** Topline Pro - **Location:** Boston, MA - **Employment:** full-time - **Posted:** 2026-07-31 - **Last confirmed live:** 2026-09-06 - **Apply:** https://jobs.ashbyhq.com/topline-pro/a054fb3a-5257-4dd4-898b-df2790e935e9 ## Job description ## ABOUT TOPLINE PRO We’re building AI powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly. Topline Pro is co-founded by Nick Ornitz https://www.linkedin.com/in/nick-ornitz-766935a5/ (CEO) and Shannon Kay https://www.linkedin.com/in/shannonekay/ (CPO) with an excellent team of 80+ rockstars with plans to expand more in 2025. We serve thousands of local service businesses and were named as one of the 2023 and 2024 top 50 Tech Companies building for SMBs https://www.prnewswire.com/news-releases/topline-pro-named-to-2023-smbtech-50-301805646.html. We're YC-backed and well funded with several years of runway, and we’ve experienced rapid growth in the past year. We're in a phenomenal position to scale—with the financial foundation, product-market fit, and momentum to go big. You’ll be joining at an inflection point—where the groundwork is laid and the path to massive impact is clear. We believe “great candidates” do not come about through simply a checkmark next to past experiences. We believe in hiring people not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply. ## 📣 ROLE SUMMARY We're hiring a Staff Analytics Engineer to take ownership of how data is modeled, organized, and scaled at Topline Pro. You'll be responsible for building the data assets that sit at the core of our business—turning information from systems like Stripe, Twilio, Dialpad, Salesloft, HubSpot, and others into clean, trustworthy data models. Your work will give teams across the company confidence in the numbers and the ability to make better, faster decisions. This is a senior, hands-on role at the intersection of engineering, analytics, and business strategy. You'll shape the way data flows through the company and ensure we have the right foundation to measure performance, experiment, and grow. :zap: [https://a.slack-edge.com/production-standard-emoji-assets/16.0/apple-medium/26a1@2x.png] ## What you’ll do - Own the centralized data assets that serve as the source of truth for the company's most important operational questions, including their governance and quality guarantees. - Design scalable data architectures and well-modeled dbt/Snowflake layers that stay performant across SaaS-scale datasets. - Model Stripe data with precision — payments, subscriptions, revenue, and related financial flows. - Codify and democratize standards for SQL optimization, query reusability, documentation, testing, monitoring, and code review, driving consistency and efficiency across the team. - Lead the technical execution of high-complexity BI and analytics projects in Hex, from design through production. - Partner with engineering, product, operations, and GTM teams to understand their needs and translate them into high-impact data solutions. :dart: [https://a.slack-edge.com/production-standard-emoji-assets/16.0/apple-medium/1f3af@2x.png] ## What we’re looking for - 8+ years in analytics engineering, data engineering, or a closely related IC role, with recent depth in modeling for consumption — not just pipeline delivery. - Fluency in SaaS business metrics (MRR, retention, churn, cohorts, expansion) and the modeling decisions behind them. - Extensive Snowflake and dbt experience: incremental strategies, testing, macros, semi-structured data, and an eye on warehouse performance and cost. - Advanced SQL, including the judgment to spot where a model will silently produce wrong numbers rather than fail loudly. - Deep fluency in subscription billing and payments data: invoices, proration, refunds, and revenue recognition Finance can close the books on, applied both to company revenue and to how our payments product is performing. - Track record owning centralized fact and dimension layers the whole company depends on. - Ability to turn ambiguous business questions into durable models, and to raise the bar around you through code review, documentation, and standards. - A failure-modes instinct — anticipates what breaks before shipping, and designs for maintainability over cleverness. Bonus points if you… - Have used Python for ingestion work — Snowpark, custom connectors, or Fivetran - Have experience with Heap or similar product analytics tools - Are familiar with RevOps and CX data stacks (HubSpot, Salesloft, Twilio, Dialpad) - Bring previous startup or high-growth SaaS experience, ideally SMB or product-led 🤝 HOW YOU WORK — LIVING OUR CORE VALUES At Topline Pro, we’re not just hiring for skills — we’re hiring people who embody our core values in how they work, collaborate, and build. Here’s what that looks like in this role: - No Bullsh*t: You value clarity, directness, and real impact. You speak plainly, cut through complexity, and focus on what matters. You don’t posture — you solve. Your work and communication are honest, transparent, and rooted in what’s best for the team and our customers. - Think Big, Learn Fast: You’re energized by ambitious goals and unafraid to tackle messy, ambiguous problems. You take an iterative approach — testing, learning, and improving quickly. You value momentum over perfection and believe that learning happens fastest through building and doing. - One Team, One Dream: You win by working together. You collaborate with empathy, celebrate shared wins, and show up for your teammates — especially when things get hard. You believe trust, respect, and shared ownership are the foundation of great teams. - Empower Every Voice: You seek input from others and value different perspectives — especially when building systems that serve multiple teams. You communicate clearly, listen actively, and make it easy for others to contribute. You care about outcomes that serve everyone, not just your lane. - Be an Owner: You take responsibility for outcomes, not just tasks. You act in the company’s best interest — driving meaningful results, moving with urgency, and treating every dollar and decision like it’s your own. You don’t wait for permission; you see problems and take action. - BOOM!: You take pride in doing great work and lift others up when they do the same. You believe celebration fuels momentum. Whether it’s a major launch or a quick win ## 🙌 WHAT WE OFFER - Full Medical, Dental, and Vision Health Coverage - Computer and workspace enhancements - Monthly stipend for mental and physical health - 401(k) plan (non-matching) - Unlimited vacation, 9 company holidays including election day, and 1 personal volunteer day a year - Company-paid Wellhub membership for fitness and wellness - Dinner covered with Uber Eats + a stocked kitchen to keep you fuele - Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros - Fun-filled team that doesn’t take themselves too seriously, including virtual cameos from the team dog mascots Caro and Alta ## 🏠 ABOUT TOPLINE PRO We're building an AI-powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly. Topline Pro was co-founded by Nick Ornitz https://www.linkedin.com/in/nick-ornitz-766935a5/ (CEO) and Shannon Kay https://www.linkedin.com/in/shannonekay/ (COO), with an excellent team of 120+ rockstars and plans to expand further in 2026. We serve thousands of local service businesses and were named one of the top 50 Tech Companies building for SMBs in 2023 and 2024 https://www.prnewswire.com/news-releases/topline-pro-named-to-2023-smbtech-50-301805646.html. We're YC-backed and well-funded, with several years of runway, and we've experienced rapid growth over the past year. We're in a phenomenal position to scale, with the financial foundation, product-market fit, and momentum to go big. You'll be joining at an inflection point, where the groundwork is laid, and the path to massive impact is clear. We believe "great candidates" do not come about simply from a check mark next to past experience. We believe in hiring people, not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply. Topline Pro is committed to building an inclusive workplace and assembling a team from diverse backgrounds. We ensure that individuals with disabilities receive reasonable accommodation throughout the application and interview process. We strongly encourage applications from underrepresented candidates and those from nontraditional backgrounds. ## About Topline Pro ## Company Overview - **One-liner**: Topline Pro provides an AI-powered platform that helps home service professionals generate websites, manage marketing, handle sales, and streamline operations to grow their businesses. - **Entity Type**: Private (Series B) - **Headquarters**: New York, New York, United States - **Founded**: 2020 - **Founders**: Nick Ornitz (Co-Founder & CEO), Shannon Kay (Co-Founder & COO) ## Core Business - Primary industry/industries: Home Services Technology, AI-powered SaaS for SMBs - Target customers: Home service professionals (roofers, landscapers, electricians, plumbers, etc.), ranging from solo operators to growing teams - Mission or purpose statement: To empower SMBs with AI that gets work done—helping them win work, do work, and get paid. The company aims to be an “unfair advantage” for pros too busy doing the work to manage their online presence. ## Products & Services - **Topline Pro Platform (AI Sales Assistant & Marketing Suite)**: An integrated SaaS platform that includes: - **AI Website Builder**: Rapidly creates custom, SEO-optimized websites for pros. - **Prospect Feed**: Surfaces local jobs as they appear for instant action. - **AI Lead Response**: Automatically responds to new inquiries to capture leads. - **Review Management**: Collects and shares 5-star reviews to build trust. - **Social Media & Content Automation**: Auto-posts content to keep businesses visible. - **Invoicing & Payments**: Sends invoices, accepts online payments, and automates reminders. - **Customer Hub**: Centralizes all customer details, history, and communication. - **Calendar Management**: Provides an organized, conflict-free scheduling system. - **Targeted Advertising**: Optimizes ads to put pros in front of ready-to-hire customers. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metrics**: - **Total Funding**: $44.13M (including a $27M Series B raised approximately one year ago) - **Revenue Booked for Customers**: Over $655M - **Positive Reviews Generated**: Over 100M - **Small Businesses Powered**: 30K+ - **States Served**: 30+ U.S. states - **Notable Investors**: Y Combinator (Winter 2021 batch) and other world-class investors (specific names not fully listed, but the company states it is “supported by world-class investors who believe in our mission”) - **Growth Signals**: Raised a $27M Series B; reports $655M+ in revenue booked for customers; serves thousands of home service pros across 30+ states; team size has grown significantly (listed as 28 on YC but appears larger based on leadership team structure). ## Competitive Advantages - **AI-First, Done-for-You Approach**: Unlike DIY website builders, Topline Pro’s AI acts as a “real teammate” that handles website creation, review collection, lead response, and content posting automatically. - **Vertical Focus**: Solely dedicated to the home services industry, allowing deep specialization in the workflows and needs of pros like roofers and landscapers. - **Unified Platform**: Replaces the need for pros to piece together disparate tools (website builder, CRM, invoicing, marketing) with a single, integrated solution. - **Proven Results**: Tangible metrics (over $655M in revenue booked, over 100M reviews generated) demonstrate strong product-market fit and customer value. ## Strategic Focus - **Scaling the Platform**: Using the $27M Series B to expand product capabilities and market reach. - **Deepening AI Capabilities**: Continuing to build AI that automates more of the business management workload for pros. - **Growing the Customer Base**: Expanding from thousands to tens of thousands of small businesses across more U.S. states. ## Why Work Here - **High-Impact Mission**: The company is “building for builders,” serving a massive, underserved market of home service pros who are skilled at their craft but struggle with business management. - **Strong Growth Trajectory**: As a well-funded Series B company (raised $27M), Topline Pro is in a high-growth phase, offering opportunities for ownership and impact. - **Culture & Values**: Emphasizes speed, big thinking, and celebration of wins. Core values include “Be an Owner,” “Think Big, Learn Fast,” and “One Team, One Dream.” - **Work Environment**: In-person collaboration is valued, with offices in Brooklyn and Boston. The team also has retreats and a “pod culture” with monthly budgets for connection. - **Benefits**: Comprehensive medical, dental, and vision plans; monthly wellness stipend; 401(k) plan; monthly AI tool stipend; yearly professional development budget; top-tier work equipment. - **Leadership**: Led by founders Nick Ornitz (CEO) and Shannon Kay (COO), with a strong leadership team including a VP of Engineering, VP of Data, VP of Sales, and Head of Design. ## Sources 1. [toplinepro.com](https://www.toplinepro.com/) 2. [toplinepro.com/careers](https://www.toplinepro.com/careers) 3. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/topline-pro) 4. [cbinsights.com](https://www.cbinsights.com/company/prophone-1) 5. [ycombinator.com](https://www.ycombinator.com/companies/topline-pro) ## Other roles at Topline Pro - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-topline-pro-boston-5smjh3jdgxzt) — Boston, MA - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-topline-pro-brooklyn-e2yt41yxq3k7) — Brooklyn, NY - [Recruiter](https://feeny.ai/job/recruiter-topline-pro-brooklyn-kj1vxn8fh40a) — Brooklyn, NY - [Recruiter (5 Month Contract)](https://feeny.ai/job/recruiter-5-month-contract-topline-pro-brooklyn-a8mge8wks9x1) — Brooklyn, NY - [Senior RevOps Systems Manager](https://feeny.ai/job/senior-revops-systems-manager-topline-pro-brooklyn-rcbp6983thy8) — Brooklyn, NY - [Field Marketing & Events Specialist](https://feeny.ai/job/field-marketing-events-specialist-topline-pro-brooklyn-n574kn1zxr93) — Brooklyn, NY - [Customer Support Team Manager](https://feeny.ai/job/customer-support-team-manager-topline-pro-brooklyn-jm3h8n036s6w) — Brooklyn, NY - [Business Development Representative - October Cohort](https://feeny.ai/job/business-development-representative-october-cohort-topline-pro-brooklyn-nr0cx5kgzrkb) — Brooklyn, NY - [Senior AI Engineer](https://feeny.ai/job/senior-ai-engineer-topline-pro-boston-jr486v64yjq8) — Boston, MA - [Sales Enablement Manager](https://feeny.ai/job/sales-enablement-manager-topline-pro-brooklyn-7xx6840tvyn5) — Brooklyn, NY