--- title: 'Staff Client Support Engineer at BigID' canonical: 'https://feeny.ai/job/staff-client-support-engineer-bigid-united-states-s6mx307sbkkq' type: 'job' last_seen: '2026-11-10' --- # Staff Client Support Engineer at BigID - **Company:** BigID - **Location:** United States - **Work type:** remote - **Posted:** 2026-11-06 - **Last confirmed live:** 2026-11-10 - **Apply:** https://bigid.com/company/careers/job-details/8933995002?gh_jid=8933995002 ## Job description Who we are: BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: - BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security - BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards - Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies - CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running) - DUNS 100 Best Tech Companies to Work for - Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards - 2024 Inc. 5000 list for the 4th consecutive year! - Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration. ## About the role When a BigID enterprise customer hits a complex, high-impact issue in production, you’re the escalation point. As a Staff Client Support Engineer, you’ll find root causes, deliver fixes and workarounds, and advocate for customers with Engineering and Product. You’ll also raise the technical capability of our 25-person Support organization and influence product and system design. ## What you’ll do - Work directly with customer stakeholders to diagnose and resolve complex issues in production environments. - Analyze logs, metrics, and product code to reproduce issues and identify root causes. - Deliver fixes, workarounds, and configuration guidance tailored to each customer’s requirements. - Coordinate across internal and customer teams to drive multi-party issues to resolution. - Partner with Engineering and Product Management to prioritize bugs, enhancements, and implementation improvements based on customer impact, using data and experience balanced against business constraints. - Share deep technical knowledge through documentation, training, and mentorship across Support and with customers. - Influence adjacent teams’ design decisions to support sound, system-wide architecture. - You’ll cover on-call for a full weekend 2-3 times per year, scheduled in advance, with on-call pay. ## What you’ll bring ## Experience - 7+ years in IT, including 2+ years in a customer-facing technical role, ideally implementing products in enterprise environments. - Strong troubleshooting skills on complex software systems, with the self-direction to work hard problems through independently, starting from written and verbal descriptions from support teams, account managers, and customers. Technical skills - Linux: hands-on installation, configuration, and management, including shell scripting, package managers (apt, yum), archiving tools, SSH/SFTP/SCP, NFS/SMB, and LDAP/Kerberos. - Containers: hands-on experience deploying and operating applications with Docker and Kubernetes. - Cloud: experience with AWS, Azure, or GCP. - Databases: working knowledge of SQL Server, Oracle, PostgreSQL, MySQL, or MongoDB. - Programming: proficiency in at least one language (Python, JavaScript, C++, C#, or Java), including writing scripts or code to diagnose issues and build workarounds. Experience in more than one is a plus. ## How you work - Excellent written and verbal communication, with the ability to explain technical concepts to engineers and non-technical stakeholders alike. - Comfort managing competing priorities and switching between tasks without losing quality. ## Nice to have - Bachelor’s degree in Computer Science, IT, or a related technical field (extensive relevant experience may substitute). - Graduate degree in a technical or business discipline. We look for people who embody our values - Care, Do, Try & Shine. Care - We care about our customers and each other Do - We do what it takes to make a positive impact Try - We try our best, and we don’t give up Shine - We shine and make it our mission always to stand out US Roles: The annual base salary range is $120,000-$140,000. Salaries will vary based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance. We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us [here](https://www.linkedin.com/company/bigid/life/1ebcf6b2-34ec-4fda-b860-8390551a5f57/?viewAsMember=true). [Job Candidate Privacy Notice](https://bigid.com/job-candidate-privacy-notice/) Must be able to exercise independent judgment with little or no oversight. BigID is an E-Verify Participant. ## About BigID ## Company Overview - **One-liner**: BigID provides a unified data security, privacy, and AI governance platform that helps organizations discover, manage, protect, and govern data across cloud, on-prem, and AI environments. - **Entity Type**: Private (Late-stage, total funding $306.1M across 11 rounds) - **Headquarters**: New York, New York, United States - **Founded**: 2016 - **Founders**: Dimitri Sirota (CEO) and Nimrod Vax (Co-Founder & CPO) ## Core Business - **Primary industries**: Computer and Network Security, Data Security, Privacy, AI Governance - **Target customers**: B2B Enterprise – CISOs, CDOs, security and compliance teams - **Mission**: To help organizations earn trust, protect what matters, and unlock the good their data can do [bigid.com](https://bigid.com/company/) ## Products & Services - **BigID Data Security Platform (DSPM)**: Unified platform for data security posture management, risk remediation, data loss prevention (DLP), access control, privacy, labeling, deletion, and data protection. Agentless, cloud-native, with deep password vault integration and scoped RBAC [bigid.com](https://bigid.com/). - **Data‑Aware AI Security & Governance**: AI security posture management (AISPM), shadow AI detection, employee AI access governance, secure data pipeline for AI training, and AI governance controls. Integrates with LLMs, Copilots, and agentic AI [bigid.com](https://bigid.com/). - **AI‑Augmented Remediation**: Labeling, masking, redaction, retention, and deletion at scale, with integrated compliance and privacy controls. - **Data Discovery & Classification**: Patented AI‑supervised classification with thousands of pre‑trained classifiers covering 100+ languages, zero‑configuration discovery, and smart pattern matching. - **Compliance & Privacy Automation**: Automated privacy controls, data mapping, consent management, and deletion workflows for regulations (GDPR, CCPA, etc.). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Annual revenue of $29.6M (estimated) [linkedin.com](https://www.linkedin.com/company/bigid); Total funding of $306.1M across 11 rounds - **Notable Investors/Partners**: Not publicly available from recent search results. The company is backed by venture capital and has won the RSA Innovation Sandbox. - **Growth Signals**: Employees: 475 (‑8.1% YoY) [linkedin.com](https://www.linkedin.com/company/bigid); Operating in 21 countries; LinkedIn followers: 123,455 (+12.2% YoY) [linkedin.com](https://www.linkedin.com/company/bigid); Recognized as one of CNBC’s Top 25 Startups, Deloitte 500 fastest‑growing companies, and Inc. 5000. ## Competitive Advantages - First‑mover in identity‑aware data discovery, actionable DSPM, and a unified Data Security Platform. - Patented AI classification and contextual data mapping, backed by real research rather than buzzwords [bigid.com](https://bigid.com/company/). - Agentless, cloud‑native, and certified for FIPS, PCI, HIPAA, ISO, supporting local execution without data backhaul. - Deep integrations across the data ecosystem (Databricks, Snowflake, Alation, Collibra, Informatica, Wiz, Splunk, ServiceNow, etc.) [bigid.com](https://bigid.com/). - First to deliver controls for all data – cloud, SaaS, unstructured, pipelines, and AI. ## Strategic Focus - Expanding AI security and governance capabilities with the **BigID Next** platform, including AISPM, shadow AI detection, and secure AI data pipelines [bigid.com](https://bigid.com/company/). - Unifying data security, privacy, compliance, and AI governance into a single, enterprise‑grade platform. - Scaling go‑to‑market efforts across North America, EMEA, and APAC while maintaining deep partner integrations. ## Why Work Here - **Culture**: Built on values of “Shine, Do, Try, Care” – celebrating differences, making a positive impact, innovating, and caring about customers and each other [bigid.com](https://bigid.com/company/careers/). - **Work Model**: Hybrid and remote‑flexible; offices in New York (HQ), Argentina, Bulgaria, Israel, India, UK, among others. Typical time on‑site is flexible [builtin.com](https://builtin.com/company/bigid). - **Perks**: Competitive salaries, stock options, comprehensive benefits, flexible hours, generous paid time off, professional growth opportunities, LinkedIn Learning, team events and outings [bigid.com](https://bigid.com/company/careers/). - **Engineering Culture**: Horizontal structure where engineers collaborate across teams and have large impact. “Innovation is in the company’s DNA” [bigid.com](https://bigid.com/company/careers/). Tech stack includes modern data and security tools. - **Recent Recognition**: Built In’s 2023 Best Places to Work, CNBC Top 25 Startups, RSAC Innovation Sandbox winner. ## Sources 1. [bigid.com – Company page](https://bigid.com/company/) 2. [bigid.com – Careers page](https://bigid.com/company/careers/) 3. [bigid.com – Product page](https://bigid.com/) 4. [linkedin.com – BigID company profile](https://www.linkedin.com/company/bigid) 5. 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