--- title: 'Staff Engineering Operations Technical Program Manager at Graphcore' canonical: 'https://feeny.ai/job/staff-engineering-operations-technical-program-manager-graphcore-austin-texas-ffy430feqmnr' type: 'job' last_seen: '2026-09-08' --- # Staff Engineering Operations Technical Program Manager at Graphcore - **Company:** Graphcore - **Location:** Austin Texas, United States - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/graphcore/jobs/8784011002 ## Job description ## About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary We are seeking a Staff Hardware Engineer to provide advanced operational, diagnostic, and engineering support for Graphcore’s Arm-based hardware platforms across lab and data center environments. This role focuses on supporting hardware bring-up, validation, and troubleshooting of complex AI compute platforms, including server blades, racks, and rack-scale infrastructure. The successful candidate will collaborate closely with engineering, platform, and data center teams to ensure the reliability and performance of next-generation AI systems. The Team The Systems Engineering and Hardware Engineering teams are responsible for enabling the bring-up, validation, and operational reliability of Graphcore’s AI infrastructure platforms. The team works closely with server engineering, firmware teams, platform architects, and data center operations to support the development, testing, and deployment of next-generation AI compute systems. This collaborative environment enables rapid problem-solving and continuous improvement of Graphcore’s hardware platforms from early development through production deployment. ## Responsibilities and Duties - Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure. - Support engineering bring-up activities, including component validation and firmware interaction testing. - Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues. - Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements. - Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles. - Interface with facilities and infrastructure teams to understand environmental factors impacting system reliability. - Develop and maintain standard operating procedures (SOPs), troubleshooting guides, and validation documentation. - Provide guidance and mentorship to junior technicians and engineers on troubleshooting methodologies and hardware diagnostics. - Participate in on-call rotations or off-hours support during critical engineering milestones or hardware bring-up phases. Candidate Profile Essential - Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline. - 8 years of strong experience with server hardware architectures and board-level debugging. - Experience analyzing system logs, hardware telemetry, and power/thermal metrics to isolate hardware failures. - Hands-on experience with HPC systems, AI compute platforms, or rack-scale infrastructure. - Strong collaboration skills and ability to work effectively in fast-paced engineering environments. - Excellent written and verbal communication skills. Desirable - Experience supporting prototype or pre-production hardware bring-up. - Familiarity with data center facilities, including liquid cooling and power distribution systems. - Experience using Python, Bash, or automation tools for hardware validation or troubleshooting. - Exposure to structured failure analysis and reliability engineering methodologies. USA Benefits In addition to a competitive salary, Graphcore offers flexible working and a comprehensive benefits package designed to support your health, wellbeing and financial future. Our benefits include medical, dental and vision coverage, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), disability and life insurance, a 401(k) retirement plan, commuter benefits, wellness services and an Employee Assistance Programme (EAP). We welcome people of different backgrounds and experiences; we're committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments. ## About Graphcore ## Company Overview - **One-liner**: Graphcore designs and builds the Intelligence Processing Unit (IPU), a processor purpose-built for machine intelligence, and provides a complete AI compute stack from silicon to software. - **Entity Type**: Private (wholly owned subsidiary of SoftBank Group Corp as of 2025/2026) - **Headquarters**: Bristol, England, UK - **Founded**: 2016 - **Founders**: Nigel Toon and Simon Knowles ## Core Business - **Primary industry**: AI hardware/accelerators, semiconductor design, AI software platform - **Target customers**: Cloud providers (Microsoft Azure), enterprises, AI researchers, hyperscalers - **Mission statement**: “Let innovators create the next breakthroughs in machine intelligence to enhance human potential” ## Products & Services - **[IPU (Intelligence Processing Unit)](https://www.graphcore.ai/)**: A processor designed from the ground up for machine intelligence workloads; uses a massively parallel architecture (MIMD) with fine-grained compute and on-chip memory. - **[IPU-Machine M2000](https://www.graphcore.ai/about)**: Second-generation IPU platform – a 1U server appliance housing 4 MK2 GC200 IPU processors, delivering an 8× performance uplift over the first generation. - **[C2 IPU Accelerator PCIe Card](https://www.graphcore.ai/about)**: PCIe form factor accelerator for server integration, first demonstrated at ICML 2018. - **[Poplar Software Stack](https://www.graphcore.ai/)**: Full SDK and framework integration (PyTorch, TensorFlow) that lets developers target the IPU directly. ## Market Standing - **Valuation/Market Cap**: Acquired by SoftBank Group Corp (amount undisclosed); prior to acquisition valued at $2.77 B (Series E, lead by Ontario Teachers’ Pension Plan Board). - **Key Metric**: Total funding raised prior to acquisition – over $680 M across Series A through E. - **Notable Investors/Partners**: SoftBank (owner), Microsoft (customer and investor), BMW, Samsung, Dell Technologies, Bosch, Sequoia Capital, Atomico, Fidelity, Baillie Gifford, Ontario Teachers’. - **Growth Signals**: Part of the fast-growing SoftBank AI ecosystem; expanding teams globally (Bristol, London, Cambridge, Gdańsk, Hsinchu, Bengaluru); first customer (Microsoft Azure) live since 2018. ## Competitive Advantages - **First purpose-built AI processor**: The IPU architecture is fundamentally different from GPUs – designed specifically for the sparse, parallel nature of neural network computation. - **Full stack ownership**: Graphcore controls silicon, system hardware, and software (Poplar), enabling tight optimisation across the entire compute chain. - **Cloud + on‑prem availability**: IPUs are available in the cloud on Microsoft Azure and as hardware from Dell, giving customers flexible deployment options. - **Strong IP and ecosystem**: 99+ engineering staff; deep expertise in semiconductor, systems, and AI software, backed by long-term SoftBank investment. ## Strategic Focus - **Scale AI infrastructure**: Delivering key technology into SoftBank’s global AI ecosystem and expanding the IPU platform to meet growing demand for AI compute. - **Expand into new regions**: Opening offices and hiring in India (Bengaluru) and across Europe (Gdańsk, London, Cambridge) to accelerate R&D and customer support. - **Democratise AI**: Continuing to lower the barrier for machine intelligence by providing accessible, high-efficiency hardware and software for innovators worldwide. ## Why Work Here - **Flexible hybrid work**: Employees are expected on-site three days a week, with trust and flexibility to balance work and life. - **Comprehensive benefits**: Unlimited annual leave, private medical insurance (UK), dental & health cash plan, income protection, life assurance, pension matched up to 5%, generous parental leave, and a personal development plan. - **Culture and growth**: ML reading groups, board game socials, book clubs, yoga, running, watersports, team events; strong DE+I initiatives; ambitious but supportive environment. - **Perks**: Free barista‑made coffee, snacks, and wellbeing rooms; cycle‑to‑work scheme; gym membership discount; education/training allowances. - **Purpose-driven work**: Opportunity to shape the future of AI compute and see your contributions used by global innovators. ## Sources 1. [graphcore.ai/about](https://www.graphcore.ai/about) 2. [graphcore.ai/](https://www.graphcore.ai/) 3. [graphcore.ai/careers](https://www.graphcore.ai/careers) 4. [graphcore.ai/jobs](https://www.graphcore.ai/jobs) 5. [builtin.com/company/graphcore](https://builtin.com/company/graphcore) ## Other roles at Graphcore - [Technical Programme Manager](https://feeny.ai/job/technical-programme-manager-graphcore-bristol-tnv81pjcg71q) — Bristol, United Kingdom - [Technology Owner](https://feeny.ai/job/technology-owner-graphcore-bristol-d8detpv2a2gt) — Bristol, United Kingdom - [Staff Silicon Physical Design Engineer - Bengaluru](https://feeny.ai/job/staff-silicon-physical-design-engineer-bengaluru-graphcore-bengaluru-5zwkhyr3ps27) — Bengaluru, India - [Staff Robotics Engineer](https://feeny.ai/job/staff-robotics-engineer-graphcore-austin-texas-48zjd6k5bqkd) — Austin Texas, United States - [Staff Engineering Program Support](https://feeny.ai/job/staff-engineering-program-support-graphcore-milpitas-california-hrx7htcx8rkq) — Milpitas California, United States - [Senior Engineering Program Coordinator](https://feeny.ai/job/senior-engineering-program-coordinator-graphcore-milpitas-california-k5rv0zfbxp3p) — Milpitas California, United States - [Principal Network Program Manager, AI Infrastructure](https://feeny.ai/job/principal-network-program-manager-ai-infrastructure-graphcore-milpitas-ta509snr3rw9) — Milpitas California, United States - [Principal Engineering Program Manager](https://feeny.ai/job/principal-engineering-program-manager-graphcore-austin-texas-m5g623168tsj) — Austin Texas, United States - [Staff Hardware Engineer](https://feeny.ai/job/staff-hardware-engineer-graphcore-austin-texas-tf5ew0k0z9g8) — Austin Texas, United States - [Senior Systems Engineer](https://feeny.ai/job/senior-systems-engineer-graphcore-austin-texas-rans7fq8fmbp) — Austin Texas, United States