---
title: 'Staff Internal Service Engineer at Cellanome'
canonical: 'https://feeny.ai/job/staff-internal-service-engineer-cellanome-san-diego-5hc8tsst9kqp'
type: 'job'
last_seen: '2026-09-11'
---

# Staff Internal Service Engineer at Cellanome

- **Company:** Cellanome
- **Location:** San Diego, CA
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/cellanome/jobs/4709019006

## Job description

We’re a well-funded start-up. You’ll get a chance to wear many hats, be a part of a growing team, and have the potential for exciting financial and career growth.

Here’s what sets us apart. We’ve set our sights on some of the biggest challenges facing biology today. We’re amassing a world class team of engineers, scientists, team builders and problem solvers to tackle these challenges heads-on. We’re passionate about developing the next generation technologies that will unravel the complexities of biology.

This is a unique opportunity to build, be part of an exciting start-up and be surrounded by good humans who are super capable, humble and down-to- earth.

Cellanome is adding an Internal Service Engineer responsible for maintaining, troubleshooting, repairing, and supporting our internal fleet of proprietary instruments and platforms. As a member of the Customer Support team, you will work closely with cross-functional teams including Engineering, R&D, and Manufacturing, to ensure the quality and reliability of our products. You will also provide feedback to Research and Product Development teams and support new product Introductions to ensure successful deployment of new and improvements on existing products in the field. The role requires technical expertise, attention to detail, and a passion for providing excellent service.

Essential Duties include, but are not limited to, the following:

- Provide technical support and preventative maintenance on Cellanome platforms for internal and customer applications.
- Diagnose, troubleshoot, and repair equipment malfunctions and failures, including mechanical, electronical, optics, fluidics, and software.
- Assist in the installation and qualification of new equipment or system upgrades.
- Maintain detailed records of service activities, including repair logs, calibration reports, and any necessary system modifications.
- Collaborate with internal teams such as Operations, R&D, Quality, and Manufacturing to develop and implement solutions for product improvements or enhancements.
- Mentor new staff or team members on platform capabilities and design, as well as internal processes and platform handling.
- Support Sales and Customer Service teams with technical questions related to instrumentation.
- Ensure that all service activities comply with internal policies and industry standards.
- Test equipment post-repair, offer feedback to R&D on potential product improvements, and assist in the development of new systems or features.
- Ability to lift up to 50 lbs for approximately 15% of typical working day.
- Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
- Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
- Ability to comply with personal protective equipment requirements.

Role Requirements:

- Bachelor’s or other advanced university degree in engineering, life sciences, or a related field.
- Minimum 5-8 years of service experience, ideally in complex life science tools/instruments space.
- Strong problem-solving skills, can-do attitude, and attention to detail.
- Valid passport and driver’s license.
- Demonstrated ability to perform the Essential Duties of the position with or without reasonable accommodations.

Preferred Qualifications:

- Early-stage company experience.
- Hands-on experience with instrumentation and laboratory equipment; experience as an end-user of related instrumentation.
- Knowledge of cellular biology.

We  provide competitive total compensation packages, including base pay, benefits, and equity. In California, the estimated base salary range for this position is $135,000 - $160,000/year. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What you can expect from us:

You’ll feel the energy when you walk in our door – we work hard, we have fun and we have ambitious plans to grow. Cellanome offers a comprehensive employment package that includes a competitive salary, generous stock options, great individual, and family health plans, a 401(k) and flexibility to balance work and life.

We embrace and celebrate the diversity of our employees. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

## About Cellanome

## Company Overview
- **One-liner**: Cellanome is a biotechnology company developing a live-cell analysis platform that integrates time-lapse imaging with single-cell transcriptomics to reveal how cells evolve, interact, and respond over time.
- **Entity Type**: Private (Series B)
- **Headquarters**: Foster City, California, United States
- **Founded**: 2020
- **Founders**: Mostafa Ronaghi (Co-founder, Executive Board Member), Rowan Chapman (Co-founder, Executive Board Member)

## Core Business
- Primary industry/industries: Biotechnology Research, Life Science Tools, Drug Discovery
- Target customers: B2B; academic research labs, biopharma R&D departments, and contract research organizations (CROs)
- Mission or purpose statement: “Enabling scientists to discover what’s happening inside an individual cell and how it interacts with other cells — fundamental to detecting diseases early, developing more precise treatments, and transforming health outcomes.” [cellanome.com](https://www.cellanome.com/careers)

## Products & Services
- **Cellanome R3200 Platform**: A fully integrated system combining instrumentation, consumables, and software for live-cell analysis. The platform uses proprietary **CellCage™ technology** — biocompatible, tunable microenvironments created via micro-3D printing that allow for culturing, perturbation, time-lapse imaging, and downstream single-cell transcriptomics in a unified workflow. [cellanome.com](https://www.cellanome.com/)
- **Applications**: Supports research in oncology (tumor-immune interactions), immunology, neuroscience (neuron growth, synapse formation), aging & metabolic disease (cellular senescence), and more. Generates AI-ready, structured multimodal datasets linking morphology, function, and molecular profiles. [cellanome.com](https://www.cellanome.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of **$213.7M** across 4 rounds [LinkedIn](https://www.linkedin.com/company/cellanome)
- **Funding History**:
  - Seed Round (Oct 2021): $2.0M
  - Series A (Dec 2021): $21.0M
  - Series A (Aug 2022): $40.7M
  - Series B (Jan 2024): **$150.0M** (2 investors) [LinkedIn](https://www.linkedin.com/company/cellanome)
- **Notable Investors/Partners**: Backed by “top-tier investors.” Chairman of the Board includes **Jay Flatley** (former CEO of Illumina). Board also includes **Omead Ostadan** (CEO), Mostafa Ronaghi, Rowan Chapman. [cellanome.com](https://www.cellanome.com/company)
- **Growth Signals**:
  - **Headcount**: 96 employees (+668.8% YoY growth) [LinkedIn](https://www.linkedin.com/company/cellanome)
  - **LinkedIn Followers**: 5,711 (+154.8% yearly) [LinkedIn](https://www.linkedin.com/company/cellanome)
  - Active job postings: 6 (up +100% yearly) [LinkedIn](https://www.linkedin.com/company/cellanome)
  - Offices in Foster City (HQ), San Diego, and Redwood City, CA; additional presence in Singapore, South Korea, and the UK. [LinkedIn](https://www.linkedin.com/company/cellanome)

## Competitive Advantages
- **Proprietary CellCage™ Technology**: A unique micro-3D printed biocompatible enclosure that keeps cells alive and intact, enabling dynamic observation (time-lapse imaging) followed by single-cell molecular profiling — unlike traditional methods that destroy cells for analysis. [cellanome.com](https://www.cellanome.com/)
- **AI-Ready Multimodal Data**: The platform generates structured, longitudinal datasets that link cellular behavior/morphology to transcriptomics, specifically designed to power AI/ML-driven discovery in biology and drug development. [cellanome.com](https://www.cellanome.com/)
- **Founding Team & Board**: Led by veterans from Illumina (Jay Flatley, Mostafa Ronaghi) and other life science powerhouses, providing deep industry expertise and credibility. [cellanome.com](https://www.cellanome.com/company)
- **Massively Parallel Scale**: Enables studies from single cells to complex ensembles at high resolution, addressing a critical gap in current static analysis tools. [cellanome.com](https://www.cellanome.com/)

## Strategic Focus
- **Commercialization**: Actively expanding research, engineering, and commercial teams to bring the R3200 platform to market and partner with leading academic labs and biopharma companies. [cellanome.com](https://www.cellanome.com/careers)
- **Data Infrastructure for Biology**: Building the foundational data layer (“data infrastructure that biology has been missing”) to enable a new era of precision medicine and AI-driven therapeutic development. [cellanome.com](https://www.cellanome.com/company)
- **Key Research Verticals**: Deepening applications in oncology, immunology, neuroscience, and aging/metabolic disease. [cellanome.com](https://www.cellanome.com/)

## Why Work Here
- **Culture**: Described as “smart, humble, and kind” — a team that is “serious about science and about building a workplace where people feel connected, supported, and inspired.” Emphasis on collaboration, curiosity, and groundbreaking science. [cellanome.com](https://www.cellanome.com/careers)
- **Work Environment**: Monthly company meetings, socials, and employee-led interest groups. “We work hard and have fun.” [cellanome.com](https://www.cellanome.com/careers)
- **Growth**: Hands-on learning and meaningful opportunities to take on new challenges. Rapidly growing company (+668% headcount YoY) offers significant career development potential. [cellanome.com](https://www.cellanome.com/careers)
- **Compensation & Benefits**: Competitive salary, attractive equity, comprehensive health plans (individual & family), 401(k) plan, and flexibility to balance work and life. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/cellanome)
- **Locations**: HQ in Foster City, CA; labs/offices in San Diego and Redwood City, CA. Hybrid/office roles likely given lab-based nature of many positions. [LinkedIn](https://www.linkedin.com/company/cellanome)
- **Engineering Culture**: Opportunity to work on cutting-edge problems at the intersection of biology, micro-engineering, optics, and AI/ML. Actively hiring a Machine Learning Engineer and Computational Biologist. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/cellanome)

## Sources
1. [cellanome.com](https://www.cellanome.com/)
2. [cellanome.com - Company](https://www.cellanome.com/company)
3. [cellanome.com - Careers](https://www.cellanome.com/careers)
4. [job-boards.greenhouse.io - Cellanome](https://job-boards.greenhouse.io/cellanome)
5. [LinkedIn - Cellanome](https://www.linkedin.com/company/cellanome)

## Other roles at Cellanome

- [Senior Staff Manufacturing Process Engineer](https://feeny.ai/job/senior-staff-manufacturing-process-engineer-cellanome-foster-city-tmj34geb8xc2) — Foster City, CA
- [Head of Systems Engineering](https://feeny.ai/job/head-of-systems-engineering-cellanome-san-diego-e98aqfq8pam5) — San Diego, CA
- [People Operations & Culture Generalist](https://feeny.ai/job/people-operations-culture-generalist-cellanome-foster-city-nf3fdmz0w1t7) — Foster City, CA
- [Senior Manufacturing Technician](https://feeny.ai/job/senior-manufacturing-technician-cellanome-foster-city-vst2btwy4rhq) — Foster City, CA
- [Lead Research Associate, Services](https://feeny.ai/job/lead-research-associate-services-cellanome-san-diego-eq4qjjv91sx2) — San Diego, CA
- [Research Associate II (Temporary)](https://feeny.ai/job/research-associate-ii-temporary-cellanome-san-diego-mzxyrcyhx4jg) — San Diego, CA
- [Software and Informatics Product Manager (Temporary)](https://feeny.ai/job/software-and-informatics-product-manager-temporary-cellanome-foster-city-vjsgwk85w7fm) — Foster City, CA
- [Staff Scientist, Chemistry](https://feeny.ai/job/staff-scientist-chemistry-cellanome-foster-city-4a6dpwpt8xqv) — Foster City, CA
- [Senior Field Service Engineer](https://feeny.ai/job/senior-field-service-engineer-cellanome-foster-city-ca-or-san-diego-mw2rm1btt7z9) — Foster City CA OR San Diego, CA
- [Senior Director, Artificial Intelligence](https://feeny.ai/job/senior-director-artificial-intelligence-cellanome-foster-city-kmzb44myv0q2) — Foster City, CA