---
title: 'Staff IT Operations Engineer at Coupang'
canonical: 'https://feeny.ai/job/staff-it-operations-engineer-coupang-taipei-nxk00j2p81yk'
type: 'job'
last_seen: '2026-09-26'
---

# Staff IT Operations Engineer at Coupang

- **Company:** Coupang
- **Location:** Taipei, Taiwan
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-09-26
- **Apply:** https://job-boards.greenhouse.io/coupang/jobs/8219933

## Job description

職位概述

Coupang 正在尋找一位具備豐富企業 IT 維運經驗的 Staff IT Operations Engineer。此職位隸屬於 Corporate IT 團隊，負責串接在地高接觸技術支援與區域基礎架構維運需求。

您將擔任台灣辦公室的 IT 專家，確保 IT 服務穩定運作，提供高階主管與一般員工技術支援，管理供應商合作關係，並負責 Windows、Mac 與行動裝置生態系統的管理與維護。同時，您也將與全球基礎建設及資訊安全團隊密切合作，持續優化 IT 作業流程與服務品質。

主要工作職責

1. 使用者與高階主管技術支援

- 為英文使用者及高階主管（VIP Executives）提供高品質、高即時性的技術支援服務。
- 協助處理複雜技術問題、升級案件（Escalation）與故障排除。
- 維持優異的溝通品質與客戶服務體驗。

1. 終端設備管理（Endpoint Management）

- 管理與維護多平台終端設備環境，包括：
- Windows PC
- macOS
- iOS
- Android
- 確保設備配置、更新及運作符合企業標準。

1. MDM 與端點安全管理

- 管理企業行動裝置管理（MDM）平台，例如：
- Microsoft Intune
- Jamf
- 維運 Endpoint Protection、防毒與安全管理工具。
- 確保裝置符合資訊安全規範與自動化配置要求。

1. 網路與伺服器維運

- 支援企業身分管理與伺服器環境，包括：
- Active Directory
- Microsoft Entra ID（Azure AD）
- 帳號生命週期管理
- 協助維運與排除基礎網路問題，包括：
- LAN／Wi-Fi
- TCP/IP
- Switch
- Firewall

1. 供應商管理

- 管理硬體、軟體及影音設備（AV）供應商。
- 負責合約執行、服務品質監控及 SLA 管理。
- 協調外部廠商資源以滿足業務需求。

1. 流程優化與營運卓越

- 分析 IT 營運流程中的瓶頸與痛點。
- 建立並維護 Runbook 與標準作業流程。
- 推動改善專案以提升 IT 服務效率與品質。

1. IT 專案執行

- 協助規劃、追蹤及執行本地 IT 專案。
- 將專案需求轉化為可執行的工作項目。
- 確保專案依時程與品質要求完成。

基本資格（Minimum Qualifications）

工作經驗

- 7 年以上下列相關經驗：
- IT Operations
- IT Operations Engineering
- Enterprise Helpdesk Support

端點設備管理經驗

- 具備跨平台終端設備管理與支援經驗：
- macOS
- Windows
- iOS
- Android

MDM 管理經驗

- 熟悉企業級 MDM 解決方案：
- Microsoft Intune
- Jamf
- 具備 Endpoint Security 與企業防毒工具管理經驗。

身分驗證與帳號管理經驗

- 熟悉：
- Active Directory
- Microsoft Entra ID（Azure AD）
- Single Sign-On（SSO）
- Multi-Factor Authentication（MFA）
- 使用者帳號生命週期管理

網路基礎能力

- 熟悉：
- TCP/IP
- Wi-Fi 與 LAN 故障排除
- Routing & Switching 基礎概念
- 網路診斷工具

供應商管理

- 具備第三方 IT 廠商與外包資源管理經驗。

Executive Support 經驗

- 具備高階主管及 VIP 技術支援經驗。
- 以使用者體驗為導向，能有效處理 Helpdesk 與 Ticket 問題。

語言能力

- 中文及英文流利（口說與書寫）。
- 能與全球團隊、高階主管及跨部門夥伴進行有效溝通。

加分條件（Preferred Qualifications）

自動化思維

- 熟悉 IT 流程自動化概念，例如：
- Self-Service Portal
- Workflow Automation
- Script-assisted Tasks
- 能運用自動化概念減少重複性工作。

流程改善能力

- 具備分析現有流程並推動改善的經驗。
- 能識別營運痛點並落實改善措施。

技術文件撰寫

- 能撰寫：
- SOP
- Wiki Knowledge Base
- User Guide
- Technical Documentation

全球團隊協作經驗

- 能跨時區、跨文化與全球團隊合作。
- 具備良好的溝通與協調能力。

## ITSM 知識

- 熟悉 IT Service Management（ITSM）架構。
- 理解 ITIL Best Practice。
- 曾使用 ServiceNow 等企業級 Ticketing System。

利害關係人管理能力

- 優秀的人際互動與溝通能力。
- 能建立跨部門信任關係，推動專案與業務成果。

## IT 資產管理（ITAM）

- 具備完整 IT Asset Management 經驗，包括：
- 資產盤點
- 採購管理
- 庫存管理
- 設備汰換
- 報廢與資料銷毀流程管理

## About Coupang

## Company Overview
- **One-liner**: Coupang is a global technology and Fortune 150 company that reimagines commerce by integrating e-commerce, logistics, last-mile delivery, restaurant delivery, video streaming, and fintech services to wow customers.
- **Entity Type**: Public (NYSE: CPNG)
- **Headquarters**: Seattle, Washington, USA (global HQ); operates major hubs in Seoul, South Korea, and other locations.
- **Founded**: 2010
- **Founders**: Bom Kim (Bong-Seok Kim)

## Core Business
- **Primary industry/industries**: E-commerce, Logistics & Fulfillment, Retail, Food Delivery, Fintech, Content Streaming, AI-driven Commerce.
- **Target customers**: B2C (primarily consumers in South Korea, with growing global operations including Taiwan, Singapore, and the U.S.).
- **Mission or purpose statement**: "We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, 'How did I ever live without Coupang?'"

## Products & Services
- **[Coupang (Rocket Delivery)](#)**: Core e-commerce platform offering millions of products with over 99% of orders delivered same or next day via a proprietary logistics network. Includes Rocket Fresh (groceries) and Rocket Now (ultra-fast delivery).
- **[Coupang Eats](#)**: Restaurant food delivery service.
- **[Coupang Play](#)**: Video streaming service (original content, sports, and licensed shows).
- **[Farfetch](#)**: Global luxury fashion platform acquired by Coupang.
- **[Coupang Fintech](#)**: Payment and financial services (e.g., Coupang Pay, credit card partnerships).
- **[Coupang Logistics & Fulfillment Services](#)**: End-to-end logistics for third-party sellers and brands.
- **[Rocket Growth](#)**: SaaS-like tools and services for sellers/suppliers to manage inventory, analytics, and advertising.

## Market Standing
- **Valuation/Market Cap**: ~$25.8 billion (as of mid-2026) [LinkedIn].
- **Key Metric**: Annual Revenue of **$34.5 billion** (most recent fiscal year) [LinkedIn].
- **Notable Investors/Partners**: Publicly traded on NYSE (institutional investors include SoftBank, BlackRock, Fidelity, and others). Key partners include major global brands and local Korean suppliers.
- **Growth Signals**: 
    - Ranked **#132 on the 2026 Fortune 500**, jumping significantly [investor relations].
    - Rapid AI-driven global commerce expansion (e.g., Taiwan, Singapore, and U.S. tech hubs).
    - 5,940 employees (linkedIn data, with monthly headcount growth of +1.1% and quarterly job posting growth of +154.2%).

## Competitive Advantages
- **Fully Integrated Infrastructure**: Coupang owns and operates over 100 fulfillment and logistics centers (covering tens of millions of square feet) combined with proprietary software, AI, and machine learning to predict demand and route deliveries — a moat that competitors in Korea and emerging markets find hard to replicate.
- **Speed & Reliability**: Over 99% of orders delivered same or next day (including dawn delivery) 365 days a year, setting a bar that most global e-commerce players cannot match.
- **Customer Obsession Culture**: "Wow the Customer" is a core leadership principle, driving constant innovation to break traditional tradeoffs (speed, selection, price).
- **Startup Culture with Fortune 150 Resources**: Offers the agility and risk-taking of an early-stage company combined with the stability, compensation, and scale of a large public corporation.

## Strategic Focus
- **AI & Technology Leadership**: Heavy investment in AI/machine learning for demand forecasting, dynamic routing, and customer personalization. Actively hiring senior ML and data engineers [careers page].
- **Global Expansion**: Leveraging its Korean infrastructure playbook to enter new markets (Taiwan, Singapore) and grow its global footprint.
- **Diversification into Fintech & Content**: Building out Coupang Pay, Coupang Play, and fintech products to create an ecosystem (similar to Amazon Prime's strategy).
- **Farfetch Integration**: Turning the luxury fashion platform into a global growth driver.

## Why Work Here
- **Culture**: "Best of both worlds" — startup energy (fast decision-making, ownership, risk-taking) with the resources of a Fortune 150 company. Flat hierarchy, open culture, and a strong "bias for action" ethos [coupang.jobs].
- **Remote/Hybrid/Office Policy**: Flexible working hours and work-from-home options are available. Many roles are based in offices (Seattle, Mountain View, Seoul, etc.) with state-of-the-art amenities including cafeterias serving three meals a day, lounge spaces, and coffee/snack bars.
- **Benefits**:
    - Medical insurance for employee and direct family.
    - Paid family leave (for celebration or bereavement).
    - Learning programs (foreign languages, soft skills).
    - Global project opportunities (collaborate with teams across continents).
    - Team and company events (games, food, bonding).
- **Engineering Culture**: High-impact projects — building the commerce infrastructure of the future (large-scale AI, logistics optimization, mobile-first, search & discovery). Emphasizes "Hire and Develop the Best" and "Learn & Iterate" principles.
- **Career Growth**: Opportunities for internal rotations, upskilling, and taking on entrepreneurial initiatives within a massive scale.

## Sources
1. [Coupang Careers](https://www.coupang.jobs/en/)
2. [Why Work at Coupang](https://www.coupang.jobs/en/why-coupang/)
3. [Coupang About Us](https://www.aboutcoupang.com/aboutus/)
4. [Coupang Investor Relations](https://ir.aboutcoupang.com/overview/)
5. [LinkedIn - Coupang](https://www.linkedin.com/company/coupang)

## Other roles at Coupang

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- [Staff Machine Learning Engineer](https://feeny.ai/job/staff-machine-learning-engineer-coupang-seattle-xf6ckb6qkvjk) — Seattle, WA
- [Senior Specialist, Customer Growth (CRM)](https://feeny.ai/job/senior-specialist-customer-growth-crm-coupang-taipei-5fq8n93k1p3q) — Taipei, Taiwan
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