--- title: 'Staff Machine Learning Engineer at Accurx' canonical: 'https://feeny.ai/job/staff-machine-learning-engineer-accurx-london-z2a064r9he4r' type: 'job' last_seen: '2026-09-12' --- # Staff Machine Learning Engineer at Accurx - **Company:** Accurx - **Location:** London, United Kingdom - **Compensation:** £135k–£155k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-05-05 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.ashbyhq.com/accurx/6d432e8e-a55a-4af9-bb38-2ca649be423f/application **Skills:** Machine Learning, Artificial Intelligence, Transformer-based NLP, Deep Learning, Tree-based methods, Bayesian modelling, Python, C#, Go, System design, Data versioning, Training pipelines, Model serving, Monitoring > The Staff Machine Learning Engineer will set technical direction for AI/ML capabilities, own end-to-end quality strategy for ML systems, and act as a force multiplier across teams. This role involves building reusable platform capabilities, mentoring engineers, and identifying new AI-powered product opportunities wi... ## Job description 💬 Accurx is where conversations happen with and about patients. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. We’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices. Our platform now powers [Total Triage](https://www.accurx.com/primary-care) to manage patient demand, and [Self-Book,](https://www.accurx.com/booking) which lets patients schedule their own appointments in seconds. We’ve automated routine care with [Patient Questionnaires](https://www.accurx.com/questionnaires) for long-term conditions, while [Accumail](https://www.accurx.com/accumail) finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with [Accurx Scribe](https://www.accurx.com/scribe), our AI-powered note-taker that drafts medical notes in real-time. The team We are a mission-driven team of 80 engineers based in London and the surrounding areas, united by the challenge of fixing healthcare communication. We are innovating for the NHS at a scale and depth that has never been done before, solving the real-world problems that stand between millions of patients and the care they need. We are a highly cross-functional group where engineering, product, data, and security collaborate as true peers. We foster a low-ego, high-impact environment that values expertise and new ideas, maintaining the high standards required to build and scale a national healthcare communication platform. As a Staff ML/AI Engineer, you'll operate across multiple product and platform teams - diving deep into selected ones to help them achieve great results with AI and ML. One key team you'll work closely with is our Triage Intelligence team, a high-impact, cross-functional group building the intelligence that powers how Accurx understands patient healthcare requests. Challenges you’ll solve... - You will set the technical direction for how AI/ML capabilities are built, deployed, and evolved across the organisation - defining both the what and the how, and ensuring alignment with Accurx's broader product roadmap. - You will own the end-to-end quality strategy for ML systems - going beyond standard metrics to incorporate privacy, bias, security, and maintainability, and designing systems that don't depend on a single expert to maintain. - You will act as a force multiplier across teams, building reusable platform capabilities, mentoring engineers into senior roles, and shaping how we hire and grow ML talent at Accurx. - You will identify and champion new AI/ML-powered product opportunities, translating clinical and product objectives into capabilities with group-wide impact - and leading decisively when the path forward is unclear. You should apply if... - You have deep expertise across a range of ML techniques (e.g. Transformer-based NLP, Deep Learning, Tree-based methods, Bayesian modelling) and the judgment to select solutions that balance theoretical soundness against engineering practicality. - You have a proven track record of taking models from experimentation to high-availability production, designing systems (data versioning, training pipelines, model serving, monitoring) built for long-term maintainability. - You are comfortable setting technical direction for a team or area, making high-stakes build-vs-buy decisions, and influencing roadmaps beyond your immediate team. - You bring mastery of a production-grade language (e.g. Python, C#, or Go), with a focus on extensible, modular components and a strong instinct for system design. - You are a natural mentor and communicator, able to grow the next generation of senior engineers and tailor technical narratives to audiences from IC engineers to executive stakeholders. What’s in it for me? You'll be joining an established but fast-growing Tech for Good movement, where we're led by our [Principles](https://www.notion.so/accurx/How-we-work-Accurx-Principles-211640edee304821b4480d3f9c30e051) and our [mission](https://accurx.notion.site/Mission-and-Vision-fe9b12ff78bd4a7996682fc5c09c2d8e) to fix healthcare communication. - £135,000 - £155,000 salary + share options up to £50,000 - [Benefits to suit you:](https://accurx.notion.site/Perks-Benefits-f1e9148b71be486791aa2c503e5d775a?pvs=74)adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life - Flexible working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pm - Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year - Family matters: We offer enhanced parental leave, fertility support and parental loss support - We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! ## About Accurx ## Company Overview - **One-liner**: Accurx provides a communication platform that connects patients and healthcare professionals across the NHS, making healthcare staff happier and patients healthier. - **Entity Type**: Private (Series B) - **Headquarters**: London, United Kingdom - **Founded**: 2016 - **Founders**: Jacob Haddad and Laurence Bargery ## Core Business - **Primary industry**: Healthcare Technology (HealthTech) - **Target customers**: B2B, primarily the UK's National Health Service (NHS) — including GP practices, hospital trusts, and community care providers. - **Mission**: To fix healthcare communication, making NHS professionals happier and patients healthier. ## Products & Services - **Accurx Platform (Core)**: A unified communication platform for the NHS. It enables secure messaging, appointment booking, test results delivery, and online consultations between patients and healthcare professionals. It is used by 98% of GP practices in England and 68% of NHS trusts. - **Accurx Scribe**: An AI-powered medical scribe built for general practice. It captures consultations, drafts clinical notes, and frees clinicians from typing. - **Accurx Triage**: A smart triage system to help manage patient demand and route them to the right care first time. - **Accurx Coordinate**: A platform for coordinating care across the whole health system, including hospital specialists and community care. - **Vaccine Booking System**: A system built in four weeks during the COVID-19 pandemic that managed almost 30 million life-saving vaccinations. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Total funding of approximately $180 million (Series B). - **Notable Investors/Partners**: Top-tier investors (specific names not listed in provided sources, but described as "top-tier investors"). An approved supplier to the NHS. - **Growth Signals**: Used by 98% of GP practices in England and 68% of NHS trusts. 74% of UK adults have communicated via Accurx. Over 200,000 healthcare staff use the platform daily. 330.8 million messages were sent via the platform in 2025. The company has grown from a tiny team to around 250 people. ## Competitive Advantages - **Deep NHS Integration**: An approved NHS supplier with near-universal adoption in primary care (98% of GP practices) and rapidly expanding into secondary care (68% of NHS trusts). - **Mission-Critical Platform**: The platform is deeply embedded in the daily workflow of the NHS, handling over 200,000 messages per day and 330.8 million messages in 2025. - **High Barriers to Entry**: Replicating the level of trust, integration, and adoption across the entire NHS is an enormous challenge for any competitor. - **Proven Impact**: Demonstrated ability to reduce "Did Not Attend" (DNA) rates by 50% and cut 10% of patients from waiting lists, providing clear ROI for the health system. ## Strategic Focus - **AI Deployment**: Harnessing AI to improve healthcare access and productivity, with products like the AI medical scribe and upcoming smart summaries and AI phone assistant. - **Network Adoption**: Expanding adoption across the entire health system so that everyone involved in a patient's care can communicate with each other. - **Care Model Innovation**: Modernising how care is delivered, including moving care out of hospitals and into patients' homes, and slashing wait times. - **Data Security**: Ensuring patient data is kept safe while enabling access for all who need it. ## Why Work Here - **Mission-Driven**: The company is obsessed with its mission to fix healthcare communication, offering a rare opportunity to have a massive, positive impact on society's greatest challenge. - **Goldilocks Size**: At around 250 people, the company is small enough for individuals to make a significant mark, but established enough with top-tier investors to provide security and scale. - **Office-First Culture**: The company emphasizes an "office-first" culture with breakfast and lunch provided, fostering collaboration and team building. - **Close to Users**: Everyone at Accurx spends time on the frontline with users (NHS staff) to gain context and ideas. - **Benefits**: 28 days holiday, enhanced pension scheme, meaningful share options, flexible working, electric car and cycle schemes, and access to a flexible benefits provider (Happl). - **Diverse Team**: The team combines backgrounds from big tech, startups, the NHS, and consulting, united by the mission. ## Sources 1. [accurx.com](https://www.accurx.com/) 2. [accurx.com/careers](https://www.accurx.com/careers) 3. [accurx.com/who-we-are](https://www.accurx.com/who-we-are) 4. [accurx.com/our-story](https://www.accurx.com/our-story) 5. [uk.linkedin.com/company/accurx](https://uk.linkedin.com/company/accurx) ## Other roles at Accurx - [Information Security & Risk Specialist (12-month FTC)](https://feeny.ai/job/information-security-risk-specialist-12-month-ftc-accurx-london-z37n39y8dr83) — London, United Kingdom - [Senior Machine Learning Engineer](https://feeny.ai/job/senior-machine-learning-engineer-accurx-london-7s4d0cxn55kd) — London, United Kingdom - [Workplace Coordinator](https://feeny.ai/job/workplace-coordinator-accurx-london-392328gncbc7) — London, United Kingdom - [Business Development Manager](https://feeny.ai/job/business-development-manager-accurx-london-5ptdt9deq88z) — London, United Kingdom - [Senior Product Analyst](https://feeny.ai/job/senior-product-analyst-accurx-london-jb5mpf2pst89) — London, United Kingdom - [Senior Product Marketing Lead](https://feeny.ai/job/senior-product-marketing-lead-accurx-london-2gv6bmxm96yj) — London, United Kingdom - [Staff Product Engineer](https://feeny.ai/job/staff-product-engineer-accurx-london-pva0bgxcs0jw) — London, United Kingdom - [Implementation Lead - Secondary Care](https://feeny.ai/job/implementation-lead-secondary-care-accurx-london-gdvw564bm5qa) — London, United Kingdom