--- title: 'Staff NOC Analyst - Cloud Monitoring - 24/7 (AWS, EKS, MIM) at SonicWall' canonical: 'https://feeny.ai/job/staff-noc-analyst-cloud-monitoring-24-7-aws-eks-mim-sonicwall-bengaluru-jg8ak4bba0y1' type: 'job' last_seen: '2026-09-14' --- # Staff NOC Analyst - Cloud Monitoring - 24/7 (AWS, EKS, MIM) at SonicWall - **Company:** SonicWall - **Location:** Bengaluru, India - **Posted:** 2026-07-05 - **Last confirmed live:** 2026-09-14 - **Apply:** https://job-boards.greenhouse.io/sonicwall/jobs/8026723 ## Job description [SonicWall](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4263951-1%26h%3D4126915226%26u%3Dhttps%253A%252F%252Fnam04.safelinks.protection.outlook.com%252F%253Furl%253Dhttps%25253A%25252F%25252Fwww.sonicwall.com%25252F%2526data%253D05%25257C01%25257Cbfitzgerald%252540SonicWall.com%25257Ca6c16b82afc749239f1c08dbda330d94%25257C84fe6f401cbc473083288018b2af88bc%25257C1%25257C0%25257C638343685070400977%25257CUnknown%25257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%25253D%25257C3000%25257C%25257C%25257C%2526sdata%253DQiWUyjNRdG%25252F5Rg2xvGXa1CYzr9V6BNnIgriz33Hk4vw%25253D%2526reserved%253D0%26a%3DSonicWall&data=05%7C02%7CNikhilaR%40SonicWall.com%7Cfd3ae83762384be031d508dcdf3d2ddf%7C84fe6f401cbc473083288018b2af88bc%7C1%7C0%7C638630701067920926%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=GhrhwS9jae1nk4KBGBzKfBcXS7BDBmkWDO87fbJLQxQ%3D&reserved=0) is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. 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Role: Staff NOC Analyst (5 - 8 years) Location: Bangalore (24/7 Shift Environment) ## Role Summary We are looking for a Cloud Operations & Staff NOC Analyst who will act as the first line of operational defense for enterprise infrastructure, cloud platforms, and applications. This role requires strong real-time monitoring, incident response, and troubleshooting capabilities, along with a proactive mindset toward improving operational processes and reducing alert noise. ## Key Responsibilities Monitoring & Incident Management - Monitor infrastructure, applications, and cloud platforms using tools such as New Relic, Datadog, Prometheus/Grafana, AWS CloudWatch, or GCP Monitoring - Perform real-time alert triage, validation, and troubleshooting to restore services quickly - Act as the first responder for incidents, ensuring minimal downtime and impact - Identify false positives and reduce alert noise through analysis and tuning Incident Handling & Escalation - Own and manage high-priority incidents (P1/P2), including: - Driving incident bridges - Coordinating with cross-functional teams (SRE, CloudOps, Network, Security) - Tracking progress until resolution - Escalate complex issues with clear documentation and impact analysis Operations & Process Execution - Execute runbooks and SOPs for standard incidents and operational tasks - Contribute to creating and improving runbooks based on recurring issues - Perform routine health checks on servers, networks, and failover systems Maintenance & Reliability - Monitor systems during maintenance windows and validate post-change stability - Ensure redundancy mechanisms (failover, load balancers) are functioning - Monitor backups, batch jobs, and scheduled processes, resolving failures proactively Documentation & Reporting - Maintain accurate incident records in ticketing systems (Jira/ServiceNow) - Contribute to daily/weekly operational health and performance reports - Support RCA documentation and post-incident reviews Security Awareness - Identify potential security-related anomalies and escalate to SOC/security teams Required Skills - Experience with monitoring & alerting tools: - New Relic / Datadog / Prometheus / Grafana - Cloud monitoring (AWS / GCP) - PagerDuty or similar alerting systems - Basic knowledge of cloud environments and application availability & performance - Familiarity with firewalls and security principles - Good understanding of On Prem, Cloud Infra, VMs, EC2 Instances & EKS Clusters - Basic understanding of networking fundamentals & protocols Operational Skills - Strong troubleshooting and analytical thinking - Experience in incident management and escalation workflows - Ability to work in a high-pressure, 24/7 operations environment - Good documentation and communication skills ## Experience & Qualifications - 5 - 8 years in NOC / Infrastructure Monitoring / Cloud Operations / SOC - Bachelor’s degree in IT / Computer Science or related field - Experience working in enterprise or SaaS environments preferred Good-to-Have Certifications - AWS Certified Cloud Practitioner - Google Associate Cloud Engineer - CompTIA Cloud+ - ITIL V4 or V5 - CCNA ## #LI-DS9 #LI-Bengaluru #LI-Hybrid ## #LI-NOC #LI-CloudMonitoring ## #LI-AWS SonicWall is an equal opportunity employer. We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries. [Applicant Privacy Notice](https://www.sonicwall.com/legal/job-applicant-privacy-notice/) ## About SonicWall ## Company Overview - **One-liner**: SonicWall delivers advanced, cost‑effective cybersecurity solutions for organizations of all sizes, powered by real‑time threat intelligence and a partner‑first platform. - **Entity Type**: Private (owned by Francisco Partners; no public ticker) - **Headquarters**: Milpitas, California, USA - **Founded**: 1991 - **Founders**: Not publicly listed (company was originally founded as SonicWALL, Inc.) ## Core Business - **Primary industries**: Computer and Network Security, Cybersecurity - **Target customers**: SMBs, mid‑market enterprises, government agencies, channel partners (10,000+ global partners) - **Mission**: To design and develop advanced, cost‑effective cybersecurity solutions built on superior threat intelligence that evolves with partners’ and customers’ needs. - **Purpose**: To protect and empower the well‑being of organizations online. ## Products & Services - **Next‑Generation Firewalls (NGFW)**: Hardware and virtual firewalls with integrated threat prevention, intrusion detection, and application control. - **Cloud Secure Edge (CSE) / ZTNA**: Zero‑trust network access solutions for secure remote access. - **Endpoint Protection**: Anti‑virus, anti‑malware, and advanced threat protection for endpoints. - **SonicWall Unified Management**: Multi‑tenant architecture for centralized policy and device management. - **Managed Protection Bundle**: Subscription service backed by SonicWall’s threat research and 24/7 SOC. - **SAMI (SonicWall AI)**: Embedded AI to simplify operations, resolve issues faster, and reduce noise. - **Global Response Intelligent Defense (GRID) Threat Network**: Real‑time threat intelligence network powering all products. ## Market Standing - **Valuation**: Not disclosed (private company) - **Annual Revenue**: Approximately $480 M (estimated; source: LinkedIn) - **Total Funding**: Not applicable (private, owned by Francisco Partners; previously acquired by Dell and later taken private) - **Notable Investors/Partners**: Francisco Partners (parent company); 10,000+ channel partners; 1.1 million security sensors deployed in 215 countries - **Growth Signals**: - Active job postings surged +92.7% monthly and +172.4% quarterly (LinkedIn data) - Recent introduction of SAMI AI and new Managed Protection bundle - Expanding Cloud Secure Edge (ZTNA) offerings - Headcount of ~1,241 (LinkedIn) to ~1,832 (Built In) – conflicting reports; both cited below ## Competitive Advantages - **Partner‑first ecosystem**: Strong channel partner network (10,000+) gives broad reach and loyalty. - **30+ years of cybersecurity expertise**: Deep domain knowledge and a dedicated threat research center (GRID). - **Real‑time, multi‑vector protection**: Covers network, cloud, endpoint, and remote access in a unified platform. - **Cost‑effective for SMBs**: Positioned as affordable yet enterprise‑grade security. - **Embedded AI (SAMI)**: Differentiates by simplifying operations and reducing alert fatigue. ## Strategic Focus - **AI‑driven automation**: Expanding SAMI to automate threat response and streamline management. - **Cloud‑first security**: Growing Cloud Secure Edge (ZTNA) and managed services for hybrid/remote work. - **Partner enablement**: Strengthening tools and programs for channel partners. - **Global expansion**: Operating in 46 countries; hiring aggressively in India, US, Canada, and Europe. ## Why Work Here - **Culture**: Collaborative, innovative, and fun environment with a “never alone” philosophy. Employee Resource Groups (ERGs) foster inclusion and belonging. - **Remote/Hybrid Policy**: Mix of remote, in‑office, and hybrid roles; many positions are fully remote (US, Canada, Europe, India). - **Wellness & Benefits**: Mental and physical wellness programs, paid time off, ample holidays, work‑life balance, and competitive compensation. - **Recognition**: Awards tied to core values; outstanding performance is celebrated. - **Engineering Culture**: Heavy focus on networking, security, and AI; teams in Pune, Bengaluru, and US offices. Strong learning and development opportunities. - **Social Responsibility**: Community engagement, fundraising for nonprofits, and partnerships to access untapped talent pools. ## Sources 1. [SonicWall Careers](https://www.sonicwall.com/careers) 2. [SonicWall Website](https://www.sonicwall.com/) 3. [SonicWall Jobs on Greenhouse](https://job-boards.greenhouse.io/sonicwall) 4. [LinkedIn Company Page](https://www.linkedin.com/company/sonicwall) 5. 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