---
title: 'Staff Product Manager at Flip'
canonical: 'https://feeny.ai/job/staff-product-manager-flip-los-angeles-6dx4n52ragfg'
type: 'job'
last_seen: '2026-11-05'
---

# Staff Product Manager at Flip

- **Company:** Flip
- **Location:** Los Angeles, CA
- **Compensation:** $150k–$265k
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-05
- **Apply:** https://job-boards.greenhouse.io/flip/jobs/5469871008

## Job description

TITLE: Product Manager

REPORTING TO: Product Lead

LOCATION: Marina del Rey, CA (Onsite Monday - Friday)

Who Is Flip?

There are 3 runaway categories in B2B AI — coding, legal, and customer support. We're at the center of the third, with a one-of-one market position and hundreds of diehard fan clients, from Under Armour to Tory Burch to some of the largest healthcare institutions in the country.

The market is dividing into two camps: generic tooling-and-FDE players building custom agents from scratch, and industry-specific solutions winning on client love due to speed of ROI. We're firmly the latter. Retail and healthcare alone represent $5B+ TAMs each, and we're still early.

We built the company on a simple idea: the best way to grow is to have a reference list as long as your customer list. We're a team of 100+ now, with offices in NYC, LA, and the UK. Many people here will tell you it's the best place they've worked and the hardest they've worked. Both are true.

## What You’ll Do

Own defined areas of Flip’s product end to end, including defining product direction, shaping solutions, and driving execution across core voice experiences, automation capabilities, and real-world product behavior. Reporting to the Product Lead, you set direction and ensure execution within your scope, defining and deciding what gets built, what doesn’t, and why.

You’ll work on problems like:

-

- Automating complex customer calls (subscriptions, billing, healthcare workflows)
- Designing AI behavior in ambiguous, multi-turn conversations
- Improving retention, resolution rates, and customer experience through automation
- Building systems that combine voice, AI, APIs, and real-time decisioning

This role sits at the intersection of:

-

- product
- AI systems
- customer experience
- business outcomes

Core Day-to-Day

- You care about the customers’ customers and understand their needs along their consumer journey
- Own the success of one or more core product features, focusing on measurable outcomes and real-world impact - not just outputs, timelines, or feature delivery
- Collaborate with Customer Success, Engineering, Sales, and Marketing to ensure strong product adoption, clarity of value, and real customer impact.
- Comfortable meeting with our customers (Retail or Healthcare companies), and are confident in showcasing to them how we can increase their phone automation over time
- A copilot to Engineering when it comes to setting priorities, making detailed specs, helping with QA, as each additional call automated is an additional dollar in revenue
- Know why each new feature is impactful and important and can align with Marketing on getting it to the right customers
- Set a high bar for execution, usability, and coherence across the vertical portal
- Excited to continue delivering our WEEKLY product releases (https://flipcx.com/product-releases/)

## Who You Are, As A PM

- You’ve built products where success depended on getting the system behavior right — not just shipping features
- You think in terms of outcomes (revenue, retention, efficiency) - not just features
- You’re comfortable working on products that combine software, data, and AI behavior
- You have strong intuition for systems, APIs, and product constraints (latency, reliability, scale)
- You’ve worked on or closely with AI, automation, or complex workflow products
- You can design experiences for high-stakes user actions (payments, cancellations, order by phone, scheduling)
- You are highly data-driven and define success through clear, measurable metrics
- You are known for thinking through edge cases, failure modes, and real-world usage
- You thrive in fast-paced environments where you define the problem before solving it
- Eager and willing to support your teammates - just like they will with you!

More About Us

- We're international, spanning the US, UK, and Canada
- We’ve raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
- Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
- In office 5 days/week

#FlippinLegend

Final compensation may vary based on location, experience, and qualifications. This role is also eligible for equity, in accordance with company policy, and subject to board approval.

Compensation Range: $150,000—$265,000 USD

Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

## About Flip

## Company Overview
- **One-liner**: Flip provides an AI-native employee experience platform that unites internal communications, HR self-service, AI workflows, and identity management for frontline and deskless workers.
- **Entity Type**: Private (VC-backed; total disclosed funding of at least $58M)
- **Headquarters**: Stuttgart & Berlin, Germany
- **Founded**: 2018
- **Founders**: Benedikt Brand and Giacomo (Giaco) – last name not publicly disclosed

## Core Business
- **Primary industry**: Frontline workforce technology / Human Resources (HR) SaaS
- **Target customers**: B2B – enterprises with large deskless workforces (e.g., retail, logistics, manufacturing, hospitality)
- **Mission**: “To change the world of work for frontline workers” – connecting every employee from first shift onward, regardless of email or device [getflip.com](https://www.getflip.com/).

## Products & Services
- **Flip Employee App**: A single mobile app that combines internal news, chat, knowledge base, HR self-service (payslips, time-off, onboarding), and identity management – all without requiring a corporate email or laptop.
- **Flip Flows**: No-code, AI-powered workflows that automate processes like incident reports, shift confirmations, and approvals, running 24/7.
- **Flip Fusion**: A generative AI tool that lets managers describe an app in plain language and have it built instantly for deployment to the entire frontline workforce (with authentication and role-awareness built in).
- **Frontline Identity**: Secure, biometrically-enabled single sign-on for deskless workers, supporting shared devices, badge taps, and easy integration with existing HR systems.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding – $30M Series A (2023) plus $28M Series A extension (2025) = at least $58M raised [getflip.com/about-us](https://www.getflip.com/about-us/).
- **Notable Investors/Partners**: Announced strategic investors as part of Series A extension; partners include brands like Bosch, EDEKA, and MAHLE.
- **Growth Signals**: 1M+ users, over 1,000 customer brands; 95% app usage rate among clients; 164 total employees as of latest data (Built In profile) with continuous hiring in engineering, solutions, and HR; acquisition of The Bot Platform (2024) to enhance workflow capabilities.

## Competitive Advantages
- **AI-native from day one**: Flip Fusion enables custom app creation in minutes without developers – a strong differentiator for large, non-technical frontline teams.
- **Deskless-first design**: Built for shared devices, biometric login, and no corporate email – directly addressing the reality of 2.7 billion frontline workers globally.
- **All-in-one platform**: Combines communications, HR self-service, identity management, and workflow automation – replacing multiple point solutions.
- **High adoption**: 95% usage rate indicates strong user engagement and stickiness.

## Strategic Focus
- **AI-first expansion**: Recent $28M funding is explicitly earmarked to “deliver AI to the frontline” – deepening Fusion’s capabilities and automating more processes.
- **Product-led growth**: No-code tools and self-service features reduce the need for lengthy implementations, accelerating customer acquisition.
- **Market penetration**: Targeting enterprise retail, logistics, and manufacturing segments in Europe and beyond, with a remote-friendly hiring model that allows scaling across time zones.
- **Acquisition integration**: Fully absorbed The Bot Platform, adding workflow expertise to the existing Flip Flows offering.

## Why Work Here
- **Culture**: “Flipsters are passionate about what they do” – the company emphasizes trust, transparency, and autonomy. Flat hierarchies and founder accessibility (candidates meet co-founders during hiring) foster a close-knit, mission-driven environment.
- **Remote/Hybrid**: Fully remote-friendly within Europe; teams in Stuttgart, Berlin, and remote locations. Employees choose where they work each day, with modern “New Work” offices in Stuttgart and Berlin that include quiet zones, brainstorming corners, and bookable spaces. Occasional in-person events at headquarters.
- **Perks**: 30 days holiday, trust-based hours (no core working times), company pension subsidy, JobRad bicycle leasing, high-end equipment (Windows or MacBook, monitor, headset, webcam, docking station), corporate benefits portal with discounts, and workation options (subject to legal approval).
- **Engineering Culture**: Developers work in product teams (Backend, Frontend/Web, Mobile, Site Reliability). Interview includes small prep tasks and pair programming on-site. They value self-organisation and transparency.
- **Diversity**: Hiring across all departments; multiple languages encouraged; the platform itself serves a global, multilingual workforce.

## Sources
1. [getflip.com – Product overview](https://www.getflip.com/)
2. [getflip.com/about-us – Milestones, funding, team](https://www.getflip.com/about-us/)
3. [getflip.com/careers – Perks, culture, open positions](https://www.getflip.com/careers/)
4. [getflip.com/careers/jobs – Job listings with FAQ on remote, equipment, holiday](https://www.getflip.com/careers/jobs/)
5. [builtin.com/company/flip-0 – Company stats, headcount, year founded](https://builtin.com/company/flip-0)

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