--- title: 'Staff Product Manager, Monetization & Billing at Pantheon Systems, Inc' canonical: 'https://feeny.ai/job/staff-product-manager-monetization-billing-pantheon-systems-inc-united-states-tmq6abtwvbgr' type: 'job' last_seen: '2026-09-09' --- # Staff Product Manager, Monetization & Billing at Pantheon Systems, Inc - **Company:** Pantheon Systems, Inc - **Location:** United States, Canada - **Work type:** remote - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-09 - **Apply:** https://pantheon.io/about/careers/detail?gh_jid=8172179 ## Job description ## About Pantheon Pantheon's WebOps Platform powers the open web, running more than 700,000 websites in the cloud for customers including Google, Princeton, Salesloft, and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon's multi-tenant, container-based platform enables organizations to manage all of their websites from a single dashboard. ## The Role Pantheon is seeking a Staff Product Manager to lead how Pantheon delivers monetization and billing in the product, owning the infrastructure that turns pricing and packaging decisions into what customers actually experience — and using that ownership to move the metrics that matter with a high degree of independence. You'll build and run the billing, metering, and entitlement systems that make Pantheon's plans, tiers, and add-ons real, and use that platform to optimize what customers buy: driving upsell and expansion, and reducing downsell and churn. You'll operate with minimal oversight, owning how Pantheon delivers and monetizes through the product — including how we enable partner and agency monetization — while partnering closely with Finance, RevOps, and Sales leadership on the underlying pricing and packaging decisions. You'll also mentor other PMs working on adjacent growth and monetization initiatives. The job is measured on outcomes: NRR, expansion, and reduced churn/downsell, and on the strength of the strategy and infrastructure you build to deliver them. ## What You'll Do - Own net revenue retention (NRR) for the WebOps Platform: drive expansion and upsell, shape how packaging and tiers show up in-product, and reduce downsell and churn - Own and report on the metrics that matter: NRR, expansion revenue, and partner-sourced revenue, in partnership with Finance and Analytics - Partner cross-functionally on pricing and packaging strategy across self-serve, sales-assisted, and enterprise motions, bringing data and trade-off analysis to those decisions - Own the roadmap for Pantheon's billing and metering platform (subscription billing, invoicing, usage-based pricing, entitlements) as the infrastructure that makes those pricing and packaging decisions real - Keep billing, CRM, and quote-to-cash systems (Salesforce, HubSpot, and our billing platform) aligned so partner and customer pricing changes flow through cleanly to quotes, invoices, and revenue reporting - Reduce revenue leakage through payment, dunning, and collections improvements - Own how Pantheon enables partner and agency monetization by building the billing, discounting, and revenue-share mechanics that make it profitable for agencies to partner with us, in partnership with the Partner team, Sales, and Finance on the underlying terms - Track competitive and market trends in SaaS pricing, packaging, and billing to spot new monetization opportunities for Pantheon - Mentor and unblock other PMs working on adjacent growth and monetization initiatives, and champion pricing and billing best practices across the Product org - Build visibility and trust for monetization and billing work across the organization — communicating strategy, outcomes, and trade-offs clearly enough that leaders across Product, Finance, and Go-to-Market can act on them ## What You Bring to the Table ## Experience - 8+ years of Product Management experience, with deep expertise owning pricing, packaging, monetization, or billing at a B2B SaaS company, and a track record of driving strategic monetization initiatives with high independence - Experience designing partner, channel, or reseller pricing and incentive models — you know how to structure a deal that works for both sides - Direct experience owning or working closely with subscription billing platforms (e.g., Zuora, Chargebee, Stripe Billing, or similar) - Familiarity with usage-based pricing and metering/entitlement tools (e.g., Stigg, Metronome, Amberflo, or similar) - Working knowledge of CRM and quote-to-cash tooling (Salesforce, HubSpot) and how pricing changes flow through to sales and marketing systems - Demonstrated ability to design and interpret pricing experiments, and to use data (SQL, Amplitude, Looker, or similar) to inform monetization decisions - Proven ability to move revenue outcomes: NRR, expansion, and reduced churn/downsell - Skilled at leading cross-functional alignment across Engineering, Finance, RevOps, and Sales on monetization strategy, and comfortable operating with minimal direction - Excellent verbal and written communication skills; resourceful, self-motivated, and detail-oriented Bonus Points For - Experience monetizing a partner, agency, or channel ecosystem specifically - Background partnering directly with Finance/Revenue Accounting on billing system migrations or ERP integrations - Experience with WebOps, hosting, or the WordPress/Drupal ecosystem ## What We Offer We have all the usual perks and benefits, but what we can really offer you is a fantastic work environment powered by an amazing team. - Industry-competitive compensation and equity plan - Paid Time Off (PTO), Paid Sick Leave (PSL), and 11 Paid Company Holidays - Full medical coverage (extended health care, dental, vision) - Top-of-line equipment - Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development - Remote-first culture, with events and activities — both team-based and company-wide — that inspire, educate, and cultivate Compensation: - US Base Salary: $157,000.00 - $218,300.00 - Canada Base Salary: CAD $127,800.00 - $159,800.00 Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. To review the Employee and Applicant's Privacy Policy, click [here](https://pantheon.pactsafe.io/employeeandapplicantprivacy.html). ## About Pantheon Systems, Inc ## Company Overview - **One-liner**: Pantheon provides a WebOps platform that unifies web infrastructure, workflows, and governance for building, hosting, and managing Drupal and WordPress websites at scale. - **Entity Type**: Private (Venture Capital-Backed; Series E) - **Headquarters**: San Francisco, California, United States - **Founded**: 2010 - **Founders**: Josh Koenig, Matt Cheney, David Moffly, and others (early team from the Drupal and WordPress ecosystem) ## Core Business - Primary industry/industries: Web Operations (WebOps) Platform, Managed Web Hosting, Cloud Infrastructure for Content Management Systems (CMS) - Target customers: B2B, primarily serving Enterprise and mid-market organizations, including universities, government agencies, technology companies, and major consumer brands. Also serves digital agencies building and managing client sites. - Mission or purpose statement: To empower teams to build, scale, and deliver exceptional digital experiences by streamlining WebOps, allowing them to focus on creating engaging content rather than managing infrastructure. ## Products & Services - **[Pantheon Platform]**: The core SaaS platform that provides a unified workflow for development, hosting, security, and performance management for Drupal and WordPress sites. It includes features like multidev environments, automated backups, a global CDN, and a serverless CMS architecture. - **[Autopilot]**: An automated governance and update tool that applies security patches, core updates, and plugin updates across a portfolio of websites, reducing manual maintenance and security risks. - **[Global CDN (Content Delivery Network)]**: A high-performance, globally distributed network designed to accelerate page load times and handle massive traffic spikes (over 17 billion monthly page views). - **[Professional Services & Support]**: Includes onboarding, migration services, and 24/7 support for enterprise customers. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed for the last round; previous reports suggested a valuation around $1 billion (unicorn status) after the Series E round. - **Key Metric**: Total Funding: $196.8M raised. - **Notable Investors/Partners**: SoftBank, Foundry Group, Scale Venture Partners, Industry Ventures, Sageview Capital, and others (backers of Heroku, ExactTarget, and SendGrid). Partners with major digital agencies and technology providers. - **Growth Signals**: Hosts over 700,000 websites and serves 2,500+ agency partners. Employs approximately 525 people (as of 2026). Processes over 17 billion monthly page views for its customers. Continues to expand its platform capabilities with AI and serverless features. ## Competitive Advantages - **Single, Integrated Platform**: Unlike competitors that require stitching together separate hosting, security, and workflow tools, Pantheon offers a unified platform for the entire web lifecycle. - **Deep CMS Specialization**: Built exclusively for Drupal and WordPress, offering unparalleled performance and workflow optimizations for these open-source ecosystems. - **Developer-Centric Workflow**: Features like multidev environments and Git-based deployments are designed to appeal to engineering teams, reducing friction between developers and marketers. - **Scale and Reliability**: Proven infrastructure capable of handling massive traffic for major global brands (e.g., Tableau, LA Tourism). ## Strategic Focus - **AI and Automation**: Integrating AI into the platform to automate routine WebOps tasks, including content updates, security patching, and performance optimization. - **Serverless CMS**: Pushing the boundaries of serverless architecture for CMS to improve scalability and reduce hosting costs for customers. - **Enterprise Expansion**: Continuing to win large, complex organizations in regulated industries (education, government, healthcare) that require robust security and compliance features. - **Community Growth**: Deepening its ecosystem of agency partners and open-source contributors to drive platform adoption and innovation. ## Why Work Here - **Culture & Values**: Emphasizes a culture of "teamwork, passion, and customer first." The company is described as having a diverse and passionate team that is "unafraid to think differently." - **Remote/Hybrid Policy**: Supports a flexible employee experience. The San Francisco office is a hub for collaboration, but remote work is embraced. The company has offices in 4 countries. - **Benefits & Perks**: - **Paid Parental Leave**: Up to 8 weeks of paid leave for bonding with a new child. - **Family Planning Support**: Comprehensive coverage including abortive care, travel reimbursements for family planning, and support for the transgender community (gender reassignment services). - **Health & Wellness**: Comprehensive healthcare benefits, mental health coverage, and a monthly book and gym allowance. - **Professional Development**: Access to LinkedIn Learning, company-led training, and leadership forums. - **Giving Back**: Employee donation matching program ($500/year) and team volunteer opportunities. - **Flexible Time-Off**: Encourages work/life balance with a flexible PTO policy. - **Inclusivity**: Active Employee Resource Groups (PRGs) and a stated commitment to diversity and inclusion. - **Engineering Culture**: A focus on building a "world-class WebOps Platform" using modern technologies. Engineers work on challenging problems at scale (billions of monthly page views). ## Sources 1. [pantheon.io](https://pantheon.io/about) 2. [pantheon.io](https://pantheon.io/about/careers) 3. [pantheon.io](https://pantheon.io/about/careers/openings) 4. [cbinsights.com](https://www.cbinsights.com/company/pantheon-systems) 5. [pitchbook.com](https://pitchbook.com/profiles/company/52913-26) ## Other roles at Pantheon Systems, Inc - [Software Engineer II - Collaborative Web Platform](https://feeny.ai/job/software-engineer-ii-collaborative-web-platform-pantheon-systems-inc-canada-5dfjqw7kd8mg) — Canada - [Business Development Representative](https://feeny.ai/job/business-development-representative-pantheon-systems-inc-united-states-nn3ykr291vg0) — United States - [Engineering Manager](https://feeny.ai/job/engineering-manager-pantheon-systems-inc-united-states-3jm1mg3bs63e) — United States - [Engineering Manager](https://feeny.ai/job/engineering-manager-pantheon-systems-inc-canada-dsgqdmbtby2b) — Canada - [Staff Security Engineer - Security Operations](https://feeny.ai/job/staff-security-engineer-security-operations-pantheon-systems-inc-united-kingdom-gdmb39dkptrb) — United Kingdom - [Staff Software Engineer - Data Platform](https://feeny.ai/job/staff-software-engineer-data-platform-pantheon-systems-inc-canada-v1dgnq5wsjqy) — Canada - [Founding Ecosystem Engineer](https://feeny.ai/job/founding-ecosystem-engineer-pantheon-systems-inc-united-states-nmwdbjz1ttnh) — United States - [IT & Business Systems Delivery Lead](https://feeny.ai/job/it-business-systems-delivery-lead-pantheon-systems-inc-united-states-hbcde23whgnp) — United States - [Sr. Manager of RevOps - Marketing](https://feeny.ai/job/sr-manager-of-revops-marketing-pantheon-systems-inc-united-states-j2jn41sqdfam) — United States - [Staff Software Engineer - Data Platform](https://feeny.ai/job/staff-software-engineer-data-platform-pantheon-systems-inc-united-states-fk0fpvtzw88a) — United States