--- title: 'Staff Product Manager - Professional Experience at ShiftKey' canonical: 'https://feeny.ai/job/staff-product-manager-professional-experience-shiftkey-united-states-tknwhqhhm1hc' type: 'job' last_seen: '2026-09-09' --- # Staff Product Manager - Professional Experience at ShiftKey - **Company:** ShiftKey - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-26 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/shiftkey/63cde5f8-04b3-428d-8ac8-5900f96d9d56 ## Job description ## About ShiftKey ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com http://www.ShiftKey.com. ## The role ShiftKey connects healthcare professionals with facilities across diverse care settings, and our professional experience - from the first shift someone picks up to whether they're still picking up shifts three years later - is what keeps that marketplace healthy. Our Product Team operates in an augmented model - you will direct what we are building toward and our non-negotiables, while our delivery partners direct how it gets built. Professionals who pick up shifts on ShiftKey have options - other platforms, direct facility work, leaving staffing entirely. This role owns the experience that makes ShiftKey the one they stick with: finding shifts, getting placed, seeing what they earn and why, building a reputation, and coming back. You'll own Professional Lifetime Value as the metric that tells you whether it's working, and you'll partner with the PM who owns the facility side to keep the marketplace healthy on both ends. Where you'll work This is a fully remote position based in the United States. You should be comfortable working asynchronously and partnering with teammates in different time zones. ## What you'll be doing - Own the professional's experience end to end: discovery, placement, and what keeps them coming back. - Define and own Professional Lifetime Value, reporting on it up to leadership. - Build the retention strategy that keeps professionals active for years, not just their first shift. - Design how professionals build reputation and get discovered by facilities. - Make earnings clear - what they make, why, and how to make it better. ## What you'll need - 7-9 years in product management, with meaningful time on the supply side of a marketplace or platform. - Experience solving for engagement, not just availability, in a marketplace or platform. - Comfort connecting product decisions to unit economics and talking through them with finance. - Sharp data instincts - you instrument before you build, and can diagnose retention vs. discovery problems. - A strong track record partnering across team boundaries you don't fully control. ## Perks of working for ShiftKey - Inclusive and collaborative work environment where all voices are valued. - Hybrid-friendly office spaces designed to be fun and engaging. - Comprehensive health, vision, and dental coverage. - Benefits begin on your first day. - Generous PTO and company-paid holidays, including flexible floating holidays. - 100% 401(k) employer match up to 6%. - Paid parental leave. - Wellness support, including access to mental health resources. #LI-Remote Our Commitment to Diversity ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive. ## EEO Statement ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs.  ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: accommodations@shiftkey.com ## About ShiftKey ## Company Overview - **One-liner**: ShiftKey is a digital marketplace platform that directly connects healthcare facilities with licensed independent professionals to fill open shifts, replacing traditional staffing agencies and outdated scheduling practices. - **Entity Type**: Private (Total Funding: $300M) - **Headquarters**: Irving, Texas, USA (with offices in Austin, TX; Cleveland, OH; and Warsaw, Poland) - **Founded**: 2016 - **Founders**: Tom Ellis ## Core Business - **Primary Industry**: Healthcare Technology / Digital Staffing Marketplace - **Target Customers**: B2B (healthcare facilities including hospitals, clinics, and senior care communities) and B2C (licensed independent healthcare professionals such as nurses and aides) - **Mission Statement**: To transform access and integrity in the workplace and make a profound human impact by empowering people to work on their own terms. ## Products & Services - **The ShiftKey Platform (Core Marketplace)**: A digital marketplace where licensed healthcare professionals (e.g., nurses) can browse, bid on, and accept open shifts at facilities. Facilities use the platform to post opportunities, fill gaps, and gain data-driven workforce visibility with complete transparency and no hidden fees. - **Schedule Automation Marketplace Integration (SAMI)**: A product that allows healthcare facilities to take a holistic view of their full schedule and proactively identify and fill workforce gaps. This product earned ShiftKey recognition as one of Fast Company’s Most Innovative Companies in 2024. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total Funding of **$300M**. Annual revenue is estimated at $5M (likely an underreport or partial figure from aggregator sources; actual revenue is not publicly disclosed). - **Notable Investors/Partners**: Lorient Capital (led the most recent round). Earlier investors include other private equity backers. - **Growth Signals**: - Employs **1,204 people** (up 18.9% year-over-year) - Operates in 7 countries (US, Poland, Brazil, Ghana, India, South Korea, Spain) - Currently has **524 active job postings** (job postings grew 5,140% year-over-year) - Named one of *Fast Company’s Most Innovative Companies* in 2024 - LinkedIn following of 13,387 (growing at +28.3% annually) ## Competitive Advantages - **Direct Marketplace Model**: Eliminates the "adversarial relationship" and costly overhead of traditional staffing agencies by connecting facilities and professionals directly, with full transparency and no hidden fees. - **Data-Driven Workforce Strategy**: Provides facilities with advanced data visibility and predictive tools (e.g., SAMI) to proactively manage scheduling, not just reactively fill gaps. - **Scalability Beyond Healthcare**: The company explicitly states its model is "poised to revolutionize the entire licensed professional workforce," indicating a platform that can expand into other regulated industries. - **Large, Engaged Supply Side**: Engages "hundreds of thousands" of licensed professionals, creating a strong network effect that is difficult for competitors to replicate. ## Strategic Focus - **Scaling the Marketplace**: Continuing to grow the network of both healthcare facilities and independent professionals across the US. - **Product Innovation**: Expanding capabilities of the SAMI product and the core platform to deepen data-driven workforce solutions. - **Expansion into Adjacent Industries**: Actively exploring bringing the marketplace model to other industries with licensed professional workforces. - **Community & Advocacy**: Reinvesting in the professional community and advocating for legislative proposals that support flexible work for licensed professionals. ## Why Work Here - **Culture & Mission**: The company emphasizes a mission of "profound human impact," solving the critical healthcare staffing crisis and giving professionals control over their work-life balance. Values include freedom, flexibility, transparency, fairness, and data-driven dependability. - **Work Policy**: A mix of remote, hybrid, and in-office roles are available. Offices are located in Irving (HQ), Austin, Cleveland, and Warsaw. Job postings on Built In list roles as both "Remote" and "Hybrid" with varying degrees of on-site time. - **Company Review Highlights**: Employer rating of 3.4/5 on LinkedIn. Work-life balance scores highest at 3.8/5, while career opportunity scores 3.0/5. - **Team & Location**: Fast-growing team of over 1,200 people with a strong engineering and product presence. The company has a significant technical workforce (78 technical staff, 15 product staff) and is actively hiring for senior engineering and architecture roles. - **Giving Back**: Strong commitment to community service through partnerships with local organizations in Dallas and Warsaw (e.g., Annie’s Place, Feed the City). ## Sources 1. [shiftkey.com](https://www.shiftkey.com/) 2. [shiftkey.com](https://www.shiftkey.com/who-we-are/) 3. [builtin.com](https://builtin.com/company/shiftkey) 4. [linkedin.com](https://www.linkedin.com/company/myshiftkey) 5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/Shiftkey) ## Other roles at ShiftKey - [Senior Site Reliability Engineer](https://feeny.ai/job/senior-site-reliability-engineer-shiftkey-poland-khnmmm63jbyb) — Poland - [Sales Executive - Hospitals](https://feeny.ai/job/sales-executive-hospitals-shiftkey-irving-a6455crkrkcr) — Irving - [Staff Product Manager - Marketplace Supply](https://feeny.ai/job/staff-product-manager-marketplace-supply-shiftkey-united-states-nm1w5fdgnv5h) — United States - [CRM & Sales Operations Specialist](https://feeny.ai/job/crm-sales-operations-specialist-shiftkey-irving-7fyf0fvq4cxm) — Irving - [Director, Sales - Acute Division](https://feeny.ai/job/director-sales-acute-division-shiftkey-irving-as59sf36xxx2) — Irving - [Staff AI Engineer - AI Infrastructure & Agentic Platform](https://feeny.ai/job/staff-ai-engineer-ai-infrastructure-agentic-platform-shiftkey-united-states-5c5nkmzqfc8p) — United States - [Staff AI Engineer - AI Infrastructure & Agentic Platform](https://feeny.ai/job/staff-ai-engineer-ai-infrastructure-agentic-platform-shiftkey-poland-s9vf9qs8t8t7) — Poland - [Business Development Representative](https://feeny.ai/job/business-development-representative-shiftkey-irving-ar8rcy450jj9) — Irving