---
title: 'Staff Product Manager, Retail Experiences at Penn Interactive'
canonical: 'https://feeny.ai/job/staff-product-manager-retail-experiences-penn-interactive-united-states-5s694h1w61a7'
type: 'job'
last_seen: '2026-11-02'
---

# Staff Product Manager, Retail Experiences at Penn Interactive

- **Company:** Penn Interactive
- **Location:** United States
- **Compensation:** $165k–$195k
- **Work type:** remote
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-11-02
- **Apply:** https://job-boards.greenhouse.io/penninteractive/jobs/6237501004

## Job description

[PENN Entertainment, Inc.](https://www.pennentertainment.com/) is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.

We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through [Hollywood Casino](https://about.hollywoodcasino.com/), [theScore Bet Sportsbook](https://thescore.bet/), or [theScore](https://www.thescore.com/) media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.

When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

## About the Role & Team

We are looking for a Staff Product Manager to own Retail Experiences, the digital products guests use when they visit PENN’s properties. Our app is meant to be a companion for the entire on-property journey: arriving, getting oriented, finding what’s happening, accessing services, being recognized and rewarded, and heading home with a reason to come back. This role owns the strategy for that journey and the roadmap that brings it to life.

This is a senior, high-impact individual contributor role. You will own a portfolio of product areas and drive them through influence, partnering with Engineering, Design, Data, Marketing, Retail Operations, Compliance, and property leadership. You will be the guest’s advocate in every room and the person who connects digital product decisions to what actually happens on the ground at our properties.

## About the Work

- Define and drive the product vision, strategy, and multi-year roadmap for Retail Experiences, with end-to-end ownership from discovery through launch and iteration.
- Champion the guest by mapping the full on-property journey, finding the moments of friction and opportunity, and turning them into prioritized product bets.
- Build digital features that connect to the physical environment, including location-aware experiences, property services, personalized offers, and in-the-moment loyalty recognition.
- Partner with product teams across the organization like Growth, Core and Hospitality to create a user centric experience.
- Work closely with Retail Operations and property teams to understand frontline realities, pilot new capabilities, and scale rollouts across a varied portfolio of properties.
- Partner with Engineering on integrations with property systems, hardware, and third-party services, and own the mobile release process in coordination with delivery teams.
- Develop go-to-market and adoption plans that bring guests and property teams along, including content, communications, and in-property activation.
- Use research, behavioral data, competitive analysis, and experimentation to prioritize, measure incremental impact, and continually improve the experience.
- Balance guest experience goals with regulatory, compliance, and responsible gaming requirements.
- Bring clarity to ambiguity: turn a broad set of needs across many stakeholders into a focused strategy and a roadmap people can rally behind.
- Influence and align senior stakeholders across Product, Engineering, Design, Data, Marketing, Operations, Compliance, Finance, and our property and business teams.
- Other duties as required.

## About You

- 7+ years of product management experience, with a track record of owning consumer mobile or digital products from strategy through launch and iteration at scale.
- Experience building guest, customer, or member facing products that connect digital and physical experiences, such as hospitality, travel, entertainment, ticketing, retail, or loyalty.
- Strong product sense and deep empathy for the end user, with the ability to translate research and journey mapping into clear priorities.
- Demonstrated ability to define a product vision and strategy, then translate it into focused roadmaps that deliver incremental value.
- Experience leading cross-functional teams through influence across engineering, design, data, marketing, and operations in an agile environment.
- Familiarity with the iOS and Android release process, and with content management and configuration tools that support go-to-market delivery.
- Strong technical fluency and experience partnering with Engineering on APIs, integrations, and platform architecture.
- Strong analytical judgment, with experience using A/B testing, analytics, and measurement to understand impact and optimize investments.
- Experience working with operations-heavy, multi-location organizations and driving adoption among frontline teams.
- Strong executive communication and stakeholder-management skills.
- Experience in hospitality technology or regulated industries such as gaming or financial services is a plus.

## What We Offer

- Competitive compensation package.
- Fun, relaxed work environment.
- Education and conference reimbursements.
- Opportunities for career progression and mentoring others.

## #LI-REMOTE

Salary Range $165,000—$195,000 USD

Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

## About Penn Interactive

## Company Overview
- **One-liner**: Penn Interactive is the digital arm of PENN Entertainment, creating real-money gaming and free-to-play apps for sports betting and online casino experiences.
- **Entity Type**: Public (Parent: PENN Entertainment, NASDAQ: PENN)
- **Headquarters**: Philadelphia, Pennsylvania, United States
- **Founded**: 2015
- **Founders**: Not publicly available (operates as a division of PENN Entertainment)

## Core Business
- **Primary industry/industries**: Online Gaming, Sports Betting, iCasino, Gambling Facilities and Casinos
- **Target customers**: B2C (consumers in regulated markets for real-money gaming and free-to-play apps)
- **Mission or purpose statement**: "To help people find their fun" by creating innovative, omni-channel entertainment experiences.

## Products & Services
- **theScore BET**: A real-money sports betting app available in the U.S., offering easy wagering on a wide range of sports.
- **Casino (theScore)**: An online casino app in Canada featuring over 200 games, including slots, table games, and live dealer options.
- **PENN Play**: The nation’s premier casino loyalty program, allowing members to earn and redeem rewards across over 35 physical destinations and online.
- **Free-to-Play & Social Gaming Apps**: Social and free-to-play gaming experiences for the online gaming community.

## Market Standing
- **Valuation/Market Cap**: Not disclosed for Penn Interactive specifically. Parent company PENN Entertainment has a market cap of approximately $2.5 billion (as of mid-2025).
- **Key Metric**: Parent company PENN Entertainment employs over 23,000 people. Penn Interactive itself employs 231 people (as of mid-2025).
- **Notable Investors/Partners**: Parent company PENN Entertainment is publicly traded (NASDAQ: PENN). Key partners include theScore (acquired in 2021), and the company has acquired HitPoint Studios and Luckypoint.
- **Growth Signals**: Penn Interactive is the digital arm of a major omni-channel operator. The company is actively hiring for roles in engineering, trading, marketing, and player development, indicating continued investment in its digital platforms. However, headcount has decreased by 23.3% year-over-year.

## Competitive Advantages
- **Omni-Channel Integration**: Deep integration with PENN Entertainment's 42+ physical gaming destinations and the PENN Play loyalty program, creating a seamless experience between online and retail.
- **Strong Brand Portfolio**: Operates theScore BET and Casino brands, which have strong recognition in Canada and growing presence in the U.S.
- **Established Parent Company**: Backed by PENN Entertainment, a major, established player in the North American gaming industry with significant resources and a large physical footprint.

## Strategic Focus
- **Digital Growth**: Continuing to expand its real-money gaming and sports betting apps in the U.S. and Canada.
- **Product Innovation**: Enhancing the user experience for its apps, including theScore BET and Casino, with a focus on easy wagering and a wide game selection.
- **Omni-Channel Integration**: Deepening the connection between its digital products and PENN Entertainment's physical casinos and racetracks through the PENN Play loyalty program.

## Why Work Here
- **Culture**: Described as a diverse, fun, and engaging work environment. The company emphasizes a "can-do attitude," collaboration, and a commitment to doing right by people and communities.
- **Remote/Hybrid Policy**: Many roles are listed as "Remote" (United States or Canada), suggesting a flexible, remote-first culture for many positions. Some roles are location-specific (e.g., Cherry Hill, NJ; Philadelphia, PA).
- **Diversity & Inclusion**: PENN Entertainment has been recognized as a "Champion of Board Diversity" and one of "America's Best Employers for Diversity" by Forbes. They have a PENN Diversity Council and scholarship programs.
- **Wellness & Benefits**: The company invests in team member wellbeing with personalized resources, promoting rest, relaxation, medical care, and personal pursuits.
- **Career Development**: Offers programs like Leadership Excellence at PENN (LEAP) and PENN Women to help team members explore their full potential.
- **Military Support**: Strong commitment to supporting service members, veterans, and their families through partnerships with Skillbridge, Hiring Our Heroes, and the Military Spouse Employment Partnership.

## Sources
1. [Penn Interactive Greenhouse Jobs](https://job-boards.greenhouse.io/penninteractive)
2. [PENN Entertainment Corporate Site](https://www.pennentertainment.com/corp/our-company)
3. [PENN Interactive LinkedIn](https://www.linkedin.com/company/penn-interactive-pi)
4. [PENN Entertainment Careers](https://www.pennentertainment.com/corp/careers)

## Other roles at Penn Interactive

- [Senior Software Engineer, Accounts](https://feeny.ai/job/senior-software-engineer-accounts-penn-interactive-united-states-7szrc3kjb4nq) — United States
- [Senior Software Engineer, Accounts](https://feeny.ai/job/senior-software-engineer-accounts-penn-interactive-canada-p0swdj49j7wc) — Canada
- [Senior Cyber Security Analyst](https://feeny.ai/job/senior-cyber-security-analyst-penn-interactive-canada-es2c8tyjgtng) — Canada
- [Senior Cyber Security Analyst](https://feeny.ai/job/senior-cyber-security-analyst-penn-interactive-united-states-ta8xmn8g1kea) — United States
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-penn-interactive-united-states-7y86zfxfkt58) — United States
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-penn-interactive-canada-qgj40whqgmab) — Canada
- [Sportsbook Trader, Live - Evenings & Weekends](https://feeny.ai/job/sportsbook-trader-live-evenings-weekends-penn-interactive-united-states-9ca44w1k1ad7) — United States
- [Sportsbook Trader, Live - Evenings & Weekends](https://feeny.ai/job/sportsbook-trader-live-evenings-weekends-penn-interactive-canada-3v097qg93n3f) — Canada
- [Media Operations Associate - Evenings & Weekends](https://feeny.ai/job/media-operations-associate-evenings-weekends-penn-interactive-toronto-gpst3yw3etaj) — Toronto, Canada
- [Sportsbook Associate, Ops - Evenings & Weekends](https://feeny.ai/job/sportsbook-associate-ops-evenings-weekends-penn-interactive-united-states-bk5gyhmctacb) — United States