--- title: 'Staff Product Support Engineer - Cloud Support at Acceldata' canonical: 'https://feeny.ai/job/staff-product-support-engineer-cloud-support-acceldata-bengaluru-75s3sjnrkedy' type: 'job' last_seen: '2026-10-15' --- # Staff Product Support Engineer - Cloud Support at Acceldata - **Company:** Acceldata - **Location:** Bengaluru, India - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-13 - **Last confirmed live:** 2026-10-15 - **Apply:** https://jobs.lever.co/acceldata/6f07801a-7678-4293-a123-a194a9c03464 ## Job description As a Staff Product Support Engineer /  Product Specialist (Cloud Support SME) at Acceldata, You will take on a pivotal role with higher accountability in swiftly resolving complex customer challenges in two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one. You will focus on delivering faster resolutions and ensuring seamless operations resolution, enabling customers to monitor, predict, and optimize their data systems for impactful business outcomes. If you’re passionate about working in fast-paced, dynamic environments and want to be part of the cutting edge of data solutions, this role is for you. What makes you the right fit for this position? - Experience: 10+ years of related experience in customer-facing support, post-sales, technical architecture, or consulting roles, with a focus on Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one and Data Lakes. - Cloud & Data Management: Proficient in cloud platforms such as AWS, GCP, and Azure, as well as Kubernetes, Docker, Additionally, expertise in Linux distributions such as RHEL, Ubuntu, and SUSE, ensuring comprehensive Cloud & Data Management capabilities. - Collaboration: Willingness to work with customers to understand their use cases, identify pain points, and deliver tailored solutions within the agreed service levels. - Soft Skills: Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts clearly. - Technical Aptitude: You’ll interact directly with our customers to provide operations expertise by leveraging deep knowledge and best practices in Data Quality, Cost Optimization, and Data Reliability in relation to our broader Acceldata Platform. - Empathy & Calm Under Pressure: Ability to handle situations calmly, bring a structured approach to problem-solving, and demonstrate tenacity, combined with a deep technical understanding and empathy for the customer’s situation. What is it like to work at Acceldata ADOC team as Staff Product Support Engineer? - As a trusted partner, you’ll manage support cases, troubleshoot intricate technical issues, and provide proactive solutions that empower organizations to maximize their data infrastructure. Your contributions will have a lasting impact on our customers' success and Acceldata's evolution of data observability. - You’ll work with some of the most innovative minds in data observability, collaborating across internal teams to solve complex technical problems and continually improve our support processes. This role provides invaluable experience in managing distributed, scalable environments and real-world customer issues. You’ll be given the freedom and responsibility to ensure seamless support operations for Gold and Enterprise customers, gaining deep insights into various industries and use cases. - You will work on a complex cloud-native platform in keeping stable, fast, and reliable for enterprise customers. - This role requires flexibility to work in rotational shifts, based on team coverage needs and customer demand. Candidates should be comfortable supporting operations in a 24/7 environment and be willing to adjust their working hours accordingly. ## About Acceldata ## Company Overview - **One-liner**: Acceldata provides an autonomous agentic data management platform that enables enterprises to observe, govern, and optimize complex data and AI workloads across hybrid cloud environments. - **Entity Type**: Private (Series C) - **Headquarters**: Campbell, California, USA - **Founded**: 2018 - **Founders**: Rohit Choudhary (CEO), Ashwin Rajeeva (CTO), Raghu Kandikonda (Co-Founder & VP Engineering) ## Core Business - **Primary industry**: Data Observability, Agentic Data Management, AI Infrastructure - **Target customers**: Large enterprises (B2B, Enterprise) – customers include Dun & Bradstreet, AT&T, Oracle, DBS - **Mission statement**: Deliver the promise of data quality and reliability at exabyte scale, blending the best of on-premises and cloud worlds, and providing real-time AI monitoring with structured, unstructured, and streaming data inputs. ## Products & Services - **Data & AI Observability**: End-to-end visibility into AI agents, Hadoop, data quality, pipelines, and platforms. - **Agentic Data Management**: Autonomous detection, diagnosis, and resolution across the data estate. - **Data Warehousing**: Modern data warehousing capabilities built on the xLake platform. - **Data Platform Modernization**: Open-source foundation for Hadoop modernization across cloud, on-prem, and hybrid environments. - **xLake Platform**: The unified, customer-controlled control plane that runs every Acceldata product. Federated compute planes execute workloads where data resides, with built-in governance, observability, and lineage. ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metric**: Total Funding – Series C round (amount undisclosed); over 1 trillion data and agent interactions daily; 200+ teams worldwide rely on Acceldata. - **Notable Investors/Partners**: Insight Partners (lead investor); key customers include Dun & Bradstreet, AT&T, Oracle, DBS. - **Growth Signals**: Headcount growth to 201–1000 employees; expansion into Canada (Kitchener) and UK (London); new product launches (xLake, Agentic Data Management); recognition as pioneer and leader in data observability category. ## Competitive Advantages - First to coin the term “Data Observability” and pioneer the category. - Unified xLake platform with a single control plane that works across hybrid cloud, on-prem, and edge. - Patented technology in data processing and related fields; contributions to Apache Ambari and Apache Zeppelin. - Deep expertise in complex data systems from founders’ experience at Hortonworks, Zalando, and Adobe. - Agentic approach – autonomous detection and resolution reduces manual intervention. ## Strategic Focus - Accelerating enterprise adoption of autonomous data management and AI agents. - Expanding hybrid cloud capabilities so workloads run where data lives. - Enhancing the agentic brain for orchestration, governance, and observability of AI agents and data pipelines. - Growing the platform from a single product to a suite of products (Observability, Data Management, Warehousing, Modernization) that can be used individually or together. ## Why Work Here - **Culture highlights**: Acceldata describes itself as a dynamic, innovative environment where creativity thrives, ideas flourish, and collaboration fuels breakthroughs. Values curiosity, diversity, and a shared commitment to excellence. - **Remote/hybrid/office policy**: Multiple office locations (Campbell HQ, Bangalore, Kitchener, London). Job postings indicate on-site, hybrid, and full-time remote options depending on role. - **Notable perks/engineering culture**: Deep technical roots in open-source (Apache projects) and big data systems. Opportunity to work on cutting-edge data observability and AI agent infrastructure at scale. Leadership team includes experienced executives from Hortonworks, Adobe, and other tech leaders. Series C funding provides stability and growth trajectory. ## Sources 1. [acceldata.io/about-us](https://www.acceldata.io/about-us) 2. [acceldata.io/careers](https://www.acceldata.io/careers) 3. [acceldata.io](https://www.acceldata.io/) 4. [jobs.lever.co/acceldata](https://jobs.lever.co/acceldata) 5. 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